Got the couch several years ago and several places the screwed were really hard to put in (maybe 2 or 3 out of the entire couch) one of the corners broke off because of the lose screw but the seat is... Ver mais
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Amazing customer service; thoughtful, polite, responsive. Impressive construction, sturdy, easy to assemble with one person. Three weeks in and I'm very pleased. Hopeful that the ability to replace pa... Ver mais
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I love my sectional. It is very comfy and durable. It is also very adaptable. I can set it up in a number of configurations. I am thinking about getting different covers so I can change the look. Th... Ver mais
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I recently needed a replacement part our standard Laney couch. I reached out through email and had a response quickly. The service was great as usual and the replacement part was shipped quickly. I've... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Sectionals with built-in storage and washable fabrics. Designed to live and grow with your family. Made in USA. Get a Risk-free trial.
Informações de contacto
Cannongate Drive 3015, 46808, Fort Wayne, Estados Unidos da América
- homereserve.com
4,6
Excelente
2 mil opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Sofa!
Great sofa! Moved to a larger home and added additional sections to fit our new place. Love the versatility of this sofa.
20 de fevereiro de 2026
Resposta da Home Reserve
Thank you so much for your review. We love hearing that you were able to add sections and make your sofa fit your new home perfectly! That kind of versatility is exactly what we hope our furniture can offer!
Friendly and prompt
Home Reserve's customer service is fantastic - prompt, friendly, and personable. Would definitely recommend this company.
26 de fevereiro de 2026
Resposta da Home Reserve
Thank you so much for your kind words! We’re so happy our team could make your experience prompt, friendly, and personable, and we truly appreciate the recommendation.
We took 1 of the seats out of the…
We took 1 of the seats out of the sectional we have and ordered arms to make it a side chair. The sectionals are very easy to move around and change up the seating in the room. The customer service person I dealt with was extremely helpful.
We received exactly what we needed to rearrange our living room.
We are on our 2nd sectional. They are built to last and stand up to all the dogs we have.
Very satisfied!
26 de fevereiro de 2026
Resposta da Home Reserve
Thank you so much for sharing this! We love hearing how you repurposed a seat into a chair. One of the best parts of modular furniture is being able to rearrange whenever you want! We’re thrilled you got exactly what you needed, and it means a lot to hear your sectionals are holding up so well with a house full of dogs!
Run away...DO NOT BUY FROM THIS COMPANY
My experience has been absolutely HORRIBLE! When they finally sent us our couch..there is a whole section that they did not send the fabric at all. The fabric they did send us was a different fabric then our trial piece we ordered. They said they did not know what we had ordered , and they would send swatches to figure out what the right fabric was. They sent three swatches, Which took over a week to get to us. None of which are the fabric we have on any piece our couch? Customer service is non-existent, it takes days to get hold of them. If you want to return the couch they keep some of the money you spent on it and you have to pay to ship it back. Here I am three weeks since delivery stuck with a couch I can't set on because the middle of it has no covers
UPDATE:
They got back to us. They are willing to refund our money. That being said we have to give it to a non profit (sounds great..but wait) and provide them with documentation from the non profit that Home Reserve is donateing a couch worth exactly 4,800. The price has to be on the paperwork.
So we have a couch that only has half of the fabric and they want to get all the cost wrote off?
We live in a rural area and do not have any big second hand places. I have been calling around and no one wants this couch!
So now we get to run around to try to find someone in another bigger town to take the couch. This will mean multiple trips in our small van to get rid of it.
So they mess up...we do all the work?
I STAND BY MY ORGINAL HEADING
RUN..DO NOT BUY FROM THIS COMPANY
25 de fevereiro de 2026
Opinião espontânea
Resposta da Home Reserve
Hi Sarah, we’ve taken a close look at your order, and our customer service team is already working with you directly to get the covers and fabric details sorted out and move this forward with a clear resolution. Everything we make is built to order, and while that gives you flexibility over time, it also means we have to get the details right from the start. We’re reviewing this on our end as we continue to refine our process. We look forward to getting this fully resolved for you.
Additional order
I sent a chat asking to add to more sections for our sectional. Your phone lines were down that day due to weather, but the next day received an email with the order attached for my review. Such great customer service. You are the best!
20 de fevereiro de 2026
Resposta da Home Reserve
Thank you so much for this review! We’re so glad we could follow up by email and get everything set up for you quickly, even with the weather hiccup. We truly appreciate you and your kind words.
Resposta da Home Reserve
Thank you so much for your kind words! We’re thrilled you’re loving the products and that our team could take great care of you.
We absolutely love our couch
We absolutely love our couch, the color is better than photos showed. It’s so soft, incredibly easy to build. Once you build your first piece everything is easy from there. My 8year old helped. It’s solid. The cushions as supportive but not stiff. So excited with my new couch!
