4NX Opiniões 

264
TrustScore: 3 em 5

2,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

This used to be a great company I don’t know what’s happened last order took over a week to arrive my latest order hasn’t arrived after 3 weeks not replying to messages I’m going to have to do a charg... Ver mais

Classificada 5 em 5 estrelas

4nx have to be the best pouches I have tried enabling me to quit vaping entirely. Good strength selection,long lasting and dont taste like chemically created flavours unlike some other brands . I have... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

It's genuinely a shame as I personally think their nicotine pouches are the best on the market, however the customer experience with this company is disgraceful. I ordered nearly £40 worth of po... Ver mais

Classificada 5 em 5 estrelas

I’ve tried a few brands of nicotine pouches and have found that 4NX are head and shoulders above the competition. Great flavours, best price point, last way longer and excellent customer service. I re... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

4NX nicotine pouches are smoke free, odour free, spit free and can be used on the go at anytime. They're totally discreet and convenient to settle your nicotine cravings.


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

264 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,9

Todas as opiniões

(264)

4 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

What’s happened to this company

This used to be a great company I don’t know what’s happened last order took over a week to arrive my latest order hasn’t arrived after 3 weeks not replying to messages I’m going to have to do a chargeback through the bank

6 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Awful customer service

It's genuinely a shame as I personally think their nicotine pouches are the best on the market, however the customer experience with this company is disgraceful. I ordered nearly £40 worth of pouches with 1st class delivery on 29th December and am still yet to receive these.

I have sent 3 emails to their service@4nx address with no response. The live chat on the website states "We reply immediately" however I've now sent a message 3/4 days in a row with no response.

Whilst I have been attempting to contact the company I have received numerous marketing emails and an email stating "OH NO! 4NX POUCHES ARE STILL IN YOUR BASKET!" It's pretty disgraceful and I'm now going to have to dispute the charge on my debit card.

Really hope they sort their service out because as I said before the product itself is great.

8 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

4NX is the only brand I use!

4NX is the only brand of nicotine pouches I use. After trying many these are elite! The pouches are not salty which I hate, the flavour is strong and long lasting. Great customer service always, I would highly recommend! Thanks 4nx!

18 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great flavoured pouches

Great flavoured pouches, with a decent amount of bulk to them - I can't stand thin pouches that loose their hit in minutes.

1 de abril de 2025
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello Will,
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
4NX Pouches

Classificada 1 em 5 estrelas

I ordered a free sample and my order…

I ordered a free sample and my order didn’t even go through what a waste full on robbery applaud by this experience if I could give 0 stars I would

26 de fevereiro de 2025
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello Bailey,
I'm sorry to hear you had some trouble placing an order for a free sample with us. If you would like to contact me at service@4nx.com I will be happy to help you further.
Marcus
4NX Pouches

Classificada 1 em 5 estrelas

Avoid

Tried to get the sample, they asked for 1.99 delivery fee, which I was then charged twice for, and the order didn't even go through. Tried contacting support 5 days ago and had no response. Genuine robbery.

Will remove this review upon issue being resolved.

7 de janeiro de 2025
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello Ben,
I'm sorry to hear you have had this experience ordering a sample with us. Can I ask you to contact me at service@4nx.com for me to look into this further for you.
Marcus
4NX Pouches

Classificada 5 em 5 estrelas

Loving the full fruit flavour of the…

Loving the full fruit flavour of the blue raspberry ice, helps me feel content throughout the day.

25 de novembro de 2024
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
4NX Pouches

Classificada 3 em 5 estrelas

Quality Change

I previously ordered this product in 2022 and left a detailed and positive review, as it was worth the money and of great quality.

I enjoy trying new brands and flavours, and I bought this on sale at a discounted price. However, I have noticed a decline in quality. The pouches are now too dry to consume and make the mouth dry, significantly changing from their juicy and satisfying state.

These are indeed a premium quality brand/product and have the potential to maintain their high quality and dominate the market if they can consistently uphold their standards and offer promotional deals at intervals.

I look forward to seeing quality improvements in the future.

30 de outubro de 2024
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello,
Thank you for your feedback. I have passed this along to our development team to look into further.
If you would like to discuss this further please email us at service@4nx.com
Marcus
4NX Pouches

Classificada 1 em 5 estrelas

Zero customer service. They refuse to reply to calls and emails!

