Rod was extremely helpful in processing my request. Gerald support is always so quick and helpful. The Gerald app is easy to use and provides amazing services.
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Leia as opiniões dos outros
Gerrard wallet has been a really good experience. I’ve been able to order stuff that I need from my house and stuff that I need for my classroom and get a small cash advance. I wish the cash advances... Ver mais
A empresa respondeu
Gerald Waller is a great app. I love that I can order my household essentials and get an advance. When an emergency happened and I needed an extension to repay Jonas was very helpful with setting that... Ver mais
A empresa respondeu
⭐⭐⭐⭐⭐ I had a great experience with Gerald Wallet! I needed help updating my phone number on my account, and the process was incredibly easy and quick. The support I received from Gerard was excell... Ver mais
A empresa respondeu
Informações sobre a empresa
- Serviços de finanças alternativos
- Instituição financeira
- Serviço de transferência de dinheiro
- Serviços financeiros não bancários
Escrito pela empresa
We built Gerald to make a difference. From fee-free cash advances to Buy Now Pay Later, Gerald gives everyday people the tools they need to save more, spend smarter, and stay ahead — without the hidden costs.
Informações de contacto
Estados Unidos da América
- support@joingerald.com
- joingerald.com
4,8
Excelente
88 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Gerald really care
Gerald really care about their customers, they are always considerate and every time I speak to Stephanie she never complains she is ready to help. The product I receive from them is always on time and legitimately fresh and reliable.
18 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
We really appreciate you sharing this — it means a lot to hear that you feel supported and cared for. We’ll be sure to pass your kind words along to Stephanie — she’ll truly appreciate it! It’s also great to know your orders have been arriving on time and in good condition. We’re continuously working to improve and provide the best experience for our users. Thanks again for your feedback!
They definitely helped out with…
They definitely helped out with everything no problems or anything
17 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
We’re really glad to hear everything was handled smoothly and without any issues — that’s exactly the experience we aim to provide. We’re continuously working to improve and ensure we deliver the best service possible to our users. Thanks for taking the time to share this!
Advance Pros and cons
I did not like that you had to spend most of your advance on things you didn’t have in mind prior to applying for the advance but they still give you something so it’s fine. I requested an extension on my loan repayment due to not receiving the order I purchased and was immediately helped by Jonas.
17 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
Thank you for sharing your honest experience — we truly appreciate it.
Gerald combines Buy Now, Pay Later and Cash Advance services: you use part of your advance to shop in our e-store, and after your purchase, enjoy a fee-free Cash Advance transfer to your bank — with no upfront payments, no out-of-pocket cost, no interest, no subscriptions, and no late fees. We're sorry if this isn't currently aligned with your needs.
We're also really glad Jonas was able to help you extend the repayment — that's exactly the kind of support we aim to provide.
For more details on how everything works, feel free to check our Terms of Use or FAQ.
We hope to serve you even better next time!
Markfil was helpful today
Markfil was helpful today. Have very nice customer service
17 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
Thanks for highlighting your experience with Markfil — we’re glad to hear they were able to assist you and provide great customer service. We’re continuously working to improve and deliver the best experience for our users, and your feedback means a lot!
Jonas was great in extending my…
Jonas was great in extending my repayment date! Thanks!
17 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
Thanks for sharing your experience — we’re glad to hear Jonas was able to help extend your repayment date smoothly. We’re continuously working to improve and provide the best service possible, and we appreciate your feedback!
ED was great and helped me quickly
ED was great and helped me quickly
17 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
Glad Ed was able to help you quickly. We’ll continue working to provide fast and helpful support for our users.
Great customer service
ED, did an amazing job at assisting me and was quick and efficient
17 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
Glad to hear Ed was able to assist you quickly and efficiently. We’ll continue working to provide prompt and reliable support for our users.
Mark was very helpful
Mark was very helpful. Friendly and great customer support
17 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
Great to hear Mark was able to help and provide friendly support. We’ll continue working to deliver helpful and reliable assistance for our users.
It’s a great and easy service to use.
It’s a great and easy service to use.
17 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
We're glad to hear you’re finding the service easy to use. We’ll continue working to keep the experience simple and helpful for our users.
Positive experience
I’ve had a genuinely positive experience using the Gerald app. The platform is intuitive, efficient, and designed with the user in mind, especially during moments when financial flexibility is most needed. What truly sets Gerald apart, however, is its thoughtful extension policy. Life can be unpredictable, and having the ability to extend a repayment date provides a level of reassurance and support that many other apps simply do not offer.
I would also like to commend the exceptional customer service—particularly my interaction with Jonas. He was professional, understanding, and handled my concerns with both efficiency and empathy. It’s rare to find that level of care in financial services today.
Overall, Gerald stands out as a reliable and user-focused solution for short-term financial needs, combining convenience with genuine support.
17 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
Thank you for the thoughtful feedback. We’re glad to hear the app has been helpful during times when flexibility matters most, and that the extension option made a difference for you. It’s also great to know Jonas was able to support you with care and professionalism. We’ll continue working to provide a reliable and user-focused experience.
Everyone helps me and it’s great
Everyone helps me and it’s great. Stephanie is the best.
17 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
Great to hear our team has been helpful and that Stephanie stood out to you. We’ll continue working to provide supportive and reliable service for our users.
Working with Mark
Its such a great experience whenever i deal with Mark, he always helps me out and is very efficient. Im grateful for the amazing customer service especially when i need my payment dates moved around etc.
17 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
Great to hear Mark has been able to help and make things easier when you need support. We’ll continue working to provide efficient and reliable assistance for our users.
rod help me very good nice support it…
rod help me very good nice support it was so easy to get a cash advance 100% recommended
16 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
Glad to hear Rod was able to help and make the process easy for you. We’ll continue working to provide smooth support and a positive experience for our users.
Markfil helped quickly and helped me…
Markfil helped quickly and helped me out.
16 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
Glad to hear Markfil was able to help you quickly. We’ll continue working to provide prompt and reliable support for our users.
Extension
Jonas was very nice and he offered me an extension on my repayment. He was very friendly and prompt.
16 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
Gerard assisted me in a swiftly manner.
14 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
Jubelle help me out very much to change…
Jubelle help me out very much to change my repayment date..I really appreciate you jubelle keep up the good work..god bless you
16 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
⭐⭐⭐⭐⭐ excellent support from Gerard!
⭐⭐⭐⭐⭐
I had a great experience with Gerald Wallet! I needed help updating my phone number on my account, and the process was incredibly easy and quick. The support I received from Gerard was excellent — he was helpful and made the whole thing stress-free. Everything was handled conveniently through email, which made it even smoother. I would definitely use Gerald Wallet again and highly recommend them to anyone looking for a hassle-free experience!
16 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
Gearard was an Amazing help !!
16 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
Rod helped me with my cash advance
Getting a cash advance is easy and the customer service team helps you if you need help
15 de março de 2026
Opinião espontânea
Resposta da Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
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