25 de fevereiro de 2026
Resposta da Home Reserve
Thank you so much for this amazing review! We’re thrilled you love your couch (and that the color was even better in person), and we love hearing your 8-year-old jumped in to help! Enjoy that soft, supportive, super-cozy new setup, and thank you for choosing Home Reserve.
Can't review what we don't have...
Ordered 5 weeks ago and the received fabric swatches. Still awaiting the trial seat itself. Order shows as delivered with no way to see an update for the missing, main thing we ordered. No updates provided, just constant automated emails about reviews and trying to destroy fabric swatches.
18 de fevereiro de 2026
Resposta da Home Reserve
Thank you for sharing this. We completely understand how frustrating that would feel, especially while you’re still waiting on your No-Risk Trial! Your swatches shipped separately and arrived first, which unfortunately caused your order to appear as “delivered” before the trial seat went out.
Our team has already reached out directly, and your trial seat is in production now and scheduled to ship tomorrow. You’ll receive tracking as soon as it’s on the way! We truly appreciate your patience and are here if you need anything once your trial arrives. Wishing you many cozy moments ahead!
Easy to replace and refresh parts
It was effortless to order a new cushion for the place on the sofa my husband always sits. I e-mailed, got a quote and a link to pay. Cushion arrived, sofa refreshed. I love that I can fix anything on the sofa.
24 de fevereiro de 2026
Resposta da Home Reserve
Thank you so much for sharing this! We’re so glad ordering was effortless and that the new cushion arrived quickly to refresh your sofa! It’s such a great feeling to bring a favorite spot back to life. We love that you appreciate being able to fix and replace pieces anytime, and we’re always here if you ever need anything else!
My sectional experience.
The assembly was easy enough, the construction is good, the fabric fit was a little difficult especially on the corner unit, love the color we picked. Customer service was good, delivery was longer than quoted!
23 de fevereiro de 2026
Resposta da Home Reserve
Thank you so much for sharing your experience! We’re glad the assembly felt manageable and you’re loving the color you chose, and we appreciate the note about the corner cover fit and the longer-than-expected delivery -we’ll be sure to share that feedback with our team.
Not as if the excellent product is…
Not as if the excellent product is enough to earn five stars but the customer service was exceptional as well!
14 de fevereiro de 2026
Resposta da Home Reserve
Thank you so much for your kind words. It means a lot to hear that both the product and the customer service stood out to you. We work hard to make sure the experience feels just as good as the furniture itself, so your feedback truly means so much to our team.
We really appreciate you taking the time to share this and for choosing Home Reserve.
So far my "experience" includes…
So far my "experience" includes multiple/recurrent reminders to complete reviews for items I haven't received yet. Sample fabrics took longer to arrive than expected. We were charged $1 each and then as soon as SOON as they arrived the company started sending emails offering them for free. Waiting on the no-risk trial piece. Website is somewhat difficult to navigate in terms of quickly determining the difference in size of pieces ("deep" vs not deep vs "wide" vs not wide, plus which backs are interchangeable etc--everything that could have helped us select our piece more efficiently). Also one part of the website says "Within two weeks your trial piece will arrive" but after you order the message says "Your trial piece will ship in about two weeks." That's a big difference for an item undergoing ground transportation from one side of the country to another! It should also be made clearer that this furniture does not have legs at all. You have to literally read every word on the (convoluted) website to understand what you are getting. But we wanted American-made seating with storage, and it seems this company is it.
13 de fevereiro de 2026
Resposta da Home Reserve
Thank you so much for taking the time to share this feedback. We really appreciate it.
We do send review reminders early in the process to help customers make careful, confident decisions, but we’re sorry it felt like it rushed yours. That’s never what we want. Your notes on the swatch timing, website clarity, and messaging differences are incredibly helpful, and we’ve shared all of this directly with our product and web teams as we continue improving the experience.
We’re grateful you chose us for American-made seating with storage, and we’re excited for you to receive your No-Risk Trial piece.
10/10
I've reached out for countless replacement couch pieces (I have 3 small boys) and they've all been sent out quickly and without question. 10/10 customer service
18 de fevereiro de 2026
Resposta da Home Reserve
Thank you so much for the amazing review! We’re glad we’ve been able to help keep your couch going strong, especially with three small boys in the mix; that’s no small feat! 😊
It means a lot to hear that our team has been quick and easy to work with. We truly appreciate your support and are always here whenever you need us!
Great sectional
18 de fevereiro de 2026
Resposta da Home Reserve
Thanks so much for your kind review! We love to hear you're enjoying your furniture!
