Bit confused used at A&E today at UCH for around 3 hours I was charged £11 pounds hoping that isnt the case. After calling your chat you have since refunded £6 pounds as due to my condition I didnt re... Ver mais
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Leia as opiniões dos outros
Queried charge in chat. Took 1.5 hrs to get a response. Charge is £13. Which in my opinion is excessive and people are waiting for hours, no wonder their phone runs out. I asked many times fo... Ver mais
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The technology is extremely useful. Fantastic. The only issue I had was knowing how to return the battery. I would have needed more specific instructions so the battery wouldn't get stuck in the sl... Ver mais
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It was my first time using their service and I messed up. So I contacted their team and they were sooo amazing, in understanding and helping. I felt at ease throughout the whole process and they kept... Ver mais
A empresa respondeu
Informações sobre a empresa
- Empresa de software
- Serviço de soluções de tecnologia para eventos
- Central eléctrica
- Fornecedor de equipamento de telecomunicações
Escrito pela empresa
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Informações de contacto
86-90 Paul Street, EC2A 4NE, London, Reino Unido
- hi@joospower.com
- joos.app
3,6
Aceitável
373 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Overcharged for using a Joos powerbank
Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going round in circles clarifying when and where I rented the bank and for how long, with huge gaps between communications (repeatedly 6-10 mins between replies so I kept wondering they’d left the conversation). Then they argued I’d used the bank it for over 24 hours (in a hospital DAY CASE unit). It was a painful process of endless persistence on my part but they did finally agree, well over an hour later, to refund £20, so although frustrating it was worth the time and effort in the end.
6 de julho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Rachel, thank you for sharing your experience. We’re sorry for the frustration caused by the delay and the support journey you had. We appreciate your patience while our team investigated the issue and are glad we were able to resolve the charge for you. We will continue working to improve our support experience.
I was sheeeeeet outttta juice and…
I was sheeeeeet outttta juice and neeeded to get my b8 on as i was waiting on some stoooopid doctors and people fix my broken shoulder... it kinda sucked... the broken shoulder as opposed to the b8 sesh. I mean that was frigggin great! these guys helped me big time... I mean i had 6 hours to wait for a bed in er and then like more time spent waiting for like a real bed... it was overall one of those things where i couldnt get any energy whatsoever...and this was my only option... I grabbbbed it with gleeee!
1 de julho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Aaron, thank you for sharing your experience. We are sorry to hear about your injury, but we are so glad Joos could help keep you connected during such a long wait. Wishing you a smooth recovery, and thank you for choosing Joos!
Staff helped me greatly with my return…
Staff helped me greatly with my return process
8 de julho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Alix, thank you for your review. We are glad our team could assist you with the return process.
Resposta da joospower.com
Hi Tom, we are glad to hear that you found our customer service helpful. We appreciate your support
Thank you so much for your excellent…
Thank you so much for your excellent assistance
6 de julho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Lulwa, thank you for your kind words. We are happy to hear you had an excellent experience with our support team. Thank you for choosing Joos
Great service
Great service, so easy to contact them and get help. I will use them again.
5 de julho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Sophie, thank you for your review! We're delighted to hear you found our support team easy to reach and helpful. We appreciate your support and look forward to powering your next rental!
It's so easy and simple
It's so easy and simple! Follow the instructions then plug in the charger and get on with whatever you were doing! No leaving your phone in a locker to charge where you can't use it! Charging was quick and returning it a doddle! 100% recommended for getting you out of the nightmare of a dying phone and having to find someone who has a charger that fits!
29 de junho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Peter, thank you for your fantastic review. We are delighted to hear that you found Joos easy to use and convenient. We love that our service helped you stay connected without having to leave your phone behind while charging. Thank you for recommending Joos, and we will be here whenever you need a quick power boost
Great for emergency charge!
Great that these were available in the emergency room!! Small issue when returning the pack as I didn’t make sure the return had registered. Was charged £36 after 24hrs so contacted customer service who were great!! 😊
28 de junho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Alison, thank you for your review! We’re glad Joos was there when you needed it and that our team could quickly help resolve the return issue and refund.
Great power banks fast charging and…
Great power banks fast charging and easy to use
25 de junho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Archie, thank you for your review! We’re glad you found Joos fast charging and easy to use.
