Hurley Burley Opiniões 

168
TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I was dissappointed with the size of the the bracelet I ordered online. The photos on the site are misleading about size, it is significantly tinier than I expected it to be based on photos. Also,... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I ordered a tree of life necklace as a gift. I have used Hurley Burley many times before and found the gifts I ordered to be very good quality. However this time I was shocked at the very poor qua... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Hurley Burley are remarkable. Such good value for the quality of its service and its products. We ordered book corners and bookmarks at short notice for a presentation. They were produced quickly and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have recently being in touch with Hurley Burley regarding an unusual request. They have been amazing from start to finish and I can't thank them enough.

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

Hurley Burley is a luxury jewellery and accessories company specialising in high quality products, beautifully personalised to create treasured bespoke gifts.


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

168 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,1

Todas as opiniões

(168)

33 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Trato excelente por parte del vendedor

Compré una pulsera excelente en Hurleyburley. Aunque tuve algún problema con ella. Pero ellos lo han solucionado de una manera muy profesional.
Además he contactado con ellos bastantes veces, y siempre han estado muy atentos y gracias a ello la conversación ha sido muy fluida.
Estoy muy contento con ellos y muy probablemente volveré a comprar en esta tienda.

3 de outubro de 2023
Opinião espontânea
logótipo da Hurley Burley

Resposta da Hurley Burley

Hola,

Gracias por su amable reseña con Hurleyburley. Me alegra saber que pudimos ayudarlo con su pedido y responder cualquier pregunta que tuviera. ¡Espero que estés muy satisfecho con tu pedido!

Atentamente,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

Ordered here a number of times now

Ordered here a number of times now, mainly presents. Customer service is great as there was a mistake once and it was resolved quickly. Will order again.

4 de julho de 2023
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logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thanks so much for your kind review, we're glad to hear you've enjoyed your orders from us in the past!

All the best,
Jack

Hurleyburley

Classificada 3 em 5 estrelas

Poor quality

The bracelet appears cheap and flimsy. I didn’t realise it was elasticated Pearl string and not a clip/ fastener. I am not sure that I will give it to the bride now.
Poor quality indeed.
The “gift card” is a message handwritten on an advertising card.

7 de setembro de 2023
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logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thank you for your order with Hurleyburley, I'm sorry to hear that this is the case. If you would like to contact us against your order number we would be happy to take a look and see how we can help.

Kind regards,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

Absolutely fantastic company

Absolutely fantastic company, and the most helpful staff...as well as, of course their beautiful unique long lasting pieces!

The reason I rave so much, is not only because of my previous purchases over the years. They have recently gone above and beyond expectations, they really didn't need to, but they did! I won't bore you with what happened, however I just can't thank them enough for helping and responding so fast.

I would 100% recommend using Hurley Burley for any special occasions, you will not be disappointed 😊.

6 de setembro de 2023
Opinião espontânea
logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thanks so much for your kind review, we're glad to hear you've enjoyed your orders from us in the past!

All the best,
Jack

Hurleyburley

Classificada 1 em 5 estrelas

AVOID this company they are thiefs!

I’ve ordered many items from this company most notably 3 rosaries. Last year I informed them that the charm had come away so they advised I should send it back to be repaired, I work away from the uk so assumed they would send me the repaired item to my address. I got an email nearly a year after I sent it to say I had only sent the charm?! Firstly I never sent it without the chain & why would I be contacted nearly a year later about it. When i spoke to the Customer service ‘supervisor’ Jack he claims they all inspected the package when they received it last year, yet he said in the same breath he wasn’t working for the company at the time I was advised to send it back - also he went onto say that the agent should not have told me to send it back as it was out of warranty?! In his words the only thing his agent did wrong was to tell me to send it back which they shouldn’t have - the same agent who said the charm didn’t belong to a Hurley burley chain but yet if they are as knowledgable as they claim would look on their system and see that it was the exact charm from the order I had received from them. They also claim they contacted me last September but I have no email from them yet I have all correspondence gong back years regarding the numerous orders I’ve made with them. I then said at the bare minimum for the inconvenience is that they send me a chain and I get it repaired myself as we all know that the chains cost price is about £2. He said no - surprise. Also the agent in Ireland who claims to have opened my package despite me sending it to a London address is another lie from them. Basically avoid this scam company and their cheap jewellery that breaks easily. Awful thieving liars. Clearly someone stole my chain and they are trying to cover it up. Avoid at all costs.

23 de agosto de 2023
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logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thank you for your review, I am sorry for the inconvenience this has caused you.

When you were advised to send your package back it was received by a colleague of mine working at the business before myself, they checked the contents and sent you a message on the 1st of September 2022 about the fact that the chain was not included and the charm was incorrect. When they informed you of this they made a note against your order to indicate this should the issue come up in future.

When another colleague followed up with you several weeks ago and you requested we send back the package, I also double checked the contents and found there was only a charm, no chain. What I meant when I said we had all inspected it was over a period of months three people, including myself, inspected the package at different stages and each time the contents were the same.

We don't have any agents in Ireland as we are a small business in London so I am not sure what this comment refers to I'm afraid.

I appreciate you are frustrated by this situation, but we have tried our best to help clarify what the issue is and have attempted to contact you in the past about this in keeping with our guidelines. If we had received the chain we would happily have repaired it for you rather than inconvenience you like this.

I understand you are frustrated by this, I just want to reassure you that there has been no chance of theft on this occasion. We keep a clear list of all returned items and catalogue them, and none of our staff would do something like steal from a customer for any reason whatsoever.

We have been completely honest throughout this process, I am very sorry the situation could not be resolved to your satisfaction but we have done our best to be informative in the circumstances to try and clear this up for you.

