I used Insinkerator's website to order an upgrade of the waste disposal unit that had been fitted in my house for over 12 years. The new unit was despatched really quickly and the people fitting the... Ver mais
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Really helpful customer service representative. She understood the issue I had with my tap and offered to send out the replacement part free of charge as my tap was still in warranty.
I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Ver mais
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I have used an Insinkerator waste disposer for nearly 15 years. It started leaking at the flexible outlet collar. I was hoping for a miracle and a replacement collar. Sadly there was corrosion of th... Ver mais
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Informações sobre a empresa
Escrito pela empresa
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Informações de contacto
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Reino Unido
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service and quick resolution
23 de abril de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Mane-singh,
Thanks for you feedback! We're glad to hear you're pleased with your after-sales experience. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Excellent customer service
The customer service agents are really good and very helpful. I had to call 3 times for my problem, and had the same one twice! Very professional. Thank you!
22 de abril de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Lee,
Thank you for taking the time to share your feedback! We're delighted to hear that our team has been consistent in providing you with exceptional service. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent dealing with a fault
I had my first Insinkerator in 2020 - it totally exploded when I tried to change the filter in 2023 (just as warranty expired) so I replaced the entire unit at high cost. Today, I went to change the unit and the casing cracked I have only used genuine filters (which are expensive). As mentioned earlier, the filters aren’t cheap, I replace as advised every six months or sooner if needed, we live in a hard water area so this might be something to do with it. The helpline was helpful, but tap still not working.
***Since writing this review Insinkerator have been in touch- the faulty part has been replaced for free, although I haven't managed to fix it yet-(I will get someone to do it for me), I am impressed with how insinkerator have dealt with my complaint and my hottap will be up and running very soon. Looking forward to my instant hot water! Really missing it. Thank you insinkerator-such an improvement since my last experience.
17 de abril de 2026
Opinião espontânea
Resposta da InSinkErator UK
Dear Sarah,
Thank you for your feedback. We're sorry to hear about the issue with your hot water tap, and we appreciate your time on the phone to discuss about the resolution.
Thank you for the additional star! We're glad to hear we could improve your experience. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best Wishes,
John
InSinkErator Customer Service
Customer Service agent was extremely…
Customer Service agent was extremely helpful, understood my problem regarding my subscription ans was able to offer me a great discount to buy the items I neeed
15 de abril de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Chris,
Thanks for sharing your experience! We're glad to hear that our customer service team was able to assist you efficiently and offer a suitable solution.
Thank you for your purchase!
Best wishes,
John
InSinkErator Customer Service
Prompt polite service
The person on the phone was very helpful and gave me clear information and advice.
The faulty product is being replaced under warranty with no issues
15 de abril de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Michaela,
Thank you for taking the time to share your feedback! We're delighted to hear you're satisfied with your after-sales experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Not impressed
Not impressed. I attempted to purchase filters for my hot water tank. The website refused to accept any credit or debit cards for payment on no less than three separate attempts. I have placed a call for someone to ring me to complete the purchase, but two hours later, still no returned call.
10 de abril de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Paul,
Thank you for your feedback. We're sorry to hear about the issue you encountered with the payment processing after multiple attempts, and for the delay in getting back to you. This is not the level of service we aim to provide. Please be assured that we have shared your comments with our website development team for review.
We appreciate your time on the phone this evening to discuss how we can assist with your order. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Professional service
Professional service. The engineer was polite and very helpful. Everything was perfect.
10 de abril de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Charles,
Thanks for sharing your feedback! We're delighted to hear you had such a positive experience with our service engineer. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Problem with fitting new filter
I contacted Insinkerator this morning regarding a problem regarding fitting a new filter.The representative I spoke to listened to my problem in a polite professional manner and suggested a probable solution to try and rectify the problem by sending the a replacement filter to try.
7 de abril de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Richard,
Thank you for your feedback. We're glad to hear that our team was able to assist you efficiently, and we hope the replacement filter helps resolve the issue. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_U
Best wishes,
John
InSinkErator Customer Service
Very helpful customer service
Very prompt, pleasant and helpful customer service. Ordering online was easy.
30 de março de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Louise,
Thank you for your feedback! We're glad to hear that you found our customer service team efficient. It's great to know your online ordering experience was smooth and easy as well. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Difficult to order online
29 de março de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Carol,
Thank you for your feedback. We're sorry to hear that you found our online ordering process difficult. Your experience matters to us, and we want to make sure ordering is as smooth and convenient as possible.
We will review your comments with our team to identify areas where we can improve the process. In the meantime, if you need assistance placing an order, our customer support team is ready to help. Please reach out to us at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Happy customer
Everyone I spoke to was very knowledgeable and really helpful. The ultimate solution exceeded my expectations.
