JailTele Opiniões 

155
TrustScore: 3.5 em 5

3,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

The service is brilliant to use in the sense my partner never has to worry about credit ti stay in contact but the fact you can’t change your forwarding number yourself if you change your phone number... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de telecomunicação

Informação fornecida por diversas fontes externas

JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

155 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(155)

12 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

It took a long time to sort out a phone…

It took a long time to sort out a phone line but actually I never had any problems from your side and I have always had speedy reply’s on all concerns customer service is really good thanks so much this service is very valuable when you have someone you care for inside

18 de fevereiro de 2020
Opinião espontânea
logótipo da JailTele

Resposta da JailTele

Thank you for your positive comment :)

Classificada 5 em 5 estrelas

Sign up. You won't regret it

I was told about this company by someone who had signed up to several different systems but recommended this as the best they had come across.
I looked at the website for the options available and contacted them with a list of queries. All my questions were answered quickly and patiently and all options explained to me and which one would be best for me based on what I had requested.
I decided to sign up for the 0800 service so that I could cover the full cost of the phone calls.
This is definitely the best way to keep in touch. Credit on the prison system doesn't go anywhere as far as this does.
I wish I had heard of this system earlier. I have been able to speak to my loved one everyday. Our family would totally recommend this service to anyone as you can stay in regular contact and not wait wondering if your loved one is ok as they have run out of credit on their phone account.
Amazing customer service received every time I've contacted them with any query no matter how silly.
So quick and easy to set up. Only delay was the prison doing what they needed to. Sign up for this and stay in touch with your loved one.

12 de fevereiro de 2020
Opinião espontânea
logótipo da JailTele

Resposta da JailTele

Thank you for your positive review. We will keep doing our best to provide high quality service.

Classificada 1 em 5 estrelas

Sorry dont agree that u cant carry.mins…

Sorry dont agree that u cant carry.mins over when I purchased a 1000 mins and only used 14

11 de fevereiro de 2020
Opinião espontânea
logótipo da JailTele

Resposta da JailTele

Thank you for your review. The terms are clearly stated on our website. We have offered you different plans (with rollover minutes) however you didn't accept it. Customer satisfaction is our priority but we need a little cooperation to make you happy.

Classificada 3 em 5 estrelas

It is usually good although sometimes…

It is usually good although sometimes we can't get through or the call will just drop out unexpectedly.

4 de fevereiro de 2020
Opinião espontânea
logótipo da JailTele

Resposta da JailTele

Thank you for your review. Unfortunately we were not able to look into the issues you have mentioned in your review as you haven't reported them to our support team.
We will contact you directly to see how we can improve it.

Classificada 4 em 5 estrelas

Easy to set up and top up but still…

Easy to set up and top up but still expensive

31 de janeiro de 2020
Opinião espontânea
logótipo da JailTele

Resposta da JailTele

Thank you for your review. I've just emailed you with more details about our 30 days packages which are much cheaper than the "Basic PAYG" you're using now. Hope you will find these plans better fit to your average monthly usage.

Classificada 5 em 5 estrelas

JailTele enables you to keep in touch with loved ones in prison.

JailTele offer a great service it enables prisoners to call friends & family on their mobiles at a reduced rate. It can also enable a prisoner to call them at no cost to themselves as the bill is paid by the family member or friend. The customer Service is excellent. I would definitely recommend this company if you want to keep in touch with a person in prison.

8 de janeiro de 2020
Opinião espontânea
logótipo da JailTele

Resposta da JailTele

Thank you for your feedback. Happy calling!

Classificada 2 em 5 estrelas

I think it’s crap that you make us pay…

I think it’s crap that you make us pay then still take of prisoner when if we paying it should be free for them to call that means I have to top up both Now

5 de janeiro de 2020
Opinião espontânea
logótipo da JailTele

Resposta da JailTele

Dear Louise,
our service is to lower the cost of calls from inside the prison - we do not control the phone system in the prison so the rates your inmate pays are out of our control.
Even if you top up both the overall cost is way less than calling your mobile directly from the prison.

We have also another type of the service - FreePhone number (0800) where it's free for the inmate to call and you cover the full cost of the call. You have got this advise by email just yesterday from our support.

Classificada 5 em 5 estrelas

Very friendly

Very friendly, Polite and able to speak to with any query. Thank you very much

Hannah x

12 de novembro de 2019
Opinião espontânea
logótipo da JailTele

Resposta da JailTele

Thank you for your feedback. Happy calling!

Classificada 5 em 5 estrelas

Best service ever

5 de novembro de 2019
Opinião espontânea
logótipo da JailTele

Resposta da JailTele

Thank you for your feedback. Happy calling!

Classificada 5 em 5 estrelas

Thank you JailTele

Thank you JailTele!
Now my loved one calls us for free! :)

23 de outubro de 2019
Opinião espontânea
logótipo da JailTele

Resposta da JailTele

Thank you for your feedback. Happy calling!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais