I have ordered trousers from Jolliman before and they were very good. When I reordered using exactly the same product code they sent a different brand that didn't fit. It seems they change what they a... Ver mais
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Leia as opiniões dos outros
I recieved an unsolicited piece of charity mail, with my full name and address on. After contacting the charity and asking them to remove my data I asked where they had got the address from, they to... Ver mais
The trousers didnt look like the advert,the legs were too wide ,so we returned them that was about 2 weeks ago and NO RESPONCE OR REFUND dont think we will use them again
A empresa respondeu
Appreciate free postage and added discounts. Also availability of larger sizes - regrettable but true that too many of us are overweight. Also short 27" trouser legs - ideal for those of us who shrink... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de moda masculina
- Fornecedor de vestuário
- Loja de calçado
- Loja de chapéus
- Loja de cintos
- Loja de roupa
Escrito pela empresa
Jolliman established in 1946 has become one of the leading mail-order companies supplying quality products at affordable prices. The company throughout 74 years trading has continued to be family owned and able to maintain the traditional values by rewarding their loyal customers with value for money and good quality clothing, whilst at the same time have continued to invest in operating systems to shape for another 50 years of good honest shopping. Jolliman our brand is our promise.
Informações de contacto
177/181 Great Bridge Street , B70 0DJ, West Bromwich, Reino Unido
- 0303 031 0310
- marketing@jolliman.co.uk
- jolliman.co.uk
3,0
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to order no problems at all…
Easy to order no problems at all recommend Jolliman to all
23 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning George,
Thank you for the wonderful feedback and recommendation. We're glad to hear you had a smooth ordering experience. We look forward to serving you again soon.
kind Regards
Jolliman Care Team
Good customer service and easy to use.
Good customer service and easy to use.
23 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning Mr Schnyder ,
Thank you for your feedback. We're glad you found our service helpful and easy to use. Looking forward to serving you again.
Kind Regards
Jolliman Careteam
Jolliman newbee
This is the first time I have ordered from Jolliman.
The ordering process was easy and clear.
The catalogue easy to read and very informative.
22 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning Janet,
Thank you for choosing Jolliman for your first order. We're delighted to hear that you found the ordering process straightforward and the catalogue helpful. We look forward to serving you again soon.
Kind Regards
Jolliman Care Team
First time buyer review
Catalogue was clear and concise. Only one thing could be an improvement for the coats and jackets - detailing the length. Also, on your Web site when you hit the "read more" for a detailed description of the item, it just takes you back to the top of the page. Maybe worth looking into this.
22 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning James,
Thank you for your feedback and taking the time to leave us a review . We're glad you found the catalogue clear. We'll certainly look into adding length details for coats and jackets, as well as getting the "read more" function on our website looked into to improve the shopping experience. Your input is valuable in helping us make these improvements.
Kind Regards
Jolliman Care Team
Low quality item and poor customer experience.
The item I ordered was fairly low quality and not up to the job that was claimed. I did eventually get a refund but it was a long time coming and only after I had sent two reminders.
16 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning Richard,
Thank you for your feedback. We apologise that the item didn’t meet your expectations and for the delay in processing your refund. We’re working to improve both product quality and response times to ensure a smoother experience in the future. Thank you for bringing this to our attention.
kind Regards
Jolliman Care Team
Prompt service and early delivery
Prompt service and early delivery. No hassle . Easy to purchase.
20 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for your feedback. We're thrilled to hear you enjoyed the prompt service and hassle-free experience. We look forward to serving you again soon.
Kind Regards
Jolliman Care Team
trust worthy company
It was easy to place an order, and there was plenty of choice to select from
15 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Chapman,
Thank you for your feedback. We’re glad to hear you found the ordering process easy and enjoyed our wide range of choices. We look forward to serving you again soon.
Kind Regards
Jolliman Care Team
The jumper was of a very good quality…
The jumper was of a very good quality and price.
19 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for your review, We're thrilled to hear you're pleased with the quality and price of the jumper. We hope you enjoy wearing it, and we look forward to serving you again in the future.
Kind Regards
Jolliman Care Team
10% off and free postage
18 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Burr,
Thank you for the 5-star review. We’re glad you enjoyed the 10% discount and free postage. Happy shopping. we look forward to serving you again in the future.
