HomeLoft New Zealand Opiniões 343

Ok, there are some negative feedbacks here, and I can understand that. Ordered a cordless Vac....luckily, they told me that would have the wrong voltage, 110 V versus the 230-volt needed here in NZ. Communication was great as they were trying to help me with a voltage converter. Also offered a full refund.
Yes, I didn't get want I wanted, but refund was processed promptly. Great service.

Warning! Some electronics sold on this site won't work in NZ! I bought a Hakko soldering iron used for stained glass. There is no indication on the webpage that it is a US appliance and that it would need a step-down voltage adapter to work properly under NZ voltage (as well as a plug adapter to fit our pins). I found this out the hard way, by plugging it in on NZ voltage and damaging the ceramic filament. After investigating locally, it was going to be a mission and costly to get an adapter and repair the filament. Although frustrating, I have given Homeloft 4 stars, because the returns service was prompt and helpful, suggesting solutions but eventually offered a full refund.

If there was a negative rating I would use it. Do not use this company. It is not based in NZ and therefore have to return products to the US at your own expense, plus incur a 15% tariff. This is not mentioned on the website and is misleading and false advertising. I thought I could post in back to the "mailing address" they state on the webiste and incur the cost, but it is a company in the US. The product is of poor quality. I paid $137 and I can get the same product for $15 in Mitre 10 and Bunnings.
I have contacted them and they have offered $20 and no refund. I want a full refund and accept I will have to incur the domestic postage charge but that is $10, not $40 plus a 15% US tariff. These companies should not be allowed to operate this way. They put people off using online companies as its hard to tell which companies are based in NZ or overseas. Especially when there is nothing on their website to indicate an overseas address and their mailing address is in Auckland.

Update :Homeloft have said they have already been in touch. They have sent me 8/9 similar/ standard emails offering me $20 off the price. I paid &140 for for the item that I cannot use. Think the only option now is to go to the disputes tribunal and see what the outcome is there.

Poor Supply : My order was place 4 weeks ago and on the 3rd week I was told the goods would be delayed and to expect them in a week. Still no goods and I get the some old excuse, your order is being processed. I have now cancelled the order and was told 3-5 days to wait for the refund. Again 2 days later I have been told the refund will be processed in 3-5 days. I wonder what year that will be. NEVER will I order anything from Homeloft.

It was very easy to order online and we were kept up to date with the progress of the item.Thank you

Paid attention to my order. Constant tracking info was sent.

I ordered a framed art print which arrived with dirty scuffs around the edges, either marked during the framing or while it was put in the tight cardboard box without any protective wrapping around it. The frame itself was warped so one end sticks away from the wall and the actual print not completely cantered around the frame. Overall look - very cheap and shabby. Terrible quality for $362 NZD. I wish I had given this money to any artist. When I sent photos, the reply was - "product is still usable"!!! Completely missing the point of artwork which is to look aesthetically pleasing, its only function. I was offered 25% discount on the next purchase which will never happen.

I ordered the bulbs from New Zealand and the delivery and communication was fantastic.
Thank you

Purchased rice cooker. Arrived with a US plug and could only be used on US voltage (or with a bulky voltage converter). This is not mentioned anywhere on the website and website gives the impression of supplying for NZ customers. Initially offered only a 15% discount or 30% voucher. Agreed to give a full refund only after I pointed out that the website is misleading and the product is potentially dangerous if used without the proper converter.

Excellent service. Good products.

The website was easy to follow, communication was good and delivery was fast.

Communicated well and product arrived packaged well and in good condition. Thank you HomeLoft :).

I love my purchase. It was easy to find online, easy to buy, and arrived well within the expected time.

Great selection of products which aren’t available in local hardware stores.

A great purchase and ontime delivery, however, the skin that turned up wasn't the exact skin I purchased.

The order took about 2 weeks to arrive but when iut did the goods were as advertised and there were on issues.

I have ordered a hearth rug recently and I’m pleased with it because of the quality and durability. Worth the money 💰

Company reached out to ask me if I would prefer a replacement for the style of pillows I ordered that were out of stock. They sent images of a similar product, and simply sent those instead and refunded the difference. I appreciated the fast and efficient way of handling this issue. Rather then canceling my purchase and emailing me a notification. Thank you so much! Cowhide pillow cases are STUNNING!

we purchased an airfryer through their online website, nowhere in description mentioned that product used USA voltage, which is not safe to use with NZ voltage. when we realised this, we asked for a return and refund. they require return to be made to USA which is extremely expensive and and they only cover a portion of this. so now i have to pay $260 extra to return this product. they dont comply with their obligations of informing customers on descriptions when there is different voltage etc. will never purchase their products again.