Service was ok but when trying to get hold of customer service I couldn't get any joy. A phone number would have been helpful but it all seems to be on line now which doesn't really help the older gen... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Service was ok but when trying to get hold of customer service I couldn't get any joy. A phone number would have been helpful but it all seems to be on line now which doesn't really help the older gen... Ver mais
A empresa respondeu
I've been driving for more than 40 years, no speeding fines, no at fault accidents...I even use drive score and have a score of 914! a clean record - yet mainstream insurers still wanted to charge me... Ver mais
A empresa respondeu
The app is worth its use, it saved my £200 on my insurance, it easy to use and looks at how you drive to save you money. The whole process was so easy, just bare in mind it takes time to monitor your... Ver mais
A empresa respondeu
Thoroughly impressed with the process so far, although the test drive period was a little long (probably because I don’t drive every day). It all pays off in the end though and managed to achieve a de... Ver mais
A empresa respondeu
Rooster helps safe drivers save money on car insurance, fuel, mot’s, repairs, parking and more. Download. Drive. Save
Kemp House, 160 City Road,, EC1V 2NX, London, Reino Unido
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Jack from the Rooster Team has been my lifeline. i have had some issues with Rooster Accident Assist regarding communication with their partner Team at another company and he is helping me out- going above and beyond to assist me just shows the lovely customer service they've got at Rooster. Love the app, how helpful it is, and how helpful the team are!

Resposta da Rooster
I spent quite a while using this app to get my quote, driving carefully to demonstrate my safe driving behavior. After all that time and effort monitoring my driving, they rejected me anyway.
If Rooster wasn't going to insure me regardless of how safely I drove, they should have informed me upfront instead of wasting my time. It's frustrating to invest weeks into proving you're a safe driver, only to be rejected at the end.
The whole point of this app is supposed to be that careful driving gets you better rates, but apparently that doesn't matter if they've already decided not to insure you. Very disappointing experience and a complete waste of my time.
I would not recommend this app to others - save yourself the hassle and go with a traditional insurer that will tell you upfront whether they can offer you coverage.

Resposta da Rooster
Had to ammend my wife's details on the policy after a DVLA mess up, got answered straight away on the messaging system, so easy to use. Would rather message than jump through hoops with phone numbers.
The advisor Jack was very pleasant and everything was changed so easy.

Resposta da Rooster
Very straightforward online process, both in getting a quote via drivescore and completing the purchase on Rooster's website.

Resposta da Rooster
Very helpful
Help I needed went very smoothly
With no issues and quick responses
So very happy
And agent was very good and kind ☺️👌

Resposta da Rooster
Honestly was a little skeptical of rooster given they work differently to most insurance companies. However I can now say after being with rooster for 2 years now, AND having a car crash (write off) within those 2 years, I would absolutely recommend them to ANYBODY. The test drive is super simple, the customer service is incredible and everyone at rooster has been so lovely and helpful as well. When it came to sorting out my claim for my crash I was dreading it as I’ve heard horror stories from friends about dealing with insurance. However it was truly a breeze. There was no back and forth with them, they stuck to their word on the payout, it was quick aside from an issue which was out of anybody’s control where the police didn’t release my car, although once that was sorted the insurance claim was settled within about a week. Once I had got the nerve to get a car again, I went straight back to rooster. They gave me a quote, I bought the car, and then a different quote came up much higher than originally. I spoke to their customer services and they decided to honour the original (and cheaper) quote they had given. When it came to my renewal, rooster wasn’t the cheapest for me anymore (due to my crash understandably) however I did decide to stick with them because of how incredible all round they have been since being with them.

Resposta da Rooster
I joined Rooster, thinking it was a good deal. Then i got a heard search added to me. Never had this happen before.
Three days after starting the plan, I attempted to cancel and was charged a £50 cancellation fee.
No sense of empathy from customer service. Regarding the hard search cancellation, I was basically told to sort it out myself.
I tried to call the company they told me to reach regarding the hard search (Premium credit), but they told me to contact Rooster. When I contacted Rooster, they told me the same thing.

Resposta da Rooster
Excellent. Good communication with customer services(Jack).The quote given was taken up immediately as the price was£100 lower than any other. Well done Rooster, would definitely recommend you.

Resposta da Rooster
After being declined by the underwriters, I then contacted Rooster as I knew that this decision wasn’t fair, and then Rooster got back to me and said that they looked at my profile again and they have found an error. Once that was sorted out I then got a quote which was good, I am happy now as it will save me a lot of money! So thank you Rooster!
Ps to whoever is reading this review if this happened to you contact rooster and hopefully they will sort this issue out for you. All the best.

Resposta da Rooster
Quoted £500 a month for a 2.0L Golf GTD at 18, quick search on compare the market and got my insurance for £170 a month. Definitely not saving money :|

Resposta da Rooster
Recommendation from my drive score app. Saved over £400 from previous insurance. Very happy

Resposta da Rooster
i cant find a cheap insurance for my car

Resposta da Rooster
It’s a okay app nothing fancy and nothing complicated just standard which isn’t bad

Resposta da Rooster
A nice easy website to navigate, with optional extras. Very clear. Thanks for a great quote and experience

Resposta da Rooster

Resposta da Rooster
My first time making use of the breakdown I purchased within app. Breakdown team were superb! Dropped me to the garage I requested and kept me up to date with arrival time etc. recovery man was great too
For £2.99 a month I really could not ask for a better deal

Resposta da Rooster
Easy online steps to follow,with cheaper insurance as a reward for safe and defensive driving which also saves you money on fuel and maintenance costs.Win win.

Resposta da Rooster
Cheap food nice and tasty fast service

Resposta da Rooster

Resposta da Rooster
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