Rooster  Opiniões 

619
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Service was ok but when trying to get hold of customer service I couldn't get any joy. A phone number would have been helpful but it all seems to be on line now which doesn't really help the older gen... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've been driving for more than 40 years, no speeding fines, no at fault accidents...I even use drive score and have a score of 914! a clean record - yet mainstream insurers still wanted to charge me... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The app is worth its use, it saved my £200 on my insurance, it easy to use and looks at how you drive to save you money. The whole process was so easy, just bare in mind it takes time to monitor your... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Thoroughly impressed with the process so far, although the test drive period was a little long (probably because I don’t drive every day). It all pays off in the end though and managed to achieve a de... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Companhia de seguros
  2. também em
  3. Serviço de motorista

Escrito pela empresa

Rooster helps safe drivers save money on car insurance, fuel, mot’s, repairs, parking and more. Download. Drive. Save


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

619 opiniões

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4,0

Todas as opiniões

(619)

41 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Jack from the Rooster Team has been my…

Jack from the Rooster Team has been my lifeline. i have had some issues with Rooster Accident Assist regarding communication with their partner Team at another company and he is helping me out- going above and beyond to assist me just shows the lovely customer service they've got at Rooster. Love the app, how helpful it is, and how helpful the team are!

27 de outubro de 2025
Opinião espontânea
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Resposta da Rooster

Thank you very much for your positive review - we will certainly pass on your comments to Jack & we're pleased we were able to resolve any issues you were having. Team Rooster.

Classificada 1 em 5 estrelas

Waste of Time - Rejected After Monitoring Period

I spent quite a while using this app to get my quote, driving carefully to demonstrate my safe driving behavior. After all that time and effort monitoring my driving, they rejected me anyway.
If Rooster wasn't going to insure me regardless of how safely I drove, they should have informed me upfront instead of wasting my time. It's frustrating to invest weeks into proving you're a safe driver, only to be rejected at the end.
The whole point of this app is supposed to be that careful driving gets you better rates, but apparently that doesn't matter if they've already decided not to insure you. Very disappointing experience and a complete waste of my time.
I would not recommend this app to others - save yourself the hassle and go with a traditional insurer that will tell you upfront whether they can offer you coverage.

21 de fevereiro de 2025
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Resposta da Rooster

Thanks for taking the time to leave a review. Just to clarify, the test drive isn’t about driving extra carefully for a few weeks. It’s designed to understand how you actually drive day to day so we can offer fairer prices to most people.

Driving behaviour is the main factor in our pricing, but we also have to look at things like driving history which unfortunately meant none of our underwriting partners were able to offer you a quote at the time.

Our criteria and panel do change regularly though, so it’s worth checking back to see if one of our providers can now offer you a quote.

We know it’s frustrating to go through the process and not get an offer, but the test drive helps us give many drivers who are overcharged elsewhere a fairer deal.

You can still use the app for your MOTs, servicing, breakdown and other car savings — and hopefully we can help you save money in other ways. Thanks again for your feedback. Nicola

Classificada 5 em 5 estrelas

Had to ammend my wife's details on the…

Had to ammend my wife's details on the policy after a DVLA mess up, got answered straight away on the messaging system, so easy to use. Would rather message than jump through hoops with phone numbers.
The advisor Jack was very pleasant and everything was changed so easy.

17 de outubro de 2025
Opinião espontânea
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Resposta da Rooster

Thanks for your message Paul. Great to hear you had a good experience with us and everything was dealt with quickly for you. 👍

Classificada 5 em 5 estrelas

Very straightforward online process

Very straightforward online process, both in getting a quote via drivescore and completing the purchase on Rooster's website.

