kimkim Opiniões 

1370
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

You can book your own hotel, your own train tickets, your own everything I guess but what happens if something goes wrong? We were set to fly to copenhagen and it flight got cancelled. I messaged kim... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

KimKim uses local guides and their expertise to plan the perfect trip for you. They use the information you give them on what you want to see and how you want to travel to create excellent trips. It t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had a great experience in Italy. The hotels were well located, the itinerary was executed seemlessly. Transportation when needed was great. Support from our trip planner was excellent. We only... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Best decision was using KimKim and our travel specialist Cannon. Took most of the stress and intimiation out of planning!

Informações sobre a empresa

  1. Operador turístico
  2. Agência de viagens

Escrito pela empresa

Book unique trips, customized to your needs, with the help of reliable local travel specialists.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

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Respondeu a 91% das suas opiniões negativas

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4,6

Todas as opiniões

(1370)

179 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Our KimKim representative

Our KimKim representative, Karlita (Karla), was there every step of the way to ensure we had a fun and meaningful time.

24 de outubro de 2025
Opinião espontânea
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Resposta da kimkim

Hi L Compton!

Thank you so much for your kind words! We’re delighted to hear that Karlita (Karla) was there for you every step of the way to help make your trip fun and meaningful. Your satisfaction is our top priority, and we look forward to helping you plan more wonderful adventures in the future.

Best,
The kimkim Team

Classificada 5 em 5 estrelas

Here is my honest and objective review:

Here is my honest and objective review:

1. Places Visited – 5/5 ⭐

Majid designed our itinerary based on our interests, and his recommendations were perfect. We absolutely loved Chefchaouen and Essaouira for their relaxing atmosphere, while Tangier, Fez, and Casablanca offered wonderful cultural and sightseeing experiences. Every city had its own charm, and the pace of the trip felt very comfortable.

2. Hotels – 4.5/5 ⭐

The hotel choices were superb overall. Of course, each property has its own strengths and weaknesses, but we were generally very happy with the quality, comfort, and service.

We did have a mishap at Palais Faraj in Fez, where we had a very uncomfortable experience at the Hammam. However, this issue was entirely related to the hotel’s poor oversight and management, and Majid had absolutely nothing to do with it. In fact, he was very understanding and supportive when we mentioned it.

3. Car and Driver – 5/5 ⭐

This was the highlight of the trip. The car was always clean, comfortable, and air-conditioned, making our long drives easy and pleasant. Our driver, Yousef, was excellent—friendly, helpful, honest, and an extremely safe driver. He was always prompt, professional, and responsible throughout the entire trip. Thank you Yousef for making our trip memorable.

4. Responsiveness and Communication – 5/5 ⭐

Majid was quick to respond to all our questions before and during the trip. His guidance in planning the itinerary was thoughtful and well-organized. He clearly pays attention to details and made sure everything went smoothly.

5. Price and Value – 5/5 ⭐

The trip offered very good value for the quality of service, accommodations, and experiences we received. Everything felt fair and transparent.

Overall Experience – 5/5 ⭐

We had an amazing time in Morocco. Majid once again exceeded our expectations and made our journey memorable and stress-free. In fact, we are already thinking of coming back next year — and we will definitely use Majid’s services again.

Thank you, Majid, for another unforgettable Moroccan adventure!

5 de novembro de 2025
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Resposta da kimkim

Hi Adel!

Thank you so much for sharing your honest and detailed review! We’re thrilled to hear that you had such a wonderful experience exploring Morocco, and that Majid’s thoughtful planning helped make your journey memorable and stress-free. It’s fantastic that you enjoyed the variety of cities, comfortable pace, and personalized recommendations.

We appreciate your feedback on the hotels and are sorry to hear about the issue at Palais Faraj. We're glad Majid was able to support you during that situation. It’s great to know that Yousef made your travels so smooth and enjoyable—he will be happy to hear your kind words!

Your comments about our communication, attention to detail, and value mean a lot to us. Thank you again for your trust, and we are excited to help you plan your next Moroccan adventure!

Best,
The kimkim Team

Classificada 4 em 5 estrelas

A team dedicated to your needs, guided by customer interests and preferences

The team responded promptly to any questions or concerns. Once I had made my requirements and desires clear, they come up with wonderful suggestions

28 de outubro de 2025
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Resposta da kimkim

Hi Susan!

