Klingai Opiniões 

I subscribed to Kling’s $80 plan on June 20, 2026 through a referral link offering new subscribers 50% bonus credits. Kling displayed confirmation that the referral code had been applied, but the bonus credits never appeared.

I reported the problem the following day and attached screenshots. Kling did not meaningfully respond for more than 30 days, after my paid subscription month had already ended.

When support finally responded, they asked for the account ID of someone who had used my referral code. That was not my complaint. I was the new subscriber who used another customer’s referral link.

Their response did not resolve the missing credits, changed generation costs, or account-type error I originally reported. I have requested either a refund or a replacement subscription month with the promised credits.

I have screenshots and the complete email history. I will update this review if Kling provides a proper resolution.

I just subscribed and created a 10-second video run out of credit. There is no help (real human), no refund once you start creating, and the interface is so very awful. Plus, it takes ages to generate videos. I am not sure how they are in business. Most likely getting people to subscribe and keeping their money. Awful! SPAM!

It was okay a little expensive and sometimes dumb but it was okay wont renew my subscription though

My credit card has been charged twice by KlingAI, despite I did not subscribe. I have reported the issue almost a month ago and requested to refund my money, and till the time of this feedback, the support team did not resolve the issue. I am completely dissatisfied by their level of support quality, highly not recommended service.

In previous subscriptions I used Video 2.1 at a cost of 35 credits to render my animations. This worked very well, until I renewed my subscription and found Video 2.1 was giving me poor results, with lots of fast cars being introduced for no apparent reason. I must have wasted over 300 credits before trying Video 3.0 Turbo. This gave me excellent results. It seems to me that Video 2.1 has been devalued and has become less useful. I email KlingAI support about it, asking is 200 credits could be refunded. No response. I emailed them again. No response. So I think this poor review is justified.

Catastrophique !
Version Pro , les vidéos sont de très mauvaises qualités, les demandes ne sont pas suffisamment respectées , donc vous dépensez vos crédit ( qui sont limités ) pour des résultats qui ne sont pas satisfaisant. Autrement dit tout est fait pour pousser à la consommation. A FUIR !!!

THE WORST CUSTOMER SERVICE OF ALL TIMES.

DO NOT SUBSCRIBE. ABSOLUTELY SHIT SITE. They don’t even respond to you. And the AI is shit.

Fate attenzione, hanno comportamenti truffaldini. Io mi ritrovo sempre un tentativo di prendere soldi dalla mia carta ma non rispondono alle email. Non nego che in teoria abbia potuto accedere con uno dei miei account Google ai loro servizi ma di sicuro non ho mai sottoscritto alcun abbonamento. Se chiedi spiegazioni non rispondono per cui li ho bloccati e credo che eliminerò la carta così non potranno nemmeno ritentare l'addebito.

I paid approximately $95 for 8,000 Kling AI credits, and before I could use them, the credits expired with no warning that was sufficient to prevent losing them. I essentially paid for something that disappeared unused.
I contacted customer support multiple times and received no response at all. I also tried pursuing a refund through Google Play and PayPal, but neither was able to resolve the issue.
Losing nearly $100 in prepaid credits without using them is extremely disappointing. Customers should not have to worry about paid credits simply vanishing. At a minimum, Kling should offer extensions, refunds, or account credits when this happens.
My experience has left me feeling like I paid for a product I never had the opportunity to use. I cannot recommend the service based on how this situation was handled. Horrible and beware!!! Use other free or cheaper options eit sane capabilities.

I want to insert and object into an existing video using kling 1.6 multi elements. I followed a youtube training video, which made it look simple enough.

Then i visited your website and it all went downhill - fast.

There's no user support, and no user guide. There's no quick answers.
The menus are incomprehensible
There are random glossy images everywhere and meaningless advertising blurb that doesn't help you do anything
its like rummaging in a photographers bin in the dark praying for a result

I tried testing the 3.0 model, but the generate just returned saying that free accounts cant generate now. So I purchased 330 credits, yet it still said free accounts cant generate.

So on top of being confused, wasting time on something that should be easy, I'm now owed a refund.

The different kling models are possibly capable of what i need, but your website is so awful there's no way on the planet that I'd invest in a subscription - it already costs the user too much in lost time.

I subscribed expecting a professional AI video generator, but most of my time was spent waiting for generations that either failed or completely ignored the references I provided.

The biggest problem is character consistency. Even when using both an image reference and a previous video as references, the character would randomly change face halfway through a 5-second clip. This happened repeatedly, making it almost impossible to create a coherent short film.

Generation times were also unacceptable. Simple 3–5 second clips often took 10–20 minutes, and on several occasions the process appeared to get stuck with no option to cancel. When the video finally finished, the result was often unusable.

Credits disappear very quickly because you end up regenerating the same shot over and over to fix mistakes made by the AI itself. It feels like you're paying multiple times just to get one usable clip.

