Hope & Ivy Opiniões 

335
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought some dresses online for an upcoming wedding and was spoilt for choice on the Hope & Ivy website. ended up wearing the Billy dress and had compliments about it all night. so felt like a million... Ver mais

Classificada 5 em 5 estrelas

Treated myself to a new dress for my dad’s wedding, I ordered Sunday late pm and it arrived Wednesday, and delivery was a good price. Dress was true to size and I got compliments all day. Mos... Ver mais

Classificada 5 em 5 estrelas

I bought the Charlotte Anne dress for my nephews wedding, it’s such a lovely dress felt very comfortable in it , got lots of nice compliments, love love love it x

Classificada 2 em 5 estrelas

I ordered 4 dresses which were beautiful but unfortunately didn’t suit me so I returned them. The returns process has been extremely slow and disappointing, it’s been over 2 weeks and I still haven’t... Ver mais

Informações sobre a empresa

  1. Fornecedor de vestuário

Escrito pela empresa

Hope and Ivy is a British fashion brand epitomised by beautiful embroidery and hand-drawn prints.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

335 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 18% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(335)

43 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Beautiful dresses at such a good price…

Beautiful dresses at such a good price for what they are! The quality is great and they're so different from anything else out there. I bought one for my graduation and will definitely be coming back here for all the weddings I have coming up

7 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful Occassion Dress

I bought a dress from here for my graduation and it was perfect! I bought The Clara dress and it was perfect underneath my graduation robes. The print was really unique and beautiful and the fit was nice. I liked that it had a lining too as lots of Satin dresses don't have them. I had lots of compliments and the best part was that nobody was wearing the same thing as me!

25 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful Clothes & Great Customer Service

Purchased a beautiful dress from Hope & Ivy for my friend's wedding. So many compliments about it and I felt so comfortable all day. Also had a great customer service experience from Shay when I had a query regarding another item. Will definitely be purchasing again.

31 de janeiro de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Customer service not so good the second time

I’ve previously purchased from Hope & Ivy and left a review because I had amazing customer service from them. This time I bought a dress in the sale and the dress was slightly damaged. Despite them still having the dress in my size, I was first offered a 10% discount for the inconvenience. I asked for a replacement and was told if I posted the dress to them, they would have the dress fixed and returned to me. They have since refunded me £4.80, which I doubt is enough to get the dress repaired. I shouldn’t have to take a brand new dress to be repaired. The dress should have been replaced for another one.

18 de janeiro de 2023
Opinião espontânea
logótipo da Hope & Ivy

Resposta da Hope & Ivy

Hi, I believe you maybe getting mixed up. We have offered to repair this ourselves and return to you. As a business we strive to reduce waist, so if we can repair small issues like your inner small strap then we'd it saves it going to land fill. We hope that 10% off your £48 dress, return of original postage costs and the offer to be repaired would work for you. Thanks

Classificada 5 em 5 estrelas

Stellar customer service. Thank you

Just wanted to say a massive thank you to Hope and Ivy for their customer support. After dealing with wolf and badger regarding a return you guys stepped in immediately and provided a swift response, so easy to deal with. Absolute pleasure. Thanks again.

17 de janeiro de 2023
Opinião espontânea
logótipo da Hope & Ivy

Resposta da Hope & Ivy

Hi Ashley, so sorry to hear that you had this response from Wolf and Badger, we certainly have not given this response to them. And as a business will happily fix any items for customers. Please contact me on 07812538710 (whats ap if possible) and we can help you to get this sorted.

Classificada 5 em 5 estrelas

Gorgeous Dress and Great Service!

I ordered multiple dresses in multiple sizes for a black tie NYE wedding. Dresses arrived quickly and the returns process for the ones I didn’t want was straight forward. Refund was processed quickly.
Now on to the dress I did keep…The Ginerva. Absolutely gorgeous dress - the quality was great and material was lovely. The print was absolutely gorgeous. I received a number of lovely comments on the day!
Pictures on the website are really reflective of the dresses I ordered and I love the fact they show a range of different sized models wearing their dresses.
Can’t wait for the summer range to come out!

31 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely company, great quality dresses.

I love this company. Amazing dresses and lovely quality. I wore one dress to a wedding recently and got lots of compliments about it. I would highly recommend buying from this shop. Even when I had to return an item as it didn't fit, I received a swift response and they resolved refund quickly. I would definitely buy from this shop in future.

1 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Gorgeus dress

Bought the Claudine dress on 5 Dec, received it on 7 Dec, very fast delivery with DHL Express (to France). The dress is very well cut and the embroidery is just BEAUTIFUL.
Thank you so much !

4 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely dresses and fantastic service

Lovely dresses and the most amazing customer service. They helped me out so much and went over and above what anyone would expect of a company. Will definitely buy from them again and thoroughly recommend them to anyone else.

7 de dezembro de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Really lovely dress

Really lovely dress, fits as expected and looks just like the images online. Great value with the sale as well. Had issues with delivery (the couriers fault) but the team at Hope & Ivy sent out a new replacement dress whilst the shipping company were investigating so really appreciated that! Would buy again and recommend.

30 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered a dress which was too small so…

Ordered a dress which was too small so had to be returned. Ordered larger size and in day of expected delivery was told no longer available. Now awaiting refund of 2 dresses and told this may take 10 days? Why? Should be done immediately. Am £250 out of pocket currently and no dress. Disappointing

12 de outubro de 2022
Opinião espontânea
logótipo da Hope & Ivy

Resposta da Hope & Ivy

Hi Laura, Sorry to hear you have not had a great experience with us. Sadly we didn't have your dress in stock when we went to ship. The refund was processed straight away, though sadly can take up to 10 days depending on your bank provider, though this usually take this long. This is sadly out of our control, we thankyou for your patience with this.

Classificada 5 em 5 estrelas

I registered with Hope & Ivy today but…

I registered with Hope & Ivy today but then had trouble with my discount code. When I emailed the company I received a reply very quickly from Shay who sorted my issue immediately. I now look forward to receiving my order. Many thanks & well done Shay.

9 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Returns

Beautiful dresses but unfortunately I had to return them. However, customer service is excellent and they couldn’t have been more helpful.

8 de setembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Returned item 3 weeks ago

Returned item 3 weeks ago - I’m aware hope and ivy have received item - as per T/C advices co tact after 10 days if you have not been acknowledged- so I emailed no response - emailed again no response this is not good enough- I have purchased many items from you - however you returns are very disappointing I will not be ordering again. Please have the curtesy to acknowledge emails . Denise Phipps

28 de agosto de 2022
Opinião espontânea
logótipo da Hope & Ivy

Resposta da Hope & Ivy

Sorry you have not had a response from our team, please make sure you are contacting us through the site https://hopeandivy.co.uk/pages/contact and not replying to the email sign up address of hello@. The team are back in the office after the bank holiday and can assist with your request so we can get this sorted for you. Please provide us with your order number and returns tracking ID. Once we have this we can get this sorted for you

Classificada 5 em 5 estrelas

Above and beyond service

Bought a dress and could not be happier. So well made, beautiful attention to detail and great delivery times to Australia. I asked customer service for some additional support and they went above and beyond to fulfill my request. Could not recommend more.

20 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service response time

I needed to return a couple items but my dpd tracking card kept saying it was incorrrect so I contacted hope & ivy’s customer services and I was helped the next day, with my refund being processed really quickly. So happy with my experience!

16 de agosto de 2022
Opinião espontânea

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