Thank you so much for your kind feedback! We're delighted to hear that our team was able to respond promptly to your questions and concerns, and that our suggestions matched your requirements and desires. Your satisfaction is very important to us, and we hope to help you plan another wonderful trip in the future.

Best,
The kimkim Team

Classificada 5 em 5 estrelas

Going through kimkim for this trip was…

Going through kimkim for this trip was the absolute best decision! It was such a relief to not have to worry about finding taxis/ transportation when arriving from island to island or buying tickets. I have traveled with a large group on a tour and alone and I think going through kimkim combines the pros of both without the cons. We had an itinerary and transportation without having to keep up with a huge group or have to keep an itinerary that had activities we didn’t want to do. It was all personalized! My only complaint was that I did ask if the time of year we were traveling was still warm enough for the beaches before hand and was told yes, but unfortunately it was too chilly/ rainy when we arrived! But obviously they can’t control the weather!

29 de outubro de 2025
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Resposta da kimkim

Hi Melanie!

Thank you so much for your wonderful review! We’re delighted to hear that your experience with kimkim combined the best aspects of both group and solo travel, allowing you to enjoy a customized and worry-free itinerary without the stress of organizing transportation or activities that didn’t suit your interests.

We truly appreciate your understanding regarding the weather—it can be unpredictable, and while we do our best to provide guidance, some things are out of our hands! We’re glad you still enjoyed your trip and found the personalized service valuable.

Thank you for choosing kimkim, and we hope to help you plan your next adventure soon!

Best,
The kimkim Team

Classificada 5 em 5 estrelas

Very well handled

28 de outubro de 2025
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Resposta da kimkim

Hi Timothy!

Thank you so much for your kind words! We’re delighted to hear that you found everything handled well. Your feedback means a lot to us and motivates our team to keep providing excellent service. We hope to help you with your future adventures!

Best,
The kimkim Team

Classificada 5 em 5 estrelas

We have a true 5 star review for Kim…

We have a true 5 star review for Kim Kim. Joao set up a perfect itinerary for our wants and needs. He was always prompt getting back to us with questions and changes before our departure and during our trip. The Trip Plans app was thorough and detailed so we knew exactly where to go with maps and meet up spots. The restaurant recommendations were great and the "places we may want to check out in our free time" helped and the maps to each place made it easy to navigate. Joao also gave us excellent recommendations based on his knowledge of Portugal and the historic sites. He was easy to talk with and gave us thorough info on the sites and the history behind them. He was pleasant, paced our outings with sensitivity to my bad knees and told some funny stories of his experiences growing up in Portugal. Joanna was our guide for our half day in Porto. She was extremely knowledgeable, taking us to must see sites and giving us in-depth info on the way. She even stopped when I needed a break for my knees (and gelato). Thank you again and we will definitely keep Kim Kim on our radar for our next European experience!!!

27 de outubro de 2025
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Resposta da kimkim

Hi Catherine!

Thank you so much for your glowing review! We’re thrilled to hear that Joao created the perfect itinerary tailored to your preferences and that his prompt communication made your planning process and trip smooth and enjoyable. It’s great to know the Trip Plans app, restaurant recommendations, and personalized suggestions helped you navigate and explore Portugal with ease.

We also appreciate your kind words about Joao’s local knowledge, flexibility, and thoughtful pacing for your needs, as well as your lovely feedback for Joanna during your time in Porto. It means so much to us that you had such a positive experience and that you'll be considering kimkim for future European adventures.

Thank you again for choosing us and for sharing your wonderful experience!

Best,
The kimkim Team

Classificada 5 em 5 estrelas

The trip of a lifetime flawlessly executed!

Our recent trip to Italy from Venice, Florence, and Rome to Positano went better than I ever could have imagined! My mother and I planned this trip with Eirini’s expert help. She provided invaluable experience and suggestions. I found her to be very thorough and quick to reply when I had questions. Every tour, accommodation and transfer met or exceeded our expectations! Even more important than the pre-trip planning, I found the responsiveness during our trip the best part. Each day, I was sent a message with the itinerary for the next day with links to each ticket we might need. When I had questions or concerns, my messages were answered immediately and expertly. I would not hesitate to use this service again and wholeheartedly recommend them!

There are a few outstanding people and tours I want to specifically mention. First, our tour guide in Venice was absolutely amazing! Sarah was so friendly and hospitable. We felt like family by the time we were finished! We came to love Venice thanks to her unique insight. She was top notch!