Prompt following is inconsistent, character identity is unreliable, rendering is slow, and the platform burns through credits because of its own failures rather than user mistakes.

I wanted to like this service, but after spending a significant amount of credits, I still couldn't produce a consistent sequence with the same character. I won't be renewing my subscription.

unsubscribed and still stole money and reactivated the account on its own, ill proceed pressing charge

Kling était numéro 1, avait toujours de l'avance sur les autres, et était simple à utiliser avec des tarifs honnêtes. Depuis, les crédits disparaissent si pas utilisés, le système de désabonnement même temporaire c'est un casse-tête que l'on abandonne par dépit. Du coup, lorsque l'on se fait prélever nous allons de suite demander l'annulation au support et car 14 jours de délai et non-utilisation des crédits. Autrefois la loi était respectée, ils annulaient et remboursaient. Maintenant, quel que soit le support ils ne répondent pas et ne remboursent pas. J'ai été volé de 92 euros environ. Tant pis, notre studio ira désormais à la concurrence pour notre gros projet. Je vous déconseille d'aller chez eux. Il ne faut pas regarder les très bons avis mais comment ils gèrent quand il y a un souci, et là c'est (devenu) une catastrophe ! Triste.

Ik heb credits gekocht, maar het blijkt dat ik een subscription (abonnement) nodig heb om ze te gebruiken, dit staat nergens aangeduid. Dus heb ik kling gemailed om te vragen voor een refund, maar daar doen ze heel moeilijk over. Lekker makkelijk zo

Do not fall for their standard package which will give 660 credit and apparently has all the higher tier benefits (that is what their pricing structure says), I applied to standard package, and wanted to create a simple image to video - the window immediately prompted to purchase higher team package for 2000US. There is no way I would create a image to video. Even though the profile page confirmed I had 660 credits. I emailed the company and they replied after 1 month. I had already deleted the account and asked my bank to reversed charged. I have saved all the prompts and a capture live video on what was happening. This is a fraud company. It does bait you on a standard subscription and then pushes you on higher pricing. Internet is flooded with Chinese AI video companies - and none of them will provide which country they are operating from or address. People giving them their credit card info. BEWARE OF THESE CHINESE COMPANIES.

total waste of time and money, do not trust anything in their websites. it doesn't work. Everything is bad.

IT SUCKS!! VOICE OF VIDEO UNABLE TO UNDERSTAND 50% OF THE TIME, ONCE DELETED THE VIDEOS VOICE KEEPS RUNNING LIKE CRAZY AND THERE IS NO WAY TO SHUT IT UP OTHER THAN GETTING RID OF THE APP!! RUN AWAY FROM THIS APP!!

Schon massiver Betrug und schlechter Support! Finger weg!

Eigentlich gute Videos, habe keine Probleme damit aber arbeite damit und sie schulden mir 26'000 Chips. Aber sie leugnen es whement obwohl ich es schwarz auf weiss habe. Es ist dumm von ihnen aber karma schlägt iwann zurück. Sollen sie glücklich werden mit dem gestohlenen Geld. Es ist einfach nur noch lächerlich. Ich überlege die Plattform zu wechseln. Videos gut, support ist kein Support. Die machen das extra. Stell dich dumm und su musst nichts machen. So lautet ihre Devise.

Cancelé mi suscripción de Kling AI antes de la renovación y completé el proceso de baja dentro de la plataforma. La cuenta figuraba como cancelada y, durante el proceso, indiqué el motivo: se habían retirado antes de tiempo créditos que habían sido prometidos.

Sin embargo, Kling no envía un correo de confirmación de cancelación ni conserva un historial accesible de las bajas realizadas. Tampoco deja constancia visible de la fecha, hora o motivo de cancelación, mientras que sí registra y notifica otros eventos, como renovaciones, promociones y créditos asignados.

Después de haber cancelado, la suscripción se renovó igualmente y se realizó un nuevo cobro. Al ingresar luego del cargo, el plan aparecía activo, como si la cancelación anterior nunca hubiera existido. Tuve que repetir el proceso de baja.

La baja actual sí quedó reflejada porque ahora aparece el botón “Resubscribe”, pero eso no resuelve que la cancelación anterior no haya quedado registrada ni el cobro posterior.

Hasta el momento, la experiencia de soporte y facturación ha sido muy deficiente: no hay trazabilidad clara de las cancelaciones, no hay correo de confirmación y el usuario queda sin forma de demostrar fácilmente que realizó la baja. Además, los resultados de la herramienta fueron muy inferiores a lo esperado.

No recomiendo el servicio mientras Kling no ofrezca un sistema transparente de cancelación, historial verificable y respuestas efectivas ante cobros posteriores a una baja.

Kling AI generates photo is no longer accurate anymore despite I already type the prompts multiple times. Too many generate restrictions and inaccurate photo results. I would not subscribe this app anymore because it automatically generates some trolls I wasn’t expected the prompts to be like that.