I was dissappointed with the size of the the bracelet I ordered online. The photos on the site are misleading about size, it is significantly tinier than I expected it to be based on photos. Also,... Ver mais
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Leia as opiniões dos outros
I ordered a tree of life necklace as a gift. I have used Hurley Burley many times before and found the gifts I ordered to be very good quality. However this time I was shocked at the very poor qua... Ver mais
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Hurley Burley are remarkable. Such good value for the quality of its service and its products. We ordered book corners and bookmarks at short notice for a presentation. They were produced quickly and... Ver mais
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I have recently being in touch with Hurley Burley regarding an unusual request. They have been amazing from start to finish and I can't thank them enough.
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Informações sobre a empresa
Escrito pela empresa
Hurley Burley is a luxury jewellery and accessories company specialising in high quality products, beautifully personalised to create treasured bespoke gifts.
Informações de contacto
Hurley Burley Ltd, 1st Floor, 5-9 Hatton Wall, London, EC1N 8HX, London, Reino Unido
- 02080500771
- info@hurleyburley.com
- hurleyburley.com
3,1
Aceitável
168 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Beautiful, but a bit disappointing
Firstly the positive comments, pretty silver bracelet with a heart lobster clasp, nice chain links and perfect size. I have always had 5 star customer service from HB. Secondly I was a little disappointed that the engraved Letter S was very faint you could hardly see it, also would have been better if the S had been engraved on both sides of the clasp and finally the other end of the bracelet chain didn't have a O ring so the bracelet looked incomplete. If these points were fixed it would have been perfect.
27 de abril de 2024
Opinião espontânea
Resposta da Hurley Burley
Hi Stella,
Thank you for your kind review!
Please don't hesitate to get in touch and we would be happy to arrange for this engraving issue to be fixed for you!
Best Wishes,
Jessica
hurleyburley
Leather triple wrapped bracelet
Ordered a bracelet for a friends 50th birthday. It was quickly dispatched and arrived on time. My friend was over the moon with the gift so I couldn’t ask for anymore. I have ordered quite a few times from Hurleyburley and would order again as their products and customer service are excellent
5 de abril de 2024
Opinião espontânea
Resposta da Hurley Burley
Hello,
Thanks so much for your kind review, I'm so happy to hear you were satisfied with your order and your friend loved her gift! If there's anything else we can do to help in future please don't hesitate to ask.
All the best,
Jessica
Hurleyburley
Excellent
I bought a silver swing necklace with initial & photo plus script on the back & it’s absolutely lovely! Really pleased & my mother in law will love it.
Service excellent & delivery.
8 de março de 2024
Opinião espontânea
Resposta da Hurley Burley
Hello,
Thanks so much for your kind review, if there's anything else we can do to help in future please don't hesitate to ask!
All the best,
Jack
Hurleyburley
So disappointed with this company and…
So disappointed with this company and their customer service.
I bought what I assumed was a pair of earrings only to actually receive 1 earring.
I emailed that I had only received 1 and was informed that the order was only for 1 earring and not a pair.
Apparently if I want a pair (for two ears) then I need to order another earring and pay for postage again.
This was a gift that I can not return so I had to go to a jewellery shop and buy another pair and yes they sold me a pair, not just one!
I will not be using this company again and wish I had read the reviews first!
23 de fevereiro de 2024
Opinião espontânea
Resposta da Hurley Burley
Hello,
I am sorry for any disappointment caused by your recent order. The particular earring you ordered is sold as one stud individually for people who want to accessorize differently, there's an option to add a second initial if you want to make it a complete set, but we do clearly advertise that this particular earring is only sold as one, including in the description on the storepage.
"Please note: price is for one earring, choose up to three initial studs for an additional cost."
We've taken care not to describe it as a plural item (i.e. earrings) to communicate as clearly as we can that the earring is an individual item. I'm sorry for any disappointment this has caused you, please do bear in mind though we have done the utmost to advertise the earring clearly and properly to prevent any misunderstanding.
