Iron Mountain Opiniões 156

Three months ago I had them pick up two of our three bins. 3-2=1. Got billed for the extra pickup for those bins. Next month, I get a bill for three containers. Called and explained problem. They sent over new bill for one container. Then they billed my credit card for both invoices!! Still waiting for credit back. Next month I get bill for three containers. Call and explain problem and how not to fix like last time. Get new bill for one container. Credit billed for both invoices. Still waiting for credit. Just repeated same cycle for the THIRD time. Overseas operators do not understand problem or how to fix it. No one seems to care. Can't wait to cancel service completely in a few months. DO NOT USE THEM!

cette compagnie est tout à fait malhonnête avec les clients. Irrespectueuse. Nous sommes en négociation avec le département de facturation pour des frais exorbitants et un mauvais calcul de nos boîtes en entrepôt (ils chargent plus de boîtes que ce que nous avons entreposées), malgré le fait que nous sommes en négociation ils ont pris le montant sur notre carte visa sans notre approbation.
je ne recommande absolument pas cette compagnie vous devriez éviter leurs services

Day 18 still have not received my pay cheque. You will also fall while under a time constraint due to the amount of papers that are on the floor everywhere, and the supervisor will belittle you and others. You can call and email all contacts with no resolve. If you dont believe my testimony apply today.

First of all, they shouldn't get even 1 star ! I would say that Iron Mountain customer care is horrible, but non-existent is more like it. They have been totally non responsive. I have tried repeatedly to have a shredding bin switched out. I am hiring another company to do our shredding. The other company returned my call within the hour and will bring a bin within 2 days.

Never, ever call the 800 customer service number . . unless you have a bottle of Advil handy. The folks at customer service aren’t there to help you, they’re there to give you the most aggravating experience you will ever have. They take forever to answer the phone, they have very poor command of the English language. They transfer you from department to department. They ask you questions only they have the answers to but are too stupid to even understand that. Stay away from Iron Mountain! They are brain dead, managed by brain dead and almost certainly owned by thieves. I‘m sure they’re aware of all of this poor service but could care less . . they just want to keep stealing your money. The only thing they’re great at is putting you on eternal hold.

On notifying Iron Mountain of the possibility that we wished to terminate our contract with them due it is a nightmare trying to contact them to progress the termination. They have failed to respond to emails repeatedly and not sent emails/documents when they have stated they would, probably to rack up more charges! The service has been absolutely appalling AVOID AT ALL COSTS.

On giving notification to terminate due to their excessive costs it is a nightmare trying to contact them to progress the termination. They avoid you at all costs just to charge you additional months of storage. In comparison to other companies their rates are triple and their service is appalling. Avoid this company.

scammers, they keep charging our credit card, steer clear of these shysters. zero stars is more accurate.

Integrity. Iron Mountain no longer have integrity. They are scamming more customers. Hundred accounts are receiving multiple increase in a year. There is even monthly. Unnessary charges. Most miserable is those who are on autopay. Indians are the ones doing this and we from the Philippines are just looking at it.

Do not use this company. Once you start they refuse to let you cancel. Our business has been trying to get them to close our account and destroy records but they will not respond to emails, customer service hangs up on calls.

I wish I had read the reviews on here first, then I wouldn't have wasted a few hours speaking to Iron Mountain. I contacted then for a quote - they rang me, set up a meeting, we had an online meeting, they seemed very enthusiastic, said the quote would be with me in next day or so - well that was 3 weeks ago, and despite chasing i've been fobbed off constantly and now no contact. I've now given my business to a local firm who i am very happy with and no doubt were a lot cheaper than Iron Mountain anyway - total lack of communciation, appalling follow up - how they get any customers or keep them is beyond me.

the good: Nothing....
the Bad: after repeated bills that where double what our agreement stated. I spent a lot of time on hold to get the invoices corrected. So I cancelled our service. Because the last pick up was now out of our service agreement time, due to cancelation, they charged double for the final pickup. I am still waiting for the final invoice. I can't access my account to get a copy, because of course my account is now closed. Also they forgot to pickup the bin and i have not been able to get them to pick it up from my business.
I am beyond frustrated. Needs minus stars

It's more than a month I am trying to get some clear information about how their data centre in London is powered. They promote themselves as a "green" company but there is no clear information about how the data centres are powered. Is it a green washing operation? Every time I contact them regarding this topic they send me to different email addresses, some of those don't even work. It's a terrible experience and I don't suggest anyone to chose this company

If there were "negative stars" that's how I would rate customer service with Iron Mountain. I have had to work with this company for years and it's always a headache! No clear communication; charged for trips that weren't made; and impossible to get a straight answer from ANYONE! Most recently we sent a destruction request for 100's of boxes we have stored and after SIX WEEKS of emails and phone calls I finally was told that I did not have the right authorization to have submitted the destruction request. Why didn't I find this out the same day or next day? The next week or following week? I'm told someone will call me back and they never do. I have issues escalated to higher management and they still are not resolved timely if at all. I highly recommend thoroughly vetting this company, and even after doing so TAKE YOUR BUSINESS SOMEWHERE ELSE!