JUUL Opiniões 

353
TrustScore: 3 em 5

3,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Pods are expensive and leak constantly, over half the liquid is wasted. Very poor design, especially considering how over priced the pods are. Battery life is very underwhelming too. Their support pag... Ver mais

Classificada 3 em 5 estrelas

These helped me to quit smoking, 4 years ago. They don’t have much taste which I appreciate and leave no lingering smell, but they leak so badly. Initially they were great but I don’t know if they hav... Ver mais

Classificada 5 em 5 estrelas

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... Ver mais

Classificada 4 em 5 estrelas

I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cigarros electrónicos
  2. Loja de cigarros eletrónicos

Sobre JUUL

Escrito pela empresa

The Device.
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.

JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.

30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.

Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.

Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.


JUUL Support is available Monday to Friday
9:00am - 5:00pm here

Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.

Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

353 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(353)

17 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Don’t waste your money

Pods are expensive and leak constantly, over half the liquid is wasted. Very poor design, especially considering how over priced the pods are. Battery life is very underwhelming too. Their support pages are no help.

18 de junho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Bad leakage

These helped me to quit smoking, 4 years ago. They don’t have much taste which I appreciate and leave no lingering smell, but they leak so badly. Initially they were great but I don’t know if they have cheapened the pod recently but they are really bad. I have tried new devices but no different I have complained but got no solution. They are not cheap and so much is wasted.

12 de junho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Leaks everywhere

I love everything about this vape, from size to battery life but the leakage is making me go crazy. They are expensive as well making it unaffordable 😭

27 de maio de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Pods leaks

I like the satisfaction that the juul2 vape provides but as with many other reviews the pods keep leaking. I have followed all the advice and tried many other things myself but still leaking. Spoke to customer services at Juul recently and asked if there had been any other complaints. The reply was no. So they need to read more reviews on trustpilot! And DO SOMETHING ABOUT IT as these pods aren’t cheap. Juul look after your customers!!

26 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended

Highly recommended as an alternative to tobacco. Luis is an excellent example of how to treat customers. Very professional and attentive.

18 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant

Brilliant! I'm using the same battery device I bought 3 months ago! I do steam through cartridges, but that's just me, I think it's a great replacement to cigarettes.

6 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

The product is generally good however I…

The product is generally good however I had quite a few problems with the pods.Customer service apart from the initial response was virtually none existant with ignored emails and lengthy nonsensical forms to fill out online.I moved to Vuse a while ago and found them to be better overall.Hovever iI did like the app which indicated pod levels remaining and the location beep if mislaid.

25 de fevereiro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Juul 2 constantly leaks

Juul 2 constantly leaks. No matter how I store it, no matter what I do. I used to have the original Juul device and never had any issues. But the Juul 2 leaks all the time whether it's upright, laying down, if it's on a shelf, or if it's in my pocket. When I pick it up it is always covered in liquid. Very disappointed.

24 de fevereiro de 2026
Opinião espontânea
logótipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - www.juul.co.uk/support

Classificada 2 em 5 estrelas

I like the form factor and ease of use…

I like the form factor and ease of use but they dont fire much so your forever trying to get a drag off it
I have 3 of them and after a couple of weeks they charged up fully but dont fire properly and the pods are not cheap kinda think there not worth the money anymore.... in todays vaping market there is no excuse for poor qaulity

15 de janeiro de 2026
Opinião espontânea
logótipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - www.juul.co.uk/support

Classificada 5 em 5 estrelas

Great In Store Experience

Me and my friend happen to be at Sheppard’s Bush Westfield and as we were going around came across one of Juul’s locations. We were warmly welcomed and introduced to the products by the two customer service workers, Erza and Jully. It was honestly a great experience, they were very helpful about the information of the devices and flavour recommendations. First we weren’t 100% sure whether to get it or not but after the staff demonstrating us the Juul2 and their coils we were amazed by the quality. They also informed us of the promise of the product which is that its a higher quality than many vapes being sold outside, has no artificial chemicals and sugar added to them etc. They helped us try a few of their flavours and thanks to their recommendations me and my friend ended up getting one of their devices and two of their pods. Thank you so much to Erza and Jully they are legends !!

12 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I bought the apple flavour one and…

I bought the apple flavour one and there is no flavour off apple just a harsh burning to the throat and then u end up coughing no very gd product if im honest...needs looking at again ...

8 de dezembro de 2025
Opinião espontânea
logótipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - www.juul.co.uk/support

Classificada 3 em 5 estrelas

Lower mg’s? Leaking pods? Still a great product.

It’s a great product. Offers good flavours, sleek device and very easy to use.