Kind regards,
Jack
Hurleyburley
AVOID DISAPPOINTMENT, DO NOT BUY PRODUCTS FROM THIS SHOP
The quality of the plating and base metal is extremely poor. The ring and necklaces I bought turned black in a matter of days. When contacting the company about it they didn't offer any solution, just excuses saying it was probably some liquid I used. Terrible service and quality. AVOID DISAPPOINTMENT, DO NOT BUY PRODUCTS FROM THIS SHOP
29 de janeiro de 2024
Opinião espontânea
Resposta da Hurley Burley
Hello,
I am very sorry that you were not happy with your recent order from us.
I just want to clarify as I have to the other review you have left us, I did not by any means try to blame you at all, I just wanted to explain that given sterling silver is a sensitive metal it may have been the case that something as innocent as a moisturizer, perfume, aftershave, etc. might have irritated the metal and cause the discoloration. This was not intended to place blame, just to help provide one possible explanation as to why this might have occurred.
We did offer to receive back your ring in order to remove the tarnished effect for you, and given that the necklaces you ordered were already sent elsewhere we refunded them on this occasion for the frustration this caused you, so we did offer a solution in that respect.
Upon further discussion at our offices it sounds as though your ring has oxidised, a very natural process that occurs when sterling silver is exposed to more humid conditions or household chemicals that are almost constantly present. We can happily look at fixing this for you as I have already offered if you wish to message us against your order number to arrange a return.
Kind regards,
Jack
Hurleyburley
Can't fault this small business at all
Can't fault this small business at all. Seamless experience from the quality of the jewellery to the customer service - can't recommend enough. I purchased a sterling silver necklace for my partner at Christmas and its exactly as described. Thank you so much!
6 de dezembro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hello,
Thanks so much for your kind review, we really appreciate your feedback! If there's ever anything we can do in future to help further please don't hesitate to let us know.
All the best,
Jack
Hurleyburley
No return window exception despite Christmas
Bought a bracelet from the men’s section of the site thinking it would be more than big enough for my slim 14 year old son. It won’t even close it’s so tight - so clearly not a man’s size. I tried customer service and was told as it was bought more than 28 days ago it’s not eligible for return or refund. Every company I know extends their returns window around Christmas as they know people spread the cost over a couple of months. Not this one apparently. Wouldn’t recommend, regret the almost £67 I spent with them and definitely won’t be returning.
28 de dezembro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hello,
Thank you for taking the time to leave us a review, I'm sorry that you were not satisfied with our window for returns. We appreciate that other businesses have extended return windows to do with the holiday season, however as a small independent business we elected to keep our 28 day period the same as it provides customers with 4 weeks to raise any issues or returns in a way that helps us to continue operating efficiently and at a high standard.
All the best,
Jack
Hurleyburley
Is it real silver??? Received mens chain with angel wings…
Received mens chain with angel wings and tag. Web site I am extremely annoyed to find that this item is not as described on web site. Web site says -
‘ Polished sterling silver angel wing and personalised silver dog tag on an oxidised sterling silver ball chain’
‘ All made from 925 hallmarked sterling silver’
They are not hallmarked. Chain says ‘25’ - not a recognised hallmark.
The wing and tag are not hallmarked.
The joining rings are not marked- and are not soldered but crimped
The whole item is not as described. Is any of it even silver???
21 de dezembro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hello,
Thank you for taking the time to leave us a review, I can see from our records we have reached out to you regarding this already, if you do have any further questions though please don't hesitate to ask!
All the best,
Jack
Hurleyburley
Good quality, fast delivery
I ordered the personalised keyring where you could upload a drawing and have it put into a silver keyring (my 6 year old drew a picture of our family). It’s really well made, the drawing was transferred perfectly and it arrived really quickly. Very impressed - will be ordering from Hurleyburley again
14 de dezembro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hello,
Thanks so much for your kind review, I'm so happy to hear you were satisfied with your order! If there's anything else we can do to help in future please don't hesitate to ask, and until then, have a wonderful Christmas and a Happy New Year!
