Service was ok but when trying to get hold of customer service I couldn't get any joy. A phone number would have been helpful but it all seems to be on line now which doesn't really help the older gen... Ver mais
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Leia as opiniões dos outros
I've been driving for more than 40 years, no speeding fines, no at fault accidents...I even use drive score and have a score of 914! a clean record - yet mainstream insurers still wanted to charge me... Ver mais
A empresa respondeu
The app is worth its use, it saved my £200 on my insurance, it easy to use and looks at how you drive to save you money. The whole process was so easy, just bare in mind it takes time to monitor your... Ver mais
A empresa respondeu
Thoroughly impressed with the process so far, although the test drive period was a little long (probably because I don’t drive every day). It all pays off in the end though and managed to achieve a de... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Rooster helps safe drivers save money on car insurance, fuel, mot’s, repairs, parking and more. Download. Drive. Save
Informações de contacto
Kemp House, 160 City Road,, EC1V 2NX, London, Reino Unido
- hello@joinrooster.co.uk
- joinrooster.co.uk
4,0
Bom
619 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Rooster
Thanks for your 5* review about our car insurance service. Pleased you value our service as first class.
Resposta da Rooster
Thanks for your review. Great to hear you found our Rooster website easy to use and the process straight forward.
The use of your own driving performance…
The use of your own driving performance reducing costs is great.
16 de abril de 2026
Resposta da Rooster
Thanks for the positive review, Ian! We really appreciate the feedback. Rooster was built to reward safe drivers, so we’re thrilled to have you onboard and seeing those savings. Nicola
Jack online chat
Amazing experience all ways so quick and effective when contacting anyone on the support help line chat. Everything is done with care and attention and for someone who suffers severe anxiety and is unable to speak on the phone this is Amazing and so quick.
16 de abril de 2026
Opinião espontânea
Resposta da Rooster
Thanks for the wonderful review. We are pleased Jack was able to help you today and make managing your account easier for you. We will be sure to pass on your positive comments. Thank you.
Having answered a couple of queries for…
Having answered a couple of queries for me, the decision was easy. No hassle and relatively painless. Thank you
16 de abril de 2026
Resposta da Rooster
Thanks for the 5* review. Delighted to hear our customer service team were able to answer your queries quickly.
This is the first time that I have used…
This is the first time that I have used your services. What is impressive is the professional way you have managed my insurance needs, well done to your team
Regards
Terence Silcock
13 de abril de 2026
Resposta da Rooster
Many thanks for your 5* review. Great to hear you're impressed with our professionalism and the way our customer service team managed your insurance needs. Nicola
A no stress or drama experience.
A no stress or drama experience.
Straight talking and to the point.
Definitely recommend
3 de abril de 2026
Resposta da Rooster
Thanks very much for the 5* review, really appreciate your comments. Great to hear you've found our service easy and to the point. I will be sure to pass on your positive comments to our customer service team. Nicola
My experience was being resolved using…
My experience was being resolved using the message service on the website.
All my queries we're resolved and were completed efficiently with full support.
27 de março de 2026
Opinião espontânea
Resposta da Rooster
Hi Peter, many thanks for your 5 * review. Pleased our customer service team was efficient and your queries were resolved satisfactorily. Team Rooster.
♾️ Would recommend your family and friends
Rooster Car insurance is the best company I been so far. Cheap insurance better than all the company I been so far. Almost been a year with Rooster best customer service as they respond on time and easy to deal with. I will definitely stick with Rooster.
25 de maio de 2025
Opinião espontânea
Resposta da Rooster
Thank you so much for your 5* review. Pleased to hear you've had such a positive experience with us and that we saved you money on your car insurance. Great to know you'll be staying with Rooster for another year!
Resposta da Rooster
Thanks for the great rating! We’re happy we could provide a quick and efficient experience for you.
Resposta da Rooster
Thanks for the five star rating! We're glad to hear you found our website easy to navigate.
Very simple to get policy
Very simple to get policy, competitive quote. Question answered quickly
5 de fevereiro de 2026
Resposta da Rooster
Thank you so much for your positive review. Pleased to have you onboard as a Rooster customer.
Difficulty to actually pay the premium
Making a payment online by credit card was exceedingly difficult. It resulted in my Lloyds card being blocked and now I’m without this card for a week till they send me a new one.
Payment using my M&S card worked but the messages were exceedingly clunky.
There is no phone contact and messages via chat are exceptionally useless. I hope I never have to make a claim.policies seem to be underwritten by Aviva so at least there’s a decent company at the end of the chain.
I wasn’t making a general enquiry, it was for uptake of a policy, which was difficult to process online. Is there no phone number for your sales department?
21 de janeiro de 2026
Resposta da Rooster
Thank you for taking the time to leave a review. We’re sorry to hear that parts of the process felt frustrating.
To clarify for anyone reading, payment authorisation is handled by the card provider via 3D Secure. In some cases a bank may decline or block a transaction for security reasons, which is outside our control. This can occasionally vary depending on how the payment is processed, and using an alternative method usually resolves it, which it did in your case.
We’re also transparent that we don’t offer phone support for general enquiries and instead provide help via the Rooster app on our live chat and email. This allows us to keep costs down and pass savings onto our customers.
We’re pleased you were able to take out cover and secure a lower price than your previous provider, and we appreciate your feedback so we can continue to improve our service. If you need further help, our team can be reached via Live Chat on the Rooster app or via email.
Team Rooster
In response to your additional comment, we only provide phone lines for our claims team, everything else is done via the Rooster app on our Live Chat - again keeping our costs down to a minimum.
Lots of ways to see the price…
Lots of ways to see the price difference - excess - etc. loved it.
3 de janeiro de 2026
Resposta da Rooster
Happy New Year to you. Delighted to hear your comments. Team Rooster.
The chat portal was really good
The chat portal was really good. The help I received was excellent. I managed to make a mistake with the start date. As this couldn't be changed I was guided through cancelling the wrong policy and creating a new one.
2 de janeiro de 2026
Resposta da Rooster
So pleased we were able to help and thanks for your comments. Happy New Year to you. Team Rooster
Easy to find and to do
2 de janeiro de 2026
Resposta da Rooster
Thank you so much for your positive review. Happy New Year to you.
Ridiculous pricing more expensive than…
Ridiculous pricing more expensive than my current insurer by a mile despite safe driving I had the highest rating with my current insurances Blackbox so if it really quoted based on the driving then it should have been way cheaper.
27 de junho de 2025
Resposta da Rooster
Hi Conan, thanks for highlighting your concern. However, if you please take a look at your overall driving scores within the app, you will see you unfortunately did not perform well enough to be offered our most competitive price. Also, it is worth bearing in mind that at Rooster we look at many more elements of your driving behaviour than that of a black box. Thanks for giving Rooster a go.
Resposta da Rooster
Pleased to hear you found our Rooster site easy to navigate! All the best, Team Rooster.
Jack was really helpful In helping me…
Jack was really helpful In helping me find affordable and the right quotes for myself and was super friendly and made me feel welcome to talk
11 de novembro de 2025
Opinião espontânea
Resposta da Rooster
Great to hear we were able to help you navigate the best price. If there's anything else you need please come on our Live Chat via the Rooster app. Thank you!
See it, say it, insure it with Rooster
In a list of things I’d like to spend my time on car instance isn’t particularly high, however when it got confusing and needing sorting with changes Jack and the Rooster team were phenomenally helpful and made it painless. That’s my kind of Car insurance sorting!
10 de novembro de 2025
Opinião espontânea
Resposta da Rooster
Thank you so much for your positive review. So pleased we were able to help. Team Rooster.
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