Iron Mountain Opiniões 156

We inherited this service from our predecessor company 12 years ago and have been paying years and years of storage and "admin fees", which have risen consistently to over $700 - $750 per month.
As we are strapped for cash, I was looking to reduce costs and when I reached out by phone to inquire about how many boxes we were actually storing with them and how much it would cost to cancel our contract, I was given the run around and sent to the "billing department", which then sent me me a non-sensical spreadsheet that I could not decipher. When I responded to them asking for more information, including how much it would cost to close the account, the next e-mail I received was that they were sorry that I have decided to close my account. I was flabbergasted but due to the lack of service, went ahead and said yes I would like to cancel. I found out we have only 148 boxes stored with them, of which we only needed 5 boxes back, and they quoted us an insane closure amount of $10,500!!! That is absolutely insane and should not be legal. I told them I didn't want any of the boxes back and will refuse to pay our bills.

DO NOT DO BUSINESS WITH THIS COMPANY. THEY TAKE THE CAKE FOR BEING THE WORST COMPANY I HAVE DEALT WITH IN 25 YEARS.

Unfortunately you cant give zero stars which this company deserves. STAY AWAY, SAVE YOURSELF THE AGGRAVATION OF DEALING WITH THEM. They quote you a price, charge more than quoted and then want to charge a crazy high cancellation fee even though they were contracted for a one time shred. Very questionable, er non existent ethics.

I can't imagine charging this much to be this incompetent.
My experience with Iron Mountain has been the worst customer service I have received in years. They don't show up when they say that they will, and then they charge the customer extra for coming back. They also charged me an exorbitant amount of money for ending my contract early. I am still fighting with them about extra fees they have tacked on to my final bill (they are trying to bill me extra for the fact that their driver didn't show up on the agreed upon date for the final service, and then showed up unannounced the next day, which was disruptive to my business) Imagine charging your customers extra for your failures. Do not do business with this company.

If I could give less than one star I would. The absolute worst service and horrible customer service. I would not recommend Iron Mountain to anyone.

I am a small wealth planning practice that is required to use the services of iron Mountain for confidentiality. And just over two years they increased my rates 40%. As far as I can see, they do absolutely nothing for this service except to store my boxes of confidential information in their warehouse. Nothing else. After bringing this up with the firm, they promised on numerous occasions that someone would get back to me to negotiate something more reasonable. Today I received a short email from them saying take it or leave it. I would be exceedingly careful with dealing with this firm. I understand that I am a client and they are a large international company. However I find the ongoing lack of respect and unfulfilled promises a reflection of the company.

Absolutely the worst service, without a doubt. Did not pick up my shredding for over a year and still billed me over $500. I then proceeded to try to close my account, which was extremely difficult. Finally closed my account and received ANOTHER bill for over $300 for picking up their small shredding container. The irony is that my container is at a location where they already pick up shredding for another business, so just another money grab. The WORST company. Don't waste your time or your money!

Where to begin? Agree with previous customer - would like to give 0 stars as thier service leaves much to be desired.
After we have been invoiced for empty space for months, they forgot to turn invoicing off. Also been invoiced for 2 boxes that they cannot even locate and on top of it all, I am still getting reminders for invoices that should not have been invoiced in the first place.

No point sending emails as it is just ignored and not actioned at all.

A very bad experience and first of all the management inside the warehouse leaves a lot to be desired, the behavior and attitude provokes me, I understand that in Great Britain slavery is legalized but the attitude of Raj from MPN2 is disgusting. I understand that there are responsibilities in view of the transport of logistics, but I'm not surprised by the fact that 3-4 people work with Raj at the head. But leaving aside all the listed, try as a company to invest in people and attract them to stay for pleasure, not need, offer in return warehouse workers how to work in a group, as in a family.

We signed an agreement in Sept of 2023, which carried the following statement verbatim "all fees for the services shall remain FIXED FOR THE FIRST YEAR of this agreement, and may thereafter be adjusted by IM at any time upon thirty days' written notice." After the THIRD month, they started charging my office DOUBLE the agreed upon rate. When we brought the agreement terms to their attention, we were shuffled around, put on hold, and there was no communication about it for weeks. The only response we received during those few weeks, was " we gave you notice." I again pointed out the exact terms of the agreement and reminded them I had only been customer for three months, not a full year. Then we were shuffled around again waiting for a response. When I finally told them to come pick up their bins and let them know that my attorney reviewed the agreement and determined it had been breached, I received a call for resolution that did not include sticking to the original agreement nor refunding me the overcharged amount. They are now trying to bill us for 50% of the remaining contract, even though THEY broke their own agreement. Everything you have read here about them is 100% true. They are the most dishonest business with highly unethical practices. Please stay away from them.

Run don't walk away from Iron Mountain! I would give this company a zero if I could. We have stored legal files with Iron Mountain for 20 years. We did not contract directly with Iron Mountain but with a company that was purchased by Iron Mountain and have no written contract with Iron Mountain. Iron Mountain increases their rates intermittently. This has now become too expensive and we no longer wish to keep our records at Iron Mountain.
Our Contact is up in June 2024. Rather than simply terminating our agreement and allowing us to come pick up the boxes, Iron Mountain is charging a fee for a "Permanent Withdraw" which is a combination of multiple fees totaling $31.40 per cubic foot which for our storage volume is approximately $43,000. Again we have no contract with Iron Mountain that states we agree to pay these fees yet we are unable to extract ourselves from our contract without paying these exorbitant fees. We are willing to walk the documents out and transport them ourselves, but Iron Mountain won't allow this without paying the above fees. There is absolutely no way to end the contract but through their absurd prices for permanent withdrawal. Our annual storage costs are about $36,000.The cost to terminate would also be about $43,000.We'd like to permanently withdraw our documents at a reasonable cost, providing our own transportation. A reasonable cost would be equivalent to the retrieval fees: $7.75 per cubic foot. This is the amount that Iron Mountain charges to retrieve a file if we request it. We are just asking to have the files retrieved and we will pick them up.

