You can book your own hotel, your own train tickets, your own everything I guess but what happens if something goes wrong? We were set to fly to copenhagen and it flight got cancelled. I messaged kim... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
You can book your own hotel, your own train tickets, your own everything I guess but what happens if something goes wrong? We were set to fly to copenhagen and it flight got cancelled. I messaged kim... Ver mais
A empresa respondeu
KimKim uses local guides and their expertise to plan the perfect trip for you. They use the information you give them on what you want to see and how you want to travel to create excellent trips. It t... Ver mais
A empresa respondeu
We had a great experience in Italy. The hotels were well located, the itinerary was executed seemlessly. Transportation when needed was great. Support from our trip planner was excellent. We only... Ver mais
A empresa respondeu
Best decision was using KimKim and our travel specialist Cannon. Took most of the stress and intimiation out of planning!
Book unique trips, customized to your needs, with the help of reliable local travel specialists.
Boulder, Estados Unidos da América
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It was our first time using Kimkim for our Croatia trip and it was a very nice experience. Robi was always quick to respond to our every question and request. His team members were very professional and pleasant during the whole trip. We would definitely recommend Kimkim to friends and relatives.

Resposta da kimkim
Nikola did a brilliant job of helping put together our 12 day family holiday Croatian itinerary and was in touch throughout making the whole trip stress free.

Resposta da kimkim
Kim Kim was the best platform to use while planning my 2 week vacation in Norway. We worked with Mathia who was extremely knowledgeable, listened to our travel goals and helped us achieve exactly what we wanted. He was an excellent communicator constantly providing us with feedback and direction as to where to stay and what to see. We were 4 adults all with similar yet specific desires, including art , history, nature, museums, hiking, biking and relaxation. Matthia constantly provided insight and helped us finalize a wonderful all encompassing itinerary. There was 24 hour support while in country and I highly recommend Kim KIm for all of your travel planning.

Resposta da kimkim
My Daughter, age 60, and I, age 84, had a wonderful trip to Bullo River, Krakatau National Park, Alice Springs and Uluru including the Aboriginal Cultural Center in the Northern Territory of Australia.
However I recommend Not using either Paula Adams, Springboard Vacations or Kimkim for your travel plans.
We began planning our trip in July of '24. I researched travel agents and found that Paula was from the Northern Territory and had good reviews so I assumed incorrectly that she would be a good travel agent. I told her the first time I talked to her that we wanted to include 4 things in our itinerary: Bullo River Cattle Station, the Krakatau Nat park, Alice Springs and Uluaru including the Aboriginal Culture Center.
First she missed including one leg of our flights so I had to pay extra for that; then she ignored our request for Alice Springs. When I found that in the incredibly difficult to read itinerary - which we didn't get until late in the trip -I reminded her. Her comment was "oh, why would anyone want to go there? Its nothing but a tiny town." (population about 30,000). I asked again, so she added it to the itinerary - arriving at 8pm and leaving the next morning at 6 am. When I caught that, I said, wait that's no time. she said, oh there are no flights. I had already found a flight at 6 am so she changed the flight, but again I had to pay more.
Finally, I understand that flights are not always easy to arrange in the NT every day. But when we got to Bullo River we discovered that 2 other guests had flown directly on the same day we flew from Darwin to BR arriving at noon. Paula had routed us both in and out through Kananara, an indeed very small outback town, where we spent an extra 4+ hours each day that we could have been spending at BR.
Overall I found her difficult to deal with and I had to check every detail as I went along. One thing Paula got right was our lodging accommodations - they were very comfortable and safe.
In addition I found the Springboard Vacations itinerary very difficult to follow. It was not in any kind of chronological order. And it looked like as we went along that the descriptions of the places and things included came directly from casual internet descriptions, for instance one element included was a flight over Krakatau Nat Park that said it included the Jimjim waterfalls which were not included.
Highlights:
Our time at Bullo River was fantastic. Our accommodations both housing and food were superb. Our guides were knowledgeable and interesting. The Station Managers could not have been more helpful and informative about all aspects of managing a very large cattle station under trying circumstances. One would have to experience the complexities of the situation to comprehend managing commercial cattle in the midst of dry/wet weather - drought, floods, heat, water management, insects - feral cattle, water buffalo, termites, wallabys everywhere. It was amazing.
In Krakatau NP I the Yellow water cruise was conducted by an amazingly knowledgeable and passionate ecology expert. We saw many different birds, crocodiles, water plant species, and the impact of water buffalo on this fragile environment.
We were warned by everyone we met (who had not been there) that Alice Springs is the most dangerous place in the world. Obviously those people haven't traveled much. It's a town of about 30,000. If you have a car there are many wonderful gorges, waterfalls etc, to visit in the McDonald Range. Since we were on foot, we elected to go to the Desert Gardens where we saw close up Dingos, heard a lecture and saw the rangers working with kites (large hawks) and other large birds, kangaroos, emus and all kinds of other birds. It was a fantastic visit. Everyone we met was more than helpful and kind.
The next day we had a 6 hour coach ride through the changing environment from the tropical Northern Territory to the central of Uluaru area, stopping at local Roadhouses along the way. It was fun and the only place we ran into the famous flies.
That afternoon we experienced a sunset camel ride with Uluaru in the distance. Fun.
The last day we did the sunrise 12 km/ 4.5 hour hike around the base of Uluaru hearing the stories of the First People, Ananru, and stopping to see closeup the intricacies of the Rock. Incredible!
Followed in the afternoon with a 7 hour tour with an Ananru park ranger guide along with our driver over the National Park land owned by the Aborigines. More stories to center us in this incredibly amazing beautiful land.

