I used Insinkerator's website to order an upgrade of the waste disposal unit that had been fitted in my house for over 12 years. The new unit was despatched really quickly and the people fitting the... Ver mais
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Really helpful customer service representative. She understood the issue I had with my tap and offered to send out the replacement part free of charge as my tap was still in warranty.
I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Ver mais
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I have used an Insinkerator waste disposer for nearly 15 years. It started leaking at the flexible outlet collar. I was hoping for a miracle and a replacement collar. Sadly there was corrosion of th... Ver mais
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Informações sobre a empresa
Escrito pela empresa
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Informações de contacto
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Reino Unido
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing service
Amazing service, best warranty claim ever. Sometimes items fail and dispatching a new unit within three days was as smooth as its gets.
Unit now back up and running.
14 de setembro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Jonathan,
Thank you for taking the time to share your experience!
While it is always disappointing when a unit experiences an issue, we strive to make the replacement process as fast and hassle-free as possible. Hearing that your new unit was dispatched within three days and that you are already back up and running is exactly the level of service we aim to deliver.
Please don't hesitate to reach out if you ever need assistance in the future!
Best wishes,
John
InSinkErator Customer Service
Exceptional service
A thoroughly professional and experienced engineer led me to a speedy repair.
I am very happy with the InSinkerator product and never want to be without.
1 de setembro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Nonny,
Thank you so much for the fantastic review!
We are delighted to hear that our engineer’s expertise helped get your unit back up and running so quickly. Knowing how much you rely on your InSinkErator makes it all the more rewarding to resolve things smoothly for you.
We truly appreciate your loyalty to the brand and for taking the time to share your experience with us. Please don't hesitate to reach out if you ever need support in the future!
Best wishes,
John
InSinkErator Customer Service
Customer service was fab
Customer service was fab. Phone answered quickly and Adrian had all the info I needed.
14 de setembro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Sarah,
We appreciate your kind review! Our team works hard to keep wait times short and ensure our representatives have the right answers ready for you.
It is fantastic to know that your call went smoothly, and we will be sure to share your compliments to Adrian and the rest of the team.
If you ever need assistance again in the future, please don't hesitate to reach out.
Best wishes,
John
InSinkErator Customer Service
Out of warranty service Excellent
On the face of it, having 2 NeoTanks fail in 5 years is pretty poor, especially as they were 6 months out of warranty. But all credit to the guys for agreeing to send a free replacement. The guy on the phone was very helpful and even understood English humour (I believe he was American or possibly Canadian, as so many Yanks visiting the UK now claim to be)
7 de setembro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Mike,
Thank you for taking the time to share your review! We are delighted to hear that our team was able to support you and provide a complimentary replacement for your NeoTank.
While we certainly share your disappointment regarding the unexpected failure of your previous units, we always aim to help our customers whenever possible. We are especially pleased to hear that our advisor was helpful, efficient, and able to enjoy a bit of British humour during your call!
To maintain optimum performance of your hot water system, we highly encourage the use of genuine InSinkErator F-701R hard water filter and recommend replacing it at least every 6 months — or even more frequently depending on usage and local water conditions. By doing so, it helps protect the lifespan of your hot water system.
If you ever need any further assistance or have any questions in the future, please don't hesitate to reach back out to us.
Best wishes,
John
InSinkErator Customer Service
The phone call was helpful and informative.
The phone call was helpful and informative, hopefully remedying my InSinkErator problem. I’ve deducted a star because I believe the information, regarding my issue, (operating the unit without the air switch) should have been covered before purchase and incorporated within the included installation instructions.
4 de setembro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Dear PRRC,
Thank you for taking the time to leave us a review. We are glad to hear that our customer service team was helpful and informative over the phone and that we were able to assist you in resolving your InSinkErator issue!
We also appreciate your feedback regarding the operating instructions for the air switch deactivation. We completely understand how valuable it is to have all operational details clearly outlined prior to purchase and in the included manual.
Your feedback has been passed directly to our product and documentation teams so we can look at ways to make these operational details clearer for future customers.
If you need any further assistance with your unit moving forward, please don't hesitate to reach out to us again.
Best wishes,
John
InSinkErator Customer Service
Great Service
Called this morning & spoke to a very helpful Advisor Called ADRIAN.
Offered good advise & suggestions.
Fantastic Customer Service
Thank You
3 de setembro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Bhupen,
Thank you so much for taking the time to share your feedback!
We are thrilled to hear that Adrian provided you with fantastic customer service and helpful advice. We will be sure to pass along your kind words to him—he will be delighted to know he made such a positive impression!
Please don't hesitate to reach back out if you ever need further assistance.
Best wishes,
John
InSinkErator Customer Service
Efficient and helpful dealing with…
Efficient and helpful dealing with issue immediately
2 de setembro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Truadi,
Thank you for sharing your experience with us! We are glad to hear that our team provided prompt and efficient service to resolve your concerns. Feel free to reach you to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Very helpful and understanding phone…
Very helpful and understanding phone call. Sorted my issue without a glitch thank you
1 de setembro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Bob,
Thank you for your wonderful feedback! We are thrilled to hear that your call with us went smoothly and our team able to resolve your issues quickly.