Relative with over 15 years records management employment experience has numerous job applications rejected within days of applying. Auto generated rejected emails no feedback given to work on. Very poor internal HR job application processes via the Iron Mountain online careers site. So disappointing. Needs improvement

Beware their business practices and contracts! I recently closed my account and they charged me $850 just to close my account and then they send me another $250 bill to pick up my container.

DO NOT USE THIS COMPANY! They will overcharge you in a few months. My first bills were $150 and now they are up to $1178! They make delivery mistakes and you end up paying for it. Use someone else. They are cheaper and don't have all these additional fees.

I would give this company zero stars if it were possible. Negative 0 stars. They are the biggest rip off of any company I have ever done business with in my entire life.

I recently cancelled my subscription service with Iron Mountain. My contract was up on June 11th, 2024. I tried cancelling back in January, and told them I wanted to cancel and not renew in June. I was told to come back closer to the date. So i was going to wait until the beginning of May until I received a $250.00 bill in March 2024. And then April 2024 my bill was $491.00. The bins were no where near full in April. They were full in March and I paid less. Once the bill hit $491.00 for two small bins (These aren't even the big trash bins that you see), I had to be done. So I contacted them told them I would end my contract early. My contract states that you have to pay 50% of your average bill for the last 6 months for your final months. I was told that my final bill would be about $170.00. I received my bill today, they charged me $800.00. I am going directly to American Express and I'm fighting it. They are wretched. Absolutely wretched and dishonest.

They need to be taken out of business. They make it nearly impossible to cancel. They don't tell you up front what to expect when they're signing you up. My bill was supposed to be $64.00 a month. It was never $64.00 a month. Ever.

I will make it my mission to go online and tell anybody that will read reviews about what happened so they don't use this horrible wretched company.

They picked up the final pick up and the bins on 4/18/2024. To charge me $800.00 is an absolute sin. They should be ashamed of themselves. I hope karma comes back around and takes them down.

Incompetent! Completely unable to provide the service they claim to provide. Lose documents, and really don't care. Need to be put out of business.

Do not use this company. They have every excuse in the world as to why they can’t do their job. First of all their DocuSign didn’t work then their phone systems didn’t work, They had , bottom line we were promised Services paid somebody all day to be at the job site to accommodate them and nobody showed up. They did not return calls, left 4 messages with no return phone call. Spent hours on the phone trying to deal with the situation . Do not waste your time with this company. With the lack of honesty I doubt that they even be shredding your papers. They probably just dump them in a ditch somewhere.

DO NOT SIGN UP FOR THEIR SERVICE. I signed up originally at $65.00 per month on June 11, 2021. Immediately, the bill was never ever $65.00 per month. They add on administrative fees, gas, etc. I received my bill for last month on 4/1/2024 via email and it was $491 plus!!!! I have two small consoles. And I can promise you, they barely had anything in them. I'm done. I tried to cancel a few months ago, and I was told about all of the cancellation fees, and that they automatically renew your contract year after year if you don't cancel within 30 days of the renewal date. I don't even care that they'll charge me half of what is typically charged for every month early that I cancel. Which at this juncture is two months. I just want them in my rear view mirror. Complete lack of integrity on this company's part. Horrible service. Many months they never even showed up when they were supposed to, stating they couldn't get in. Not true at all. Absolutely not true. So done. Run far away. I purchased a commercial shredder. I already have 2 other great shredders in the office. For the price of the commercial shredder, I will see my money back in under a month. I'm going on every platform I can to let people know to not do business with this company. I don't want anyone else to get ripped off.

Iron mountain is a scam...I have had our bill increase by over 400% in just 2 years from $120 month for 4 consoles to $470 for the same service. Anyone reading this, if you have PRO SHRED in your area, switch to them. 4 consoles will now be $85 per month with this company. I scheduled our pick up with Iron Mountain on our regular scheduled shred day to get the consoles removed as to not incur additional charges. I emptied all the bins into the new Pro Shred bins so there would be no shredding needed from Iron Mountain. They charged us for a special appointment and for shredding. A bill in the amount of almost $1000 dollars to have 4 empty bins removed from the property. This company is a SCAM! Again, go to PRO SHRED!!!!

This is the worst company with the worst service. I have been trying to get my material out from the storage for more than 3 weeks. I paid all my invoice in full and still my account is on HARD HOLD. They are not allowing me to get any material out for hotel. We have wedding tomorrow. I am trying to speak to supervisor, and no one is calling me back that can help with solution. Keep saying same nonsense that matter will be resolved within 3-4 business days but unfortunately their 3-4 days never get over for last 3 weeks.

Hopefully NO ONE will get stuck like I am. Now I will have to pay thousands of dollar for this large wedding as I am not able to resolve this issue.

I'm convinced their tactic is to make the process as frustrating as possible so customers won't ask for their money back after incorrect charges/charges for no service. The lack of communication, attention to details and transparency is the icing on the cake of reasons why I will never use or recommend Iron Mountain ever again. Stay far away unless you enjoy sending 100 emails for the same issue to be resolved.