Well there customer service is next to nothing. I’ve emailed atleast 5 times to be query an order. I’ve called customer services, absolute waste of time as the line doesn’t even ring out, goes straight to answer machine saying “leave your name and number somebody will call you back”. Did they? I’ll let you guess the answer. Won’t be ordering from these guys again!!!

1 de outubro de 2024
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello,
I'm very sorry to hear you have had this experience. Can I ask you to email me at service@4nx.com for me to investigate this further and resolve this for you.
Marcus
4NX Pouches

Classificada 2 em 5 estrelas

Not Good

Very weak flavour. Pouches were bone dry and not full with the "powder"

25 de julho de 2024
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello,
Thank you for your feedback.
I'm sorry to hear you had this experience with the pouches you received. Can I ask you to contact us at service@4nx.com for me to look into this further for you.
Marcus
4NX Pouches

Classificada 5 em 5 estrelas

Excellent product

Excellent product, swiftly sent through the post

5 de junho de 2024
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello Jonathan,
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
4NX Pouches

Classificada 1 em 5 estrelas

Half of the pouches where split at the…

Half of the pouches where split at the top unfortunately

Replying to there reply.

I contacted customer services via the email below over a week ago and have had no response.

19 de abril de 2024
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello Cameron,
I'm sorry to hear you have had this experience with the pouches you received. I would like the opportunity to look into this further with you. Can I ask you to contact me at service@4nx.com for me to address this issue with you.
Kind Regards
Marcus
4NX Pouches

Classificada 5 em 5 estrelas

Definitely helping me

I never thought nicotine pouches would help me stop smoking without the hand to mouth side of things, but I’m 9 days in and although I could of given in many times so far I just put a pouch in and am after afew minutes. I enjoy the flavour of the blue raspberry ice ones and haven’t yet tried any other flavour as I’m quite happy with my choice.

10 de abril de 2024
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello Christina,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. 
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Ashleigh
4NX Pouches

Classificada 5 em 5 estrelas

The delivery of product is always swift…

The delivery of product is always swift and timely and they are a fraction of the price nicotine pouches are in the shop. I haven't smoked a cigarette in about a year thanks to these. By far the best price for the quality to get.

8 de novembro de 2023
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello Matt,
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
4NX Pouches

Classificada 5 em 5 estrelas

I have been taking the pouches now for…

I have been taking the pouches now for a week and let me tell you this is the most satisfying flavour wise and also it actually takes away all cravings and does not leave you light headed and i tend to leave it in for 60 minutes .

5*

25 de outubro de 2023
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
We Look forward to serving you again soon.
Ashleigh
4NX Pouches

Classificada 4 em 5 estrelas

It's nice one

27 de agosto de 2023
logótipo da 4NX

Resposta da 4NX

Hello
We are thrilled that you are happy with our all round service. Thank you for your review.
Ashleigh
4nx Pouches

Classificada 2 em 5 estrelas

Good product, bad delivery and service

The products themselves are good, with strong flavours (although some split bags in one can). Sadly the delivery delay between ordering and receiving makes this a no-go. Almost 13 days for an order to arrive after ordering is very poor. If you can find them in a store go for it, but wouldn't advise ordering direct. Customer service were looking into the issue after a week had gone by, but no further contact until my order arrived.

11 de setembro de 2023
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello Nathan,
Thank you for your feedback, and sorry to hear you have had a slow delivery. This id not our normal standard, nor what we expect for our customers. If you would like to talk to a member of our team regarding this, please contact us at service@4nx.com
Marcus
4NX Pouches

Classificada 5 em 5 estrelas

A great business <3

These are the only pouches i have managed to consistently stick with, the blue raspberry flavour is amazing.. I recently had trouble with an order but received all the help i needed from "Marcus" who was great.

All round great pouches, great company, i believe they are the only UK based and made pouches so please support them and try some ^_^

Edit: 4NX COMPANY, the new website is great! No more extreme age verification like before! BUT if possible re-stock Northerner (because i think some people may still find it more convenient to order through them)

11 de setembro de 2023
Opinião espontânea
logótipo da 4NX

Resposta da 4NX

Hello,
Thank you so much for taking the time to leave us such wonderful feedback. Our staff work really hard to provide excellent customer service and a review like this means the world to our entire team.
Ashleigh
4NX Pouches

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