kimkim Opiniões 

Leny helped us plan our trip from the first day we contacted her. She was attentive to our requests and created an excellent itinerary that matched what we wanted to experience and where we wanted to go. During the trip, she and her team were very responsive to our needs. They even found me a Reiki master last minute for a session in Kyoto! We went to a cooking class, food tours, day trip to Mt. Koyasan and so many other wonderful tours of the different cities, towns and villages we stayed in. The hotels were perfect. The team was there for us all the time. Thanks to them, we enjoyed our Japanese adventures and have very fond memories that will last a lifetime. Thank you Leny and team!🙏🏼😻🌸❤️

I had a fantastic experience with KimKim for my trip to Italy. Everything was thoughtfully planned in advance, which made the entire experience incredibly easy. All we had to do was book our flights and show up. Their team was communicative, responsive, and always available to answer questions. The app had all the details we needed, and the planning guide was especially helpful. They truly took the stress out of travel planning, and I would absolutely use them again.

I had no interest in being herded around on a group tour on and off buses and being told where and when to eat and shop yet needed guidance as this would have taken hundreds of hours to plan properly. Kim Kim was the perfect compromise. The trip was customized for us after an initial conversation and then a two hour zoom with Leny. We had 5 private guides in different areas each one better than the next. We were reminded each day of our next day’s plans with specific instructions if we wanted to take the train. For full day tours the guides picked us up at our hotel. The cooking class with Bob in Takayama was so great and authentic, as was the tea ceremony and the dinner with Maiko who is like a Geisha in training. We also got amazing deals on vintage designer bags in the Namba area of Okasa which is like a combination of Times Square and the San Genaro feast on steroids. We ran the gamut with a visit to Mt Koya to be in touch with our spiritual side. This was a trip of a lifetime and we could have never done it without Leny and her team. Absolute kudos to them. I cannot recommend them highly enough.

This is the second time we’ve used KimKim. The use of local people makes a huge difference. Everything has been well planned and checked through with you to make certain it makes the vacation you’re looking for. They are also there through the trip in case there are questions or the need for changes. Can’t recommend them enough.

Kimkim was awesome!
I would highly recommend them. They were extremely efficient and we could get hold of them if needed any time. All the cars and drivers were on time and very courteous.

We have now used kimkim for three different trips… Each time the trip was carefully planned and they really listen to what we wanted to do at each place… We’re looking forward to our next trip with kimkim which will be in Morocco

The local folks working with Kimkim were excellent. My journey to visit the originating northern India was excellently planned and elegantly executed. Amazing.

I disliked the service did not book air travel and that had to be an independent transaction. It added some complications tat were not comfortable.

Also, the advertised room was not available after submitting the deposit. I knew well in advance to make a decision but it felt like a bait and switch. We had two use two different places for the stay.

I did like the Aera and it's staff.

The e mail and KIm Kim site were very good about communication, responsiveness and having all the relevant itinerary information available.

Kim Kim is so easy to work with and will alter the itinerary to fit what you want to do, while providing good suggestions from their knowledge of the place you are going.

Alirio was excellent! Was like traveling with a family member

Everything was taken care of and everything was on time. The hotel in Panama City was great. I loved everything.

This was the 5th trip where we've used KimKim. They do an outstanding job of connecting us with local tour companies that arrange the perfect travel experience.

We've looking forward to working with them on our next trip!!

We were going to us KimKim for a trip to the south of France. They planned about itinerary and when we asked for a cost breakdown, they wouldn’t offer it, but they would give us a percent of what our budget was going too. Our total budget was about $13,000 and they said 39% of that was for our accommodations. That was the first red flag. Seemed really high for our hotels. Second red flag was the $600 plus service fee. I have never seen that type of fee from a travel agency.

This prompted me to see what the actual cost of our rooms and excursions was. I found out that the actual cost of this trip was about $6,000. They were doubling the cost of our trip! What they are charging is criminal and is blatant price gouging. So glad we didn’t end up booking with them. Avoid at all cost unless you want to be grossly over charged. Terrible company, essentially a scam.

Avoid Kimkim & Espíritu Travel (Their on-ground partner for Spain): Documented Billing Fraud and Zero Support

We paid $7,660.36 USD (approx. €7,130) for a trip that provided only 2 and 3-star value and was riddled with deceptive markups. Despite claims of "special rates," we were overcharged by thousands of dollars.

1.Systematic Pricing Inflation
Hotel Fraud: Kimkim billed €1,310 for ICON BCN. However, the partner CEO (Karin Eckhard) confirmed the nightly rate was €390, meaning we were overcharged by €530 for a single stay. This was the case with every hotel booking made by KimKim
Tour Markups: Every tour was priced significantly higher than the official public rates. For example, a wine tour billed at €510 costs only €270 on the operator’s website. This was the case with each tour and booking made by KimKim
Under-Refunding: For a cancelled €430, Sunset Hot Air Balloon Flight is for two people. KimKim has refunded only €268.81—the lower cost of a catamaran. While essentially pocketing €161.19 of our money for a service that never occurred.