Next, our tour guide in Florence—Elena from Walks Italy—did an excellent job. Even better was our cooking class with Alberto! This was probably the highlight of the trip and most definitely one of our best meals. We so thoroughly enjoyed this experience and loved our interaction with him!

In Rome, we considered ourselves so fortunate to meet Linda from Liv Tours, the tour guide for the Vatican Museums, the Sistine Chapel and St. Peter’s Basilica. She was phenomenal and gave a tour with the perfect balance of humor, personality and information. I felt like the size of this group was perfect (only 6 of us).

In Pompeii, our tour guide was also incredible, although his name eludes me. We loved our time in Pompeii!

Last but not least, our suite in Positano was absolutely amazing! I was dubious about it since I had had my heart set on a really upscale hotel that I couldn’t afford. But the Imperati Suites exceeded every expectation I had. It was the cutest place I’ve ever stayed with the most amazing view, the most relaxing shower and a breakfast that blew us away. As if that were not enough, the host, Katia, made it even better. She was so attentive and helpful throughout our stay. I can not sing the praises of this place enough. And the little restaurant nearby (Mediterranio) was our favorite of the whole trip, so we went twice! I am so grateful that Eirini recommended this accommodation as a more budget friendly option. I can’t imagine we would have enjoyed anywhere else as much as we enjoyed our stay here!

As I said before, each transfer and train ride went flawlessly and we were so appreciative that we had all those logistics worked out ahead of time! Thank you so much for providing excellent service and clear communication throughout so we were free to enjoy every moment of this spectacular trip! We will treasure our time in Italy forever!

14 de outubro de 2025
Opinião espontânea
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Resposta da kimkim

Hi Jennifer!

Thank you so much for sharing this thoughtful and detailed review! We are truly delighted to hear that your trip through Italy—from Venice and Florence to Rome and Positano—exceeded your expectations in every way. It’s wonderful to know that Eirini’s expert planning and attentive support helped you and your mother feel confident and cared for from start to finish.

Your special mentions for Sarah in Venice, Elena and Alberto in Florence, Linda in Rome, and your Pompeii guide are greatly appreciated—we’re thrilled that these experiences made your journey so memorable! We’re also so glad that you loved your stay at the Imperati Suites in Positano and that Katia’s hospitality made your visit even more enjoyable. It’s fantastic that you were able to enjoy wonderful meals and a beautiful place to stay.

Our goal is always to ensure seamless travel and clear communication so you can focus on enjoying your trip, and we’re so happy to hear this was your experience. Thank you again for your kind words and personal recommendations. We look forward to helping you plan more amazing adventures in the future!

Best,
The kimkim Team

Classificada 4 em 5 estrelas

Tokyo, Kyoto and Hakone trip

Our agent booked a trip to Tokyo, Kyoto and Hakone. We went on walking tours in Tokyo to the Yanaka, Asakusa and Omotesando areas. In Kyoto we had the same guide for two days who took us through Gion and Nara. All of the guides were very knowledgable and friendly. They were willing to answer any questions we asked them. Our experiences (sumo, cooking, tea ceremony, urushi, ninja) were very educational and a lot of fun.

22 de outubro de 2025
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Resposta da kimkim

Hi Nancy!

Thank you so much for sharing your wonderful experience! We're thrilled to hear that you enjoyed your trip to Tokyo, Kyoto, and Hakone, and that our guides made your journey memorable and informative. It's great to know that the walking tours and cultural experiences such as sumo, cooking, tea ceremony, urushi, and ninja all exceeded your expectations. We truly appreciate your kind words about our knowledgeable and friendly guides. We hope to help you plan another amazing adventure in the future!

Best,
The kimkim Team

Classificada 5 em 5 estrelas

Unforgettable trip with hiccups!

Planning the trip with Amandine was seamless and exciting. But the support we got throughout the trip was also amazing. Thank you Amandine!
I would recommend this system for planning a trip any day.
I had an unfortunate accident and had to make some important changes and come home early. But Amandine was helpful, knowledgeable and able to make changes for us. The planning system is very efficient.

18 de outubro de 2025
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Resposta da kimkim

Hi Nancy!

Thank you so much for the thoughtful review and the kind words about Amandine. We’re delighted to hear planning felt seamless and that our support throughout your trip was helpful. We’re very sorry about your accident and hope you’re recovering well—glad Amandine could step in quickly to adjust plans and get you home smoothly. We truly appreciate your recommendation and your feedback on our planning system. We’ll share your note with Amandine, and when you’re ready for your next adventure, we’d be honored to help you plan it.