26 de março de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Roger,
Thanks for your feedback! We're thrilled to hear that our team was able to provide you with consistent exceptional service. We're glad to know that we've set the bar by resolving your concerns beyond your expectations.
If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Excellent customer service .
The customer service representative I spoke to was very polite and listened to the problem I was having, sorted everything out to my complete satisfaction, very pleased, thank you.
25 de março de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi John,
Thank you for taking the time to share your feedback! We're delighted to hear that you are happy with the assistance and our team handled your concerns to your full satisfaction. We're always here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Abysmal
I have just had to call insinkerator again as the third hot water tank in 8 years has blown. Leaking and tripping the power.
Yet again I have to order another one, which means on average they last 2 years. Any reasonable person would, i believe, consider this unacceptable.
So far i have been offered 20% off another.
Very unhappy with the quality of this product but now stuck as unless i can fill the hole where the tap is i have no option but to replace like for like.
18 de março de 2026
Opinião espontânea
Resposta da InSinkErator UK
Dear Mr. Cox,
Thank you for your feedback, and we're sorry to hear about your experience. We appreciate your response to our request for more information and for your time on the phone to discuss the resolution.
We completely understand how frustrating repeated issues like this can be. While the tank itself is designed to last, one of the most important factors in ensuring its longevity is the use of a genuine InSinkErator filter and replacing it regularly.
Our F-701R hard water filter is designed to protect the system from mineral buildup and impurities that can cause premature failure. Replacing the filter regularly is equally important. If the filter is left unchanged for too long, it can clog and put unnecessary strain on the tank.
For best performance, we strongly recommend replacing the filter at least every 6 months depending on your usage. This simple maintenance can make a significant difference in protecting the lifespan of your hot water system.
We value your feedback and we hope we've been able to improve your experience.
Best Wishes,
John
InSinkErator Customer Service
Dealt with our problem quickly &…
Dealt with our problem quickly & efficiently
13 de março de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Kay,
Thanks for sharing your feedback! We appreciate you taking the time to share your experience and we're glad we could resolve the issue promptly. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Resposta da InSinkErator UK
Hi Margaret,
Thanks for your feedback! We're glad to hear you found our support team very reliable. We are here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Resposta da InSinkErator UK
Hi Richard,
Thanks for your feedback! We're glad to hear you are pleased with the assistance. We appreciate you taking the time to share your experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Delivery was great
Delivery was great. Very prompt.
Unfortunately a part was missing on the batch feed kit. The telephonist didn't understand what I meant by a part is missing, she kept asking me order the part i needed, what part N⁰ I required and wanted to charge me. Luckily she eventually passed me onto John B, who was understanding and extremely helpful and efficient. It was extremely frustrating and stressful dealing with the telephonist.
6 de março de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi CeCi,
Thank you for your feedback. We're very pleased to hear that your delivery arrived promptly.
We're sorry to hear that a part was missing and that the initial call to resolve the issue was frustrating. That's certainly not the experience we want our customers to have. We appreciate you bringing this to our attention.
It's great to know that John B was able to step in, understand the situation, and resolve things efficiently. We'll be sure to pass on your kind comments to him.
Thank you again for taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Resposta da InSinkErator UK
Hi Customer,
Thanks for your feedback! It's great to know you're pleased with your InSinkErator experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Good Product - Minor Frustrations
Returning customer.
Telephone service is excellent. The website for online ordering and paying isn't great but that could just be a glitch.
The product, HC3300 hot tap, is good. We've had to replace the water tank 4 times in 14 years as we're in a hard water area. Despite changing the filter as recommended, the limescale still builds up over time. If we had a kettle we'd be descaling it at least monthly! We've just had to replace the tap itself as the safety lock has failed and the tap is dripping. It would be great if the unit/tank could be de-scaled to give it a longer life, and to be able to replace the cartridge rather than have to get a whole new tap fitting.
We do really like this product and the convenience it offers; it gets a lot of use!
25 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Joe,
Thank you for purchasing another InSinkErator product and for taking the time to share your experience. We’re pleased to hear that you’ve found our customer service team most helpful and that you enjoy the convenience of your HC3300 hot tap.
We’re sorry to hear about the frustrations you’ve experienced with the ordering process and the impact of hard water in your area. Limescale can be especially challenging in high-hardness regions that’s why we highly encourage using only genuine InSinkErator filters. Replacing your filter at least every six months or sooner depending on your usage is equally important to protect your hot water system.
Your feedback is very valuable to us as we continuously improve our products. We’ll make sure it’s shared with our product development team.
Best wishes,
John
InSinkErator Customer Service
The person I spoke to was truly helpful…
The person I spoke to was truly helpful and understood the issue and was patient with me, well done to the team member
23 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Dee,
Thanks for sharing your feedback! We're glad to hear you are happy with the assistance and our team member took the time to help with your concerns. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
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