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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Was looking at buying this bag, I originally went for a cheaper alternative, but then they emailed me a day or so later with the bag being 50% off. Good bag for a weekend or short stay. Strong and rel... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Best rucksack i ever had - I've been using a milican rucksack every day for work, travel, hiking etc for 12 years, it finally started to wear a bit on the bottom so bought the same model again as a re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent quality of materials and finishes for a very affordable price if you compare with 'trendy brands' that don't fit and are poorly made from flimsy stuff. Love the colour (tarn), all the well-t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service, product delivered on time. Product is fantastic, it is exactly what I wanted. Using it as an everyday, but excited to take to Iceland in a few weeks. Complete multi use pack.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de malas e malas de viagem

Escrito pela empresa

Millican celebrates conscious travel. Inspired by the open road, we create durable, sustainable bags for those who value simplicity and adventure. Our bags are crafted with a strong commitment to sustainability, making them perfect companions for modern travelers who want both quality and environmental responsibility.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

176 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(176)

52 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Solid Bag with a single flaw.

The waist straps aren't padded otherwise the bag is rock solid.

15 de novembro de 2025
logótipo da Millican

Resposta da Millican

Thanks for the feedback. We’re glad to hear you’re finding the bag solid overall.

The waist straps on this model are intentionally kept lightweight and removable, but we appreciate the note about padding. It’s useful input for future development.

The Millican Team

Classificada 5 em 5 estrelas

Consistently superb packs

Consistently superb packs, well made, great attention to detail and comfortable even when over filled.

12 de novembro de 2025
logótipo da Millican

Resposta da Millican

Thanks for your review – great to hear you're pleased with the bags!

The Millican Team

Classificada 5 em 5 estrelas

25 ltr roll top fab product for couple…

25 ltr roll top fab product for couple of nights away when you remember where you put what in which pocket but that's a good thing

15 de novembro de 2025
logótipo da Millican

Resposta da Millican

Thank you for the review! We're glad to hear you're getting good use out of the bag. :)

The Millican Team

Classificada 5 em 5 estrelas

Product quality is extraordinary

Product quality is extraordinary. Shipping was on time. And the color light grey is even better than in the pictures

13 de novembro de 2025
logótipo da Millican

Resposta da Millican

Thanks for the feedback! We're so glad to hear you’re pleased with the quality and colour of the bag. :-)

The Millican Team

Classificada 5 em 5 estrelas

Awesome bag!

My boyfriend has it already. Have been looking for a bag for some time. And then there was this great offer at 50% AND i found it in a different colour, so that we could have the same bag, but in two colours. Love it. But is definitely gonna lose my self in all the rooms;-)

12 de novembro de 2025
logótipo da Millican

Resposta da Millican

We're glad you found the perfect colour & are enjoying the bag – thank you for your review!

The Millican Team

Classificada 5 em 5 estrelas

Hello from Buenos Aires

Hello from Buenos Aires. The experience was very good; everything arrived perfectly. The products are of the quality I expected. Let's hope they prove their worth with use. Best regards, and until next time.

1 de dezembro de 2025
logótipo da Millican

Resposta da Millican

Thank you for the great review!

We're glad everything arrived safely and that you're happy with the quality!

The Millican Team

Classificada 5 em 5 estrelas

Really pleased with my rucksack.

Really pleased with my rucksack.
The rucksack seems great quality and really comfortable to wear. I love all the pockets - seems to be the perfect amount of storage. Also love the bottle holders - they are a really good height and hold the bottles securely. Thanks Millican! Bag also arrived really quickly.

4 de novembro de 2025
logótipo da Millican

Resposta da Millican

Thank you for your review!

We're happy to hear the bag is a great fit for you. :-)

The Millican Team

Classificada 5 em 5 estrelas

Great experience.

Great experience.

edit: i forgot to mention that i bought two backpacks, a 15l roll Smith moss and a 25l roll Smith slate, great backpacks for the value!

I hope you guys make a 10/12l roll Smith :D

Thank you!

