I have indicated that I will need an invoice for my order. You have not provided it and I am still in lenghty discussion with your czstomer service to get one. Plus the order was home delivery and it... Ver mais
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Leia as opiniões dos outros
Tetszik a webshop, mert széles választékból lehet válogatni. A csomagom az ígért időben, pontosan érkezett. A weboldal termékeket szűrő funkciója lehetne jobb, illetve a termék visszaküldésének módja... Ver mais
Excellent quality in great price. however I choose from sales offers, I could find from the needed size and colours in case of every product. Fast international shipping, I am highly satisfied with Ho... Ver mais
A gesztus, amivel utólag kárpótolták december után keresztlányunkat, nemes. Köszönjük a felajánlott terméket, nagy örömet okozott. Ha szabad tanácsolni, akkor a jövőben ilyen kárpótlásokra se lenne sz... Ver mais
Informações sobre a empresa
Informações de contacto
Flemingstraße 22, 36041, Fulda, Alemanha
- +36 1 408 8186
- vevoszolgalat@horze.com
- horze.hu
4,1
Bom
141 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Rendelés nem teljesült
November 21.-én adtam le rendelést 2 dologra. Egy nyeregalátétet karácsonyi ajándéknak szántam volna. Karácsony előtt 3 nappal kaptam e-mailt, hogy pont azt a rendelést nem tudják teljesíteni. Nem ez volt az első ilyen eset. Át kellene szervezni a logisztikát, mert így ebben a formában nem felelnek meg a mai kor követelményeinek.
28 de dezembro de 2021
Resposta da horze.hu
Köszönjük visszajelzését!
Véleménye fontos számunkra!
Sajnos előfordul még a legnagyobb cégeknél is, hogy hiba csúszik a gépezetbe!
A jövőben megpróbálunk jobban odafigyelni!
Sajnáljuk, hogy csalódást okoztunk Önnek!
Üdvözlettel/ Best regards:
Kubinyi Dorottya/ Dori Kubinyi
Horze Ügyfélszolgálat/ Horze Customer Service
Egyértelmű az online felület…
Egyértelmű az online felület használata, gyors a csomagküldés, és nem utolsó sorban minőségi a termék:-)
25 de dezembro de 2021
Gyors es pontos szállítás
Gyors es pontos szállítás, a termékek ajándekba lesznek, így arról mégnem tudok véleményt írni! Boldog karácsonyt kívánok!
24 de dezembro de 2021
I received just one poduct from three.
24 de dezembro de 2021
Resposta da horze.hu
Dear Nyiri
Thank you very much for your review. We are sorry for the late reply.
Unfortunately, we had problems with the delivery of some items at the end of last year due to a system change.
delivery of some items. We had to cancel some of them even after a long time. We can well understand that you were disappointed about this and would like to apologize.
We have now updated our system so this should not happen again.
We are looking forward to welcoming you in our online shop again soon.
*****
Everything was fine. Delivery was surprisingly fast even before Christmas!
21 de dezembro de 2021
Fast
Fast, easy to handle website, but I did not get any notificion about the delivery date.
21 de dezembro de 2021
Item deleted and not received.
Unfortunately, one product has been removed from purchased products without notice. In addition, an item is on the invoice but has not been received. I haven't encountered such poor service lately. There is no correct information, only the automatic nonsense mail arrives. In view of these, I would not dare to recommend the purchase unconditionally.
21 de dezembro de 2021
Resposta da horze.hu
Dear Peter
Thank you very much for your review. Please excuse the late reaction on our part.
Unfortunately, we had problems with the delivery of some items at the end of last year due to a system change.
delivery of some items. We had to cancel some of them even after a long time. We can well understand that you were disappointed about this, especially because we did not inform you very well.
We have optmised our processes and eliminated these difficulties. Our customer service is now also available again within 24 hours.
We would be very happy if you would give us a chance to prove that we can do better.
Your Horze Customer Service
Very bad customer service
Very bad customer service, almost a month of delivery time.
Customer service do not picks up phone and responding to e-mails.
I will never order from them again.
17 de dezembro de 2021
Resposta da horze.hu
Dear Customer
Thank you for your rating. We are sorry for the late reply.
We are sorry you are so disappointed with our service. We are aware that for the last few months we have not been able to provide the service our customers are used to.
This was due to an internal system change. The resulting delivery delays led to an increased amount of customer enquiries, which we unfortunately could not answer as quickly as we wanted.
We assure you that our service has reached the usual high standard again and we hope to welcome you back to our online shop soon, despite the negative experience.
Your Horze Customer Service
A kiírt időpontnál 10 nappal kesobb…
A kiírt időpontnál 10 nappal később jött meg
17 de dezembro de 2021
Resposta da horze.hu
Köszönjük visszajelzését!
Sajnos a decemberi időszak általában eléggé leterhelt az ünnepek miatt!
A jövőben igyekszünk javítani a kiszállítással kapcsolatos problémákon!
Üdvözlettel/ Best regards:
Kubinyi Dorottya/ Dori Kubinyi
Horze Ügyfélszolgálat/ Horze Customer Service
A sapkák gyönyörűek.
A sapkák gyönyörűek, kényelmesek, melegek. Szuper ajándékok lesznek Karácsonyra!
16 de dezembro de 2021
Botrány ez a webshop
Botrány ez a webshop. Hosszu lenne leirni mi történt de mire megkaptam az volt bő másfél hónap és kb 10 elküldött email. Nem kaptam meg mindent amit kértem. A fogyasztó fogalmával nincsenek tisztában. Ez volt az utolsó ,hogy innen vettem valamit. Úgy elment a kedvem ,hogy soha többet nem rendelek egy webshopból se.
15 de dezembro de 2021
Resposta da horze.hu
Kedves Judit!
Köszönjük visszajelzését!
Sajnáljuk, hogy nem volt elégedett!
Sajnos volt egy nem teljesen zökkenőmentes rendszer átállításunk ami miatt a rendelések lebonyolítása az elvártnál lassabban zajlott!
A jövőben igyekszünk javítani a kiszolgálás minőségén!
Üdvözlettel/ Best regards:
Kubinyi Dorottya/ Dori Kubinyi
Horze Ügyfélszolgálat/ Horze Customer Service
I was really satisfied with them.
15 de dezembro de 2021
horze.hu
I ordered twice in November from horze.hu, first during black week then on cyber week.
Though the first order was a week out of the deadline, I guess due to the extra amount of days they needed for one of the products, but the second order was perfectly in time. Everything was in order with the package, but the customer service could be a littlebit faster.
12 de dezembro de 2021
A termék nagyon szép
A termék nagyon szép, remélem kislányomnak is tetszeni fog!
11 de dezembro de 2021
Kérdésemre tartották a ki szállítás…
Kérdésemre tartották a ki szállítás dátumát.A kért időre megkaptam,köszönöm!
5 de dezembro de 2021
Nagyon meg vagyok elégedve :) Időben…
Nagyon meg vagyok elégedve :) Időben érkezett és nagyon jó minőség :) Legközelebb is innen fogok rendelni :)
4 de dezembro de 2021
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