Kiwi Opiniões 

I’m Yujin Kim
My reservation number is 550400983

I bought a Zip Air flight ticket for 770,000 won on Kiwi travel agency in July , but i canceled it right after like within 10 minutes because I bought wrong tickets. Kiwi agency refunded me 440,000 Won only and I haven’t got back the rest of 330,000 of the full price of tickets.

I asked Kiwi agency, where the rest of money is, and they said they only got back 440,000won from Zipair airline for the ticket refund.

Afterwards I asked zip airline, about the refund, they actually gave 630,000 won to Kiwi agency except penalty fee 150,000 and they sent me the receipt
It says that zipair airline refunded Kiwi 630,000 Won

Kiwi Airlines still haven’t sent me 330,000 won. Even though I sent the receipt from zipair, they kept lying to me and tryed not to give the refund

Give me the rest of the refund back 330,000 !!!!!

Hello, my name is Martha Patricia Navas Álvarez, I found out from a fellow traveler that the AJet company has canceled my flight due to flight rescheduling, but kiwi informed me but i dont know how to request a refund!, the flight left Ankara at 9:35 p.m. on October 13, 2024 and arrived in Tashkent on October 14, 2024 at 3.45 am, the reservation number is 534345790.
Please reply to me at the following email:
This is my phone number: +57 310 8123046
this is embarrassing. All my colleagues who bought the same flight with another agency have already been refunded, or refund me immediately or I will file a lawsuit asking for damages in court and I also work in the press and will publish the bad experience, refund my money immediately

I strongly advise against using kiwi.com. They sold me two fraudulent airline tickets, and despite numerous attempts, I have yet to receive a refund. The airlines have disavowed any affiliation with Kiwi. Buyer beware!

For example this an answer of airline: "We have searched our system and unfortunately we do not see that a reservation for you was ever booked in our system for you by KIWI. KIWI has no affiliation with Allegiant and are not authorized to book tickets on our behalf. I would continue to work with KIWI and your credit card company to dispute this charge"

Booking 170312417.

Yet again crap
Yet again, Kiwi doesn't miss an opportunity to dissapoint. I tried to book a journey with them which was 2 flights but it just generated an error.
So i ended up booking the 2 flights directly.
And guess what, kiwi took money from my account for flights i never used and never booked successfully with them. I'd like a refund kiwi!
Booking: 536322314
I see your reply but i still don't have a refund?
Support is not very good with your business?
Please sort this out as soon as you can. I have lost almost €200 :(
It is now August 23rd.. and not had a refund.
Booking: 536322314

Pésimo servicio, Compré un vuelo en su tarifa Saver y su política dice que si el costo del vuelo es mayor a 20 Euros me devuelven 10 Euros pero el Chat de AI me menciona que no me van a devolver nada, Nisiquiera tienen personal propio para realizar la aclaración, dejan que una AI haga la aclaración, No recomiendo usar estas agencias, siempre es preferible utilizar los servicios de las Aerolíneas directamente.

Compre los billetes del kiwi, para hacer el checkin dice que hacer checkin directamente de la compañía y los datos no coinciden con los de kiwi, así que a pagar más y más y más!! Finalmente, lo barato sale caro como siempre!! Realmente no vale la pena!

pedi un reembolso y no me lo quisieron hacer, entonces les dije que queria tomar el vuelo y me dijeron que tampoco era posible

Una experiencia muy buena. Tenia un vuelo de Madrid a Rumania con escala a Barcelona y la vuelta en Budapest. Con la app todo muy sencillo. Ellos se han encargado de los check in , no he necesitado pedirles ayuda pero ha salido todo genial. Gracias!

Es la primera vez que utilizo Kiwi para comprar los billetes, en mi caso a Noruega y ha sido un acierto. Nos han informado en todo momento de cualquier modificación o retrasos.
A partir de ahora los tendré siempre en cuenta.

