Koalafi Opiniões 1004

Resposta da Koalafi

15/04/2026

At this time, a representative is actively reviewing your concern. We will also be reaching out to the store, as well as to you directly, to gather more details regarding the canceled order and help move this toward a resolution. If you would like immediate assistance or have additional information to share, please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com. Our team is available Monday through Friday from 8am–9pm EST and Saturday from 8am–8pm EST. We appreciate your patience and the opportunity to assist you.

Resposta da Koalafi

15/04/2026

Thank you for your feedback. We’re sorry to hear about your concerns regarding your payment arrangement. Based on our records, the lease agreement does reflect the terms provided at the time of your agreement. However, we would like to better understand what may have caused the confusion or where expectations may not have been met. A member of our team will be reaching out to you directly to gather more details and review your concerns thoroughly. If you would like immediate assistance, please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com. We’re available Monday through Friday from 8am–9pm EST and Saturday from 8am–8pm EST.

Resposta da Koalafi

15/04/2026

Thank you for your feedback. We do offer two payment methods to help ensure flexibility in case one option does not meet your needs. Our goal is to provide options that work best for each customer’s situation. A representative will be reaching out to you directly to provide more details on how these payment methods work and to help you decide which option may be best for you moving forward. If you would like immediate assistance, please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com. Our team is available Monday through Friday from 8am–9pm EST and Saturday from 8am–8pm EST. We appreciate your feedback and the opportunity to improve your experience.

Resposta da Koalafi

Actualizada a 15/04/2026

Thank you for your feedback! We’re glad to hear you had an easy and positive experience working with us and that our team was able to respond quickly. We did notice that your written review reflects a positive experience, but the rating provided was a one-star. We want to make sure this wasn’t submitted in error, so a member of our team will be reaching out to you to confirm.

If you’d like immediate assistance, please feel free to contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com. We’re available Monday through Friday from 8am–9pm EST and Saturday from 8am–8pm EST. We truly appreciate your feedback and the opportunity to connect with you.

Resposta da Koalafi

15/04/2026

Thank you for your feedback. We’re glad we were able to assist with your approval. Koalafi offers multiple ways to pay off an account, and we aim to ensure customers are fully informed of their options. As part of this, we provide two forms of verification that outline a summary of the lease terms, in addition to the full lease agreement, so you can review all details before and during your lease. We want to make sure you have a clear understanding of your account and any available options. A representative will be reaching out to you directly to review your account and ensure you have everything you need to move forward. If you would like immediate assistance, please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com. Our team is available Monday through Friday from 8am–9pm EST and Saturday from 8am–8pm EST. We appreciate your feedback and the opportunity to assist you further.