In a word or should I say person it was Lewis who made my experience so good. He is very professional and has so much knowledge regarding solar panels. He inspected and measured then went away and com... Ver mais
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Switched from Outfox the Market a few to HUB Energy a few months ago. The switch procedure was very simple and I was updated by e-mail and text at regular intervals. They have both competitive fixed a... Ver mais
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This is a company that still remains good contact with its customers. It is so pleasant to be able to speak to a human being rather than the awful online only contact that so many of the bigger compan... Ver mais
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Informações sobre a empresa
Escrito pela empresa
HUB energy will be at the centre of our industry, playing an active role in the energy revolution we see before us, delivering renewable energy and future carbon reduction technologies to help our customers move towards net-zero carbon. This is an exciting future, as we continue to look at how we provide EV technology, on-site generation, energy storage, decarbonisation of heating and solar.
Informações de contacto
Reino Unido
- 0800 830 3670
- hubenergy.co.uk
4,5
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No problems
Straightforward change. Easy to navigate site. Follow up for initial meter readings easily done
26 de junho de 2021
Quick response and clarification
£35 was deducted without using gas. I tried to contact you, but it didn't work
26 de junho de 2021
Resposta da HUB energy
Good afternoon Mohammad,
We were really disappointed to read that you are unhappy with your experience with HUB energy so far.
I appreciate you taking my call this afternoon and discussing the account with me, and I hope I have reassured you in the concerns you raised.
Our phone lines are open from 9am Monday to Friday - just call us on 0800 830 3670 if you have any further queries.
Your feedback and comments will all be reviewed and will be used to support training requirements.
Have a lovely day!
Melissa
Customer Service Team
HUB energy
Just switched from another supplier and…simple to switch to HUB
Just switched from another supplier and it was so simple and quick to do. Looking forward to saving money now I’ve moved.
25 de junho de 2021
This is a useless company DO NOT USE!
This is a useless company that offer great rates but no customer service. They offered a utility service for Gas & Electricity with Smart Meters but they dont read the meter and want monthly readings! They also dont answer the phone or have an email address for queries.
How do I get out of a contract with a company that do not speak to customers?
24 de junho de 2021
Opinião espontânea
Resposta da HUB energy
Hi Andrew,
I'm so sorry that you have had to leave this review today.
We're really disappointed that you are unhappy with our services so far, and would love the chance to try and resolve this for you, however I've been unable to link any account to this review. I've sent you a request for further information so that we can locate your account.
If you could email us directly at hello@hubenergy.co.uk one of our friendly Customer Service team will be in touch with you to discuss your account and any concerns you might have.
I want to reassure you that we do speak to our customers and we will be more than happy to assist you.
Have a lovely day!
Melissa
Customer Service Team
HUB energy
Staff are very polite and go out of…
Staff are very polite and go out of their way to help.
22 de junho de 2021
Great staff.
Great staff.
Rushed the job through for me and Great customer service.
Could not be happier.
If only everyone I dealt with could be this efficient.
Thanks Terry Blackpool
22 de junho de 2021
Resposta da HUB energy
Hi Terry,
Thank you so much for the fantastic 5 star review you have left for us today!
At HUB energy, we pride ourselves in providing exceptional service and great value energy so we are truly delighted with your feedback.
Have a lovely day!
Melissa
Customer Service Team
HUB energy
I have had dealings with many utility…
I have had dealings with many utility companies over the years but never found one as easy to deal with as HUB!
19 de junho de 2021
The very simple idea of me supplying a…
The very simple idea of me supplying a meter reading monthly then receiving a bill a few days later is ideal. DD amounts are not ludicrous and so far my involvement with Hub has been positive. Was happy to renew my annual fixed price contract at the start of the year.
19 de junho de 2021
Smart Meter?
Price reasonable. Contacted every month for a meter reading on the same day and bills clear and easy to understand. Why not 5* because when I switched from Shell Energy my ‘smart’ meter ceased to be smart and now some 14months later Hub Energy have not managed to come up with a replacement meter - a pain!
18 de junho de 2021
Resposta da HUB energy
Hi Frank,
We appreciate you kindly taking the time to leave us a review.
Upon checking your account, I can see that you currently have first generation Smart Meters known as SMETS1 type smart meters.
These types of meters were originally installed to operate using a SIM card, and would only connect to the installing supplier. Now, there are SMETS2 meters, which first connect to a centralised network via an independent body known as the DCC (Data Communications Company) and they pass the reading on the the relevant supplier.
Over the next few months, SMETS1 meters will have a remote update to allow them to function as a SMETS2 meter, meaning the smart functionality will continue as you change across suppliers. The update will be completed remotely by the DCC meaning there is no interruption to your supply. When your meter is remotely updated, your existing in home display (IHD) will also be updated to display your HUB energy tariff. If you don't have an IHD, we regret to advise we are not in a position to provide a new one for you.
As all SMETS1 meters are being integrated into the new SMETS2 network, this negates the need for you to have SMETS2 meters installed, as in time, we'll be able to connect to these. Please note that we don't have any control over when your existing meters will be added to the SMETS2 network.
We ask that you continue to provide us with meter readings each month if you can, this will help us to ensure we're billing you accurately until such a time that we can connect to your existing meters.
I hope that this explanation is helpful for you, however don't hesitate to get in touch if you have any queries or concerns - our friendly Customer Services team will be happy to help!
Have a fantastic day!
Melissa
Customer Service Team
HUB energy
Switched over seamlessly
Switched over seamlessly, all good so far. Now just have to wait for my smart meter install!
17 de junho de 2021
Have had good service from HUB
The offered price did not hold so had to except a higher price to fix the deal. Needed to accept as soon as offered but I like to look around before committing for the coming year which can take time to check through. Would like to know that to be able to react to the e-mail quicker.
17 de junho de 2021
Excellent customer service
17 de junho de 2021
All good so far
17 de junho de 2021
easy to work whit no issues
easy to work whit no issues. contact center easy to get in touch whit.
AVOID EON AT ALL COSTS :D Switch to Hub
17 de junho de 2021
This company charged us as a business…
This company charged us as a business for a residential property. They billed us before we even moved into the property and sent a debt collection agency round the week we moved in to our new home. Very embarrassing! Avoid at all cost ! A complete shambles of a company.
17 de junho de 2021
Resposta da HUB energy
Good afternoon Michelle,
We're disappointed to read that you are unhappy with your experience with HUB energy.
I apologise that you were faced with the situation that you describe above. To clarify, debt collection agencies would only ever be involved as a result of there being arrears present for unpaid energy costs.
If you would like to discuss this matter further with ourselves and feel it is still unresolved, please call us on 0800 830 3670 or email us at hello@hubenergy.co.uk and we will be more than happy to assist you.
Have a great day!
Melissa
Customer Service Team
HUB energy
Fooled once not twice
Hub Energy, formally Gulf, seem to be a progressive company, you provided a monthly meter reading and you would get an accurate bill, they do overtake on the monthly payment and I’m now 2 months in credit. I was on a fixed deal and my bills said I could save more if I switched (60 quid surcharge) saving looked like a couple of hundred thought ok wait till contract ends, ah fell for the trap savings never appeared and bill have gone up, will move next year don’t fool me twice!!.
17 de junho de 2021
So easy and efficient and extremely…
So easy and efficient and extremely competitive
17 de junho de 2021
Excellent service
17 de junho de 2021
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