The process and sheer professionalism of the company and how they treat customers is fantastic. I have dealt with plane and simple many times before and I can’t fault them. Speedy delivery and the wel... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Excellent service. My bulk bag of 20mm gravel was delivered the very next morning. The delivery driver ( Neil B ) was very friendly and followed the delivery instructions I left with my order to the l... Ver mais
A empresa respondeu
The service from this company was great. Our order, placed online, was expected within 5 working days. It was actually delivered the next day! What's more the delivery driver took great care not... Ver mais
A empresa respondeu
Great service, only one thing I thought could improve is communication on delivery date. Didn’t get a precise day ,time or even a phone call. After ordering , the email that was sent said will b... Ver mais
A empresa respondeu
Informações sobre a empresa
- Mercado de materiais de construção
- Loja self-service
- Loja de bricolage, casa e jardim
- Plataforma de comércio online
- Empresa de remodelações
Escrito pela empresa
Shop where the builders shop at The Online DIY Marketplace. Hey DIYers, we’re the straightforward way to buy DIY products, home improvement supplies and building materials from multiple merchants. With our online marketplace, there’s no faff. Just enter your postcode to see your local merchants. Then order what you need and they’ll deliver right to your door. Now that’s Plane & Simple.
Informações de contacto
4,7
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Simple system to use and ensures best…
Simple system to use and ensures best value. Will definitely use again.
26 de março de 2026
Resposta da Plane & Simple
Hi Michael,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
Really happy with the delivery and…
Really happy with the delivery and quality of the stones I ordered.
24 de março de 2026
Resposta da Plane & Simple
Hi Anthony,
Thank you very much for your review. We would love to see your finished project, please feel free to share any photos with us on our socials!
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Ian,
Thank you for your kind review! We're pleased you enjoyed your shopping experience with us - great to hear that you took advantage of the discount too.
Happy DIYing!
Team Plane & Simple
They called me
They called me, were very friendly, and offered to deliver the goods a day early. The goods were great and the delivery driver was very obliging.
23 de março de 2026
Resposta da Plane & Simple
Hi there,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Tommy,
Thank you very much, what a lovely review! We were delighted to assist,and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Martin,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi James,
Thank you very much for taking the time to leave your feedback.
We're very sorry to hear of your experience and have reached out to you via email for some extra information so that we can follow-up with our merchant partner who provided your products.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Hopefully you’ve been happy with the service we’ve provided.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Delivered and put where I wanted top man
21 de março de 2026
Resposta da Plane & Simple
Hi Darren,
Thank you very much for your review!
Excellent service for our customers is exactly what we're striving for, so we're delighted to see this. Hope to see you again soon.
Happy DIYing!
Team Plane & Simple
5 star service
5 star service, quick delivery, drivers was friendly and helpful and the order process easy. Price wise very competitive.
18 de março de 2026
Resposta da Plane & Simple
Hi Peter,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service. Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
Highly Recomended
Great price, good customer service and delivered super quick. Over all really happy and will be using again.
6 de março de 2026
Resposta da Plane & Simple
Hi Ky,
Excellent!
We are so pleased to hear that you have enjoyed the service. Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Very fast delivery and very good…
Very fast delivery and very good customer service, I recommended
6 de março de 2026
Resposta da Plane & Simple
Hi Lukasz,
It's great when our customers confirm that we are doing things right
Really appreciate your 5 star review.
Thank-you, Team Plane & Simple
A truly no fuss straightforward service
A truly no fuss straightforward service, delivered a day early, always a good thing, and the best part is the company actually reads and observes customer delivery notes, which makes life so much easier. We most definitely will use Plane & Simple again in the future and I have recommended them to several landscapers I know.
26 de março de 2026
Opinião espontânea
Resposta da Plane & Simple
Hi,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
The places suggested where very local…
The places suggested where very local to me, ordered and delivered the next day. Easy to use, would recommend
17 de março de 2026
Resposta da Plane & Simple
Hi Trish,
Thank you very much for taking the time to leave your 5* review. We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Stewart,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
Good delivery driver excellent very…
Good delivery driver excellent very pleasant and managed well
16 de março de 2026
Resposta da Plane & Simple
Hi Clifford,
Thank you very much for your review. We would love to see your finished project, please feel free to share any photos with us on our socials!
Happy DIYing!
Team Plane & Simple
helpful polite
15 de março de 2026
Resposta da Plane & Simple
Hi Teresa,
Thank you for your kind review! We're pleased you enjoyed your shopping experience with us - great to hear that you took advantage of the discount too.
Happy DIYing!
Team Plane & Simple
Took payment for materials they no…
Took payment for materials they no longer stock, then took 10 days to issue me a refund.
14 de março de 2026
Resposta da Plane & Simple
Hi Greg,
Thank you very much for taking the time to leave your feedback.
We're very sorry to hear of your experience and apologise directly and on behalf of the merchant you chose for delivery.
As Plane & simple is the online DIY marketplace, the merchants who sell on our platform control the products they sell and stock at that current time. It seem sin this very rare case, this product slipped the net for the merchant.
Once we were made aware of this cancellation, as always we ensured the refund is processed right away. With all card refunds, this can take up to 7-10 days form the bank provider to return the fees and understand it is a little while.
Hopefully you’ve been happy with the service we’ve provided.
Kind regards,
Team Plane & Simple
Great service
Great service, only one thing I thought could improve is communication on delivery date. Didn’t get a precise day ,time or even a phone call.
After ordering , the email that was sent said will be delivered within 3-4 days ,Fortunately I was in when it arrived.
But apart from that it turned up undamaged and the delivery driver was fantastic, a really nice man.
He put the pallet exactly where I wanted it.
1 de março de 2026
Resposta da Plane & Simple
Hi John,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service. Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Keith,
It's great when our customers confirm that we are doing things right!
Really appreciate your 5 star review.
Thank-you, Team Plane & Simple
Simple ordering process with great…
Simple ordering process with great communication from the seller
11 de março de 2026
Resposta da Plane & Simple
Hi Paula,
Thank you very much, what a lovely review! We were delighted to assist,and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
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