Home Reserve Opiniões 1801

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Got the couch several years ago and several places the screwed were really hard to put in (maybe 2 or 3 out of the entire couch) one of the corners broke off because of the lose screw but the seat is... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Amazing customer service; thoughtful, polite, responsive. Impressive construction, sturdy, easy to assemble with one person. Three weeks in and I'm very pleased. Hopeful that the ability to replace pa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I love my sectional. It is very comfy and durable. It is also very adaptable. I can set it up in a number of configurations. I am thinking about getting different covers so I can change the look. Th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently needed a replacement part our standard Laney couch. I reached out through email and had a response quickly. The service was great as usual and the replacement part was shipped quickly. I've... Ver mais

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Informações sobre a empresa

  1. Fabricante de móveis

Informação fornecida por diversas fontes externas

Sectionals with built-in storage and washable fabrics. Designed to live and grow with your family. Made in USA. Get a Risk-free trial.


Informações de contacto

  • Cannongate Drive 3015, 46808, Fort Wayne, Estados Unidos da América

  • homereserve.com

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 97% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Everyone was so patient with me

Everyone was so patient with me! Mackenzie! Thank you! I already had a Home Reserve sectional, I needed to get the dark colors out, & in with a brighter look! It was achieved! Their materials are amazing, I also purchased a large ottoman in the Retriever material. If you have cats, I highly recommend this material, it doesn't fray, tear, bead, stain, nothing! They can scratch it! You won't see anything happen! I love these guys, will be ordering some new bottom cushions soon!!

13 de março de 2026
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Resposta da Home Reserve

Thank you so much for this awesome review! We’re thrilled Mackenzie and our Customer Support team could help you brighten things up and that you’re loving the Retriever fabric (especially with cats in the house - such a great real-life endorsement!). We truly appreciate you, and we can’t wait to help when you’re ready for those new bottom cushions.

Classificada 5 em 5 estrelas

good service

5 de março de 2026
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Resposta da Home Reserve

Thank you for your kind words! We'll be sure to share this with our Customer Support team!

Classificada 5 em 5 estrelas

I have had my furniture for 10 years…

I have had my furniture for 10 years and this is literally the best company I have ever dealt with! Anytime I’ve ever had any issues at all, they have sent me a replacement part with no questions asked! My furniture is like new still thanks to this wonderful company! I love that. My furniture is machine washable as well; where else can you find that?? And built-in storage - huge bonus! I cannot say enough about this company and their furniture.

13 de março de 2026
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Resposta da Home Reserve

Thank you so much for this kind review! We love hearing that your furniture is still going strong after 10 years and that being able to replace parts has helped keep it feeling like new. Machine-washable covers plus built-in storage is such a game-changer and we’re so grateful to have you as part of the Home Reserve family!

Classificada 5 em 5 estrelas

So far I've only ordered swatches

So far I've only ordered swatches, but they arrived very quickly and I'm impressed with the fabric and what they offer for the couch sections. Now it's just time to save up for the sectional that will be ideal for our family of 10!

5 de março de 2026
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Resposta da Home Reserve

Thank you so much for sharing this! We’re thrilled the swatches arrived quickly and that you’re impressed with the fabrics and options. A sectional for a family of 10 is going to be amazing - whenever you’re ready, we’re here to help you plan the perfect setup for your space.

Classificada 5 em 5 estrelas

I love my loveseat and ottoman

I love my loveseat and ottoman! They are very comfortable and fit my small area. The service was very good too. It took a month to get my trial chair and another month to get my order, so there was a little test of my patience, but the customer service and responses were great!

11 de março de 2026
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Resposta da Home Reserve

Thank you so much for your kind review! We’re thrilled to hear that your loveseat and ottoman are a great fit for your space and that you’re finding them comfortable—that’s exactly what we aim for.

We also really appreciate your patience with the timing and are glad our customer service team was able to keep things on track and provide helpful support along the way.

Thanks again for choosing Home Reserve—we’re so happy it was worth the wait!

Classificada 5 em 5 estrelas

We just bought a sectional

We just bought a sectional. Before buying, I emailed many, many questions, and received thorough answers to every question. The sectional arrived within the time frame, in excellent condition. The instruction book is very, very easy to follow. We are both in our 70's, and we got the sectional put together in 5 hours. It is VERY comfortable. It looks so tidy and neat - wonderful. Relaxing in the corner of the sectional while watching TV in the evening is perfect. I highly recommend.

3 de março de 2026
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Resposta da Home Reserve

Thank you so much for this wonderful review! We’re thrilled our team could answer all your questions and that your sectional arrived on time and in perfect condition - and putting it together in 5 hours is seriously impressive. Most of all, we love hearing how comfortable and tidy it looks, and that your evening TV time in the corner seat is now the perfect spot.

