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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Issues with the delivery: no consignment number on the ‘attempted delivery’ cards on two occasions and no clear consignment number in the delivery texts meant I was unable to rearrange delivery. Email... Ver mais

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Classificada 5 em 5 estrelas

Really brilliant locks! I live on the ground floor but can't sleep without the windows open which obviously worried me security wise. I did some research and this lock came up tops and now I can see w... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Ordering was easy, delivery was fast. Product appears to fit the bill. Thank you. We haven't fitted it yet as we're waiting our builder finishing other work before he fits the required window. After... Ver mais

Classificada 4 em 5 estrelas

I ordered the Jackloc window restrictors, order arrived very quickly but with 1 item missing. After a quick phone call a replacement was sent out and arrived the next morning. The staff were very... Ver mais

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Informações sobre a empresa

  1. Fornecedor de equipamento de segurança

Escrito pela empresa

We create the safest and strongest window restrictors in the world to help prevent and reduce the number of accidental falls, and to keep windows safe and secure. Made in Britain, a Jackloc window restrictor has been tested to exceed all elements of the relevant British Standard requirements so that our customers can be secure in the knowledge that they have the strongest window restrictor to keep their homes and businesses safe and secure. We also offer the only window restrictor that is both independently tested and approved for security and safety - The Titan by Jackloc. We have 20 years of expertise and experience to share in respect to opening window safety and security and our products are trusted by leading organisations in Healthcare (NHS + Care homes, where the use of window restrictors is mandated), Student accommodation providers, commercial property owners, Hotels and domestic customers.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

58 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(58)

6 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Quick resolution to a delivery issue

Issues with the delivery: no consignment number on the ‘attempted delivery’ cards on two occasions and no clear consignment number in the delivery texts meant I was unable to rearrange delivery. Emailed Jacklok and had a very speedy reply via phone and email from Donna. What a star! Helpful, kind and understanding. Delivery all sorted. Thank you!

8 de setembro de 2026
logótipo da Jackloc

Resposta da Jackloc

thank you for taking the time to share your experience - our team do an excellent job in attempting to provide the very best customer experience.

Classificada 5 em 5 estrelas

Really brilliant locks!

Really brilliant locks! I live on the ground floor but can't sleep without the windows open which obviously worried me security wise. I did some research and this lock came up tops and now I can see why. Heavy, solid and strong really pleased

29 de agosto de 2026
logótipo da Jackloc

Resposta da Jackloc

thank you for bringing this service issue to our attention Denise - from correspondence received from you since, we are pleased we resolved the delivery/service issue to your satisfaction. Our records demonstrate that our historic delivery on time in full performance is 99.6%. Unfortunately we did not achieve that for your order for which we apologise again.
Thank you for going back and updating your review to highlight how you feel now the product is in place and helping you feel safe.

Classificada 5 em 5 estrelas

Excellent product

Very helpful on the phone about the product. The product is well designed, robust and easy to fit.

10 de agosto de 2026
logótipo da Jackloc

Resposta da Jackloc

thanks for the positive review John - much appreciated

Classificada 5 em 5 estrelas

Excellent product, exceptional customer service

I ordered two Jackloc Pro 5 Duos to allow me to keep my inward-opening external door open securely whilst providing ventilation. Very easy to fit, and the low profile appearance minimises visual impact. They worked OK with the standard 200mm cable, but I realised that I'd improve the ventilation in my specific situation with a longer cable. Jackloc provided this special order within one week of my contacting them - very impressed.

23 de julho de 2026
Opinião espontânea
logótipo da Jackloc

Resposta da Jackloc

thank you for the great review Sue. I am delighted you are happy with the product and as importantly how our team have looked after your needs

Classificada 1 em 5 estrelas

The titan is sold as secure but all the…

The titan is sold as secure but all the keys are the same, so anyone can get a key and unlock your windows from outside and get in. Not very secure to me.

18 de junho de 2026
Opinião espontânea
logótipo da Jackloc

Resposta da Jackloc

HI Jessie, you are correct that the key is standard. We can provide a unique lock cylinder if you would like that additional peace of mind and happy to quote accordingly. However, there is no product that will provide 100% security for any part of a property. The Police crime prevention certifies products that will add as good quality deterrents to prevent intruders. In the case of the Titan window restrictor, it restricts the opening gap to 10cm, it also requires an intruder to be carrying the Jackloc product key and then they will need to be able to manipulate their hand through that gap, insert a key and operate it. Most intruders are after a quick easy entrance and exit to take readily saleable things from the home. If they are that determined to break into a property they would more likely pick the door lock or break a window to enter.
If you would like to discuss further please do give us a call 01455 220616

Classificada 5 em 5 estrelas

An exceptional customer service…

An exceptional customer service experience. Thank you.

A call on a Saturday, taken by Sam Brown (the sales manager), who couldn’t have been more helpful.

I recently purchased 4x Jackloc products realizing too late after installation (my fault), that they didn’t serve the purpose I had intended.

After hearing my story, Sam kindly offered me expert advise on how best to resolve my situation without affecting the aesthetics of my windows, whilst still achieving my desired requirements (in my case security).

I valued his time, advice and expertise. Excellent customer service. So rare and so appreciated!

16 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

JACKLOC customer service is excellent

Very pleased with experience purchasing from JACKLOC. The instructional YouTube video is really good, beneficial to see best way to install. I phoned customer services before I purchased and spoke to a knowledgeable, helpful member of staff who answered my questions fully. Updated when order was despatched and being delivered by courier. Eco-friendly packaging.

17 de junho de 2025
logótipo da Jackloc

Resposta da Jackloc

Thank you for taking time to post a great review of our products Jody - vey much appreciated

Classificada 5 em 5 estrelas

Had recommendation for Jackloc

Had recommendation for Jackloc for limiting opening windows. Received quickly, was easy to fit following the video instructions. I did not use the provided screws, and found some similar normal screws to give me the option to remove them in future. (Which will probably never happen)...

2 de abril de 2025
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Resposta da Jackloc

thank you for taking time to post a positive review about our products and customer experience

Classificada 4 em 5 estrelas

Jackloc window restrictors

I ordered the Jackloc window restrictors, order arrived very quickly but with 1 item missing.
After a quick phone call a replacement was sent out and arrived the next morning.
The staff were very professional and friendly.
The window restrictors were excellent quality.

7 de janeiro de 2025
logótipo da Jackloc

Resposta da Jackloc

Many thanks for the review of our product and service

Classificada 4 em 5 estrelas

Only one key!!

Excellent quality. Nice and heavy which is a good sign for this type of device.
Delivery good. Would normally give a 5.
But for me - one big problem….
ONE KEY - why!?!?! Having to go out and get a spare key cut is time consuming and adds a good % to the cost of the product.
Will be returning sadly.

16 de dezembro de 2024
logótipo da Jackloc

Resposta da Jackloc

Good morning Paul
thanks for the review -following your call to our office a spare key was sent to you on Friday.

Classificada 5 em 5 estrelas

Corded window locks

These are solidly made, well constructed, and easy to fit. They, unlike the numerous cheap Chinese made locks of similar design, are going to last a very long time. Ultimately, you get what you pay for. Additionally, I am pleased to say that they are British made, and come with very clear instructions and tamper proof screws.

9 de agosto de 2024
logótipo da Jackloc

Resposta da Jackloc

Many thanks for taking time to post this very positive review - it always good when a customer understands the difference in quality that our Jackloc products provide

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