2. Extreme Service Failures
Harassment: During the Barcelona Walking Tour, the guide harassed us over 50 times to provide a 5-star review while physically standing over us to ensure the review was written
Poor Quality: The "Gourmet" food tour was unpalatable, featuring low-cost house pours that other guests also complained about.
The Sóller Disaster: We were booked for a 8-10 person tour to Sóller but were trapped on a 56-seater coach for a rushed "transport tour" with no way to leave, despite multiple requests for help.
3. Total Support Negligence & Refund Error
Paid Support Ignored: We were charged $376 for the use of your support platform, yet KimKim have completely failed to acknowledge our written instructions. Despite three separate warnings that our payment card is closed, they negligently processed a refund to that account. This is a gross administrative failure that has effectively blocked us from accessing our refund
Financial Negligence: They processed a refund to a closed account despite three written warnings, essentially withholding our funds through sheer administrative incompetence.

This trip occurred during the low season and was booked 12 months in advance. We were told we were receiving "special rates," yet the difference between what we paid and the public rates is staggering

We must highlight that during the booking phase, we repeatedly expressed our dissatisfaction with the proposed 2 and 3-star hotels to Anita. We were consistently told that our budget was simply too low to cover higher-category hotel bookings. We now understand that our budget was only "low" because of their team’s excessive overcharges and secret markups of over 130%. They intentionally placed us in lower-tier accommodations while pocketing thousands of dollars in hidden fees.

Kimkim claims their rates are "impossible to beat," but our experience proves they utilize deceptive "itemized" billing to hide markups of over 130%.

Do not trust this agency with your money or your milestones.

Great organization and suggestions, Greta trip planning.

To plan a trip of a lifetime where do you start? How long do you think about it before you take that first step and make the decision to go 30 years in the making was a trip my husband and I wanted to take to Japan the culture, the food, the people, the anime, every aspect intrigued us and inspired us to go. I saw on social media and ad for kimkim.com myself having the same name I thought what the heck let’s see what they can do for our initial intake interview to get our take on what we wanted out of this trip where we wanted to go what we wanted to see to the people that followed up with us after our trip to make sure we had everything taken care of how we needed it, but every expectation was met. This company went above and beyond to make sure our dream trip not only came true, was as flawless as possible the biggest hurdle we’ve seen in researching this trip as people that first arrive and then I have no idea how to get where they’re going we had private transportation arranged for us. We had tour guides that would come and get us from our hotels and bring us back to our hotels. We had a local guide that would check in with us daily to make sure we knew where we were going and had any questions our experience was wonderful we had hiccups. We had things that happened but any trip especially a 14 day trip is gonna have different hurdles. Our Kimkim team was there, every step of the way.

From the transportation to and from place to place, to the tour guides that met us at our hotels and brought us back, the hotels that were our home away from home. Our trip was one of a lifetime. Our next journey is unknown, but our planning is not.

Kimkim will be who takes us there!

We are currently still on our trip through Latin America (Chile, Argentina and Brazil), and to be honest we are extremely disappointed with what we paid ($16,800) versus what we actually received.
We chose KimKim because South America was unfamiliar territory for us, and we expected a company with local knowledge and experience to guide us and help create a smooth and memorable holiday. Unfortunately, that hasn’t been the case.
KimKim booked six hotels for us, and we still have one to go. Out of the first five, we have only liked one. Several of the hotels were located so far away from anything that we had no real option other than to eat at the hotel restaurant. Others had very poor views — things like car parks or the backs of neighbouring houses — which was disappointing when you come to places like Patagonia expecting views of mountains, glaciers, or at least something interesting.
One recommendation was to stay in Puerto Natales, which in hindsight made little sense. There is very little there and it felt like a completely wasted stop. We spent half a day and one night in a noisy hotel, only to be up at 6:30am the next morning to organise our own taxi to the bus station and take a bus that was supposed to be a 5-hour journey but actually took over 6 hours. The bus itself was very old and uncomfortable.
The overall planning and logistics have felt poorly thought through. More than once we found ourselves trying to figure out details the day before travel. This is exactly the sort of thing we expected a travel company to manage for us.
For clarity, KimKim arranged:
6 hotels
3 single-day guides for trips
1 guide for 3 days for trip
1 bike tour guide
3 pickup transfers
1 cross-border bus to Argentina
3 packed lunches
3 taxis
They did not cover dinners, most lunches, international flights, local flights, car hire, or our final 4 nights of accommodation in Buenos Aires — all of which we paid for separately.
So for the amount we paid, the value simply isn’t there.
A good travel company should understand the realities of travelling between locations, provide accurate information about journey times, and design an itinerary that actually works for the traveller. Instead, it often felt like we were left to manage things ourselves.
Yes, we signed off on the itinerary, but that was based on trusting the agent’s knowledge and experience to deliver a seamless trip. That trust unfortunately hasn’t been rewarded.
Based on our experience, I would not recommend KimKim. With some basic research, I genuinely believe most people could plan a better trip themselves.
Very disappointing experience. 😞...........my reply to your responce 22/3/2026....Hi,

Thanks for your reply.

