Hurley Burley Opiniões 

I cannot give it a zero. I have never been so disgusted in all my life. I bought a bracelet with a locket on it as a memorial to my mother. I have had the bracelet for a month. In the bracelet was a small lock of my mother's hair so that I could keep her close to me. Losing my mother last year is devastating and grief is hard. The bracelet links have come loose due to faulty soldering. I contacted yourselves about this and was told it was my fault that the links had come loose, also that the warranty does not cover list items. The locket is lost due to por workmanship, it would not be gone if the links had been soldered properly. My grief is inconsolably and my heart aches so much. My link to my mother has gone, and according to your customer service it is my fault!

My partner recently bought me a ring for Christmas with custom engraving. It arrived with some scratches and it didn’t look like it was in mint condition. Disappointed as we were, we then reported the issue to their customer service team.

They told us that the marks could easily be removed with a polishing cloth and then sent the ring back to us. The second time around didn’t really change much to be honest but I was happy to accept the few marks.

Since we received it back in January, I haven’t worn it once. After checking the box today, the metal was all discoloured and looked rather cheap. I must reiterate that I wore the ring for a few minutes when it was first gifted to me at Christmas (2025) and haven’t worn it since.

I’ve submitted a complaint and requesting a full refund as this isn’t good enough really. My partner paid for a quality ring but this is far from acceptable.

Lovely jewellery and really great service. The piece was even nicer in real life and arrived quickly in cute packaging.
Super happy with it and would definitely recommend Hurley Burley!

I have recently discovered Hurley Burley through Facebook adds and I treated myself to the 9ct gold T-bar necklace and 9ct gold square tube earrings and I couldn’t be happier with my purchase. The quality is excellent and jewellery is absolutely beautiful. Both pieces feel well-made, solid, and elegant.

My order arrived super fast and it was very securely packed.

I highly recommend Hurley Burley for anyone looking for high-quality gold jewellery.

Amazing to get a personalised necklace in just 2 days! Lovely packging too. Highly recommend!

Fantastic experience from start to finish. Great quality products, clear communication, and fast delivery. Everything arrived exactly as described. Would definitely recommend and will be ordering again. Thanks ! Gloria

I bought a pair of stud earrings online. They are ludicrously small. The website photo gives no indication of size. I have emailed to ask how I may return them and get back my payment, but have had no reply or acknowledgment of my request.

I ordered a necklace and earring set with a special design card that was the main reason for purchasing as it made the jewellery look more special.
It arrived without the card. When I contacted them to say the presentation card was my main reason for buying this as a gift they said it was out of stock with no offer to resolve. It is still being advertised for sale with the design card with no transparency that this isn't what you get.

Received the wrong colour on a personalised item , emailed twice and no response - spoke on the phone to try and get the product sent asap , in time for the birthday but they will not send replacement £8 product without seeing a photo so now it will not arrive in time. Very disappointed.

Disappointed to say the least! Earrings bought are so tiny you can’t see what they are without a magnifying glass, very deceiving photos, awful will not recommend buying from here, these weee a 60th gift for a work colleague a waste of money as I won’t wear them and won’t get money back due to ‘hygiene’ reasons apparently. Better jewellery places are available to buy from. I emailed them so we’ll wait to see what reply I get!

Shocking company to deal with

Unfortunately I cannot leave zero or negative stars. My daughter spent her birthday money on earrings. A few months later they broke. After initially being hopeful of positive customer service after being told to send the earrings back which we did. We then fell into a case of deception. We received a message saying the earrings had not been returned in full and there were missing pieces. This was not the case the earrings were carefully packaged in a sealed envelope and then an additional postage bag. The only way any part could have been “lost” is on opening the packaging. We are now left with no repair replacement or original earrings. I will never buy from this company again and suggest that others avoid falling into the same trap.

I bought a gold necklace via the Shop app but didn't get a confirmation email from Hurley Burley. I messaged them and they responded the next day, resolved the issue and located my order, which was delivered the day after! The necklace is more delicate and beautiful than I expected and I can't wait to present it to my new daughter in law with the charm I wore on my wedding day. Excellent service.
I was unaware of this brand until I saw a radio station insta post where a couple of actors were presented with personalised St Christopher's by Hurley Burley.
Was delighted to find exactly what I was looking for on their website.

I am very disappointed with the bracelet I had engraved for my husband. The font I choose looked REALLY odd, with the date of our wedding looking like it was a mixture of numbers and letters (the 9 actually being engraved just like a g!). I had numerous emails to them sending them a photograph of the odd dating but they took no responsibility in the matter. They just kept reiterating their policy. My point is if I miss spelt something of course it would be my fault, but that wasn't the case, it was 100% their issue and a good company would have resolved this matter.

I have just received my papaer clip necklace. It is amazing, very good quality. Speedy service, beautiful packaging and amazing product. Will definitely order again. Thank you

I purchased TWO bracelets for my Grandaughters. The price was over £200
Unfortunately they were too small. When I rung to ask for the links to be increased. They refused saying they do not offer this service .
They could however offer me 15 percent discount on another two
I’m very disappointed. What a waste of money . Sad.

UPDATE 24.09.25 - Re response from HB., I didn’t produce ‘further info’ to them by email having written exhaustively during the ‘case’. HB - all you need to do is review my innumerable emails which your staff seemed to struggle to answer. I have no desire to waste my time with more communications to you.

Previously a huge fan over the years of HB., my recent experience has left a bitter taste and I won’t be back. Knowing my partners wrist was 21cms and having ordered a bracelet that was only 18cms (my fault for not reading) I returned it. Lots of emails where I explained what I was looking for and the size hoping for some advice as what I could find on their website left such little choice. Clearly no one grasped what I was asking and I ended up having to shop locally in Norwich as time ran out for me to confidently buy from HB. Either the staff didn’t understand my simply worded email or, more likely, they didn’t bother to read them. I outlined my displeasure to which they replied almost self-congratulating themselves on how well they had dealt with my communications. Ha! Be careful on reading the sizing because many of their bracelets (for example) are only one size. I await their reply on here. Stand-by!

Placed an order for my daughters birthday and then realised my daughter had a 20% birthday discount code! I telephoned and got a very quick pick up and the guy was totally amazing. Cancelled my order and money back in my account within minutes. Great service. We then placed revised order with code. Thank you for a great saving.

Cannot thank Jade at Hurley Burley !! enough i made a mistake on my order phoned Hurley Burley and spoke to Jade, who saved the day and we got the order to where it needed to be ! it was a First holy communion gift heading to Ireland, all sorted and delivered today Thanks again x would highly recommend x

I give this company 5 stars for excellent customer care. My order was stolen from my doorstep, and I cannot fault the customer care I received. My order was replaced immediately.
I highly recommend this company, and the professional approach I received.
I will definitely purchase again from hurleyburley.

I love this company. A great service, fast delivery, beautiful packaging and above all absolutely gorgeous personalised jewellery. I will always order from Hurley burley 100% satisfied customer