13 de outubro de 2025
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Resposta da Rooster

Hi John, great to see you purchased your quote with Rooster. Pleased the whole process was seamless for you. Safe and happy driving 🚗

Classificada 5 em 5 estrelas

Great work

Very helpful
Help I needed went very smoothly
With no issues and quick responses
So very happy
And agent was very good and kind ☺️👌

8 de outubro de 2025
Opinião espontânea
logótipo da Rooster

Resposta da Rooster

Thank you for your positive review, and pleased our customer service team were able to help.

Classificada 5 em 5 estrelas

Best and easiest insurance to deal with

Honestly was a little skeptical of rooster given they work differently to most insurance companies. However I can now say after being with rooster for 2 years now, AND having a car crash (write off) within those 2 years, I would absolutely recommend them to ANYBODY. The test drive is super simple, the customer service is incredible and everyone at rooster has been so lovely and helpful as well. When it came to sorting out my claim for my crash I was dreading it as I’ve heard horror stories from friends about dealing with insurance. However it was truly a breeze. There was no back and forth with them, they stuck to their word on the payout, it was quick aside from an issue which was out of anybody’s control where the police didn’t release my car, although once that was sorted the insurance claim was settled within about a week. Once I had got the nerve to get a car again, I went straight back to rooster. They gave me a quote, I bought the car, and then a different quote came up much higher than originally. I spoke to their customer services and they decided to honour the original (and cheaper) quote they had given. When it came to my renewal, rooster wasn’t the cheapest for me anymore (due to my crash understandably) however I did decide to stick with them because of how incredible all round they have been since being with them.

26 de agosto de 2025
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Resposta da Rooster

Dear Gabbi, so pleased you've had a great experience with us. Thanks for your positive comments! 😁

Classificada 1 em 5 estrelas

They dont care + Hard search + Cancellation fee

I joined Rooster, thinking it was a good deal. Then i got a heard search added to me. Never had this happen before.
Three days after starting the plan, I attempted to cancel and was charged a £50 cancellation fee.
No sense of empathy from customer service. Regarding the hard search cancellation, I was basically told to sort it out myself.
I tried to call the company they told me to reach regarding the hard search (Premium credit), but they told me to contact Rooster. When I contacted Rooster, they told me the same thing.

10 de setembro de 2025
Opinião espontânea
logótipo da Rooster

Resposta da Rooster

Hi Henry, I want to clear up a couple of things as I can see why this felt frustrating for you.
When you choose to pay monthly, it isn’t Rooster or the insurer lending the money. It’s a finance company – in this case Premium Credit – who pay the full year’s premium up front and then collect the instalments from you. Because this is a regulated loan, Premium Credit must run a hard credit search. That’s not unique to Rooster — it’s how monthly instalments work across the market.
On cancellation, the £50 fee is charged by Rooster if the policy cancels once it has already started. This is set out in our terms and conditions, which are included in your policy documents, but I’m sorry if this wasn’t clear at the time. It can feel harsh if you cancel soon after taking cover, though we did highlight it before your policy was cancelled.
Where we could have done better is explaining all of this more clearly from the start and making sure you weren’t left bouncing between us and Premium Credit. For that I apologise, and we’ll be tightening up how we handle these cases in future.
If there’s anything else you’d like clarity on, please email us at hello@joinrooster.co.uk.

Classificada 5 em 5 estrelas

Excellent

Excellent. Good communication with customer services(Jack).The quote given was taken up immediately as the price was£100 lower than any other. Well done Rooster, would definitely recommend you.

1 de setembro de 2025
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Resposta da Rooster

Thanks for your comments, which we'll pass onto Jack. Great that we were able to offer you a competitive price based on your driving. Hopefully the Rooster app can offer you further savings with your car. Best Wishes Team Rooster

Classificada 4 em 5 estrelas

After being declined by the…

After being declined by the underwriters, I then contacted Rooster as I knew that this decision wasn’t fair, and then Rooster got back to me and said that they looked at my profile again and they have found an error. Once that was sorted out I then got a quote which was good, I am happy now as it will save me a lot of money! So thank you Rooster!