14 de outubro de 2025
logótipo da Millican

Resposta da Millican

Thank you! We’re glad everything went smoothly for you.

The Millican Team

Classificada 5 em 5 estrelas

Neat backpack with a retro look

Neat backpack with a retro look. Reminded me of my school-days. In a good way!

21 de outubro de 2025
logótipo da Millican

Resposta da Millican

Thank you for the great review! We’re really glad you’re enjoying the backpack.

The Millican Team

Classificada 1 em 5 estrelas

Millican "changed hands" and isn't honouring the warranty for a clear product defect

I bought Smith The Roll Pack 25L a couple of years ago and have used it regularly for day to day things, like carrying my MacBook Air to work, taking a few groceries from the shop, or going to the beach.

The bag has a rigid back panel that, at the lower part, rubs on the material used to connect the front and back panels and provide a bottom for the bag.

The bag is in perfect condition, with robust material used at the straps, but it has completely worn through at this point at the bottom, as an inadequately abrasion-resistant material was used and the designers didn't foresee this as a critical friction point.

I chose this brand for its sustainability, recycled materials, and promise that they stick by their customers and make products for life (all quotes from the "About Us" page.

Be warned that they have flatly refused to offer a replacement for this bag, and they don't offer repair services. I love the bag and would have bought another if it were a genuine wear-and-tear issue, but given the defect, I don't want to shell out another 150 pounds on it just to be gaslit again when the bag inevitably fails.

1 de outubro de 2025
Opinião espontânea
logótipo da Millican

Resposta da Millican

Thank you for taking the time to share such a detailed review — we’re really sorry to hear about your experience with your Smith The Roll Pack 25L. We completely understand how disappointing it must be to see wear in a product you’ve cared for and used as intended, especially when you chose us for our sustainability and longevity values.

We take feedback like this seriously and always want to make things right where we can. While our warranty does cover manufacturing defects rather than wear over time, the friction issue you’ve described isn’t something we want our customers to experience. We’ll review your case and explore possible options, whether that’s a repair solution or another way we can help.

The Millican Team

Classificada 5 em 5 estrelas

Very very pleased

Very very pleased. Present for the wife and she is over the moon. Very well designed, great colour way and oozes quality. I was hoping to get a small yellow pouch accessory but doesn't look like these are available although there is a picture of one on the accessories page.

31 de agosto de 2025
logótipo da Millican

Resposta da Millican

Thanks for your review – we’re so pleased the bag was a success!

We’re focusing on expanding the bag range for now, but accessories, like the pouch we used to produce, are on our radar for the future.

The Millican Team

Classificada 5 em 5 estrelas

Nice - durable Backpack

I felt really groda about this!

31 de agosto de 2025
logótipo da Millican

Resposta da Millican

Thanks for your feedback – we’re glad you’re enjoying your backpack!

The Millican Team

Classificada 5 em 5 estrelas

I love this backpack!

I love this backpack!
Very high quality of material.
Well thought out design.
Just beautiful!

30 de agosto de 2025
logótipo da Millican

Resposta da Millican

Thanks so much for your review – we’re glad you love your backpack!

The Millican Team

Classificada 4 em 5 estrelas

Update: replacement bag delivered!

Here is an update: Millican has sent us a replacement bag that delivered. This was a great solution. Not as fast as was originally predicted, but it came, which at this point was more important to us.
Customer service was also more responsive!
Haven't been able to use the bag a lot, but the first impressions are that the bag is very nice, it feels sturdy and it is is spacious.

17 de setembro de 2025
logótipo da Millican

Resposta da Millican

Thanks for the update. We’re glad the replacement bag arrived and that you’re happy with it so far. We appreciate your patience and hope it serves you well.

The Millican Team

Classificada 5 em 5 estrelas

I love my bag

I love my bag! It’s perfect for the daily and travel needs. Great size and shape and material. Love the roll top and double side pockets!

7 de agosto de 2025
logótipo da Millican

Resposta da Millican

Thanks for your review! We’re pleased the bag works so well for your daily use and travels!

The Millican Team

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