Iron Mountain Opiniões 156

I was happy with them at my old office. I moved and hired them for the new office. They never brought the new bin to the new office but billed me. They are still billing me for something I never got. they took months to get the old bin and kept charging. You can't reach anyone and the service rep was as helpful as a dead dog. So I let them charge me and dispute it. I hope I solve this before I die. Horrible customer service. Karen

This company is horrible! I would not recommend them to anyone. Tried cancelling our service with them in January, was told they could not pick up their container from our office until the middle of February. It is now March and they have drafted 2 payments from our account since we stopped using them. The customer service rep said it was because they did not pick up the container until the middle of February. Not our fault you could not send someone until then. I think this is just a ploy to get more money from the consumers. What a crock....they are outrageous on their prices, you can not speak to a customer service rep that speaks fluent English and then they gouge your bank account. DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!

This company bought out the company we have used for over 20 years for records storage and shredding. We never had any issues prior to Iron Mountain taking over. This company is nothing but a scam! They hold your records hostage and increase pricing without ever creating a new contract! We are now talking to a lawyer and the state attorney generals office to seek action against this company. RICO act!

Don’t work there horrible people who are two faced and try to bully you with snide comments horrible horrible work environment with no chance of a job Just used and discarded -0

Avoid this company at all costs, unless you want to be held to ransom. This should be a zero reviow. This company has introduced increases without warning of more than 50%, including their "handling" fee, so no choice but to pay their exorbitant charges to get back our boxes, most of which need to be destroyed anyway. A shocking disregard for customer care or satisfaction. These are the desperate actions of a business in terminal decline.

If I could give a 0 , I would.
The service support is horrible and very limited in their ability to assist with anything. The prices go up all the time with no reason. It is extremely overpriced.
The closure process is the same way with no local representation to communicate with, can't wait to get our files out of there. And the cost to close is also ridiculous, should be investigated.
If you are thinking of using this company, do your homework and go somewhere else!

Iron Mountain has been increasing prices for storage for the last two years on my account. It's now 200%+ in 20 months. So I've been clearing the warehouse and working on a new pricing contract. I have been back and forth with them for many months and still no signed contract. Also, their customer service is terrible. They have outsourced it to overseas and they are incompetent. They don't read email requests fully. They close the tickets if no response in 3 days which starts over the process. I don't know what happened, but I won't ever use them again for any of my businesses.

Ridiculous. We have a corporate account with them and when we called to get our bins scheduled to be emptied, they told us our account was inactive. Not sure how as we had just had them come out three months prior. When I called the representative just kept repeating herself and would not listen to my concerns.

Since agreeing an order to have confidential documents collected for destruction I have been going around in circles to find a member of staff who knows anything about the order that was agreed. I have 60 sacks of confidential waste - in the sacks that they sent me as part of the order - and nobody I speak to at the company has any idea what the order refers to. Furthermore, customer services (0844 5607080) won't speak to me without a certain type of reference number that I should have been given. They won't accept the order reference which is the only code I was issued. No support to find a solution.

I just moved my company’s equipment out of Iron Mountain (AZ) to another CoLo. I initially started with I/O Data Centers back in 2007. They were purchased by Iron Mountain a few years ago. I wish I could say that was a good thing, but it was not. The final straw was Iron Mountain started performing various tests during standard business hours. The reason we were told was because they did not want to pay people extra to test at night or over the weekend. Lastly, If you are considering using Iron Mountain, as your CoLo, I would recommend that you look at other options. However, if you do decide to move forward with them, you will want to go over your all your MSA/SOW/SLA in great detail. IM will use their agreements to their benefit. They are inflexible and you are just a number to them.

The worst customer service I have experienced in a very long time! Despite receiving written confirmation to decrease our collection frequency, Iron Mountain continued to collect as regularly as before. Collections are at random times and unannounced, with the collections team asking any available member of the team to sign the collection form (no matter how junior). After months of appealing the additional collections / invoices and receiving little to know response, we were told that although their account manager was at fault in not updating the internal system, it is our responsibility to monitor their team's collection frequency and turn the Iron Mountain team away. We will never again engage with their services.

