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Knowles Fleet Opiniões 

56
•
TrustScore: 4.5 em 5

4,5

Serviço de arrendamento
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great customer service, fully explained every step of the process. received weekly progress reports. Waited a little while for the vehicle however not Knowles fleet problem. Good customer follow... Ver mais

Classificada 5 em 5 estrelas

The process has been excellent from start to finish. Good timely communications, The delivery of my new vehicle & collection of my old vehicle went to plan without any issues.

Classificada 5 em 5 estrelas

We’ve just leased a car with the salary sacrifice initiative. The staff were really helpful, good communication throughout and happy to explain anything I was unsure about. A much easier process that... Ver mais

Classificada 2 em 5 estrelas

The actual car was fine and dealing with them through NHS salary sacrifice was fine over the last 3 years, but they sourced the car from Kinto who are absolute con artists. When it was returned, with... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de arrendamento

Escrito pela empresa

Knowles Fleet is an independent, employee-owned company with over 30 years’ experience in delivering specialist lease car scheme administration services to the NHS, public and private sector organisations. From specialist scheme design and expert management, to full vehicle and driver administration services, our flexible solutions are personalised to help you.

Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

56 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(56)

54 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Highly recommended

Good communication throughout with weekly updates, staff were very helpful in helping sort a lead vehicle as my new car was a long wait.

1 de julho de 2026
Classificada 1 em 5 estrelas

Customer doesn't Matter

Sat in KwikFit waiting on a tyre change. Been sat here for over 2.5 hrs since lease company was emailed. No reply means KwikFit can't respond. This is a joke. It's the polar opposite of customer service

17 de julho de 2026
Opinião espontânea
logótipo da Knowles Fleet

Resposta da Knowles Fleet

We're sorry to hear about your experience and appreciate how frustrating it must have been to wait so long for a tyre replacement.

After you contacted us, we immediately contacted the lease provider to investigate. At that stage, no authorisation request had yet been received by them. We continued to liaise with all parties, and once the request reached the lease provider, it was authorised within 12 minutes.

We understand this won't make up for the time you spent waiting, but we wanted to reassure you that we acted as quickly as possible to help progress the repair.

We're sorry that your experience fell below the standard you expected and will continue to work with our suppliers to minimise delays of this nature.

Classificada 2 em 5 estrelas

Had 7 nhs lease cars no issues

Had 7 nhs lease cars no issues, this company kinto fleet seem to want to charge you for tyres and now parking fines even if paid ! I had issues during the start with pricing ...I will be making a complaint

14 de julho de 2026
Opinião espontânea
logótipo da Knowles Fleet

Resposta da Knowles Fleet

We’re sorry to hear about your experience and the inconvenience caused. This is not the level of service we aim to provide.

Unfortunately, we have been unable to identify your case from the information in the review. Please contact us directly at crt@kafleet.com, quoting your name and vehicle registration, so that we can investigate what happened and respond properly.

We take all feedback seriously and would welcome the opportunity to look into this and put matters right.

Classificada 5 em 5 estrelas

Brilliant

Brilliant, great team and prompt responses couldn’t ask to be more thorough thank you

13 de julho de 2026
Classificada 5 em 5 estrelas

Excellent Service

Kept up to date on a weekly basis on estimated delivery and on delivery day was kept informed on the timings. Very efficient, Staff who I dealt with were polite, knowledgeable and helpful. Delivery service of the new car was excellent, person delivering went through most of the controls with me and was very patient.

25 de junho de 2026
Classificada 5 em 5 estrelas

This was my first experience in getting…

This was my first experience in getting a car through Knowles fleet. The process of application is pretty simple and there are excellent deals available. Also, quite a few options for quick delivery. My car was not on quick delivery, still I got it in 8weeks. Adrian was amazing and very helpful in contacting the dealership and making sure I get my vehicle sooner. Chloe also helped great deal with quick updates about delivery etc. Overall , I had a great stressfree experience, thanks to the team.

28 de junho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Could not deliver my car between 08.00…

Could not deliver my car between 08.00 and 18.00 some one came to collect my old car while I was working and my new car was not delivered until 19.00 hrs at home so I had to get a lift home from work from a colleague. Very poor organisation

10 de junho de 2026
logótipo da Knowles Fleet

Resposta da Knowles Fleet

We're sorry to hear that your vehicle collection and delivery did not go as planned.

We've raised your feedback with the supplying dealership, who are investigating the matter with the transport provider to understand what happened and help prevent a similar issue in the future.

We always aim to make the handover process as smooth and convenient as possible, and we're sorry that we fell short on this occasion. Thank you for taking the time to share your experience – your feedback is appreciated and helps us improve our service.

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