Classificada 5 em 5 estrelas

I've had my home reserve cound for 10…

I've had my home reserve cound for 10 years. I use them every day and still love them. I just ordered a new set of covers that I love.
They are very responsive and amazing customer service. If something brakes they dont ask questions they just send it to you the next day.
They are amazing.
I did notice the new covers dont have the Home reserve logos on them which bummed me out a bit.

9 de março de 2026
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Resposta da Home Reserve

Thank you so much for this wonderful review! Ten years of daily use is amazing, and we’re thrilled you’re still loving your Home Reserve furniture! We’re so glad your new covers are a hit, and we truly appreciate your kind words about our team being responsive and helpful.

Classificada 5 em 5 estrelas

Home Reserve made the purchase of replacement seat cover easy

Home Reserve made the purchase of replacement covers extremely simple. Their detailed descriptions were easy to follow and the pricing very reasonable. In addition, shipping was fast. All in all we are very happy that we purchased our sectional from Home Reserve.

3 de março de 2026
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Resposta da Home Reserve

Thank you so much for your kind words! We’re thrilled the replacement cover process was simple, the descriptions were helpful, and shipping was quick. We truly appreciate you choosing Home Reserve and we’re so happy you’re loving your sectional.

Classificada 5 em 5 estrelas

Best company…

From getting prices, picking the right replacement cover and cushions, to placing my order, paying, and receiving everything, it was a great experience.Abby was a huge help and super nice. We have loved our furniture since we bought it 5 years ago. A refresh of everything was great!

3 de março de 2026
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Resposta da Home Reserve

Thank you so much for sharing this! We’re thrilled the whole process-from pricing to picking the right pieces to delivery - felt easy and smooth, and we’ll be sure to pass your kind words along to Abby. Enjoy the refresh, and thank you for loving your Home Reserve furniture for the last five years!

Classificada 4 em 5 estrelas

It took about 8 hours to put the sofa…

It took about 8 hours to put the sofa and chair together, but I finally got it done. Overall it looks nice, but the seat feels a bit short/narrow. When I sit the part of my legs that bend stick out over the edge, so it’s not as comfortable as I expected. Also, if I lay on the sofa I feel like I'm going to fall off the ledge I have to turn to the side.

9 de março de 2026
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Resposta da Home Reserve

Thank you so much for sharing your experience, and kudos for sticking with the build! That’s a big project and we’re glad you got everything put together. We appreciate the honest feedback on comfort and sizing, and we’re always here if you’d like help exploring options that might feel roomier and more supportive for how you like to sit and lounge.

Classificada 4 em 5 estrelas

Good for Bunny Households

I got this couch because I thought it would be the best option for our household with a bunny who liked to chew and dig on our old couch (destroying it). The assembly was straightforward. I like that the fabric is pet resistant, spill resistant, and replaceable. I also like that it OEKO-TEX certified. I appreciate the sustainability of this couch. The main downside of this couch is the frame material. It off-gasses a lot, so we had to put it in the garage for a week or two so our bunny wouldn't get sick. It also releases a fair amount of splinters during assembly.

27 de fevereiro de 2026
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Resposta da Home Reserve

Thank you so much for your thoughtful review and for sharing your experience! We’re really glad to hear that the pet-resistant fabric, replaceable design, and sustainability features have been a great fit for your home (and your bunny!).

We also appreciate your feedback regarding the frame material. We’re sorry to hear about the odor and splintering you experienced during assembly—that’s certainly not ideal. For most customers, any natural wood scent dissipates fairly quickly, but we understand that sensitivity—especially with pets—can make that more noticeable.

Your feedback is truly valuable and helps us continue to improve. If you ever have questions or need tips, our team is always here to help. Thanks again for choosing Home Reserve!

Classificada 5 em 5 estrelas

Very easy to order sample colors.

25 de fevereiro de 2026
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Resposta da Home Reserve

Thank you so much for the 5 stars! We’re glad to hear ordering sample colors was quick and easy—that’s exactly what we aim for. We hope the swatches help you find the perfect fit for your space!

Classificada 5 em 5 estrelas

I am so amazed by this furniture

I am so amazed by this furniture! It was easy to set up and looks beautiful in my house. I love the versatility that it gives me for any future moves. And so far it has stood up to the dogs!

4 de março de 2026
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Resposta da Home Reserve

Thank you so much for sharing this! We’re thrilled it was easy to set up, looks beautiful in your home, and gives you that flexibility for future moves. And the fact that it’s already holding up to the dogs is the best kind of review! We really appreciate you choosing Home Reserve!

Classificada 3 em 5 estrelas

Friendly service answered all my…

Friendly service answered all my questions. Time will tell if the loveseat frame and cushions hold up. Frame is lightweight and the arm attachments are iffy. Not sure this would hold up with teen boys and large men. The water proof fabric did bead up when liquid was spilled. Not sure this will last as long as the prior Ashley brand loveseat. Ask again in 5 years.

24 de fevereiro de 2026
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Resposta da Home Reserve

Thank you for sharing such thoughtful feedback. We’re glad our team could answer all your questions and that you’re already seeing the water resistant fabric do its job, and we truly appreciate you sharing your first impressions as you live with it over time.