Kind Regards
Jolliman Care Team
Very unimpressed with this service
Very unimpressed with this service. I ordered three items and only received two. The third was out of stock but would follow when received by Jollimans. Both items were returned because they were not what I had ordered.It seems that they too were out of stock so Jollimans had sent replacements of their choosing ! When I chased them today for my reimbursement of the purchase costs I was told that there had been a technical issue with the repayment and that it hadn't been issued.They were " waiting for the customer to contact them about it" ! This is not the way for a business to behave to any customer and I hope Jollimans take note and improve their procedures.
17 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon
Thank you for taking the time to leave us a review,
We sincerely apologise for the unsatisfactory experience you've had with our service. We take your feedback very seriously and want to address the issues you've raised.
First, we regret the confusion regarding your order. It's our policy to inform customers when items are out of stock and offer alternatives only with explicit approval. We did call you on two occasions and you said you was happy to wait.
Regarding the reimbursement delay, we do say a refund could take up to 14 working days, however that has been processed for you now. Also that includes the postage cost.
We appreciate you bringing these matters to our attention.
If we can help with anything else please contact our customer service team at careteam@jolliman.co.uk or call 0303 031 0320. We value your business and hope to have the opportunity to serve you better in the future.
Thank you for your patience and understanding as we work to improve our service.
Kind Regards
Jolliman Care Team
Resposta da Jolliman
Good Afternoon,
Thank you for your wonderful review! We're thrilled to hear that you found the quality and fit of our items outstanding. At Jolliman, we strive to provide products that not only meet but exceed our customers' expectations.
Your feedback is valuable to us, and it motivates our team to continue delivering high-quality clothing. If you have any further comments or need assistance, please don't hesitate to reach out to our customer service team at careteam@jolliman.co.uk. We look forward to serving you again soon!
Kind Regards
Jolliman Care Team
Resposta da Jolliman
Good Afternoon,
Thank you for your feedback! We appreciate our customers feedback. We're glad to hear that you found the process quick and easy. Your satisfaction means a lot to us! If you need anything else, feel free to reach out. Thanks again!
Kind Regards
Jolliman Care Team
Clothing good
Easy ordering prompt service good all round company. Easy to return items but I’ve not had to yet. Well pleased .
10 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our clothing, ordering process, and prompt service. It's wonderful to know that our return policy is easy to navigate, even if you haven't needed to use it. We appreciate your support and look forward to serving you again soon!
Kind Regards
Jolliman Care Team
Order placed 23 September.
Order placed 23 September and I am still waiting for delivery and despite numerous emails nothing is happening.
As I have not received my order I cannot give a rating other than this.
It would help if this review is seen by Jolliman and they act upon it
13 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, we appreciate and value our customers feed back. Please can you provide us with some more details so we can investigate this further. If you require any assistance please give us a call on 0303 031 0320.
Kind Regards
Jolliman Care Team
I returned the trousers I ordered
I returned the trousers I ordered. You did not refund me because the delivery company did not return the trousers to you. I am still waiting for a refund. When will I receive it?
1 de agosto de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, we value our customers feedback. If you could provide us with some details we can look into this for you. Unfortunately we can't refund goods until we have received them back.
Please give us a call so we can get this resolved for you.
0303 031 0320.
Kind Regards
Jolliman Care Team
Grey Not Black!
When The Ordered garments were unavailable You Phoned To Provide further colour Options
9 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for your feedback! We appreciate your understanding regarding the color availability. We're glad we could offer you alternative options and hope you’re happy with your choice. If you have any further questions or need assistance, please don’t hesitate to reach out!
Kind Regards
Jolliman Care Team
Trousers were a perfect fit.
24 de julho de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for your fantastic review! We're thrilled to hear that the trousers fit you perfectly. If you have any other questions or need assistance, feel free to reach out. Enjoy wearing them!
Kind Regards
Jolliman Care Team
prompt free delivery and good quality…
prompt free delivery and good quality product as described
10 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for your positive review! We appreciate our customers feedback. We're thrilled to hear that you enjoyed prompt delivery and found the product to be of good quality. Your satisfaction is our priority, and we appreciate your feedback! If you have any further questions or need assistance, feel free to reach out.
Kind Regards
Jolliman Care Team
Resposta da Jolliman
Good Afternoon,
Thank you for your review! We're glad to hear that everything went smoothly for you. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback!
Kind Regards
Jolliman Care Team
Resposta da Jolliman
Good Afternoon,
Thank you so much for your positive review! We appreciate our customers feedback. We're thrilled to hear that you’re satisfied with both our product and service. Your support means a lot to us, and we look forward to serving you again in the future!
Kind Regards
Jolliman Care Team
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