Resposta da kimkim
Kimkim's planning of our Iceland adventure was truly exceptional, exceeding expectations at every turn and demonstrating an unparalleled attention to detail.
Impeccable Organization: Every aspect of our journey was meticulously arranged, from the seamless car rental process right at Keflavík International Airport to the thoughtfully curated hotel bookings throughout the trip. There was not a single hiccup with any reservation — each confirmation matched perfectly, check-ins were smooth, and the accommodations exceeded expectations in comfort and service.
Thoughtful and Comprehensive Itinerary: The itinerary crafted by our advisor, Adam, made it easy to immerse ourselves in all the stunning natural beauty Iceland offers. Each day was carefully balanced: iconic sights like the Blue Lagoon, Seljalandsfoss, Skogafoss, and Jökulsárlón Glacier Lagoon were complemented by local experiences, hidden gems, and handpicked restaurants. We never felt rushed, yet every day was full of discovery, whether hiking to Svartifoss, admiring black sand beaches in Vík, or exploring the dramatic Snæfellsnes Peninsula.
Flexibility and Local Insights: Adam truly shone in his understanding of Iceland’s unique rhythm. Extra insurance options and practical advice (like checking the wifi device and using the Parka app) showcased a level of care that put us at ease. The itinerary included enough flexibility for spontaneous stops and local flavor, but also made sure we didn’t miss out on must-see experiences like the Zodiac boat tour on the glacier lagoon and whale watching in Olafsvik and exploring caves in Vidgelmir
Seamless Logistics and Personal Touch: From the first moment to the last, Kimkim made us feel supported and informed, resulting in a worry-free experience. Directions were crystal-clear, driving plans and distances were provided for each segment, and suggestions for sightseeing and dining were always spot-on. Even the smallest details, like museum recommendations or convenient parking tips, contributed to a flawless journey.
Overall: Kimkim delivered a superb, immersive, and beautifully choreographed tour of Iceland that allowed us to truly engage with the country’s landscapes, culture, and cuisine. With every detail so thoughtfully covered, all we had to do was enjoy the breathtaking wonders around us — and we will be raving about this trip for years to come.

Resposta da kimkim
Our trip to Australia turned out great in spite of several glitches by Kimkim.
First, our agent did not seem to understand that we wanted to visit the Outback. Instead, she insisted on routing us through Sydney so we could see the Opera House. Eventually, with continued insistence and our own research into alternatives, she changed our itinerary.
Second, she forgot to include transportation links. If my traveling partner had not been diligent in tracking details, we would have been stranded.
Third, she included inefficient flight points. We could have saved most of 2 days if we would have flown directly from Darwin to the cattle station instead of stopping in Kununurra. However, we had a couple of delightful conversations with people in Kununurra so it all worked out.
She did not notify us that we needed to apply for a visa until a week before our trip. Our visa came quickly, but we met other travelers who had to delay their trip while waiting for their visa so this could have been a wreck.
Using the kimkim system to communicate was awkward and limiting.
We thoroughly enjoyed the cattle station, Kakadu and Uluru. I especially recommend the cultural tour with an aboriginal guide at Uluru. The flight over Kakadu promised a view of 2 falls, but we flew over a uranium mine instead. The boat tour near Kakadu was amazing.
People who choose to use Kimkim need to be vigilant and diligent.

Resposta da kimkim
Booking a trip through an online service you have never heard of is always a bit daunting. Even after multiple revisions and planning, there's always that nagging feeling when the credit card payment pops up. and yet - my experience with Kim Kim exceeded expectations. Christina, the local coordinator we worked with, was very knowledgeable and very responsive, and turned a difficult logistical set tf problems into a well thought out itinerary that left my wife and I enough room to explore on our own as we like. We feel we hit the highlights. Stayed in some fantastic places we simply never would have found. met interesting people. And KimKim dealt with all the difficult logistics. When I wanted to stay at a particular hotel, I grabbed the room myself, and KimKim just worked around that date - making recommendations for activities in the area. It was easy, quick, and very professional. I would not hesitate to use them again - nor recommend them to anyone.