All the best,
Jack
Hurleyburley
Earrings exactly the same but two different prices
I wanted to purchase earrings for my two granddaughters, on the website I found small silver heart shaped earrings with crystals. There were two options, one pair were £12 and the other pair that looked exactly the same £15, I emailed the company to ask what the difference was, unfortunately I decided to go ahead and order before receiving a reply as I made the assumption that the more expensive earrings must be heavier or thicker. Today I got a response to my email saying both earrings are exactly the same so I was advised to order the £12 ones !! I emailed back and stated that I had already gone ahead and ordered two pairs of the more expensive ones and I requested that I be refunded the difference I had paid, I was told this was not possible as the order has shipped, I can’t see what this has to do with not being able to refund me the difference. The listing on the website and selling of these earrings by charging two different prices for the exact same product is totally misleading, and not right. I know it isn’t a lot, I’ve paid £6 over the top but it’s the principle and I would like the difference paid back to me. I would also therefore warn you to be really careful of making purchases on this website, it’s totally out of order selling the exact same product for two different prices
18 de dezembro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hello,
I'm sorry for any misunderstandings caused, I'd be happy to try and clarify what's caused this issue.
The two pairs of earrings you contacted us about though similar in design are actually different. The £12 set you were interested in are manufactured solely in one shape and metal, a heart in sterling silver, whereas the £15 set are manufactured in both heart and disc shape and were previously available in both sterling silver and 18ct rose gold plating, therefore the cost for production for us is higher hence the £3 difference for the option of the two different styles. As you only wanted the silver heart shaped earrings I did recommend you the £12.00 set, unaware at that moment you had already ordered.
I've gone back over the correspondence we've had since and I can see a colleague of mine has responded in my absence and misunderstood the situation, assuming that you were requesting a full refund of your order despite it being dispatched. I have since explained the situation to them and I have refunded you the £6.00 difference today.
I'm very sorry for any frustration this has caused you, our intent as a small business is always to be honest and upfront about all our products, I hope this helps to clarify there was simply a misunderstanding when answering your question, and I hope by resolving the error for you today you'd be inclined to amend your review as the problem has since been solved.
Kind regards,
Jack
Customer Service Supervisor
Hurleyburley
Delighted.
I ordered two leather passport holders, needed to ask a couple of questions by 'live chat'it was immediate and very helpful. The passports arrived the very next day and I was delighted. They were personalised to my specification, good leather and colour and in their own little box. So a huge thank you.
14 de dezembro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hello,
Thanks so much for leaving us such a kind review, as a small business we really appreciate this kind of feedback. If there's anything else we can do in future for you please don't hesitate to ask!
All the best,
Jack
Hurleyburley
Excellent customer service!
I’d placed an order but was charged for international delivery instead of UK delivery, which I only noticed after the order had gone through. I emailed them straight away and it was all sorted out with no fuss within 24 hours. Great customer service!
3 de dezembro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hi,
Thanks so much for your kind review, it means the world to us as a small business to hear you were happy with your order, we hope it brings you lots of joy through the years!
From all of us at Hurleyburley, we wish you happy holidays and a wonderful New Year!
All the best,
Jack
Hurleyburley
Fantastic!
I have now ordered from Hurley Burley three times and have never been disappointed. The jewellery is a brilliant price and is lovely. They can engrave and get it to you by the next day. I don’t know how they do it! I very much recommend them- you won’t be disappointed!
1 de dezembro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hi,
Thank you for leaving us a review of your recent order, we’re glad to hear you were pleased with what you received! If you have any questions or concerns in future please don’t hesitate to contact us and let us know. Until then, we wish you happy holidays and a happy New Year!
All the best,
Jack
Hurleyburley
FANTASTIC - highly recommend
I purchased a set of pink starfish mini earrings as a gift. Easy website to order off, posted same day and arrived within 2 days. The earrings are simply stunning and adorable. The cute little gift tag and bag were a sweet touch (included for free). The free postage was also a bonus. Would absolutely recommend this lovely company and will definitely order from again.
