JetBlue Airways Opiniões 1137

The airplanes are comfortable, however the service on board is not the best. They should train their crew about customer service and customer satisfaction.

Flight from Los Angeles to Fort Lauderdale (1700). I was required to check my backpack, which was intended as a carry-on and contained valuables. The only alternative offered was to move me to another flight, which was not acceptable. When I boarded, there was plenty of overhead space available, which made the situation even more frustrating. Backpacks are not designed to be checked in, especially when they contain personal and valuable items, but this concern was disregarded. Very disappointed with how this was handled and will reconsider flying with this airline in the future.

My worst flight experience, horrible policy, if you won't pay extra you wouldn't know which seat you have, if you seat next to family till boarding

Worst experience. I simply asked to move my seat on an empty flight as the individual next to me smelled. I was dismissed from moving 1x row in front of me. I sat 4HRS in a stench. Never again.

I paid for extra leg room and didn’t get it and wanted a refund. The chat experience was awe full. I waited just under 5 hours and then they kept me waiting when answered a further 45 mins so I gave up. Also the phone, you have to leave a number. When they call back it just goes to answer phone and they leave a message. Did this 6 times and still did not get to speak to an agent. It’s risky if you book with them and something doesn’t go to plan. You can’t get support.

I used to use them every month as moved to Florida almost 5 yrs ago and go to visit my Grandbabies monthly even if just the weekend in Massachusetts. Last TWO times flights canceled due to weather. Completely understand but both times on que was called between 2-3am just to have both trips incorrectly changed! 1st time the agent booked BOTH tickets departing RSW and arriving at BOS. I assumed she was competent even though was extremely rude on phone and when I arrived at BOS a week later to return to Florida was stranded until they found a replacement flight. She also didn't put a single note so was very confusing for poor agent at airport who was tryingto get me home. I also had to pay 3 times for my luggage and seats as supposedly auto refunded. My original canceled flight was 1/27/26 and have yet to receive any refunds. Now day before yesterday my daughters flight was canceled due to weather and she was rescheduled for 9:43pm last night which just kept getting delayed. Was finally given option to reschedule so we did for 6am this morning. Once at airport they stated her original flight left on time (have screen shots of every delay message we had received as she had family picking her up to keep them updated). Once they realized we had that proof stated she never rebooked which again we have screen shots of AND she paid for her seat AND luggage yet again for the 6am flight! At that point stated they had no flights they could get her on today and she was going for important doctors appointment she obviously would not be able to nake at this point and we canceled everything, they then had the audacity to ask if we wanted to keep return flight. Obviously NOT as she cannot get to BOS so WHY would we need a return flight with them. Doubt we will get the over thousand we spent on flights/seats and luggage. Their response. Sorry for inconvenience again and should receive refund in 7-10 business days. WILL NEVER use them again as rather pay any airline other than JetBlue. The Customer Service representatives are ALWAYS rude when you FINALLY receive a return call 8-10hrs later. They could care less about their customers. PLEASE if looking for reliable airline with competent employees do NOT choose Jet Blue. Just wish I had used all the points I accumulated from how often I had been flying back and forth. They have no control over the weather BUT absolutely do have control on booking the flights they tell you you will now be on and how awful they speak to customers. If I could put ZERO stars I would! Also don't even waste your time calling to complain about service or lack of refunds. They tell you someone from "escalation department" will call you and you will NEVER hear back

March 17, 2026 I sat in airport for 7 hours from 4.00 o’clock AM waiting on my plane. It keep delaying to Hartford Ct this was the worse day of my life. With no one telling us what’s going on.

Jasmin from JetBlue I have to say her customer service and customer care is 10/10. She should be promoted to the highest level there is because she knows how to handle customers. I will 100% travel with jet blue again mark my word ❤️

Also kasey from New York JFK customer service was also amazing. Thank you for her kindness to look after me and my friends by seating us a bit closer to each other. Thank you so much kasey your a star ❤️

Horrible experience. First we boarded late. Waited on the plane for an hour for them to then have us re board the plane taking all our gear off with us. And then waited another hour and a half to then take off. Flight was alright but then the airport was supposedly packed so we did full on circles waiting, like some donuts you do in the jet skis. We did that for 40 minutes. To then land originally at 8pm and now landing at 12am. And to now wait ANOTHER HOUR for a gate to open

I called and received a call back about 6 hours later but not only did they refuse to help me change, they informed me that I would be charged a $25 just for using their services.

