Bought some dresses online for an upcoming wedding and was spoilt for choice on the Hope & Ivy website. ended up wearing the Billy dress and had compliments about it all night. so felt like a million... Ver mais
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Leia as opiniões dos outros
Treated myself to a new dress for my dad’s wedding, I ordered Sunday late pm and it arrived Wednesday, and delivery was a good price. Dress was true to size and I got compliments all day. Mos... Ver mais
I bought the Charlotte Anne dress for my nephews wedding, it’s such a lovely dress felt very comfortable in it , got lots of nice compliments, love love love it x
I ordered 4 dresses which were beautiful but unfortunately didn’t suit me so I returned them. The returns process has been extremely slow and disappointing, it’s been over 2 weeks and I still haven’t... Ver mais
Informações sobre a empresa
Escrito pela empresa
Hope and Ivy is a British fashion brand epitomised by beautiful embroidery and hand-drawn prints.
Informações de contacto
Hope & Ivy, Unit J1, 2 Leswin Place, Londno, N16 7NJ, LONDON, Reino Unido
- 07812538710
- hopeandivy.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 18% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Beautiful dresses at such a good price…
Beautiful dresses at such a good price for what they are! The quality is great and they're so different from anything else out there. I bought one for my graduation and will definitely be coming back here for all the weddings I have coming up
Beautiful Occassion Dress
I bought a dress from here for my graduation and it was perfect! I bought The Clara dress and it was perfect underneath my graduation robes. The print was really unique and beautiful and the fit was nice. I liked that it had a lining too as lots of Satin dresses don't have them. I had lots of compliments and the best part was that nobody was wearing the same thing as me!
Beautiful Clothes & Great Customer Service
Purchased a beautiful dress from Hope & Ivy for my friend's wedding. So many compliments about it and I felt so comfortable all day. Also had a great customer service experience from Shay when I had a query regarding another item. Will definitely be purchasing again.
Horrible!! DO NOT BUY
Horrible!!! Items were extremely small and when I went to return within 14 days, it cost me $150 to return to the UK. This website is a scam!!!
Beautiful designs at reasonable prices.
A very efficient and friendly service which I struggle to find nowadays! The designs and colours are beautiful without being too expensive so very much appreciated!
Customer service not so good the second time
I’ve previously purchased from Hope & Ivy and left a review because I had amazing customer service from them. This time I bought a dress in the sale and the dress was slightly damaged. Despite them still having the dress in my size, I was first offered a 10% discount for the inconvenience. I asked for a replacement and was told if I posted the dress to them, they would have the dress fixed and returned to me. They have since refunded me £4.80, which I doubt is enough to get the dress repaired. I shouldn’t have to take a brand new dress to be repaired. The dress should have been replaced for another one.

Resposta da Hope & Ivy
Stellar customer service. Thank you
Just wanted to say a massive thank you to Hope and Ivy for their customer support. After dealing with wolf and badger regarding a return you guys stepped in immediately and provided a swift response, so easy to deal with. Absolute pleasure. Thanks again.

Resposta da Hope & Ivy
Gorgeous Dress and Great Service!
I ordered multiple dresses in multiple sizes for a black tie NYE wedding. Dresses arrived quickly and the returns process for the ones I didn’t want was straight forward. Refund was processed quickly.
Now on to the dress I did keep…The Ginerva. Absolutely gorgeous dress - the quality was great and material was lovely. The print was absolutely gorgeous. I received a number of lovely comments on the day!
Pictures on the website are really reflective of the dresses I ordered and I love the fact they show a range of different sized models wearing their dresses.
Can’t wait for the summer range to come out!
Lovely company, great quality dresses.
I love this company. Amazing dresses and lovely quality. I wore one dress to a wedding recently and got lots of compliments about it. I would highly recommend buying from this shop. Even when I had to return an item as it didn't fit, I received a swift response and they resolved refund quickly. I would definitely buy from this shop in future.
Gorgeus dress
Bought the Claudine dress on 5 Dec, received it on 7 Dec, very fast delivery with DHL Express (to France). The dress is very well cut and the embroidery is just BEAUTIFUL.
Thank you so much !
Lovely dresses and fantastic service
Lovely dresses and the most amazing customer service. They helped me out so much and went over and above what anyone would expect of a company. Will definitely buy from them again and thoroughly recommend them to anyone else.
Really lovely dress
Really lovely dress, fits as expected and looks just like the images online. Great value with the sale as well. Had issues with delivery (the couriers fault) but the team at Hope & Ivy sent out a new replacement dress whilst the shipping company were investigating so really appreciated that! Would buy again and recommend.
Ordered a dress which was too small so…
Ordered a dress which was too small so had to be returned. Ordered larger size and in day of expected delivery was told no longer available. Now awaiting refund of 2 dresses and told this may take 10 days? Why? Should be done immediately. Am £250 out of pocket currently and no dress. Disappointing

Resposta da Hope & Ivy
I registered with Hope & Ivy today but…
I registered with Hope & Ivy today but then had trouble with my discount code. When I emailed the company I received a reply very quickly from Shay who sorted my issue immediately. I now look forward to receiving my order. Many thanks & well done Shay.
Returns
Beautiful dresses but unfortunately I had to return them. However, customer service is excellent and they couldn’t have been more helpful.
Fantastic customer service and would…
Fantastic customer service and would definitely recommend. Had a slight issue with one dress I ordered and they have been very helpful with my refund.
Returned item 3 weeks ago
Returned item 3 weeks ago - I’m aware hope and ivy have received item - as per T/C advices co tact after 10 days if you have not been acknowledged- so I emailed no response - emailed again no response this is not good enough- I have purchased many items from you - however you returns are very disappointing I will not be ordering again. Please have the curtesy to acknowledge emails . Denise Phipps

Resposta da Hope & Ivy
Above and beyond service
Bought a dress and could not be happier. So well made, beautiful attention to detail and great delivery times to Australia. I asked customer service for some additional support and they went above and beyond to fulfill my request. Could not recommend more.
Ordered 2 dresses for my son's wedding…
Ordered 2 dresses for my son's wedding which arrived the next day. Both beautiful and brilliant quality. Had to contact customer services who rectified my query the same day. Couldn't fault them.
Amazing customer service response time
I needed to return a couple items but my dpd tracking card kept saying it was incorrrect so I contacted hope & ivy’s customer services and I was helped the next day, with my refund being processed really quickly. So happy with my experience!
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