Comfort, customer service, and construction
First of all, we love the couch. It is the right amount of firmness, and for two over-6-feet people, the deep style keeps us feeling like we actually get our whole thighs on the couch. The only thing I would change is the back height (or attachable headrests - Home Reserve, add on idea!). Our dogs have also voted it 10/10, and the Retriever fabric is standing up to the muddy paws and digging when we aren't looking.
Construction took about 2 hours per sectional piece. The instructions were clear, and the only issue we had was piece 7 on one of the sectionals didn't have a deep enough notch. We used the sandpaper, and after 45 mins of sanding, it finally fit. Otherwise, everything else fit just fine!
Customer service ahead of buying the couch was great. We had a few questions about design and measurements, and they were super responsive and helpful. We have (no kidding) been saving for this couch for seven years, and we wanted to get it right - and they helped with that. Post order, I reached out twice for updates, but received no response. It ended up ok, but it would've been nice to hear back. Definitely download the app they recommend for tracking.
7 de fevereiro de 2026
Resposta da Home Reserve
Thank you so much for your thoughtful review! We’re thrilled to hear how much you (and your dogs!) are loving your sectional! It’s great to know the Deep seating is giving you the comfort and support you were hoping for, especially after such a long time planning for this purchase.
We also really appreciate your feedback on the back height and the idea of attachable headrests, that’s a great suggestion and something we’ll be sure to pass along to our team.
We’re glad the assembly went smoothly overall, though we’re sorry to hear about the extra time needed to sand that one piece. That’s not typical, and we appreciate you working through it.
We’re especially grateful for your kind words about our pre-purchase support, and we sincerely apologize for the lack of follow-up after your order. That’s not the experience we want for our customers, and your feedback helps us improve.
Thank you again for choosing Home Reserve after such a long wait. We’re so happy to be part of your home!
I still haven’t received my two pieces…
I still haven’t received my two pieces to complete the furniture I ordered in January
16 de fevereiro de 2026
Resposta da Home Reserve
Hi there! We see your furniture was delivered a couple of days ago. Since everything is made to order, it can take a bit of time, and we’re sorry the timing ran slightly past when our Trustpilot invite was sent. We really appreciate your patience! If you need anything as you get set up, we’re here for you.
It’s a no risk no brainer!
I ordered some swatches, couldn’t decide on a fabric,so I ordered some more. I think I found what I was looking for and I am able to “try before I buy” the whole sectional. I ordered the armless chair in my chosen fabric. I love that option! It’s no risk and a no-brainer! Mackenzie reached out and asked me if I needed any assistance in choosing fabrics. Such great customer service!
13 de fevereiro de 2026
Resposta da Home Reserve
Thank you so much for sharing your experience! We love that you took advantage of the swatch options to find the fabric that feels just right for you. Choosing the perfect look is an important step, and ordering the armless chair for the No-Risk Trial is a great way to make sure everything meets your expectations before committing to the full sectional.
We’re also so glad to hear that Mackenzie was able to reach out and help along the way. Providing thoughtful, personal customer service is something we truly care about.
Thanks again for your kind words—we’re excited for you to receive your trial piece and hope you love it!
Have held to their warranty so far and…
Have held to their warranty so far and is the best part with kids.
6 de fevereiro de 2026
Resposta da Home Reserve
Thank you for the great review! We’re glad to hear the warranty has been helpful for you. With kids in the mix, it’s nice knowing parts can be replaced if needed. We appreciate you sharing your experience and are always here if you need anything!
This company earned my trust
This company earned my trust. A free trial period was advertised, and it was truly free. Although it didn’t work out for us this time, we followed instructions provided for a hassle free return. I can say the things that really stand out are 1-excellent and prompt customer service 2-made in the USA 3-being able to receive swatches 4-easy assembly with clearly marked pieces.
13 de fevereiro de 2026
Resposta da Home Reserve
Thank you so much for your thoughtful review! We’re really glad you gave the No-Risk Trial a try and that the process was smooth and truly hassle-free for you. Being able to experience the furniture at home before making a long-term decision is something we’re proud to offer.
It also means a lot to hear that our customer service, fabric swatches, clear assembly process, and our commitment to making everything here in the USA stood out to you. Even though it wasn’t the right fit this time, we truly appreciate you giving us the opportunity and for taking the time to share your experience.
If your needs ever change in the future, we’d be happy to help anytime!
Quick and easy
Quick and easy - a portion of my couch had separated. I took pictures and uploaded them. They contacted me and we determined which pieces were needed to correct this and prevent it from happening again. They mailed me the parts and links to make the changes. So easy!! Thank you.
5 de fevereiro de 2026
Resposta da Home Reserve
We are so glad the process felt quick and easy and that we were able to help get the right parts identified and on the way to you.
We are so glad to hear that the photos, replacement parts, and instructions made everything simple to fix. Thank you again for taking the time to share your experience!
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