Resposta da joospower.com
Hi Utsav, thank you for your kind review! We’re glad you had a great experience with Joos.
Excellent customer servise
I have to say the customer service was really good on my particular case. All resolved very quickly and thankfully pleasantly.
Very happy customer
24 de junho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Graeme, we are glad our team was able to resolve your issue quickly and provide a positive experience. We appreciate your support and thank you for the review.
Hospital Emergency WIN
This system was fantastic while attending to a family emergency in hospital. Easy to use and well priced. The return process was not smooth and I was overcharged, but when I reached out they resolved the matter and refunded the overcharge immediately.
24 de junho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Cathy, thank you for sharing your experience. We’re glad Joos could support you during such an important time and that you found the service easy to use and affordable. We appreciate your patience with the return issue and are pleased our team could resolve it quickly for you
Easy to use
Easy to use, customer service was kind, human and while not instant, fast and full of relevant information that made things so much easier.
22 de junho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Joel, thank you for your thoughtful review. We are glad you found Joos easy to use and that our support team was able to provide helpful and relevant assistance. We appreciate your patience and feedback as we continue improving our service
Great product and very helpful customer…
Great product and very helpful customer service, however support does take quite long. Nevertheless I would use Joos in the future
21 de junho de 2026
Opinião espontânea
Resposta da joospower.com
Hi, thank you for your review. We are glad to hear you found Joos helpful and that our team could support you. We appreciate your feedback regarding response times and will continue working to improve our support experience. We look forward to powering your future rentals
Still no return of my £36 deposit
Still no return of my £36 deposit, bit of a joke considering i returned it within 30 minutes.
17 de junho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Charlotte, we’re sorry to hear about the delay with your deposit. Our POS rentals include a temporary holding deposit, which is usually released within 1–7 working days, depending on your bank’s processing times.
Please contact us at customers@joospower.com so we can review your rental details, understand what has happened, and assist you further. We’re sorry this has impacted your experience and hope we can help resolve this for you quickly.
Resposta da joospower.com
Hi Mihai, you are welcome, and thank you for choosing Joos
Great experience with the chat after…
Great experience with the chat after querying the deposit charge. Helped me out massively I really appreciate it. Would definitely use again
15 de junho de 2026
Opinião espontânea
Resposta da joospower.com
We are glad our team could help clarify the deposit charge and make your experience a positive one. We look forward to powering your next rental, and thank you for leaving us a review
Joos charge port - lifesaver!!!
Joos charge port was really easy to use.
And to be honest takes the added worry away especially when you in the A&E ! You know you can charge your phone when needed. This was a great help for me and my granddaughter as we would have been stuck without it! Thanks Joos x
8 de junho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Claire, thank you for your lovely review. We are so glad Joos could take away some of the stress and help you stay connected when you needed it most. We really appreciate your kind words and are happy we could be there for you and your granddaughter.
Helpful service but beware not getting returns right!
Helpful as running out of power while in A and E dept and the next day whilst waiting to be admitted to ward. However my charger didn’t register as being returned and I’m still uncertain from my ‘chat’ experience as to whether this was from poor Wi-Fi in the hospital or if I hadn’t returned the bank properly. So charges continued to be charged every half hour and if you don’t notice this could end up being pricey. Thankfully chat person monitored and refunded my overpayment. Was mega stressful though as only contact was through chat function and I was no longer mobile being admitted onto a ward. Take care out there but all ended well!
12 de junho de 2026
Opinião espontânea
Resposta da joospower.com
Hi Susan, thank you for sharing your experience. We are glad Joos could help you stay connected during a stressful time in A&E, and that our team was able to assist with the refund.
We appreciate your feedback regarding the return process and chat support, and we will continue working to make the experience as smooth as possible for our customers.
Was an extremley handy resouce.
Was an extremley handy resouce, the £36 fee that initially gets tsken gets refunded when you take the bank back. Has all charging cables connected to fit all devices and if you stay within 39 mins only £2 a charge. There when I needed it the most at the hospital.
2 de maio de 2026
Opinião espontânea
Resposta da joospower.com
Hi Rachel, thank you for your review. We're happy to hear Joos was there when you needed it most and that you found the service convenient and easy to use. We appreciate you taking the time to share your experience
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