Joyfolie Opiniões 

Resposta da Joyfolie

22/09/2026

A perfect fit, beautiful quality, and a speedy delivery sounds like such a wonderful Joyfolie experience! ✨ We’re so happy everything arrived quickly and fit just right. Knowing you’re already looking forward to your next order makes this review extra special. 💕

Resposta da Joyfolie

16/09/2026

Now this is the kind of review that makes us smile! 💕 We love hearing that the dress exceeded your expectations and that the quality really stood out to you.✨ Thank you for sharing such a wonderful compliment about your experience with us!

Resposta da Joyfolie

15/09/2026

We love hearing when a piece becomes a true wardrobe favorite! 💕 The Tiegan Sweater sounds like it’s getting plenty of love, from polished skirt pairings to easy everyday looks with jeans. We’re so happy she’s enjoying both the comfort and style, and we hope she finds even more ways to wear it throughout the season! ✨

Resposta da Joyfolie

11/09/2026

Thank you so much for your wonderful review! We’re thrilled you love your Liesle Top in Dusty Teal and that you’ve found so many ways to style it. It means so much to hear you’ve come back for more colors—thank you for choosing Joyfolie! 💕

Resposta da Joyfolie

9/09/2026

This makes our hearts so happy! 💕 There’s something so special about a photoshoot where you can truly relax, have fun, and feel beautiful in your own skin. Knowing you felt beautiful, confident, and comfortable throughout your Joyfolie shoot means so much to us. ✨ We’re also thrilled that you loved the quality and feel of the dresses! Thank you for sharing such a special experience with us—we hope these photos become memories you’ll treasure for years to come. 🤎

Resposta da Joyfolie

8/09/2026

Stunning and timeless is exactly what we love to hear! ✨ We’re so happy you’ve fallen in love with the quality and beautiful details of our Joyfolie styles. Thank you for sharing the love! 🤎

Resposta da Joyfolie

3/09/2026

We love knowing our Customer Care team could make choosing the right size a little easier! 💕 Thank you for highlighting their kindness and helpfulness. We’re always happy to answer questions and help you feel confident in your Joyfolie choice!

Resposta da Joyfolie

2/09/2026

“Best customer service responses on the internet” is a compliment our team will be smiling about! 🤎 We’re equally delighted that your lace skirt fits beautifully and makes you feel amazing. Thank you for your wonderful recommendation!

Resposta da Joyfolie

1/09/2026

Gorgeous clothes, unique designs, great savings, and outstanding service, what a wonderful review to receive! 💕 We put so much care into creating pieces that feel special and stand apart, and we’re thrilled that has been your experience with Joyfolie. Thank you for sharing the love!

Resposta da Joyfolie

1/09/2026

We’re sorry to hear about this experience, especially knowing the shoes were intended for an upcoming wedding. Receiving an item with missing gems is certainly not the experience we want for our customers, and we understand how frustrating this situation must have been when you were also trying to resolve a sizing concern within a limited timeframe.

After seeing your review, we carefully checked our customer service system to locate the correspondence you mentioned. However, we were unable to find any emails, conversations, or support tickets under the name associated with this review. This would explain why you did not receive the assistance or responses you were expecting, as we do not currently have a record of those messages reaching our Customer Care system.

We take product concerns seriously, particularly when an item arrives with a possible defect. Had we received your message regarding the missing gems, our team would have been able to review the issue and provide the appropriate assistance. We would never intentionally leave multiple customer follow-ups unanswered.

It is possible for an email to occasionally be filtered or flagged before successfully reaching our support system. For this reason, we recommend trying to contact us again using a different email address at info@joyfolie.com and including your order number in the message. This may help ensure your inquiry successfully reaches our Customer Care team and allows us to locate your order immediately.

If possible, please also include photos showing the missing gems or any other concerns with the shoes so our team can properly document and review the condition of the item without unnecessary delays.

We understand that you reordered another pair with expedited shipping because of the upcoming wedding, and we appreciate that you made that additional purchase in good faith while trying to resolve the situation quickly.

We would still like the opportunity to properly review what happened and assist with the original pair. Since we currently cannot locate the correspondence mentioned in your review, please contact us again at info@joyfolie.com, preferably from a different email address and with your order information, so our team can investigate and provide the appropriate next steps.

We hope this clarifies why you had not received a response despite attempting to reach us. Once your message successfully reaches our Customer Care system, we’ll be able to review your concerns and assist accordingly.

Resposta da Joyfolie

1/09/2026

Having you choose Joyfolie time and again is such a wonderful compliment! ✨ We’re so glad you’ve consistently enjoyed both our products and the service you’ve received. Thank you for continuing to shop with us!

Resposta da Joyfolie

25/08/2026

There’s nothing sweeter than hearing that a Joyfolie dress made her feel like a real princess! ✨ We love that the flowy silhouettes look just as beautiful in person as they do on camera. And we’re so happy the thoughtful packaging made the entire experience feel extra special!

Resposta da Joyfolie

25/08/2026

Three years of styling special moments together, what an incredible compliment! 💕 We love being your go-to for photoshoots, sister looks, and those extra-special mom outfits. Here’s to many more seasons of fresh Joyfolie favorites!