Resposta da kimkim
We had a great trip to Croatia with lots of planning and arranging between my sister and Robert Pincevic. There were lots of suggestions and highlights presented to us, Robert was responsive, professional and communicated often before and during our journey. We enjoyed the private vehicle to our own family the most. All drivers were extremely timely, courteous and safe. It would have been even more effective to have a tour guide/ driver. Of the 3 we had, Goran was most knowledgeable of wine and its process. Our first transport from Budapest to Zagreb was with a kindly gentleman, he took good care of our bathroom breaks. Borna was our second driver in most of our journey, he was always on time and drove skillfully. He was patient, quiet, and did not give much information or introduction to each city that we visited.
Some travelers look for more data/history in their visit, some might be quite content with being dropped off from place to place and have free time to roam. We were a small mixed group. I was happy to just peruse freely. I strongly recommend KimKim with the planning process, especially in a foreign country. We were quite happy with Kim Kim’s choice of lodgings except for one hotel in Stradin. It was the only one that had no water pots nor coffee maker nor cups provided for our room. especially in a completely foreign country where language can be a challenge.

Resposta da kimkim
Bruno made this trip really special. The package was so well thought out and accomplished everything we were looking for. Made it so enjoyable to see the country's history, scenery, people, and the cuisine. The drivers and guides he gave us were outstanding. Thanks Bruno!

Resposta da kimkim
Kimkim has been a fantastic resource for several of our vacations! Highly recommend!

Resposta da kimkim
KimKim made our Norway trip an unforgettable adventure and we can't wait to book another trip with them!

Resposta da kimkim
Great staff helping plan a dream vacation based on your travel dates, wants & wishes.

Resposta da kimkim
I was looking for a memorable and economical Italy trip for our family of five (kids aged 16, 13, and 11) — all planned on a relatively short timeline during high season. Martina and Lorenzo from Authenticus Italy took all of that into thoughtful consideration and created a seamless, personalized itinerary that exceeded our expectations.
Every detail was well arranged — from smooth airport and hotel transfers to beautiful accommodations and great tours. Our hotel in Maiori was a standout — peaceful, scenic, and the perfect place to finish our trip.
The InRome cooking class was the highlight for our family — an air-conditioned kitchen on a scorching day in Rome, hands-on cooking, and a delicious shared meal. It created lasting family memories and is an experience I’ll seek out again in future travels.
The Pompeii and Vatican tours were excellent, while the Colosseum tour was our least favourite due to the large group size. Still, the overall experience was unforgettable. Having the logistics fully handled made it easy to relax and enjoy.

Resposta da kimkim
Great travel experience. They make travel planning easy and fun! The chosen travel experts Juan and Catherina worked closely with me to plan out my adventure vacation to Belize. They were always quick to respond to all my questions and picked very nice hotels awesome adventure experiences and great guides!
Best part they were able to do this within my budget!
I will use them again.

Resposta da kimkim
We had the best vacation ever to Greece in the Summer of 2025. The entire experience from exploring to booking with Irene to the Travel 12 after booking and during trip personalized and prompt service with Dimitri, Cleo and team was just extraordinary. Irene’s choices of tours and tour guide especially in Delphi and Mycenae were amazing. She gave us great suggestions throughout having personally experienced it all and every moment was fantastic. I highly recommend her and the Travel 12 team for a luxurious, friendly, fulfilling and truly professional experience. We had evaluated several different travel services and very carefully picked Irene. We will definitely we using KimKim again thanks to one of our best vacations ever. We travel every year to different countries and these 2 weeks in Greece were one of our best ever! Thank you.

Resposta da kimkim
We had a wonderful vacation! Our daughter commented several times that this was her favorite trip. All of the accommodations that were reserved for us were great and in ideal locations where we were able to easily walk to everything we wanted to see and do. All of our transportation connections between our different stops were seamless and the instructions and maps provided made it easy to make those connections. Katie’s communication and assistance along the way was awesome and very helpful. We would definitely recommend Katie to others as a travel specialist to use when planning trips. Thank you for everything!

Resposta da kimkim
It was our first time using Kim Kim to plan a trip to Norway and it was a delightful travel planning experience. Krista and the staff were local, well informed, and did a nice job of designing our trip to meet our interests and needs. Hotels, tickets, connections, were all flawless. When we had a crisis one day, their staff were very responsive and solved our problems via text and phone.

Resposta da kimkim
Erica planned a great trip for our family. With two teenagers, it was the perfect balance of relaxation and fun activities. We especially loved the hotel selected for us in Sifnos.

Resposta da kimkim
We recently returned from an unforgettable trip to Norway, and we owe a huge thank you to KimKim for making it all possible. From the very beginning, the team took the time to truly listen to what we wanted—our interests, pace, and preferences—and crafted an itinerary that exceeded our expectations.
Every detail was thoughtfully planned, from scenic train rides and fjord cruises to unique local experiences that gave us a real taste of Norway’s culture and natural beauty. Their responsiveness and attention to detail gave us complete peace of mind throughout the journey.
KimKim didn’t just help us plan a vacation—they helped create memories we’ll cherish for a lifetime. We can’t recommend them highly enough and look forward to working with them again on future adventures.

Resposta da kimkim
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.