So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The service is brilliant to use in the sense my partner never has to worry about credit ti stay in contact but the fact you can’t change your forwarding number yourself if you change your phone number... Ver mais
A empresa respondeu
Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... Ver mais
A empresa respondeu
Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.
Informações de contacto
27 Old Gloucester Street,, WC1N 3AX, London, Reino Unido
- 02080895080
- support@jailtele.com
- jailtele.com
3,4
Aceitável
155 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Family
This is a great way to keep in touch with your loved ones at a cheaper price
23 de novembro de 2020
Resposta da JailTele
Thank you for your review.
Constructive critical
The only thing I would give in terms of constructive criticism is that you should explain in detail the way the monthly plans work for example the more you pay monthly the longer the prisoners minutes last
12 de novembro de 2020
Resposta da JailTele
Thank you for your review.
Loved the fact you get to choose your…
Loved the fact you get to choose your own price range suited to your affordability and went well using it except having an issue with the call connecting threw a few times and having issues before the time run out so didn’t really feel like we got to use our money worth but other than that was fine.
3 de novembro de 2020
Resposta da JailTele
Thank you for your review.
Good service and brilliant customer…
Good service and brilliant customer service
19 de outubro de 2020
Resposta da JailTele
Thank you for your review.
It's good to keep in touch with…friends
It's good to keep in touch with friends, who are in prison.
14 de outubro de 2020
Resposta da JailTele
Thank you for your review.
excellent customer service,full refund received
i never got to use the service because the jail rejected the telephone number, I gave a 5 star rating because the customer service was excellant,they answered all my questions. When i notified them that the telephone number had been rejected they gave me a full refund. The number i purchased was a 0800 number. Just to clarify it was not jailtele fault the number was rejected but the prison had changed there rules (Brinsford prison)
12 de outubro de 2020
Resposta da JailTele
Thank you for your review.
Resposta da JailTele
Thank you for your review.
Excellent service
4 de outubro de 2020
Opinião espontânea
Resposta da JailTele
Thank you for your review.
Such a good service
Such a good service! Saves inmate using their money too so it's just one fee! I love the service.
29 de setembro de 2020
Opinião espontânea
Resposta da JailTele
Thank you for your review.
When ever there is a technical fault…
When ever there is a technical fault they resolve it very quickly and give you extra minutes. Good service
23 de setembro de 2020
Opinião espontânea
Resposta da JailTele
Thank you for your review.
excellent customer service
21 de setembro de 2020
Opinião espontânea
Resposta da JailTele
Thank you for your review.
This does not work number does not work
7 de setembro de 2020
Opinião espontânea
Resposta da JailTele
Dear Customer,
Your number works and I'm sure we can resolve the issues you have if you let us know more details about that.
Please respond to our email so we can help you.
False advertisement
False advertisement. Uses inmates.credit.still and prices go right up once you've bought minutes once. Yes dislike a refund or some extra.minutes to use would be fine
21 de agosto de 2020
Opinião espontânea
Resposta da JailTele
Dear Terri, I'm sorry you've got wrong impression regarding our offer. Our technical support staff is available to help you or issue a refund if you're not happy with the service, it's a pity you did not even try to contact us.
Unfortunately British prisons don't let…
Unfortunately British prisons don't let you use this servive as its a call diversion. If they call you don't tell them its call diversion. I got caught out.
20 de agosto de 2020
Opinião espontânea
Resposta da JailTele
Thank you for your review.
Has made it easier to be able to talk…
Has made it easier to be able to talk during a difficult time
5 de agosto de 2020
Opinião espontânea
Resposta da JailTele
Thank you for your review.
WASTE OF MONEY
Bought and was not able to be used in Peterborough prison. Never got to use it.
Waste of money.
24 de julho de 2020
Opinião espontânea
Resposta da JailTele
Dear Customer.
Thank you for your review. It's a pity you did not even try to contact us to get the issue resolved.
Customer satisfaction is our priority but we need a little cooperation to make you happy.
You will get full refund from us straight away.
We only got to use you once as he moved…
We only got to use you once as he moved jail but such a great service and i got a refund on my 2nd go as we werent gunna use it. Thanks for your services
18 de julho de 2020
Opinião espontânea
Resposta da JailTele
Thank you for your review.
Excellent value for money
Excellent value for money, prompt reply
16 de julho de 2020
Opinião espontânea
Resposta da JailTele
Thank you for your review.
Amazing service
Amazing service, easy to get in contact if you have any Enquires or Problems. I definitely recommend!
8 de julho de 2020
Opinião espontânea
Resposta da JailTele
Thank you for your review.
Its easy to use and top up
Its easy to use and top up. It has saved my prisoner a lot of money. It's also great value.
25 de junho de 2020
Opinião espontânea
Resposta da JailTele
Thank you for your review.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.