Jeg kan på det varmeste absolut IKKE anbefale Kiwi som en potentiel rejsepartner.
Vi var et selskab på tre der skulle hjem fra München og mulighederne var få og mod min bedre dømmekraft bookede jeg via en rejseportal. Jeg blev rundt i deres bookingsystem som er noget af et cirkus (hvilket jo nok er meningen). Går fejl af datoerne og er hermed 10.000,-DKK fattigere.
Slår øjenene op næste dag og indser min begrædelige fejl. Kontakter Kiwi som gennem en sød og indladende tone lader mig forstå at der er intet de kan gøre, men at jeg som kompensation har fået sat 10 € ind på min konto hos dem næste gang jeg skal rejse med dem. Det kommer så aldrig til at ske. Så vil jeg hellere donere de 10 € til et godtgørende formål. Dette kan de hellere ikke hjælpe med. Gå i en stor bue udenom, og som mange andre i denne tråd anbefaler så gå direkte til flyselskabet når i booker næste gang.

Cancelaron mi reserva a unas horas de la salida del primer vuelo y cuando ya estábamos camino del aeropuerto, alegando que se habían agotado las plazas en el último trayecto de mi vuelo, que constaba de tres.
Llamé para hablar con ellos, después de verificar que había otros vuelos disponibles, para la misma fecha y dicho trayecto y su única respuesta fue: "Lo sentimos, no podemos hacer nada. Le abonaremos el viaje completo". Desde el propio aeropuerto y, con el tiempo ajustadísimo, tuve que comprar por mi cuenta cada trayecto en las páginas de cada aerolínea.

I had a problem with my trip, but it got shorted out so fast by Kiwi and amazing lady called Sarah. She is a great person and takes the extra mile to help.

To be honest I didn’t expect that my issue would be resolved so fast and so well.

I highly recommend Kiwi and team Kiwi.

After booking the flight, I accidentally pressed the cancel button and immediately contacted the customer center.
I asked them to withdraw the cancellation, and they said no, according to the regulations. They replied that they would refund the 10% fee deducted with credit.

Why do they charge a 10% fee when I canceled the reservation right away and they didn't make a reservation at the airline at all??? The agent explained the rule that the fee will be incurred after the customer presses the cancel button and 5 minutes. However, I showed that it took only 3 minutes for the cancellation email to arrive after the reservation. Then suddenly, they ask me to ignore the information they just gave me. Do I have to understand their mistake??? It's unfair.

As I tried to rebook my flight with a credit I got back 90% beacuse I didn't want to fight anymore.....In the meantime, the price of my previously booked flight went up by about 30%!!!!!!!

However, I have another big problem. An error occurred while making a reservation. And then my credit has been used up and there is nothing in my reservation history. I'm contacting customer service again about this issue, but the price of the ticket will go up again in the process of resolving this issue.
I guess this is how they make money.

(My reservation no. is 538 148 314)

I purchased 3 return tickets from San Francisco to Calgary via KIwi.com for WestJet Airlines. I had to cancel this trip due Death In the Family (my mother passed away). I requested Kiwi.com to waive any cancellation charges and Refund the amount paid. Under Airlines Bereavement policy I am eligible for refund on a non-refundable tickets ( I verified this with the airlines) Kiwi.com refuses to offer any support or process this on my behalf. After repeated efforts and request to file this claim on my behalf with airlines, I am just getting brushed off. The customer service agent refuses to escalate this and the manager refuses to take my call or pursuing this matter.
I have been trying to follow-up for the last 6 weeks but to vain.
Please advice if any of you readers have been successful in getting a refund.

P.S. I have received a refund from other airlines by booking directly in this exactly same situation. I m in dire situation just because I made a mistake to book thru' Kiwi.com instead of booking directly with airlines. NEVER AGAIN !!!!!

나는 그냥 한국어로 쓴다 어차피 너흰 최악이니까
지난주에 부산에서 타이페이로 가는 항공권을 샀다
나는 여권을 보면서 썼기 때문에 내 이름 영어로 제대로 쓴 것을 3번이나 확인하고 결제했다.
다시 예약확인하러 들어갔을떄도 내 이름이 제대로 쓰여있었다
그런데 항공권에 내이름이 기재되지않았다.

