I used Insinkerator's website to order an upgrade of the waste disposal unit that had been fitted in my house for over 12 years. The new unit was despatched really quickly and the people fitting the... Ver mais
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Really helpful customer service representative. She understood the issue I had with my tap and offered to send out the replacement part free of charge as my tap was still in warranty.
I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Ver mais
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I have used an Insinkerator waste disposer for nearly 15 years. It started leaking at the flexible outlet collar. I was hoping for a miracle and a replacement collar. Sadly there was corrosion of th... Ver mais
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Informações sobre a empresa
Escrito pela empresa
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Informações de contacto
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Reino Unido
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
the service company that insinkerator…
the service company that insinkerator sent my problem to emailed me to give them the part number on the tap but because I am a wheelchair user and have no legs below the knee I am unable to supply this information15
16 de junho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Anthony,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration this caused.
While our service engineers typically request serial numbers to confirm model and warranty details before a visit, we completely recognise that this standard process did not account for your circumstances. We are truly sorry for your experience during that initial interaction; it is certainly not the standard of care we aim to provide.
I appreciate you taking the time to speak with me on the phone today so we could get this sorted out for you. I hope we were able to turn things around, and we look forward to getting your tap fully resolved.
Best wishes,
John
InSinkErator Customer Service
Top Customer Service
Instant answers from a fantastic representative for an issue I had that I hadn’t been able to resolve.
15 de junho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Nick,
Thank you so much for taking the time to share your experience with us!
We are thrilled to hear that our representative could swoop in, provide instant answers, and finally help resolve issue for you. There’s truly nothing better than turning a frustrating roadblock into a quick, seamless win.
If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Instant Hot Water Tanks
The reliability of these Instant Hot Water Tanks needs a serious upgrade. I am already on my third unit. While the features are great when it works, having to replace it this often is unacceptable. This is my last try—if this tank fails in under three years, I will be moving to a competing manufacturer.
9 de junho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Simon,
Thank you for sharing your experience. We're sorry to hear that you've had to replace your hot water tank multiple times and understand how frustrating that can be.
We appreciate your positive comments when the unit is operating as expected. Reliability is something we take seriously, and feedback such as yours helps us continue to improve our products and support.
The lifespan of the tank can be affected by usage patterns, service conditions, and water quality. To protect the tank, we highly encourage using a genuine InSinkErator filter and replace them at least every 6 months or sooner depending on use to maintain optimal performance of your hot water system.
We value your trust and the opportunity to support you. If you have any further questions or concerns, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Thank you again for your feedback.
Best wishes,
John
InSinkErator Customer Service
Great service
29 de maio de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi JK,
Thanks for your feedback! We're glad to hear that you're pleased with your experience with us. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Online Purchase
I recently called to enquire about an item to purchase online. The gentleman I spoke to was incredibly helpful, knowledgable and had a great sense of humour, which made the whole experience enjoyable. He explained everything clearly and made the purchasing process so easy for me. Excellent customer service from start to finish. I would highly recommend this company and would not hesitate to use them again, Thankyou!
1 de junho de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Carol,
Thank you for the fantastic feedback. This is exactly what we love to hear! We strive on making our online purchasing process clear and easy, and we're so glad our team member's helpfulness and humor made your day.
Your recommendation means a lot to us, and we look forward to helping you again next time. Enjoy your purchase!
Best wishes,
John
InSinkErator Customer Service
Customer adviser Billy was very…
Customer adviser Billy was very helpful, patient and professional.
He sent me a video clip which helped me to understand my problem.
He is a credit to your company
26 de maio de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Patience,
Thank you for your kind words! We're delighted to hear that Billy has been a great help in determining the issue with your unit. We'll be sure to share your comments with him and the rest of the team. If you need further assistance, please feel free to reach out to us.
Best wishes,
John
InSinkErator Customer Service
Great company and clear communication.
20 de maio de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Mrs. Antonella,
Thank you for your feedback! It's great to know you are pleased with your InSinkErator experience! If you need further assistance, please feel free to reach out to us.
Best wishes,
John
InSinkErator Customer Service
Speedy and efficient service
The friendly and competent advisor dealt with my problem efficiently and quickly. I was very pleased with the service.
22 de maio de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Alison,
Thank you for your fantastic feedback! We are glad to hear that your experience was very satisfactory. There's nothing we love more than resolving a problem quickly so you can get back to your day.
Best wishes,
John
InSinkErator Customer Service
Billy the Customer Care Extraordinaire Rep
Billy the Customer Care Representative. Billy’s courteous and expediency in identifying the part on my insinkerator for replacement was spot-on. Thank you Billy
19 de maio de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Rhonda,
Thank you for sharing your experience with us! We're delighted to hear that you are well pleased with the support from Billy. We'll make sure to share your comments with him and the rest of the team. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Easy to communicate
Easy to communicate, Luke the engineer solved the problem quickly. He was fridendly, made a 2nd visit to fit a new part which was needed.