Terrible communications. Flight canceled two hours ago and the app and text notifications still show flight status delayed 3 hours. Neither the departing or arriving airport are listed as cities with delays/cancellations. Was told plane was in the air when ultimately it wasn't. Three hours in line to rebook, and no one answers their customersupport lines. Very unpleasant experience. Jetblue used to be better than other airlines imo but they have failed miserably lately. After waiting in line to rebook for two hours, they now are dismissing everyone. Telling everyone dial 800 number which no one answers. I understand things go wrong at times but the miscommunication and lack of response is poor.

If I could leave zero stars or negative stars then I absolutely would. They lost us over $1,000 because they couldn't rebook us for something within 24 hours after already having pushed us back 12 hours to begin with. Absolutely ridiculous experience and even their “escalation team” gave us the same lame duck response of things being “uncontrollable” and taking no accountability or responsibility whatsoever for the massive hole they put us in.

JetBlue isn't an airline, it's a piece of crap. The standards are below those of a city bus. They canceled the flight and scheduled another one over a day later. The airline didn't provide breakfast at the hotel, and after a long plea, they even gave me an Uber voucher. Despite having purchased tickets with reserved seats for the canceled flight, without giving a reason, just before boarding the flight, they ordered me to buy new seats, for which I had to pay twice as much as the first time, without any possibility of reversing the price difference, which is embarrassing. The next day, boarding took forever... who knows how many classes in a ridiculous single-class A321. Boarding took 40 minutes, and the plane took off again with a delay. It's a travesty, not an airline. You're far from European standards.

3 hours prior to take off in JFK, JetBlue's main hub, on a day where nobody else shows delays I got another 4 1/2 hour delay on my flight. The last time it was 3 and I cannot recall when I have flown with them and they are on time. This airline should not be allowed to operate. They are clearly not capable of it. Pay more for Delta, United or whomever. It is worth it. It is literally dangerous to book with these people.

Pire compagnie qui existe. 48 heures pour quitter la Nouvelle-Orléans. Le premier jour ils s’ arrêtaient pas de retarder le vol jusqu’à l’annuler. Puis deuxième jour la même chose que des péripéties. À cause de j’ai raté un entretien important et aucun remboursement ne m’a été octroyé.

This is horrible airline!
Spending hours!! Before take off in the air plain and an hour so far after landed.
They say 15 minutes while takes hours with horrible noise.
I missed an important meeting which led to a deal lose !
I would never recommend this airline line.
If I could I would give them 0 stars !!
Will never use them again !

My wife and I had an excellent experience flying with JetBlue from Fort Lauderdale to Guatemala and back. From the moment I checked in at the airport, everything was smooth and well organized. The staff was friendly, professional, and very helpful throughout the entire trip.
Both flights were on time, the seats were comfortable, and the cabin was clean and well maintained. The in-flight entertainment and the attentive service made the journey very enjoyable.
Traveling with JetBlue made the trip between Fort Lauderdale and Guatemala stress-free and pleasant. I truly appreciate the great service and would gladly choose JetBlue again for future travels. Highly recommended!

They decided to cancel our flights to JFK from Heathrow after rescheduling it 2 times!!! Then to find out they are no longer flying to JFK, so we couldn’t reschedule! The flights were cancelled in January and we are still waiting for a refund! They’ve completely ruined our family holiday!

Terrible customer service. My brother is stuck in Middle East during war, one of their reps confirmed cancellation of his ticket but didn’t cancel it. When I called again, they outrightly refused cancellation.

This was my first time on a plane and overall it was a good experience. However, during bag claim my suitcase came back damaged. It was a brand new suitcase that I'd bought for my trip and it now has a hole in it.

I heard from other people on the trip that their bags also came bag damaged. I had seen staff throwing the bags and being aggressive out the plane window. Not happy whatsoever.