정확히 말하면 FIrst name 에 스펠링이 누락되어있었다. KIM->KI
이름변경을 요구했으나 대한항공건은 63유로 주면 진행이 가능하나 에어부산은 안된다고했다.

또한 항공사 홈페이지에 예약 번호 조회했더니 아직 발권되지 않은상황. 내 항공권이 조회되지않았다.

대한항공에 직접 전화해서 이름 변경수수료 비용을 물어봤더니 수수료가 없단다. 63유로는 즉 키위닷컴이 먹는 수수료.

아무래도 발권할떄 전산시스템이 문제인 거같은데
키위닷컴 측에서는 발자국 시스템 확인한결과 아무 문제없다는 일방적인 주장. 셀프체크인 시스템이라고ㅋㅋ
내가 셀프로 체크인할거면 항공사에서 직접했지 왜 키위닷컴을 이용했나 하는 생각이든다

이거는 분명 회사 잘못인데 내가 왜 피해를 봐야하나.

진짜 존나 억울하다.
자발적취소인경우 보조환불만 가능하다.
최근 한국에서도 성을 제대로 입력했는데 피해사례가 너무 많다. 누락되거나 철자가 바꿔서 입력되는 사례가 너무많다.

이런플랫폼은 진짜 없어져야한다고 생각한다.

본인들 잘못인데 왜 내가 돈주고 내 이름을 바꿔야하는지 진짜 의문이든다

이곳은 눈뜬 장님들만 일하는 곳이다 절대 이용하지 말길!

Totalmente de acuerdo, son unos estafadores, no respetan las leyes comerciales de los países en los cuales venden y prestan sus servicios. específicamente las de Colombia. argumentan que sus políticas están por encima de las leyes del país.

I contracted the basic package of a Seville-Copenhagen trip with the company Kiwi.com to attend a family reunion. He had always flown straight; but this time because it was a sudden decision I did it with Kiwi.com which offered me a more affordable price although with stops. On the way there I had to fly Seville-Palma de Mallorca, Palma de Mallorca-Copenhagen. The Seville-Palma flight was delayed and, consequently, I missed the connection for the next trip. I had to buy another ticket to Copenhagen, but I got the time wrong, I told them to cancel it but they didn't want to do it, so I had to buy a third ticket, although I arrived a day later, I was able to attend the scheduled meeting. The next day, on the return trip, the connection was Copenhagen-Berlin-Palma de Mallorca-Seville, to my surprise, the first flight was delayed and I could not make a connection with the others, I had to stay in Berlin for a day and buy on my account another ticket. Of course Kiwi is not responsible for anything. They have refunded me 10 Euros for the delayed Copenhagen-Berlin trip because the airline has taken charge. I tried to call Kiwi first on the Spanish number but it didn't exist, so I had to call the English one but they didn't take over. In short, it is disappointing to be unprotected in this way, especially if you know that there may not be time or that there is no margin for giving that possibility.

Me pidieron el reembolso de 4 vuelos a tailandia a 1h de coger el primer vuelo sin mi consentimiento. La atención al cliente es nefasta y vagamente hablan castellano.

Tuve que volver a comprar los vuelos en el propio aeropuerto (cerraban las compras en 30 min) y me costaron cerca de 800€ más. Tenía el seguro contratado con ellos y tampoco sirve de nada.

Nos dejan tirados en el aeropuerto de Lisboa porque el avión aterrizó tarde por el viento y la compañía con la que teníamos que hacer check in para coger otro vuelo ya estaba cerrada, teniendo que buscar un hotel y sacar otro vuelo con otra compañía para no perder el resto de vuelos, cero responsabilidad, cero ayuda, conexiones de pena, a la vuelta no lo perdimos por un segundo, si te gusta el riesgo y andar a la carrera, esta es tu compañía

Escribo por qué cuando las cosas se tuercen siempre se crítica este tipo de páginas.
No hubo ningún incidente, las tarjetas de embarque unas 20h antes de los vuelos las recibí.

Malaga - milan
Milan - amman

Nos incluyó un fastpass en el aeropuerto porque la escala era corta