12 de maio de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Mrs. Sujatha,
Thank you for sharing your feedback! We are thrilled to hear that you had such a smooth experience with us.
It’s great to know that Luke was able to get your issue sorted quickly and professionally and that the process, including the follow-up visit for the new part was seamless for you.
Best wishes,
John
InSinkErator Customer Service
Boiling water tap repair
The boiler unit of our Insinkerator boiling water tap had failed and I phoned for advice. The representative was extremely helpful. She explained that the unit wouldn't be repairable (I wasn't surprised - it had given almost 7 years of continual use with no problems) and she said I'd be eligible for a 20% discount on its replacement. She also sent a video showing how to change the boiler unit. Very satisfied!
15 de maio de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Andrew,
Thank you so much for sharing! We are glad to hear that your hot water tank gave you nearly 7 years of reliable service.
It’s wonderful to know our representative could turn a breakdown into a positive experience for you. We’re glad the loyalty discount and the installation video helped make the replacement process straightforward.
We appreciate you taking the time to share your experience. If you run into any questions while installing the new unit, please don't hesitate to reach back out. We’re always happy to help!
Best wishes,
John
InSinkErator Customer Service
Very helpful staff
15 de maio de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Roger,
Thank you for your feedback! We're pleased to hear that you are satisfied with your experience with us. Feel free to reach out if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Great service
Great service. Water tank replacement despite being just outside warranty period. Many thanks
14 de maio de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Yvonne,
Thank you for sharing your experience! We are glad we could assist with your hot water tank replacement and ensure everything is back in working order.
Enjoy your new hot water tank!
Best wishes,
John
InSinkErator Customer Service
Instant replacement!
We absolutely love our waste disposal, so were saddened when it stopped working after nearly 4 years. We were very pleasantly surprised to find out it had an 8 year warranty, and even more surprised to get an immediate brand new replacement when it could not be fixed! :-)
29 de abril de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Lee,
Thank you so much for sharing! While we were sorry to hear your original unit stopped working, we are glad we could make things right for you with the brand-new replacement.
We take great pride in our warranties, and stories like yours are exactly why we offer them. We believe that when you invest in an InSinkErator, you’re investing in long-term peace of mind. It’s wonderful to hear that you are pleased with our warranty process.
If you need further assistance, please feel free to reach out to us.
Best wishes,
John
InSinkErator Customer Service
Great service and good quality
Staff were extremely helpful and efficient. New Hot Tap system was ordered and delivered within the 2 days, as promised. All packing was eco friendly - re-constituted cardboard, brilliant!! Just as packaging used to be before plastic took over. Thanks
6 de maio de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Shirley,
Thank you so much for the 5-star review! We are thrilled to hear that your new InSinkErator Hot Water Tap arrived exactly as promised and that our team provided the efficient service we strive for.
It’s especially great to hear your feedback regarding our eco-friendly packaging. We’re committed to moving away from unnecessary plastics, and we’re glad the re-constituted cardboard hit the mark for you! We agree that sometimes the 'old way' of doing things is the best way forward for the planet.
Enjoy your new hot water system and thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Incredibe customer service!
Incredibe customer service from Insinkerator. Very friendly, clear and consice help from the team. Super happy.
11 de maio de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Jake,
Thanks for taking the time to share your experience! We're glad to hear you're very pleased with the support from our customer service team. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
A very good experience with the advisor…
A very good experience with the advisor who was very helpful, friendly and efficient. Water from the kitchen sink wasn’t being taken away and quite expected to have to pay for a call-out but she explained quickly and clearly practical suggestions of what to try ourselves first, which cured the problem immediately.
Very pleased.
8 de abril de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Rusticjohn,
Thank you for sharing your feedback! We're delighted to hear that you had such a positive experience with our customer service team. It's great to know the troubleshooting quickly resolved the issue and saved you from a plumber's visit.
If you need further assistance, please feel free to reach out to us.
Best wishes,
John
InSinkErator Customer Service
Good customer Service
Customer Services were friendly and understanding of my situation. They put into motion a like for like replacement. Item not yet received, so no further comment applicable at this stage.
28 de abril de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi James,
Thanks for taking the time to share your feedback! We're glad to hear our team was able to assist you efficiently. We appreciate your patience while you wait for the item to arrive. If you need further assistance, please don't hesitate to get in touch.
Best wishes,
John
InSinkErator Customer Service
Resposta da InSinkErator UK
Hi Elisabetta,
Thanks for your feedback! We're glad to hear you're satisfied with your experience. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Amazing service - thank you
Superb! Called up about a broken pipe on my hot water tap, super helpful and they even sent the part for free, totally unexpected!
Thank you
21 de abril de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Paul,
Thanks for your feedback! We're glad to hear we could help you with the part you needed. It's our top priority to provide efficient and reliable service, and it's great to know we exceeded your expectations. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
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