KGORGE Curtains Opiniões 442

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

The curtains are robust & can take alot ob abuse from wind & doesn't allow rain to seep thru. The turnaround time is approximately 3 years because the hot Alabama sun hear breaks down the fabric & eve... Ver mais

Classificada 5 em 5 estrelas

These outdoor curtains are absolutely beautiful. They hang well and were easy to install. Someday in the distant future when they have been too sun beaten to hold up any longer, I’ll be ordering from... Ver mais

Classificada 5 em 5 estrelas

KGorge has been very responsive in customer support. The canvas we received to use in covering a breezeway is high quality material and withstood a recent diluge of rain. The only issue we have had... Ver mais

Classificada 1 em 5 estrelas

Poor quality product. When I inquired they agreed to ship replacements, but only if I remove my bad review. This is why they maintain a relatively positive online reputation when they are little more... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cortinas

Escrito pela empresa

Kgorge is a brand professional in curtain products. And it' s origins date back to 1999 when it was established as a private enterprise specialized in the production of curtains. We devote ourselves to offering attractive value to customers: Kgorge curtains are designed by designers from Europe and USA. The original fabric processing, dyeing and production of Kgorge products are all completed systematically in our own factory, and all Kgorge products strictly comply with international standards. Meanwhile, all of our products are greatly appreciated in a variety of different markets throughout the world.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

442 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Even though it took a little time to…

Even though it took a little time to receive the curtains - which are beautiful! - Amy was there to answer questions and explain the delay. She gave me excellent customer service. The curtains are a very good material and nicely made. I would buy from this company again!

17 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Beware of buying from a Chinese company with NO return process.!

Very nice curtains exactly as described and pictured. I ordered these for my mother and she was very pleased with them.

UPDATE: because the first pair of curtains was the correct color and size, we ordered the same identical curtains for the other two windows in the same room. The newer curtains were a completely different color, despite having ordered the same thing. Now all three sets need to be returned and there is NO RETURN PROCESS. There is no way to initiate a return on their website, no way to ship the curtains back and even an order number was not provided, just a tracking ID. There was nothing in the box, no copy of the order, nothing. This is the problem ordering goods from mainland China; DO NOT ORDER FROM THIS COMPANY. My mother is now stuck with several hundreds of dollars of curtains she cannot use in the same room.

13 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

RETURN RIDICULOUSNESS

I simply asked to return the curtains. And this is the email I received:

Thank you for your support.
We are very sorry that our product did not meet your expectations.
Would you consider giving it to your family or friends?
If you want a full refund or a replacement, you need to return this order to us.
And the return shipping fee is covered by you, which will cost much time and money.
So this is why I suggest you to keep this item.
And we can issue you partial refund as compensation. How about that?
Look forward to your early reply.

Best regards,
Kara

I find this highly unprofessional and strange! I just want to return my item!

16 de fevereiro de 2023
Opinião espontânea
logótipo da KGORGE Curtains

Resposta da KGORGE Curtains

Dear Allison Brickell,

Thank you for your support.
We have agreed to your return application.
Pls check the mail,about you received mail,that's our suggestion.
Because we send the product exactly according to your request, there is no problem with the product.
And return will waste a lot of your time and extra return fees.
It's not worth it! So this is why I suggest you to keep these items.
If you have any questions, please feel free to contact us.
Have a nice day!

Best regards,
Kara

Classificada 4 em 5 estrelas

Good curtains for deck

We purchased these to shade us from the setting sun on our deck. They installed easily and worked very well to keep sun out. They are a little lightweight in the wind but we solved that with some strategically placed snaps.

2 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome curtains

Received my order in a timely fashion. The curtains are of great quality. The room darkening feature works 100%. Blocks out all the street and security lights around me. My sleep has improved tremendously with these curtains.

31 de março de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

satisfied

this is the second time i've ordered curtains from this company. very satisfied with product both times

6 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

We purchased six panels and three…

We purchased six panels and three tension rods for our screened porch. They arrived just as expected and were extremely easy to put up. The quality and look of the fabric was a surprise since I had purchased similar curtains from another company at a much higher price. Love them. They will provide the shade and privacy we need when we need it!

3 de fevereiro de 2023
Opinião espontânea

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