kimkim Opiniões 

Excellent trip planning. Elena really listened to our desires and worked hard to make sure we covered a variety of indoor and outdoor activities. Highlights for me were the paper-making instruction, Hanoi scooter ride, the majestic and peaceful mountains around Topas EcoLodge, our royal dinner, cooking class in Hoi An, and all that Chiang Mai had to offer. Your guides were all so attentive and flexible. A very enjoyable experience! I would recommend your company to anyone planning to travel to Viet Nam and Thailand!

The trip to Australia was amazing. I enjoyed many adventures that I had never done before; such as, snorkling, a camel ride, a beautiful boat trip at night of Sydney harbor. Just to name a few The Great Ocean Drive was incredible and I especially loved the 12 apostles. That was breath taking. It was a great way to be out of the cold. Everything was planned out perfectly by Paula at Kimkim. Everything ran on time with no issues. Trip of a lifetime.

We just completed a 12 day trip to Nepal. I had been planning the trip for several months and Kim Kim, specifically, Chhewang, helped us along every step of the way! He listened to what we wanted to do and set us up with a great itinerary. We have never done an organized tour before. We were referred by friends, and we are so glad we chose this route for our trip to Nepal!
The first few days were spent in Kathmandu, which is a wonderful city. Pick up at the airport, and all transportation provided by Kim Kim was flawless. After Kathmandu, we were off to Pokhara for a trek. The drive from Kathmandu to Pokhara is the only part of the trip we would change. The roads are horrible and crowded. The ride of about 200 km, took about 8 hours. The views were good, but the time would have been better spent by flying. Pokhara is beautiful, and we could have done a couple more days of exploring there on our own. The trek was great and some of the most beautiful things we have ever seen! We are 60 and 68, and in decent physical condition. This pushed us as far as we wanted, and we are so glad we did it. What made it most enjoyable was our guide, Pema. He was absolutely the best! Just a wonderful person and so helpful and informative! He is now truly a friend for life! After the stay in Pokhara we were off to Chitwan National Park. Again, a wonderful experience! Made even better by our guide Suren. We saw many things and enjoyed the accommodation very much. After a few days there, a flight back to Kathmandu for a day or so and then a ride to the airport. Overall, a 5 star tour and experience.

This was our first time in Egypt. I worked with Kim Kim travel to organize and customize our trip. The service was outstanding. The original itinerary although well thought out wasn’t a 100% of what we wanted. We contact Aya with the changes, she was completely responsive and made all the changes so we could have a completely customized agenda. Kim Kim travel representative Aya did an outstanding job. Whenever I contacted her she got right back to me. It seems she works 24 hours a day.
During our time in Cairo, she was always available and checking in to make sure that things were going well. Any glitches she immediately corrected. I can’t say enough about her service and attention to detail.

Upon arriving in Cairo we were met by Osama, and we were fortunate enough to have Osama as our Tour Guide in Cairo towards the end of our trip as well. He has a genuine love for Egypt and an incredible knowledge regarding the history of Cairo and the history of Egypt in general. Aside from his sincere love for his country and ability to flawlessly instill his knowledge he is a most delightful individual and a joy to be around.
Sam, another one of our guides while we were in Cairo is a wealth of information and sincerely cares about his tour groups. We toured the GEM, the pyramids, Memphis, Sakkara and a full day trip in Alexandrea with him. Sam is another outstanding Tour Guide and Egyptologist, with a wealth acknowledge and a true love of his country He has a sincere respect for other cultures and is fun to be around. We purchased custom made rugs, which will take several months to manufacture. Sam has offered to stay in touch with us and the manufacturer until the job is completed to our satisfaction.

Mansour was our guide on the river, Nile cruise and in Luxor and Aswan. Mansour is a very special person and also an Egyptologist with a superior knowledge of Aswan and Luxor, not only from a historical perspective but seems to know all the hidden gems of the cities as well, not to mention he seems to know everyone in both cities. What a joy it was spending a few days with him, I cannot say enough about Mansour he such a wonderful person.

I don’t remember all our drivers names, but they were all terrific as well , respectful and accommodating.

We have used KimKim twice and have recommended them to several friends and fellow travellers. Why?
Prompt responses and very professional, caring and thoughtful representatives (Alex Conrado this trip) who were able to understand what we were looking for, using their local knowledge and experience to work with us to created our holiday. We felt we were dealing with a personal friend on our most recent trip to Belize (in fact he took the time to meet as face-to-face in Antigua). Arrangements made by KimKim have always been 100 reliable, including accommodation, transportation and activities.

We had two guides and drivers, one in Chiang Mai and the other in Bangkok. The ones in Chiang Mai were terrific! In Bangkok, our driver was great. The guide, who has been doing the job for many many years, seemed a bit unenthusiastic. She certainly was punctual and fulfilled the itinerary, but it all seemed on auto-pilot.
We booked hotels prior to engaging KimKim. It seems our Bangkok hotel was out of the central area, thus making touring less convenient. As KimKim had our hotel address and designed our touring itinerary, we would have appreciated its guidance on possibly changing hotel location to improve its convenience for touring.

The trip was a lifelong memorable event for us especially Penguin tours, Glacier tours and Torres del Paine. Kimkim travel partners organized the program well and made us comfortable.

We can't speak highly enough about our team at KimKIm. Our 16 day trip to Patagonia, Atacama and Rapa Nui ran like clockwork. A team member was always almost instantly available (via WhatsApp) whenever we had a question. Not only were the hotels, guides and transfers excellent, they helped make dinner reservations for those of us who speak no Spanish. Just absolutely first rate, from start to finish.