Please don't hesitate to reach back out if you ever need anything else in the future!
Best wishes,
John
InSinkErator Customer Service
Very helpful
The person we spoke to, Ram, was helpful, knowledgeable and patient.
1 de setembro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Michael,
Thank you for your feedback! We are glad to hear that you are pleased with Ram's assistance. We are here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent customer service
The customer service was great, Gelly talked me through exactly what I needed and sent through a discount code for the part I had to replace and a video on how to go about the installation. She was really helpful.
24 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Linda,
Thank you for taking the time to leave a review! We are delighted to hear that Gelly took great care of you and provided you a video for the installation. We are glad we could also help you with your purchase.
We'll be sure to share your comments with her and the rest of the team. Feel free to reach out should you have any further questions regarding installation.
Best wishes,
John
Sr. Consumer Specialist
Very helpful and clear customer…
Very helpful and clear customer service with a useful follow up email with contact numbers .Thank you.
5 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Jennie,
Thank you for the wonderful feedback! We're thrilled that you had a great experience with our team and found the follow-up details useful. Please don't hesitate to contact us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Failed twice in just over 2 years
3 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Dear David,
Thank you for taking the time to leave us your feedback. We are truly sorry for the initial frustration you experienced. We appreciate you speaking with us on the phone so we could work through a resolution together. I hope our call helped turn things around for you.
To keep your hot water system running smoothly and protect its lifespan, please ensure you're using genuine InSinkErator F-701R hard water filters and replace them at least every 6 months depending on your usage.
Feel free to reach out if you ever need further support!
Best wishes,
John
InSinkErator Customer Service
Our problem was speedily addressed but…
Our problem was speedily addressed but wonder if the part requested should have been sent at the same time of the order for the new tap.
Very polite and helpful customer service. Thank you
27 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Marian,
Thank you for sharing your review and for your kind words regarding our customer service team. We are glad we were able to resolve the issue for you quickly!
Regarding your question, certain specialised fittings or setup components are sold or dispatched separately.
Thank you again for choosing us, and please don't hesitate to reach out if you need anything else!
Best wishes,
John
InSinkErator Customer Service
Knowledgeable lady I spoke to
24 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Neal,
Thank you for your feedback! We're glad to hear that you are pleased with your experience with our customer service team. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Great Customer Service
Great Customer service who listen and recommended and sold the product.
Billy was his name and I would hire him immediately as he had learn the products. Great asset.
18 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Alan,
Thank you for your fantastic feedback! We are thrilled to hear about your experience. Billy is indeed a wonderful part of our team, and his dedication to learning our products and listening to our customers' needs is something we truly pride ourselves on. We'll be sure to pass along your comments to him and the rest of the team. He’ll be delighted to hear it!
Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
5 star service
My 3in1 tap broke after 6/7 years so had cause to contact the company to explore options. I used their instant video advice service where I spoke with a very helpful and polite person called Martin. Live video allowed me to display my current tap and explain where it had broken. We quickly agreed a sensible and cost efficient way forward. I don’t normally complete reviews but have chosen to do so on this occasion for two reasons. First, the live and instant video consultation is a game changer that identified the most appropriate solution quicker than all options would have done so. Second, Martin was great. Very professional, knowledgeable and extremely helpful. Five star service in all aspects. Thanks Martin.
21 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Allan,
Thank you for taking the time to share your feedback! We're delighted to hear that Martin was able to provide such professional, knowledgeable, and helpful support. It's great to hear that you found the new feature of our website to be a "game changer" in identifying the right solution quickly and efficiently. We'll be sure to share your kind feedback with Martin and the rest of the team.
Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
The girl I spoke to at Insinkerator was…
The girl I spoke to at Insinkerator was so helpful and knew exactly the bit I was trying to replace. The piece arrived within 2 days and as it was a small but vital piece she didn’t even charge me. Excellent service.
17 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Carol,
Thank you for your wonderful review! We're pleased to hear that our team was able to quickly identify the part you needed and get it to you within just two days. We always aim to make things as easy as possible for our customers, and we're delighted you experienced our commitment to excellent service. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Great products & service
Great products, equally good customer service & technical assistance. We have had an InSinkErator side tap for years and inevitably things fail after a while but the team are always available to assist and if parts cannot be repaired, provide assistance with replacement parts.
18 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Andy,
Thank you for your kind words! We're delighted to hear that you've been happy with both our products and customer service over the years. We truly appreciate your continued trust in InSinkErator and we are always happy to assist.
Best wishes,
John
InSinkErator Customer Service
Had an issue with my 3 in 1 tap
Had an issue with my 3 in 1 tap, on the boiling water side.
Had a video call with Amanda who had good knowledge and has arranged for engineer to attend.
Excellent customer service so far.
18 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Petes,
Thank you for taking the time to share your feedback! We're delighted to hear that Amanda was able to assist you and provide expert guidance during your call.
We'll make sure to share your kind words with Amanda and the rest of the team. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
the lady was very polite and explanied…
the lady was very polite and explanied everything in simple but clear way
17 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi,
Thank you so much for taking the time to share your feedback! We're thrilled to hear that our team member was able assist you efficiently. Please don't hesitate to reach out if you need any further assistance.
Best wishes,
John
InSinkErator Customer Service
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