Ps to whoever is reading this review if this happened to you contact rooster and hopefully they will sort this issue out for you. All the best.

29 de agosto de 2025
Opinião espontânea
logótipo da Rooster

Resposta da Rooster

So pleased we have been able to offer you competitive price now. Thanks for persevering with Rooster!

Classificada 1 em 5 estrelas

Quoted £500 a month for a 2.0L Golf GTD…

Quoted £500 a month for a 2.0L Golf GTD at 18, quick search on compare the market and got my insurance for £170 a month. Definitely not saving money :|

19 de junho de 2025
Opinião espontânea
logótipo da Rooster

Resposta da Rooster

Hi Harry, sorry we couldn’t offer you a lower price. On this occasion traditional pricing, rather than behavioural based, worked out cheaper. We hope you’ll still find the Rooster app useful for saving time and money on your car. Best wishes Team Rooster

Classificada 1 em 5 estrelas

i cant find a cheap insurance for my car

i cant find a cheap insurance for my car

22 de agosto de 2025
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Resposta da Rooster

Hi, I can see you only signed up to our test drive very recently, and we need at least 3 weeks driving data for us to analyse to see if we can offer you a quote. We are sorry if you didn't understand this criteria at sign up - we try to make this as clear as possible. If there is anything else we can help you with in the interim please come on our Live Chat via the app. Many thanks.

Classificada 3 em 5 estrelas

It’s a okay app nothing fancy and…

It’s a okay app nothing fancy and nothing complicated just standard which isn’t bad

28 de junho de 2025
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Resposta da Rooster

Hi, thanks for your review. We hope we can offer you savings with everything to do with your car ownership plus a good car insurance quote too!

Classificada 5 em 5 estrelas

A nice easy website to navigate

A nice easy website to navigate, with optional extras. Very clear. Thanks for a great quote and experience

18 de agosto de 2025
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Resposta da Rooster

So pleased we were able to help you with a fair priced quote, and great to hear you are making the most of all the Rooster app has to offer.

Classificada 3 em 5 estrelas

Still on trial

Still on trial

1 de maio de 2025
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Resposta da Rooster

Great to see you've signed up to complete the Rooster test drive. Hopefully your quote is fairly priced for you and you are able to use the app to help save you money with other areas of your car ownership.

Classificada 1 em 5 estrelas

Rubbish aplication

Rubbish aplication . Don’t download . No cheap insurance

12 de agosto de 2025
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Resposta da Rooster

Hi, we can see you only signed up recently, and we need at least 3 weeks data in order for us to analyse your driving data to see if we can give you a fairer quote. We are sorry if you didn't understand this criteria at sign up - we try to make this as clear as possible. In the meantime, if there is anything else we can help you with please come on our Live Chat via the app. Many thanks.

Classificada 5 em 5 estrelas

BREAKDOWN REVIEW

My first time making use of the breakdown I purchased within app. Breakdown team were superb! Dropped me to the garage I requested and kept me up to date with arrival time etc. recovery man was great too

For £2.99 a month I really could not ask for a better deal

30 de julho de 2025
Opinião espontânea
logótipo da Rooster

Resposta da Rooster

Thanks for your review Jack, so pleased you had a great experience with our Rooster breakdown service. Let's hope you don't have to use it again any time soon.😊

Classificada 5 em 5 estrelas

Easy online steps to follow,with…

Easy online steps to follow,with cheaper insurance as a reward for safe and defensive driving which also saves you money on fuel and maintenance costs.Win win.

1 de agosto de 2025
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Resposta da Rooster

Great to see you've purchased an insurance policy with us and joined our community of safe drivers. Thanks for your positive comments.

Classificada 5 em 5 estrelas

Ease of manipulation good information

Ease of manipulation good information

22 de julho de 2025
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Resposta da Rooster

Thanks for your positive review and great to hear you are finding Rooster useful. Hopefully we can offering you a competitive quote once you've finished our test drive. 🙂

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