Best,
The kimkim Team

Classificada 5 em 5 estrelas

Kate from KimKim was great to work…

Kate from KimKim was great to work with. She made really good recommendations, found great properties, transportation and guides. We will definitely work with her again and confidently recommend her to friends and family.

2 de outubro de 2025
Opinião espontânea
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Resposta da kimkim

Hi Michael!

Thank you for the wonderful review! We’re thrilled to hear Kate’s recommendations, property choices, transportation, and guides were a great fit. We’ll be sure to share your kind words with her. We truly appreciate your confidence in recommending us to friends and family and look forward to planning your next trip together.

Best,
The kimkim Team

Classificada 5 em 5 estrelas

Honeymoon in Portugal

Booked our honeymoon to Portugal using kimkim and it was honestly a dream vacation! From the excursions to the hotels to the private drivers, everything was truly amazing!

16 de outubro de 2025
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Resposta da kimkim

Hi Megan!

Congratulations, and thank you for spending your honeymoon with us! We’re thrilled your Portugal trip felt like a dream and that the excursions, hotels, and private drivers were all amazing. We’ll share your kind words with our local partners. Wishing you both a lifetime of wonderful travels—we’d love to help plan your next adventure (or anniversary trip!) when the time comes.

Best,
The kimkim Team

Classificada 5 em 5 estrelas

Super 2-week trip to Argentina

With minimal input our 2-week trip to 5 locations in Argentina was organised near perfectly. The service from KimKim was timely, responsive, complete, all inclusive and very detailed.

1 de outubro de 2025
Opinião espontânea
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Resposta da kimkim

Hi Heino!

Thank you for the wonderful review! We’re thrilled to hear your 2-week, 5-destination Argentina trip came together so smoothly with minimal input, and that you found our service timely, responsive, comprehensive, and detailed. We hope the logistics between locations felt effortless so you could simply enjoy the journey. We’d love to help you plan your next adventure in South America or beyond!

Best,
The kimkim Team

Classificada 5 em 5 estrelas

First Class planning and execution of a Barcelona and Sitges tour

Clearly and expensive tour group, but we goy what we paid for. first class transportation. Wonderful tours with knowledgeable pleasant drivers and guides.
In a limited time with wedding commitments, the Kim Kim team made us feel like VIP's and gave us an outstanding experience.
Montserrat and Sagrada Familia were highlights that will stay with us forever.
During our stay there were protests throughout City. By having our Kim Kim arranged transport and guides we were kept safe and travel disruptions were kept to a minimum. When in a foreign country things happen, having skilled travel professionals make a great difference.

1 de outubro de 2025
Opinião espontânea
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Resposta da kimkim

Hi Jack!

Thank you for sharing your experience! We’re delighted to hear that the first-class transportation and knowledgeable, friendly guides made your trip feel seamless and special—especially with limited time around wedding commitments. It’s wonderful to know you felt like VIPs and that Montserrat and the Sagrada Familia were unforgettable highlights. We’re also glad our team and drivers helped you navigate the city protests safely and kept disruptions to a minimum. Your trust means a lot, and we’re grateful we could deliver the quality and support you expected.

We look forward to helping you plan your next adventure.

Best,
The kimkim Team

Classificada 5 em 5 estrelas

Excellent experience

Excellent experience; kimkim gave us access to many cultural experiences, small and large hotels, delicious and varied culinary experiences, and support all along the way. Thank you so much!

13 de outubro de 2025
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Resposta da kimkim

Hi Gessner!

Thank you for the excellent review! We’re thrilled to hear you enjoyed the range of cultural experiences, the mix of small and large hotels, and the delicious, varied cuisine—along with support every step of the way. We appreciate you traveling with us and would love to help plan your next adventure.

Best,
The kimkim Team

Classificada 5 em 5 estrelas

Our wonderful cathedral tour!