Kind regards,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

High quality jewellery

Lovely high quality jewellery which is always as described. It also comes beautifully packaged which is a bonus and most of the items I’ve brought as gifts. I’ve bought several items from them and never been disappointed!

3 de janeiro de 2023
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logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thanks so much for your kind review, we're glad to hear you've enjoyed your orders from us in the past!

All the best,
Jack

Hurleyburley

Classificada 3 em 5 estrelas

Poor customer service

Ordered a pair of earrings which arrived broken. Have been told that I can only have them fixed and have not been offered a replacement pair. I will be returning them and requesting a refund as don't believe that these will be replaced. Very poor customer service. Such a shame as they were a nice pair of earrings

16 de agosto de 2023
Opinião espontânea
logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thank you for your order with Hurleyburley, I'm sorry you were not satisfied with your experience on this occasion. Given the cost of the earrings you had purchased our policy is to receive them back first before repairing or issuing a replacement. We did offer to instead send a new pair as a replacement once we had received your old ones as a compromise. If you would like to contact us further against your order number to discuss this we would be happy to try and help!

Kind regards,
Hurleyburley

Classificada 5 em 5 estrelas

Excellent service

I ordered a personalised bracelet in large. I have another one the same. However the second one came up smaller and as I wanted to wear them together it meant they didnt sit comfortably on my wrist.
I contacted Hurley Burley who emailed a pre paid label. I sent the bracelet to them and it was rectified and returned to me within 3 or 4 days. Excellent, efficient and friendly service as always. Cant praise the team enough. Well done guys!

24 de julho de 2023
Opinião espontânea
logótipo da Hurley Burley

Resposta da Hurley Burley

Hi,

Thank you for your kind review, I'm glad we were able to help you on this occasion to resolve your issue!

All the best,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

Great Value, Great Experience

I've bought multiple gifts for relatives from Hurleyburley, they offer collection or delivery and have always been really prompt and helpful with both, and answer any questions in a quick and courteous manner! The jewellers do great work and the customer service team do a fantastic job as well.

19 de julho de 2023
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logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thank you very much for your kind review, we're happy to hear you've received such good service in the past, and we hope you keep us in mind in future for all your gifting needs!

All the best,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

70th Birthday present

I ordered a bracelet for my friends 70th
Birthday. I am sometimes dubious about ordering things on line, especially as it was engraved. It arrived after only a few days….. it was absolutely beautiful 😍 exactly like the picture, and the engraving was spot on, I know she will love it!

After I ordered the bracelet, I had a query regarding the payment. I emailed them and had an immediate reply, and problem fixed!…. Thank you Jack

I will certainly be using this company again. Highly recommend for professional, efficient, and friendly service! ☺️

27 de julho de 2023
Opinião espontânea
logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thanks very much for your kind review, I'm glad you were satisfied with your order and am happy to hear we were able to help with your queries!

All the best,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

Great Service

I bought a leather notebook and had it embossed for my brother's birthday. This was all a bit last minute on my part but fortunately Hurleyburley delivered on their promised turn around time. My brother was delighted with the present.

19 de julho de 2023
Opinião espontânea
logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thank you very much for your kind review, we're happy to hear you were satisfied with your order, and we hope you keep us in mind in future for all your gifting needs!

All the best,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

Beautiful, well priced and super speedy

Beautiful and reasonably priced necklace. I had a couple of questions and customer services came back to me in 30 mins and were super helpful. I bought it for myself, but it came beautifully packaged and arrived the next day. Fantastic service all round, will definitely use again.

26 de julho de 2023
Opinião espontânea
logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thanks so much for your kind review, I'm happy to hear we were able to help with your order and hope you get a lot of enjoyment out of it!

All the best,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

Excellent customer service and lovely products

I’ve bought from Hurley Burley several times. The quality is always good and it’s well priced, but as well as this, they’re always very helpful and quick. I’ve ordered late on occasion and gone to collect - couldn’t have been more helpful. Great for personalised gifts as well.

14 de julho de 2023
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logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thank you very much for your kind review, we're happy to hear you've received such good service in the past, and we hope you keep us in mind in future for all your gifting needs!

All the best,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

Personalised gifts…

I have been ordering personalised gifts from Hurleyburley for a few years now so have had many items. I am absolutely delighted every time and the same again this time for gorgeous personalised St Christopher I have just received for my son. Thank you Hurleyburley 😊

19 de julho de 2023
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logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

Nice product, reasonable price, Swift delivery

This is my second purchase and both times I’ve been really pleased. Pretty anklet at a reasonable price, nicely packaged and arrived swiftly

7 de julho de 2023
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logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

My Love For Hurley Burley

I have used Hurley Burley for various gifts (including a few to myself!) over the past year. I love their products, speed of service and the prices are great value for money. A top end product well presented at a fair price.

18 de julho de 2023
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logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

5 star review ordered a few items and…

5 star review ordered a few items and always a first class service will be ordering more in the future lovely items ideal gifts

4 de março de 2023
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logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

Lovely jewellery

Lovely jewellery, great gift ideas and always quick delivery.

7 de junho de 2023
Opinião espontânea
logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

Excellent customer service and great…

Excellent customer service and great all round experience.

17 de junho de 2023
Opinião espontânea
logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Classificada 5 em 5 estrelas

Great jewellery find

First found the company on Not on the high street but decided to check out their own website. My daughter wanted a gold necklace and had a paper chain bracelet from another brand, they had a necklace that matched perfectly. Also ordered us both some cute huggie earrings, we wear them everyday and they have not tarnished like other more expensive brands. Top quality, would recommend.

17 de dezembro de 2022
Opinião espontânea
logótipo da Hurley Burley

Resposta da Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

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