Absolutely flawless service! They made our trip a best ever experience with a tour company. Excellent hotel, transportation arrangements, the Best Tour Guides we've ever had. They stayed in touch and continually updated us for each event. Also we requested last minute additions to our itinerary that were perfectly executed by the team!!!

helpful at booking stage and didn’t mind how many times tweaked the trip.
Actual tour superb, our main guide & 2 local ones were exceptional. Whole trip felt personalised, efficient and well informed.

There were great suggestions that were made and amazing tours that were booked.

I thought the info on visas should have been much more blatant and way more highlighted. That cost me a day a day and an additional $2,000 in airline rebooking fees.

Also, I felt one night of the hotel in Melbourne could have been cancelled when I had to rebook my flight due to the airline rebooking issue, but it wasn’t, and lastly, I was told there would be not “drop off charge” on a car rental in Port Macquarie, but there was. I received a written apology, but not financial compensation.

Overall the trip was fantastic. My husband and I thought KimKim did a great job in helping us to create our vacation. The vacation was well-paced and had a variety of different experiences, some strenuous and some more relaxing. The landscapes were breathtaking. We especially loved kayaking near the glacier (Moreno) and the day we spent with our private guide, Max. Also loved the hike up to Upsula Glacier and the fantastic lunch in the Estancia. The hotels were very good; however the Boutique Hotel La Cantera was a bit run down. No big deal, just not as nice as the others. All of the guides were great and the connections all went very smoothly. Probably my least favorite part was the hike on Punto Arenas. It was very boggy and muddy and I couldn't make it all the way; Jim did with difficulty. But others did fine; I guess we are not in such good shape. Also, the zodiac there was rather long--two hours each way, wet and pounding--but I know my husband chose that area!

I also appreciated it that a KimKim rep met with us at one point during the vacation to go over a particular itinerary. In fact they were easy to reach and quick to respond anytime we had questions.

I highly recommend using KimKim for your vacation!

We could not be more amazed by this trip!! Everything went incredibly smoothly. Rides came, hotels were all arranged, tours were delightful, guides were like family, not to mention the unbelievable backdrop of Australia!!
We loved every minute! Thank you so much KimKim for a trip we’ll never forget!

Everything was meticulously planned & went perfectly. Huge attention to detail, which we greatly appreciated.

KimKim travel made our trip a success. From the transportation, hotels, excursions and guides everything was perfectly arranged and timed for us. We would definitely consider using KimKim again in the future.

Kikkim planned our trip with our input. Had an amazing trip with outstanding tours, guides, accommodations and travel by plane all included. We just had to show up!!

Costa Rica Trip.

We began planning our trip in August. The communication between me and our planner was excellent. He considered our dreams and set up our trip. We tweaked several of the items and finalized on a Itinerary.

Because our flight back home was at 9am, we decided to add an additional day to the trip and stay at a hotel near the San Jose airport (with an airport shuttle). Since we didn't need to arrive in San Jose at a specific time and since the itinerary stated that (direct quote) "With private transfers, pick-up times are flexible, so you can set the departure time whenever you like" we requested a 5pm pickup and planned a private excursion for that afternoon.

We were then informed "5.00 pm is a bit late, especially because we do not recommend taking transfers in the evening hours, but let me double-check with operations." I let the planner know that we can cancel our excursion, but we needed to know. A few days later we were informed that our pickup time for the transfer back to San Jose was approved.

The first few days of our trip was good. The weather didn't cooperate and our hotel in Monteverde lost power for 14 hours. They did an awesome job in spite of the issues.

The main issues with the trip occurred after arriving in Manuel Antonio. Our first tour was cancelled at the last minute. This meant we didn't have time to set up another tour.

On our last day, we had our independent kayak tour. When we returned to the hotel, we had enough time for a cold shower and to pick up something to tide us until we arrived in San Jose. The transport scheduled never arrived.

No one answered the emergency line and the transport company had no record of the pickup.

After about 45 minutes, I send a message through the trip chat. We were finally contacted by the local agency representative and told the transfer was not organized. We were finally picked up about 90 minutes after we were supposed to be.

We requested compensation for the final transfer but were told "we provided the service even though it was outside the recommended travel hours, so unfortunately, compensation does not apply in this case". It seems though advertised that "pick-up times are flexible, so you can set the departure time whenever you like" this is not true. It was also extremely stressful not to be able to contact someone in case of an emergency.

Because of the issues we had our final two days, I would not recommend KimKim. The tour as planned fit our needs, but the cancellation of one tour, the failure to set up the transport for the final day and the fact WE COULDN'T REACH ANYONE on the Emergency line means I wouldn't trust relying on this company.

Everything went as planned! Locations, activities and logistics were outstanding.

Most everything went smooth and was well organized. My only complaint was one of our hotel stays was not booked as we had originally agreed. We were supposed to be in a different location within the hotel and we were not. I am sure Kim Kim decided to save money by booking the cheaper accommodation but never informed us. We had a similar situation with one of the golf courses we played. The golf course personnel said kikkim booked the tee time and then canceled it. Kimkim said the course would not let book a tee time unless we were staying at their hotel but the golf course said that was not the truth. No compensation was offered for either situation.

Highly recommend letting kimkim plan your adventure. Everything went smoothly, the guides and excursions were amazing, and the hotels were perfect. Having all the details handled by kimkim let us totally relax and enjoy our time in Thailand.