Hystride Opiniões 75

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered a pair of the sunglasses for a half marathon I recently completed, I ordered them as they had advertised a guarantee for delivery for my particular event and they were delivered within 48 hour... Ver mais

Classificada 5 em 5 estrelas

Hystride has one of the best customer service experiences I’ve ever had. My country wasn’t even on their shipping list, yet they went out of their way to add it just so I could get my little pair of... Ver mais

Classificada 5 em 5 estrelas

Ordered 2 glasses with second pair @ 50% off - great deal. Unfortunately I ordered the wrong colour and I wanted the pastel pink ones which currently weren’t in stock. I contacted the customer servi... Ver mais

Classificada 1 em 5 estrelas

Placed an order on 21st April, never received this, and deliver tracking was not updated for days. I contacted customer services who assured me I would get a replacement sent out asap so I wasn’t wi... Ver mais


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

75 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 11% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

I live in San Diego California

I live in San Diego California. Because the brand is based in the UK, I was nervous that my order wouldn’t make it to me on time for my upcoming race. But the order came much faster than expected. When I got the package I was blown away by what they came in. I don’t anticipate getting a hard cover, a soft sleeve and a cleaner for the lenses. Overall I’ve very happy with my purchase.

29 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Speed pro 10/10

Ordered some speed pro’s and absolutely love! My 3rd pair of glasses and won’t be my last
Love the design and the quality for such an affordable price

25 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very good treatment

I had a little problem with an order cancellation and they were very concerned about solving it and giving me the best of the solutions they could. Amazing treatment trying to do the things right!! :)

21 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Hystride 10/10 customer response/service.

I had received my order and it had come with a very minor scratch to one corner of my lense. I immediately reached out to hystride, on the weekend I must add and without a doubt they solved the solution for me within minutes and had a new one already on route I have never received such quick 5star service like this before and want to congratulate hystride on such an exceptional experience. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

20 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Quality product, value for money! Amazing.

I ordered the Speed Pros because of how good they look on their social media accounts, received the glasses quickly with no issues. Couldn’t believe how good the quality of the glasses are for the price! Would definitely recommend to anyone wanting a sturdy pair of good looking sport glasses.

16 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

‘everything went smoothly🥰fr ordering…The best in theWest😎✅🥳

‘everything went smoothly🥰fr ordering right thru delivery.They are also contactable as i thought my tracking info was wrong (my bad🙁)they replied promptly🙌’best part …the sunnies arrived🥰&i so love them😎😍they are soooo light & really stays in place,i wore them at the melboune marathon🏃‍♀️🐨couldn’t be happier🥳😀

8 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

100% recommend

Light weight sunnies perfect for running! Took them on a 10km run and they did not move once , no adjusting! Very stylish!
Quick dispatch and shipping to Australia
I have recommended to all my running friends and would purchase again!

12 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fab t shirt, thanks!

Really pleased with my new box t shirt - i bought from the men’s collection for an oversized fit and it’s perfect. Really soft, breathable material, good for the gym. Very fast delivery too, will buy again!

6 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Best value for money

I’ve been using Hystride sports socks for a few weeks now, and I’m really impressed! The socks are incredibly comfortable, even during long workouts. They keep my feet cool and dry, and I haven’t had any issues with blisters, which is a big plus. The quality feels great, and they hold up well after washing.

Whether I’m running or at the gym where I need that grip training for Hyrox or Turf games, these socks provide excellent support without being too tight. Definitely recommend for anyone looking for reliable and comfortable sports socks.

15 de outubro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

No customer service

First of all, nice glasses for the price that's the only reason I'm giving 2 stars!

I ordered a number of the sun glasses range to try as they have free returns policy. I returned some of the items but have received no refund, no confirmation, no reply on email, live chat or on instagram! Extremely poor/no customer service

Ordered - 6th August
Started return - 15th August

15 de agosto de 2024
Opinião espontânea
logótipo da Hystride

Resposta da Hystride

Hi Dane,

Thank you for bringing this to our attention, and we sincerely apologise for any inconvenience you experienced. Upon reviewing your case, we noted that you made two separate returns, both of which were accepted and refunded. The first return was processed promptly, and while the second was also refunded, we regret that it took longer than usual. We appreciate your patience and are taking steps to ensure smoother and faster processing in the future. If you have any further questions or concerns, please feel free to reach out to our customer support team.

Thank you for giving us the opportunity to improve

Classificada 3 em 5 estrelas

Limited communication and ended up not getting the product

Ordered a pair of sunnies, APEX PERFORMANCE Sunglasses in COSMIC PINK. Their website said 3-5 days for delivery. The tracking number in the confirmation email didn't work. On the 5th of June, I reached out to enquire about the parcel. I was then informed that it was Fedex that had a problem. They told me to wait a bit more. Nothing. I eventually asked them to refund me.

Update: I was refunded.

29 de maio de 2024
Opinião espontânea

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