29 de novembro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hi,
We’re very glad to hear you were pleased with your recent order, thank you for taking the time to leave us such a nice review! Please don’t hesitate to contact us if there is anything else we can do for you in future, and until then, Happy Holidays!
All the best,
Jack
Hurleyburley
The jewellery is lovely
The jewellery is lovely. Nicely packaged. Very prompt delivery. Had a query and the response from the team was immediate. Very impressed. Happy to recommend and buy from again.
13 de novembro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hello,
Thanks so much for your kind review, I'm really happy to hear you were satisfied with the service you received! If you have any questions in future we can help with or want to find the perfect sentimental gift for a loved one, please bear us in mind!
All the best,
Jack
Hurleyburley
Bad quality jewelry!
I bought a Gold T Bar Chain Necklace in gold vermeil on 27/10/2020. I have always taken great care of it and stored it in its original box. 2 years later, black stains have appeared all over the necklace. I tried to clean it with a soft cloth but was unable to remove them. I contacted their customer service and they told me tarnishing occurs to all items overtime and since the necklace is out of warranty there was nothing they could do. I have jewelry in vermeil from another brand, some pieces I have owned for more than 3 years and they have never tarnished! I would not recommend Hurley Burley. To Hurley Burley who flagged my review because I mentioned one of their competitors, you should maybe offer a better customer service if you don’t want people complaining and mentioning your competitors.
14 de novembro de 2022
Opinião espontânea
Resposta da Hurley Burley
Hello,
Thank you for leaving us a review, I am sorry to hear you were not happy with your recent interaction with our team. Gold plated and sterling silver jewellery can tarnish naturally with time due to oxidisation, it is an easily rectified process which we did advise you on to the best of our ability. The rate at which it happens can vary between individual jewellery pieces, but overall we do assure quality with our jewellery.
Unfortunately our warranty only lasts up to a year including free repairs or replacements in case of any faults, if you wish to contact us against your old order number we can try to arrange a solution to your satisfaction.
Kind regards,
Jack
Hurleyburley
Beautiful product at very reasonable price
This was my first time ordering from Hurleyburley and it definitely won't be my last. I ordered a 9ct gold necklace, which was absolutely stunning. The price was cheaper than a gold plated necklace at a high end jewellery company which shocked me. Customer service were very helpful and the delivery was quick and efficient. Thank you!
30 de setembro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hello,
Thank you very much for your order with Hurleyburley, we're so happy to hear you were pleased with your order, and we hope it brings you lots of joy down the road!
Kind regards,
Jack
Hurleyburley
Unhappy customer company takes no responsibility…
This company takes no responsibility when a customer has a genuine complaint about quality of earrings I purchased i would urge anyone not to buy from them
I would give no star rating but not a option
9 de outubro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hello,
Thank you for taking the time to leave us a review, I am sorry you are not happy with your order. Looking at our correspondence I can confirm all the details of your order were correct and your earrings were accurate to what was represented on Not On The High Street. I am sorry you were not happy with the outcome of your enquiry, if you would like to contact us further regarding this you can get in touch with your order number.
Kind regards,
Jack
Hurleyburley
Service above and beyond. …
I have ordered many times from this company and never been disappointed.
On this occasion I ordered several large silver stars and Hurley Burley went above and beyond to personalise them for me in a specific way (which wasn’t actually offered ) and I am extremely grateful for that. I will always recommend this company to people.
4 de outubro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hello,
Thank you so much for your kind review, I'm happy to hear you were happy with your order! Please do let us know if there is anything else we can do for you in future.
Kind regards,
Jack
Excellent customer service
Excellent customer service. They couldn't have been more helpful in advising when choosing a suitable gift and in getting it to me in record time. Thank you Jack.
3 de outubro de 2023
Opinião espontânea
Resposta da Hurley Burley
Hello,
Thank you so much for your kind review, I'm happy to hear you were happy with your order! Please do let us know if there is anything else we can do for you in future.
Kind regards,
Jack
Hurleyburley
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