KiwiCo Opiniões 4914

Only received one crate so far and the quality was fine. Their customer service and logistics are horrible. I have a subscription and after charging my card it takes them 5-7 days to ship out the crate. It is being delivered within the same state: CA. They also take too long to respond to email enquiries. I will cancel my subscription if they can't get it together.

Update: I sent Kiwi emails last week and they still haven't responded. However, they responded to this Trustpilot review. They pick and choose when to respond. My card was charged on the 22nd and it's now the 30th and my crate still hasn't shipped. Yet they say all crates ship 2-3 business days. Ha! They hold your money hostage. This happened with the first crate, and now again with the 2nd crate. Now I have to tell and disappoint my 7 year old nephew that he can no longer receive this gift because the company is garbage.
ALSO: Their website shows Trustpilot review score of 4.7 when it is actually 4.2. Dishonest.

I purchased a quarterly subscription and received the first package but not the second one. The second package was delivered to a neighbor instead of my address. Since I'm located outside the US, I initially assumed the delay was normal for international shipping and waited patiently.
Eventually, someone from KiwiCo contacted me explaining that the neighbor who received my package had reached out to them directly. I was relieved and assumed the issue would be resolved quickly. However, after that initial email, I never heard back from a human representative again.
I've been emailing KiwiCo about my missing package for several weeks now without any response. The lack of customer service follow-through has been disappointing. They also didn't provide the neighbor's contact information, even though the neighbor had initiated contact with them, which would have helped me retrieve my package directly.
As an international customer, this subscription was a significant expense when factoring in shipping costs and import taxes. Receiving only partially what I paid for, combined with the unresponsive customer service, has been frustrating.
The concept of the crates is okay, though my child was more engaged with book (which was an additional purchase). KiwiCo needs to improve their international delivery tracking and customer communication to better serve customers outside the US.

I've first ordered a 12-month subscription on 08 Aug 2024 and paid USD348.61 (USD203.40 + Shipping USD119.40 + Tax USD25.81). An email containing the order details was received back then and there.

On 02 Jul 2025 (based on SGT), I received an email saying that my subscription is going to be renewed at USD259.20 which included an "exclusive 10% discount".

However on 08 Sep 2025, my card was charged USD412.67. No email acknowledgement nor order details, or even details of the renewed subscription was received at my hotmail (I had signed up for Kiwico via my hotmail).

I checked in my Kiwico account that there is no module for monetary transaction/payment history.

Hence, I've sent an emails - 1st one to their 'Hello' mailbox on 10 Sep, 2nd one to their 'customercare' mailbox on the same day, 3rd one to the latter on 13 Sep, followed by a 4th one today (ie. 19 Sep).

From USD29.05 a crate to USD34.39 a crate, that's an 18% increase. This is too steep.

I'd think it's basic courtesy that consumers be informed of why a particular amount was charged, and the details to it.

But no, they aren't responding and not responsive.

DO NOT PATRONISE KIWICO.

They do not allow you to cancel once you have signed up. They just continue sending new boxes. I had to send them back return to sender.

Thank you for your response regarding the Dissection Froggie Lab crate. While I appreciate your intent to teach children about biology in a hands-on way, I remain deeply troubled by the concept of introducing dissection, even with a plush toy, to children as young as 3. A child’s mind is simple and impressionable—they are likely to perceive dissection as dissection, potentially internalizing that it’s acceptable to cut open living creatures. This risks normalizing practices tied to ethical concerns about animal welfare, given the cruelty and unreliability associated with animal testing. If the goal is to teach about organs like the heart, lungs, liver, and kidneys, why not create a human model for this activity? Learning about human anatomy would be more directly relevant to children’s understanding of their own bodies and could foster curiosity without the ethical implications of mimicking animal dissection. I urge KiwiCo to reconsider this approach and prioritize activities that promote compassion and ethical awareness alongside scientific learning.

I was deeply disappointed with KiwiCo.com, a company that markets itself as creating educational toys for children. While their products are presented as fun and enriching, I was appalled to discover their Froggie Lab Dissection kit, which encourages young kids to "dissect" a plush frog. This concept feels disturbingly inappropriate for children as young as 3, the target age for this toy. Even though it’s a plush toy and not a real animal, framing dissection as a playful activity risks normalizing invasive procedures and desensitizing kids to the ethical concerns surrounding animal cruelty and testing. Animal testing itself is cruel and unreliable, and introducing children to such concepts, even in a pretend format, feels misguided and unsettling. When children are around animals, they maybe curious to harm them to see what’s inside.
I expected KiwiCo to promote compassion and curiosity in a way that respects all living creatures, not to gamify something as serious as dissection. I won’t be purchasing from them neither recommend to anyone and urge them to reconsider this product.

Never shipped the very first box. Called twice regarding it and the box just says "label created." Customer service is not in the U.S. Had to cancel the subscription and hoping to get a refund. Ordered for my grandson and realized I wouldn't know whether he received monthly boxes after this unless I asked him every month if they are not reliable. There apparently is no way to track the shipments. It will say label created and they tell you that means it has shipped. From that point on you can't track the order and you just have to trust them that it really was shipped. Pretty shady if you ask me. And they will also tell you they have processed a refund but be sure you get confirmation of that in writing. I had to insist on that. Still waiting for my money back.

I love kiwico. Best Cost and price value.

Good quality and good learning experience

Great customer service, very helpful.

The gentleman was very nice and helpful

Jay quickly answered my question and apologized for the generated response I had gotten with the incorrect information. He was very kind and helpful!

Very responsive to my emails about my issue! Website was easy to use.

The young man I spoke with was very knowledgeable and helpful.

I ordered crate more then month ago, it was on international shipping but i have not received it, i contacted support and ai told me it would escalate but nothing, cancelled my subscription still got charged.

A crate I had ordered in Junee was stolen from my secure lobby. I was not aware that it was stolen and when tracking the package contacted KIwiCo customer service. I questioned if it had been delivered, however when our building security reviewed the lobby cameras on the delivery date, sure enough some jerk had snatched the crate. I apologized to KiwiCo customer service, and they responded by sending me a replacement at no charge. Very kind of them so two thumbs up.

My concerns were addressed to my satisfaction.

He listened to my concerns. Checked my prior subscriptions crates and selected a new crate for my grandson. He also helped me with my payment plan on my account.

Aesthetically pleasing, age appropriate toys that my baby still loves playing with months later.
Customer service were prompt in replying and assisting when I had questions.

My Kids love their KiwiCo boxes. They always want to open them as soon as the boxes are delivered.

I was charged for a subscription renewal in June and then again in July. I needed verification of which subscriptions these were for. I have three grandchildren and each has a subscription. ( BTW - they all love their crates each month and often ask when the next one is coming)