I used Insinkerator's website to order an upgrade of the waste disposal unit that had been fitted in my house for over 12 years. The new unit was despatched really quickly and the people fitting the... Ver mais
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Really helpful customer service representative. She understood the issue I had with my tap and offered to send out the replacement part free of charge as my tap was still in warranty.
I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Ver mais
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I have used an Insinkerator waste disposer for nearly 15 years. It started leaking at the flexible outlet collar. I was hoping for a miracle and a replacement collar. Sadly there was corrosion of th... Ver mais
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Informações sobre a empresa
Escrito pela empresa
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Informações de contacto
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Reino Unido
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Courteous knowledgeable advice.…
Courteous knowledgeable advice and assistance. No hesitation, would use again.
24 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Michael,
Thanks for taking the time to share your experience! We appreciate your kind words and we're glad to hear we were helpful. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Excellent customer service.
20 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Thomas,
Thanks for sharing! We're glad to hear you are pleased with the assistance from our team. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Efficiently answered my questions
23 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Lily,
Thanks for your feedback! It's our pleasure to be able to assist with your enquiries on InSinkErator product. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
excellent after sales service
19 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi David,
Thanks for sharing your feedback! We're glad to hear you had a great experience with us. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Rang to order new item and lady who I…
Rang to order new item and lady who I delt with was very polite and efficient, she ensured I knew what I was to do and how to do it. Highly recommended company.
10 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Mal,
Thanks for your feedback! We're glad to hear you are happy with the assistance. Making sure our customers are fully assisted and clearly understand the next steps is very important to us. Thank you for recommending InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Good advice to salve a problem
Good advice to salve a problem, thank you
19 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Steve,
Thanks for sharing your feedback! We're glad to hear our team was able to assist you in resolving the issue. If you need further assistance, feel free to reach out to us.
Best wishes,
John
InSinkErator Customer Service
Easy to book appointment.
Easy to book appointment.
Service engineer came at appointed time.
Quick effective and knowledgeable.
Very happy to give 5 star review
10 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi CS,
Thanks for your feedback! We're pleased to hear that your experience with our service engineer was smooth and went according to plan. It's great to know you're happy with the outcome. Thank you for your 5-star review and your support!
Best wishes,
John
InSinkErator Customer Service
Excellent service on this warranty…
Excellent service on this warranty claim.
13 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Peter,
Thanks for your feedback! We're glad to hear you are satisfied with your InSinkErator after-sales experience. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Great service even out of warranty
Sold us the right part with instructions to fit ourselves for our hot tap which is at least 10 years old now, saved us a lot of money not having to call a plumber to do it thank you.
4 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Anon,
Thanks for sharing your feedback! We're glad to hear we could help you order the part you need and provide the necessary fitting instructions. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent service from Simon at Kitchen Resolve
Simon from Kitchen Resolve came out to us after our InSinkErator stopped working and we couldn’t be more impressed. He was incredibly knowledgeable, quickly diagnosed the issue and had it expertly repaired in no time. Professional, efficient and a pleasure to deal with – I wouldn’t hesitate in recommending him to anyone!
17 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Kate,
Thanks for sharing your experience! We're delighted to hear that Simon was able to quickly identify the problem and get everything back up and running smoothly. We truly appreciate your kind words and recommendation. We'll share your comments with Simon and the rest of the team.
Best wishes,
John
InSinkErator Customer Service
Customer service agent was very helpful…
Customer service agent was very helpful in talking me through a fault finding strategy. I’d done most of the obvious checks on a waste disposal but in the end, with some prompting, I realised someone had turned off an isolator. Silly I know but we hadn’t realised it was there.
16 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Anthony,
Thanks for your feedback! We're glad to hear our team was able to assist you with the troubleshooting process. Sometimes it's the small, easily overlooked things that causes the problem. It's great to know the issue was resolved quickly without further hassle. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
ISE replaced under guarantee
Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will order a new one. came when said he would, quick clean and efficient job. Professional.
11 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Mr and Mrs G,
Thanks for your feedback! We're pleased to hear that our team was able to assist you quickly and connect you with our service engineer who resolved the issue efficiently. It's great to know that we could get everything sorted smoothly for you.
Best wishes,
John
InSinkErator Customer Service
Outstanding service from Simon at…
Outstanding service from Simon at Kitchen Resolve! I reached out regarding a Sinkerator malfunction with on/off button. Simon quickly confirmed it was covered under warranty and arranged a replacement, which arrived and was fitted within just two weeks. Highly recommended!
12 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi MiM,
Thanks for sharing! We're thrilled to hear your after-sales experience was smooth and straightforward. We appreciate your recommendation and your kind words. We'll make sure to share your comments with Simon and the rest of the team.
Best wishes,
John
InSinkErator Customer Service
Fantastic !
Got an immediate and comprehensive answer to my question. Amazing !
13 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Alexander,
Thanks for your feedback! We're glad to hear our team was able to assist you promptly. Feel free to reach out if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
First Class Service
Probably the most patient, attentive and comprehensive customer service I have encountered in a life time. And I'm 70
12 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi customer,
Thanks for sharing your experience with us! We're delighted to hear that our service stood out in such a meaningful way. We strive to provide first-class customer service and it's great to know your experience reflected that. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Hot water boiler failed after five months
Did not get call back as agreed, not satisfied that hot water boiler packed in after 5 months and warranty does not start again with replacement boiler.
4 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Julie,
Thank you for your feedback. We're sorry to hear about your experience and we will carefully review this internally. We've sent you a request for more information, and we'd appreciate your response.
For any questions or concerns with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best Wishes,
John
InSinkErator Customer Service
Great service - thank you!
The person with whom I spoke could not have been more helpful! He patiently helped me figure out why my food disposal unit had stopped working (the tube to the air switch was disconnected), and in so doing, saved me from an expensive service call. Thanks again!
10 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Blue,
Thanks for taking the time to share your feedback! We're delighted to hear that our team was able to quickly identify the issue and get your disposer working again. It's always great to know we could help resolve the issue over the phone. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
First class company
Had a small problem with an under sink water heater , in warranty and no hesitation just replaced with a new one and posted out first class .
5 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Mr Healings,
Thanks for sharing! We're glad to hear you're happy with the assistance and the replacement reached you quickly. Your feedback means a lot to us.
Best wishes,
John
InSinkErator Customer Service
Very helpful agent that helped me…
Very helpful agent that helped me greatly
9 de fevereiro de 2026
Opinião espontânea
Resposta da InSinkErator UK
Hi Andy,
Thanks for your feedback! It's great to know our team was able to provide the support you needed. We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Resposta da InSinkErator UK
Hi George,
Thanks for your feedback! We're glad to hear your after-sales experience with us was smooth and easy. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
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