Resposta da Joyfolie

21/08/2026

Thank you so much for taking the time to leave such a thoughtful review! 🥹💕

Your kind words truly mean the world to us. We're honored to hear that Joyfolie continues to exceed your expectations and that you've had such positive experiences with both our products and our customer service. Knowing that you feel valued as a customer is exactly what we strive for every day.

Thank you again for your continued support, your recommendations, and for being such a wonderful part of the Joyfolie family. We can't wait to serve you again! ✨💖

Resposta da Joyfolie

20/08/2026

We’d like to clarify how the review reporting process works, as businesses do not have the ability to independently delete or remove reviews from Trustpilot.

Trustpilot provides reporting tools that allow content to be flagged when there is a concern that it may not comply with the platform’s guidelines. When a review is flagged, Trustpilot—not Joyfolie—reviews the content and independently determines whether it meets their guidelines and whether any action is appropriate. Flagging a review does not automatically result in its removal.

We fully recognize that customers are entitled to share both positive and negative experiences, and a review being negative alone is not a reason for it to be removed. At the same time, businesses are permitted to use the reporting tools provided by the platform when there is a concern about whether content complies with Trustpilot’s guidelines.

We believe it is important to distinguish between reporting content for independent review and having the ability to remove that content ourselves. The final decision regarding whether a review remains published belongs to Trustpilot.

We respect every customer’s right to express their experience and opinion, just as we reserve the right to respond, provide clarification, and appropriately use the tools made available to businesses by the review platform.

Resposta da Joyfolie

Actualizada a 19/08/2026

We understand that our return policy did not provide the flexibility you were hoping for, and we have reviewed your correspondence with our Customer Care team to provide additional context regarding your purchase.

While you have stated that you do not intend to read our response, we will still provide one. When concerns are raised publicly about our policies, customer service, and how a purchase was handled, we believe it is important to provide the relevant facts and context for transparency. Our intention is not to change your personal opinion, but to ensure the circumstances are accurately represented for anyone reading this review.

The dress purchased was designated as a Final Sale item, meaning it is not eligible for return or exchange. We understand that you feel this was not communicated clearly enough. However, the Final Sale designation appears on the product page directly below the Add to Cart button, making the item's status available before purchase. Complete terms regarding Final Sale, discounted, and promotional merchandise are also available on our dedicated Return Policy page.

Like other online retailers, we maintain a separate policy page because it is not practical to reproduce every return and exchange condition on every page of a website. Different purchase types have different eligibility requirements, which is why a comprehensive policy page exists. At the same time, important product-specific information such as the Final Sale designation is displayed directly on the applicable product page.

It is also important to explain why Final Sale merchandise has different terms. Final Sale items are significantly marked down, often to a fraction of their original retail price. In this case, the dress was offered for less than half of its original price. If it were being sold under our standard return and exchange terms, it would not have been offered at that same deeply discounted price. The reduced price and Final Sale restriction are therefore connected.

These guidelines allow us to offer deeper markdowns while maintaining consistent standards for customers who purchase under the same conditions. Making exceptions after a Final Sale purchase would mean applying different terms to customers who purchased merchandise under the same stated policy.

We recognize that the dress did not fit as expected. However, fit can vary between styles and individuals, and an item not fitting does not change the Final Sale terms under which it was purchased. To help customers make informed sizing decisions, each product has its own garment measurements available on the product page. Because measurements and silhouettes vary between designs, we recommend reviewing the specific garment measurements before ordering, particularly for Final Sale purchases. Our Customer Care team is also available to assist with sizing questions before an order is placed.

When you contacted us, our team reviewed your order and explained why the return could not be accepted. Providing that information was not intended to dismiss or minimize your concerns. While receiving an answer you disagree with can be frustrating, our team responded according to the terms associated with the purchase.

We also want to clarify that we did not take your payment as a “donation.” The dress was purchased at a significantly reduced Final Sale price and fulfilled as ordered. The fact that the fit ultimately did not work does not make an otherwise Final Sale purchase eligible for return.

The item's Final Sale status, garment measurements, and applicable return terms were available before purchase, and our Customer Care team provided the same information when you contacted us. We have followed the terms that applied to the item at the time of purchase and provided the available information and assistance accordingly.

Resposta da Joyfolie

17/08/2026

Finding the right size can make all the difference, and we’re so glad our team could help! 🤎 Knowing you felt supported throughout your experience means so much to us. We look forward to helping you again anytime!

Resposta da Joyfolie

11/08/2026

Boho-chic with a little Joyfolie magic sounds like the perfect combination! 🤎 We’re delighted you’re enjoying the distinctive designs and quality of our clothing, along with a range of sizes that makes finding the right fit easier. Your kind words about our team mean so much!

Resposta da Joyfolie

10/08/2026

We love knowing Joyfolie has become one of those brands you can always turn to! 🤍 From everyday outfits to milestone moments, it’s so special to hear our pieces have been part of your daughter’s wardrobe for years. And of course, we’ll always have a soft spot for those mother-daughter moments!

Resposta da Joyfolie

10/08/2026

This is exactly the kind of magic we hope our dresses bring to every session! 🤍 We’re delighted that our designs have become part of your photography wardrobe and help create those timeless, unforgettable images. Knowing your clients feel their best in Joyfolie makes it even more meaningful.