I’ll be honest — it doesn’t really address the substance of what I raised. I understand you’re acknowledging the feedback, but this goes beyond general disappointment.

What stands out most to us is that the trip didn’t feel thoughtfully put together. It often felt like a standard template using existing suppliers rather than something designed around what we were actually looking for. That’s difficult to accept given the level of spend and the expectation that comes with using a specialist platform.

The issues weren’t isolated. Across multiple locations we had hotels that were poorly situated or lacking in basic atmosphere, logistics that didn’t make much sense in practice (Puerto Natales being a good example), and moments where we were left figuring things out ourselves at short notice. That’s exactly the kind of friction we were trying to avoid by booking this way.

I appreciate that time goes into building an itinerary, but from our side it hasn’t translated into a smooth or well-judged experience. The overall value simply doesn’t reflect what we paid.

At this point, I’d like to understand how you view this from your side and what you feel would be a fair way to resolve it. I’m not looking for a generic response — I’d appreciate something that properly reflects the issues raised.

Thanks,
Alan

We were provided with an excellent itinerary and a very good driver Sonam Sherpa. Sonam also acted as a guide in some cases.
The trip to Tsonga lake required special defence permits which the travel company coordinated well.
We enjoyed the beauty of this lovely state without many distractions thanks to the planning and support provided by the travel team.

We had an incredible trip to Finland and Estonia thanks to Emerson’s outstanding planning and support. When our flight to Helsinki was cancelled and our return home was delayed by a blizzard in the U.S., he immediately stepped in, reworked our itinerary, and helped minimize the extra costs.

Communication was excellent throughout, and Emerson was always responsive, calm, and incredibly helpful. The hotels, tours, and transfers he arranged were all fantastic, with dogsledding and the Northern Lights tour as highlights.

An unforgettable family trip. We highly recommend kimkim and Emerson!

⸻

I’ll never stop dreaming of Thailand. The people were the kindest I’ve ever met, and the beauty of the country is hard to put into words.

Overall, Kimkim was great to work with. They created exactly the kind of trip I asked for and were very responsive throughout the planning process. We specifically requested boutique, locally owned hotels, and our itinerary included four different hotels and three domestic flights, all arranged seamlessly.

Every step of the trip was organized well. We had an interpreter/guide with us throughout, and all transportation was professional, clean, and always on time. That level of organization made traveling around the country very easy.

We started with three days in Bangkok, which was such a fun city. It was vibrant and very affordable. We toured beautiful temples and did an incredible food tour through Chinatown.

In Chiang Rai, visiting the White Temple, the Blue Temple, and the Black House was fascinating. We learned a lot about Buddhism and Thai culture.

Chiang Mai was another highlight. The Elephant Nature Park was especially meaningful to me because it is a true rescue sanctuary rather than a zoo or performance venue. The night markets and street food were also fantastic.

Then there was Koh Samui. What can anyone say about the islands? It feels like being inside a movie. The beaches are unlike anything I’ve ever seen. We did island hopping on private speedboats that were new, clean, and had a wonderful crew. The beauty of the islands was unforgettable.

There were just a few things I would change.

The hotel in Koh Samui, The Sarann, did not match the quality of the other three boutique hotels. The grounds, pool, and oceanfront setting were beautiful, but the rooms were quite run down and in need of renovation. The furniture was very worn (one chair actually collapsed when I sat in it), the floors were uneven, and there were visible paint issues throughout. The location was quiet, but it was also isolated—we couldn’t walk anywhere, and there were no beach chairs or umbrellas available. The staff and food also didn’t feel at the same level as the other places we stayed.

I also want to mention our guides. Leena, who was with us for much of the trip, was professional, punctual, and kept everything running on schedule. She did exactly what was required of her and handled logistics well. That said, because you spend so much time with your guide on a trip like this, it would have been nice to have someone a bit more conversational, relaxed, and enthusiastic about sharing history and culture. At times it felt like she preferred minimal interaction, which made things feel a bit awkward for long stretches of time together. Again, she did her job well—it just felt more like having a coordinator than a companion guide.

On the other hand, Cookie in Chiang Mai was fantastic. She was knowledgeable, warm, and clearly excited to share her culture and stories with us. Her enthusiasm made the experience feel much more personal and engaging.

All of our drivers were excellent as well—professional, safe, and reliable.

Overall, we had an incredible trip and Kimkim did a great job organizing a complex itinerary across multiple cities and flights. Thailand completely captured my heart, and I can’t wait to come back someday.