Classificada 5 em 5 estrelas

The company is so easy to get a hold…

The company is so easy to get a hold of, and their response time is fast. Shipping is amazing, I always get a tracking number within a day or two and my items arrive very quick.

3 de março de 2026
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Resposta da Home Reserve

Thank you so much for your kind words! We’re so happy it’s been easy to reach us and that everything from tracking to delivery has been quick and smooth for you. We truly appreciate you choosing Home Reserve!

Classificada 5 em 5 estrelas

Customer care team comes is great to work with

I contacted customer care about a concern I was having with our sectional and they responded in a timely manner. After several inquiries they agreed that the fabric on our sectional shouldn’t be in the condition it is in so they sent me new covers. That is great customer care service and I am grateful!

3 de março de 2026
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Resposta da Home Reserve

Thank you so much for sharing this! We’re really glad our team was able to take a closer look, confirm what you were seeing, and get new covers on the way for you. We truly appreciate your patience through the back-and-forth, and we’re grateful to have you as part of the Home Reserve family.

Classificada 5 em 5 estrelas

great products and very fast shipping …

great products and very fast shipping - now to make decisions

3 de março de 2026
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Resposta da Home Reserve

We’re thrilled you’re loving the products and that shipping was nice and quick! Now comes the fun part of picking what’s next. If you want to share your space or what you’re deciding between, we’re happy to help!

Classificada 5 em 5 estrelas

Home Reserve's customer service is…

Home Reserve's customer service is absolutely second to none! This company goes out of their way to make certain that the customer is more than satisfied. The quality of the furniture is excellent at a very reasonable and fair price.
My sectional is 3 years old. I wanted to change the look of my living room by getting new slipcovers. I reached out to the Home Reserve Design team (no cost) for inspiration and guidance. Via email, I sent photos of my wall color, lamp shades, rug, and other accessories to the design team. JUST WOW!!!
I never would have picked any of her suggestions, yet I loved them all. Even though I was very nervous, I went with her favorite suggestion, Retriever Juniper. I am THRILLED!!! In addition, I ordered an armless chair to add to the sectional and a deep seated chair and small ottoman for my husband (to replace his recliner) which he loves.
Home Reserve furniture is made in USA, has a 10-year warranty, and rearrangeable units with built-in storage. There are just so many reasons to absolutely LOVE this company!!!

24 de fevereiro de 2026
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Resposta da Home Reserve

Thank you so much for this incredibly kind review. We are absolutely thrilled to hear how much you are loving your Home Reserve furniture and your new look. It means so much that you trusted our Design Team, especially when the recommendation felt a little outside your comfort zone, and we love hearing that Retriever Juniper ended up being such a happy choice for your space.

We also love that you were able to refresh your living room with new covers and add pieces that made the setup work even better for both you and your husband. Thank you again for your thoughtful words, your trust, and your support. Reviews like this truly make our day.

Classificada 5 em 5 estrelas

5 stars!

5 stars! We are absolutely thrilled with our new sectional from Home Reserve!
From the moment we placed our order, everything went incredibly smoothly. The delivery was prompt, every single piece we ordered arrived safely, and the packaging was excellent, everything was so well protected with no damage at all.
Assembly was surprisingly easy and even fun! We turned it into a little challenge to see how fast we could build each chair and ottoman. Our first one took about 25 minutes, but we got quicker with every piece after that. The instructions were clear, detailed, and perfectly laid out, which made the whole process quick and stress-free.
The quality is fantastic, exactly like (or better than) what was advertised. The frame feels super sturdy, the cushions are plush and comfortable, and the covers look and feel premium. We absolutely love the color and modern design we chose; it looks beautiful in our living room and fits our space perfectly!
Overall, we couldn’t be happier with our decision to go with Home Reserve. Even our dogs have already claimed it as their new favorite spot! Highly recommend to anyone looking for a high-quality, easy-to-assemble sectional.

20 de fevereiro de 2026
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Resposta da Home Reserve

Thank you so much for this amazing review. We absolutely love hearing how happy you are with your new sectional, and it made us smile to hear that assembly turned into a fun little challenge. That first piece always teaches you the rhythm, and then the rest really do fly by.

It means so much to know the quality, comfort, color, and design all lived up to your expectations and found the perfect place in your home. We are especially happy to hear your dogs have already made themselves comfortable too! That always feels like the ultimate seal of approval. Thank you again for your recommendation and for choosing Home Reserve!

Classificada 5 em 5 estrelas

Beautiful couch

Beautiful couch. So far, easy to spot clean. Very supportive/comfortable. My husband put it together pretty quickly.

27 de fevereiro de 2026
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Resposta da Home Reserve

Thank you so much for your review. We are so glad to hear your couch is beautiful, comfortable, and easy to spot clean, and that assembly went together quickly too. We really appreciate you sharing your experience!

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