We are very grateful for Giorgia and the KimKim team for planning our “Cathedral Tour.” Giorgia was very professional, knowledgeable and helpful before and during the trip. Every stop went smoothly. All three tour guides were excellent. Diego in A Coruna gave us a great feel for the region’s history and culture. He even ran to retrieve a phone I’d dropped at a park bench! Maria in Leon knew so many details about the Basilica of St. Mary. And Imma in Salamanca was delightful and filled us with welcome information about the new and old cathedrals and Spain’s oldest university. They were each friendly, knowledgeable and accommodating to our interests. With the exception of Pontevedra, we’d stay in every hotel again. Razior, El Moderne, HC Collection were all great. Our favorite was Hotel Rector in Salamanca, the 5-star boutique that had multiple extra nice touches (e.g., champagne on ice and a welcome note). Again, we are glad to have worked with Giorgia and the KimKim team and will do so again for a trip next year.

8 de outubro de 2025
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Resposta da kimkim

Hi Noreen!

Thank you for the thoughtful review of your Cathedral Tour! We’re delighted to hear that Giorgia’s professionalism and care helped everything run smoothly, and that your guides made the destinations come alive—special shout-outs to Diego for the history and the quick phone rescue, Maria for her detailed insights at the Basilica of St. Mary, and Imma for her delightful tour of Salamanca’s cathedrals and university. We’re also glad the hotels were a great fit and that Hotel Rector’s touches stood out. Thank you for the candid note about Pontevedra—we’ve noted it and will review alternatives and room options for your next trip. We truly appreciate your trust and look forward to planning your travels again next year.

Best,
The kimkim Team

Classificada 5 em 5 estrelas

Our trip was amazing!

Our trip was very well organized, and our Kim Kim agent listened to every one of our many requests. The accommodations arranged for our group were wonderful. The response when we did reach out during our travel was immediate and our needs met without issue. Every outing was amazing and all the operators were professional and well informed. Thank you Siena and Leah for all your work to help make our trip truly memorable.

5 de outubro de 2025
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Resposta da kimkim

Hi Erika!

Thank you for the wonderful review! We’re thrilled to hear your trip was so well organized, that your kimkim agent listened to all your requests, and that the accommodations were a great fit for your group. It’s great to know our team could respond immediately when you reached out and that every outing was amazing with professional, well-informed operators. We’ll make sure to pass your kind words along to Siena and Leah—they’ll be delighted to hear this helped make your trip truly memorable.

We look forward to helping you plan your next adventure!

Best,
The kimkim Team

Classificada 5 em 5 estrelas

Excellent experience

Excellent experience! The tour guides and drivers were friendly, knowledgeable and professional which made at ease and fun.

5 de outubro de 2025
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Resposta da kimkim

Hi Cynthia!

Thank you for the excellent review! We’re thrilled to hear your guides and drivers were friendly, knowledgeable, and professional, and that they helped you feel at ease and have fun throughout your trip. We’ll share your kind words with the local team, and we look forward to helping you plan your next adventure.

Best,
The kimkim Team

Classificada 4 em 5 estrelas

We visited all venues that I wanted

We visited all venues that I wanted. Guides and drivers were exactly on time, made our visit seem safe, always took us to the front of the lines. Guides were extremely knowledgeable and spoke fairly good English. Food was monotonous and upset our California guts.

11 de outubro de 2025
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Resposta da kimkim

Hi Darien!

Thank you for taking the time to share your experience. We’re glad to hear you were able to visit all the venues on your list and that your guides and drivers were punctual, knowledgeable, and made you feel safe throughout—those are exactly the standards we aim for.

We appreciate your feedback and hope to plan an even better experience next time!

Best,
The kimkim Team

Classificada 5 em 5 estrelas

Sadasivan African trip

The entire trip was amazing. We went with our grown children and one of their fiancé. All the safari's, hotels and attractions met our expectations. Our travel agent reached out to us throughout our trip via WhatsApp to check on us.

21 de setembro de 2025
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Resposta da kimkim

Hi Raju!

Thank you for the wonderful review! We’re thrilled to hear your family trip was amazing and that the safaris, hotels, and attractions all met your expectations. It’s great to know the WhatsApp check-ins were helpful along the way, too. We truly appreciate you traveling with kimkim and would love to help you plan your next adventure whenever you’re ready!

Best,
The kimkim Team

Classificada 5 em 5 estrelas

Wonderful service


Wonderful service
Arrangements made couldn't be beat

9 de outubro de 2025
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Resposta da kimkim

Hi Robert!

Thank you for the wonderful review! We’re thrilled to hear the service exceeded expectations and that the arrangements couldn’t be beat. We’d love to help you plan your next trip whenever you’re ready!

Best,
The kimkim Team

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