I read a lot of negative reviews here, but I have the opposite experience. We needed to get the file RUSH from our storage and we got it on the time that we asked. Thanks to all the team, it was important as our boss needed to get it before the Christmas Holidays.
Special THANKS to Tim Bechtold, Transportation Supervisor in Calgary, Alberta, Canada for the attention and great customer service, and Paolo Angelo B., customer service representative who I chatted with.
We have been working with Iron Mountain since 2015, there were some difficulties, but all problems were resolved in a timely manner and we were happy with it. To some customers who couldn't reach the right person I'd advise to use CHAT, and now it's easy to reach the representative and during 24-48 hours you'll get the email from Customer Service. A few years ago it was not easy and sometimes I was 26th in the queue, but now they probably hired a lot of representatives and when I use chat I wait no more than 5 minutes! Its very simple! All representatives are very friendly and helpful.
We were only upset with the increasing rates, but we never get a few increases during the year like some companies got.
I wish Iron Mountain prosperity and happy clients in a new years.

We've been a customer of IM for 10 years. We signed a 1 yr contract on 6/1/23 for shredding service. They informed me today they will no longer honor the contract, after 6 months. The service charge increased 30%. We have cancelled this service immediately. A business that doesn't honor their contracts shouldn't get your business.

Instructions were given and acknowledged for the location of our bin delivery. Driver went to the wrong entrance in our absence, and took the bin away again. Iron Mountain would only deliver by courier if WE paid the fees. Next delivery date available means that due to their strict 4 week turnaround, we will loose 2 weeks due to our Christmas shutdown. Extremely unreliable, and unprofessional. They could have paid for the delivery fee to make up for their error but it looks like this was a narrow escape if this is how they treat new customers.

November 15, 2023, 5:18 PM EST
Iron Mountain has proven itself to be an unreliable, rip-off company. I recommend that NO ONE contract with them for services. We had paid for storage of files for over 30 years (with the predecessor company and then with Iron Mountain when they acquired the business about 15 years ago). More recently, we had to terminate our contract, because they continued to raise their fees – higher than the rate of inflation. As a small business, we could no longer afford it. When we asked to discontinue the service, they charged us exorbitant fees to terminate our contract and deliver the remaining files to us. They would not allow us to pick up the files ourselves unless we paid a fee higher than their delivery fee. We seemed to have no alternative, so we paid the excessive fee and scheduled a day on which that said they would deliver the files to us. However, they refused to give us a time estimate other than 8AM to 5PM. They told us to call on the morning of the delivery day to get a better estimate. On that day, we called multiple times, and the time estimate remained the same: 8-5. THEN, after we waited the entire day, they failed to come at all! We had cleared our schedules and workloads for the day, and THEY NEVER ARRIVED! The combination of incompetence and overpricing makes them, in my mind, a company to avoid at all costs.

Iron Mountain has terrible customer service. We have contracted with IM to come onsite to shred documents. They have given us three different appointments and no one has shown up for any of them. When I call IM to tell them no one has shown up they say they will look into it and call me back. No one ever calls me back. I have left voicemails, emails and a message on their website - without response.

This company is a ripoff!!! We are trying to retrieve our records to close out our account. I have asked if we can come and pick them up and the answer is no but they want to charge us over $10,000 to retrieve, it's ridiculous. We are paying $750 a month for something we no longer utilize and the prices keep increasing!

Looks like I had a luck escape here. I must read reviews more often. Don't bother with this company as they are impossible to do business with. I have been trying to order items for over 2 months now without success so have finally given up. How they have any customers I will never know and given the reviews below the ones they do have seem to want to leave.

Iron Mountain is absolutely the worst company. Once they have your records they make it as difficult as possible to get them back and get out of their contract. So if you sign up be prepared to pay for a very long time.

DO NOT USE THIS COMPANY FOR ANYTHING!!!
Iron Mountain is the worst company I have ever dealt with. Their customer service and on-site service is not existent. They will adjust your rates 20-50% every chance they get and if you do sign a multiyear contract with caps they will just make up more fees to add to your bill like; Metro zone service fee, fuel surcharge, paper recycling fee, etc