I used Insinkerator's website to order an upgrade of the waste disposal unit that had been fitted in my house for over 12 years. The new unit was despatched really quickly and the people fitting the... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Really helpful customer service representative. She understood the issue I had with my tap and offered to send out the replacement part free of charge as my tap was still in warranty.
I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Ver mais
A empresa respondeu
I have used an Insinkerator waste disposer for nearly 15 years. It started leaking at the flexible outlet collar. I was hoping for a miracle and a replacement collar. Sadly there was corrosion of th... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Informações de contacto
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Reino Unido
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da InSinkErator UK
Hi Peter,
Thank you for your feedback! We're glad to hear you are pleased with your after-sales experience with us. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Thanks to customer support
Thanks to customer support on clear advice on issue with my 10 year old 3N1 hot water tank and the generous offer of a voucher to help towards purchase of new tank.
10 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi,
Thank you for taking the time to share your experience with us! A 10-year run with your original 3N1 tank is fantastic, and we're so glad our customer support team could provide clear, helpful advice when it was time to assess the issue.
We always want to look after our long-standing customers, so we were more than happy to help with your replacement tank. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Superb customer service from Martin Green of Insinkerator
Have had my insinkerator a for 15 years or more before it packed and replaced it and this morning thought my second one of 10 yrs was at and end. Martin Green from Insinkerator was just outstanding. Helpful, guided me through trying to get mine to work. It didn’t. Guided me though the buying options on the telephone. Just good old fashioned superb customer service. We had reached the point of purchase and for some reason just before I pressed the Apple Pay button I tried for a 10th time to get the product to work and it did. But now know exactly what I need when it packs up and was just hugely impressed with Martin’s service.
10 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Nicola,
Thank you so much for taking the time to share such fantastic feedback! 15 years for your first unit, and 10 years and counting for your second is a true testament to their durability. We're delighted your current one decided to give you one more victory lap just in the nick of time!
Thank you for the wonderful shoutout for Martin. He’ll be delighted to hear your kind words. Whenever you end up needing that replacement down the road, we’ll be right here to help.
Thanks for being a loyal InSinkErator customer for over 25 years!
Best wishes,
John
InSinkErator Customer Service
I am very happy with InSinkErator and I…
I am very happy with InSinkErator and I think this company has one of the best products and best policies in the world.10/10
30 de julho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Hus,
Thank you so much for the incredible 10/10 review! We are thrilled to hear how much you love your InSinkErator and that our products and policies have impressed you. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
I was supported by Mark from Aquatherm…
I was supported by Mark from Aquatherm who came to fix my insinkerator. Mark was great, communicated well on the day and was able to resolve my issue without too much trouble. Was able to quickly get an appointment, I believe next day, and great to have my machine back up and running.
6 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Customer,
Thank you for taking the time to share your review! We're thrilled to hear that Mark was able to get out to you so quickly and get your InSinkErator back up and running. It's wonderful to know your overall experience was great. We'll make sure to share your comments with Mark and the rest of the team.
Best wishes,
John
InSinkErator Customer Service
Such helpful friendly people
Such helpful friendly people, they knew what my problem was. Everything was resolved to my satisfaction.
7 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi John,
Thank you for your kind words! We're delighted to hear that our team was able to quickly understand the issue and assist in resolving it to your satisfaction. We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Very helpful
The last person - out of three - that I spoke to was very helpful and knowledgable. Adrian gave me all the reassurance I needed to go ahead and order online. Thank you
6 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Helena,
Thank you for your feedback! We're delighted to hear that Adrian was able to provide the support you needed to confidently place your order online. We'll be sure to pass along your kind words to him and the rest of the team. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Resposta da InSinkErator UK
Hi Poonam,
Thank you for your feedback! We're glad to hear you're pleased with you after-sales experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
shambles
shambles. bought device and installation. got product. no installation. keep on being told someone will contact us. no one does. customer service implying whether what i am saying is true! unbelievable.
3 de agosto de 2026
Opinião espontânea
Resposta da InSinkErator UK
Dear Matthew,
Thank you for your feedback. We're sorry to hear about your experience and we will carefully review this internally. We appreciate your time on the phone, and we're glad to hear your new food waste disposal has already been installed.
For any questions or concerns with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Best Wishes,
John
InSinkErator Customer Service
Resposta da InSinkErator UK
Hi Gail,
Thank you for your feedback! We're glad to hear that you are happy with the new addition to your kitchen. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Professional and quick service
Luke was very responsive to my messages about the repair that was needed and made his best endeavours to attend our home as soon as possible. He was very knowledgable and able to repair my InSinkErator very swiftly, for which I was very grateful having become very dependent on it.
21 de julho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Servet,
Thank you for your fantastic feedback! We're so pleased to hear that you had such a positive after-sales experience with Luke. It's great to know he got your InSinkErator back up and running swiftly, especially when it's become such an important part of your kitchen. We'll be sure to share your comments with Luke and the rest of the team.
Thank you for taking the time to share your feedback.
Best wishes,
John
InSinkErator Customer Service
Prompt & professional service
Customer service representative whose name was Billy, answered the phone promptly and dealt with my issues straight away very professionally & politely. My replacement has been ordered.
30 de julho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Manminder,
Thank you for your wonderful feedback! We're delighted to hear that Billy has been exceptional in assisting you to a suitable resolution. We'll be sure to share your comments with Billy and the rest of the team.
We hope your replacement unit arrives soon. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent job done!
24 de julho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Ian,
Thanks for your feedback! We're glad to hear you're pleased with the assistance. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Great service from ordering to…
Great service from ordering to installing, no more smelly bins from food waste, looks good too. wish i wouldhave got one years ago
28 de julho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi,
Thank you for your fantastic feedback! We're so pleased to hear that everything went smoothly from ordering to installation. It's great to know you're already enjoying a fresher, more convenient way to manage food waste. Many of our customers tell us they wish they had done it sooner, too!
Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Phone answered quickly
Phone answered quickly , pleasant patient response from Adrian ? , who led me through to resolving a query on my hot tap resulting in a working hot tap and a happy satisfied customer!
29 de julho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi,
Thank you for your wonderful feedback! We're delighted to hear that Adrian was able to assist you promptly and patiently, and that your tap is now working again. We'll be sure to share your kind words to Adrian and the rest of the team. We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Resposta da InSinkErator UK
Hi Lynn,
Thank you for your feedback! We're glad to hear you're pleased with your experience with us. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent support
Excellent support, quick to resolve the issue of a missing part in the box.
27 de julho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Stephen,
Thank you for your feedback! We're sorry to hear about the missing part. It's great to know that our team was able to make things right for you by promptly sending the part. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Super Efficient
My problem was dealt with quickly, and professionally and process explained well.
23 de julho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Dan,
Thank you for sharing your feedback! We're glad to hear that your experience with our customer service team was "Super Efficient". We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Very fast and helpful
Very quick responses to my questions, which were a great help in my making decisions.
23 de julho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Steven,
Thank you for sharing your experience! It's wonderful to hear our team was able to provide you with quick assistance. If you have any further questions or concerns, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_U
Best wishes,
John
InSinkErator Customer Service
Very helpful and knowledgeable…
Very helpful and knowledgeable operative on the phone with good advice given.
21 de julho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Anne,
Thank you for your feedback! We're glad to hear we've been helpful with your InSinkErator enquiries. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.