Industrialmaestro Opiniões 203

TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Can't get anyone to confirm return address details. Table leg Base far too small - it might sort the weight but it certainly wouldn't be stable, would expect far bigger circumference of base unit f... Ver mais

Classificada 3 em 5 estrelas

The product is great but it is impossible to talk to anyone to ask for vat receipts and also to chat about the product after delivery. We have left countless voice messages and have emailed so many ti... Ver mais

Classificada 5 em 5 estrelas

Product was as described, posted quickly and most importantly... it was packaged really securely and arrived in good condition.

Classificada 5 em 5 estrelas

Taken me a while to put up this rail, as decorating the room using contemporary colours but now it’s up and looking brilliant. Perfect for what I wanted. Sturdy attached to both a solid and partition... Ver mais


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

203 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 22% das suas opiniões negativas

Geralmente responde dentro de uma semana

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Classificada 5 em 5 estrelas

What a design and love the…

What a design and love the craftsmanship. We were looking for something different and Industrial Maestro certainly deliver. Product made well and packing excellent. Customer Services second to none exceptionally pleased with all communication. We would recommend.

5 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Do not buy from this company …

Do not buy from this company I have asked to return a shelf for over a month as it wasn’t clearly described online & came back the wrong colour. I am still waiting on a return/refund!

18 de abril de 2025
Opinião espontânea
logótipo da Industrialmaestro

Resposta da Industrialmaestro

We're sorry to hear you’re unhappy with your experience. However, we’d like to clarify the situation for accuracy:

You selected the black wood option when placing your order, and that is exactly what we shipped. After receiving the item, you claimed the colour was incorrect. We promptly provided photographic evidence showing that the correct item was sent.

You then requested a return, which we agreed to. While we were in the process of arranging this for you, you initiated a chargeback through your bank. After reviewing the details, the bank sided with us, confirming that we fulfilled the order as described.

We aim to be transparent and fair in all our dealings and always encourage customers to reach out directly for a swift resolution.

Classificada 5 em 5 estrelas

Industrial Style Bookshelf

I built my bookshelf using raw steel pipes from Industrial Maestro, and some rustic planks sourced locally.
I ordered 8 pipes in total and 4 small legs in the same raw steel. Nearing the end of my project I realised that I had miscalculated the length of 2 of the pipes, and months later I asked industrial Maestro if I could exchange them for the correct size.
Industrial Maestro were very accommodating and sent the correct size with no fuss, which helped me to complete my bookshelf - which is fabulous, and the industrial pipes are really the best value you can find anywhere.

18 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service.

We needed a bespoke hight for the clothing rail. Despite a hiccup with the delivery we have exactly what we wanted.
The customer service, throughout has been helpful and understanding.
Highly recommend this site

18 de abril de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

The product

The product:
Lovely and looks great in the gold. Works really well and just what we were looking for.

The issue:
Missing parts - which were sent and everything now works.

The customer service:
Requires a lot of work. If you don’t mind chasing them to remind them that you are waiting on the missing parts then you won’t have an issues.

Another minor thing:
Check their website and Etsy pages - their prices vary.

Would I use them again?
Probably not.

2 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Colis réexpédié

Je n'ai pas pu réceptionner mon colis. Il a été livré alors que je travaillais et on ne m'a laissé aucune possibilité de le récupérer dans un point relais ou en reprogrammant la livraison. Il a été réexpédié dès le lendemain.
J'ai contacté le service client mais je n'ai eu aucune réponse.
Très déçue. À cela s'ajoutent les droits de douane auxquels je ne m'attendais pas.
Au final : commande non réceptionnée, frais supplémentaires et je n'ai rien à la clé. J'ai juste perdu de l'argent.

21 de março de 2025
Classificada 5 em 5 estrelas

Great Customer Service!!!🤩🤩🤩

I recently purchased the Zest Golden Ceiling Clothes Rack from Industrial Maestro, and after installing it, I realised that my ceiling setup required an extra support tube in the centre. I reached out to their team to order one, and their customer service was exceptional, the gentleman was understanding, and genuinely appreciative of my inquiry. To my surprise, they sent me an additional tube completely free of charge, with next-day delivery!

The rack is very stylish and sturdy, and with the additional support, it fits my space perfectly. I highly recommend this product and the fantastic customer service that comes with it!!!

3 de abril de 2025
Opinião espontânea

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