As a smoking cessation product, I would expect more options in mg of nicotine. I find it very frustrating that they don’t offer 6mg or 12 mg pods of their flavours. They have given us new flavours though, I like apple.

Often you do get leaking pods which essentially wastes the whole thing. When I buy them from my local they are less likely to leak however the ones I order from the Juul website always leak. Odd.

My main request is for Juul to introduce lower mg versions of their pods.

16 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Bought one it would not hit or charge

Bought one it would not hit or charge. Took it back same story with the next one. Never again

9 de novembro de 2025
Opinião espontânea
logótipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - www.juul.co.uk/support

Classificada 2 em 5 estrelas

The pods leak and they always have done

Having scrolled through many of the one star and two star ratings, I was not surprised in the slightest that the issue that users including myself are all having the same issue- LEAKING PODS. Whether the device is horizontal or vertical the pods leak. I’ve been using Juul for around 4 years and the problem persists. I have stopped purchasing Juul as I’m fed up with the device leaking in my pocket/bag. It ruins my possessions and costs me more money. Have some pride in your product, Juul and fix the issue. It’s unethical to sell a knowingly faulty product. And you know it’s faulty.

11 de outubro de 2025
Opinião espontânea
logótipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - www.juul.co.uk/support

Classificada 2 em 5 estrelas

Finally had enough of leaking pods

Finally had enough of leaking pods. When it started happening I put up with it because I like the design of the device and the flavours, but after many leaking pods, and finally one where the entire pod’s liquid leaked out, it is time to give up. Fix the issue or stop selling what are faulty goods.

15 de setembro de 2025
Opinião espontânea
logótipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - www.juul.co.uk/support

Classificada 1 em 5 estrelas

Very disappointed with JUUL Promotion Pods

I went to purchase a 4-pack of 5% JUUL Pods at a store. A JUUL sales rep told me about an offer — if I bought a JUUL device, I’d receive 3, 4- packs of JUUL Pods for free. It sounded like a good deal, so I signed up for a JUUL account, purchased the device, and received the 3 pod packs.

Unfortunately, the pods I received with this promotion were extremely poor in quality. They did not produce the usual vapor, the flavor and “feel” I normally get from JUUL pods was completely missing, and they even left a harsh sensation in my throat. Honestly, they felt nothing like the regular JUUL pods I’ve used before, and I question whether these were genuine.

I feel misled by the promotion. If JUUL is offering free pods, they should be the same quality as the standard ones — not something that feels defective or different. This experience left me very disappointed, and I did not expect this from JUUL as a brand.

I hope JUUL takes this feedback seriously, because this kind of experience can drive loyal customers away.

19 de setembro de 2025
Opinião espontânea
logótipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - www.juul.com/support

Classificada 1 em 5 estrelas

The pods leak

The pods leak. All my friends have the same problem and I see other reviews state the same. Also, even if there are 3 out of 4 lights showing amount left in pod there is nothing. My devices are clean. Some work some don't. Customer service is a joke.

12 de agosto de 2025
Opinião espontânea
logótipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - www.juul.co.uk/support

Classificada 3 em 5 estrelas

Maybe it's just me...but JUUL 2 has…

Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don't care..( e.g Chinese brands , other big tobacco vape brands). To me JUULs nicotine salts formulation is the best out there , everything else is an imitation as JUUL pioneered salts initially. Please just bring back JUUL 1 flavours for JUUL 2. If your worried about regulators just call Mango...tropical grove or something! Honestly JUUL needs to grow balls as a brand and do what they do best. The blackcurrant tobacco flavour is pretty decent.

11 de julho de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

I Tried Juul For The First TIme

Juul emerged as a frontrunner during the NJOY ruling. I've never considered or tried Juul until two days ago. After using NJOY, 1 pod every 2 weeks, it really surprised me that the same Juul pod only lasted about 3-4 days. I did not know that Juul might be the Rolls-Royce of e-cigs. Well, the taste was good. The square design is not so good. The delivery system is excellent. The charging mechanism is clunky. The price vs how long a pod is capable of lasting based on personal use...poor. NJOY your win but I feel that I am the loser here.

27 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Save your money and go elsewhere

I used juul for a long time, I kept having to buy new devices and have at least 10 lying around that don’t work and the pods constantly leak. Sometimes the pods are empty in the package with juice everywhere when you open them. Half the time they start firing on their own or you need to keep messing with them to make them work. They’re overrated after a while as it’s more hassle than convenient. I’ve finally given up on them.

27 de junho de 2025
Opinião espontânea
logótipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - www.juul.com/support

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais