Fake products!! Ordered the torriden dive in serum, which I’ve ordered from other sites multiple times before. Arrived a week late and was a fake product! No information leaflet, the label on the back... Ver mais
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Leia as opiniões dos outros
After trying countless brands, I've finally found one that delivers real results. The skincare products offered by Korean Rituals have brightened my complexion and smoothed out my skin texture. They'v... Ver mais
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I requested a cancellation because I placed the wrong order 2 weeks ago. They told me that it was canceled and the refund was in process. I waited 10 business days and still haven't received my refund... Ver mais
Ive struggled with acne for years, but these skincare products have been a lifesaver. Theyre gentle yet effective, clearing up my complexion without drying out my skin. Highly recommend for anyone bat... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Korean skincare products, personalised advice, and a supportive community. We are dedicated to helping each individual discover their unique beauty and confidence through effective and innovative skincare solutions.
Informações de contacto
My skin has never felt this soft and…
My skin has never felt this soft and smooth. I ordered an exfoliating skincare product and it is so gentle yet effective, removing dead skin cell without irritation. It's now a staple in my skincare routine.
29 de julho de 2024
Resposta da Korean Rituals
We’re overjoyed to receive your positive feedback! It’s wonderful to know that you’re satisfied with your experience. Thank you for choosing us and for sharing your thoughts. If there’s anything more we can do for you, just let us know!
Korean ritual sent a fake product and not following the refund policy on their webite
Korean Rituals has refused to refund me despite clearly stating a 30-day money-back guarantee in their refund policy.
I received counterfeit products on August 6, 2024. Upon scanning the barcodes, I found that they showed completely different results, and the product packaging was also incorrect.
I want to inform the public that their money-back guarantee is a sham. I wish I could share screenshots of our conversations here.
They do not provide full refunds. The options I was given were:
Return the products to their warehouse in Portugal, with customers responsible for return shipping and a 20% restocking fee.Accept a 50% refund and keep the products.
I refused both options as they didn't make sense to me. Fortunately, I used Klarna for payment and was able to stop the remaining three payments.
I spent over £186 on these products, and it is very frustrating how they have handled this situation.
This proves they are fraudulent and have no justification for their actions.
6 de agosto de 2024
Opinião espontânea
Resposta da Korean Rituals
Thank you so much for responding to our email about your concern. We’re glad to hear from you and are more than happy to resolve this issue for you.
Please know that we’re always here to help and ensure you have a positive experience with us. If you need anything else or have further questions, feel free to reach out.
Korean Rituals sells fake products.
Korean Rituals have refused to refund me despite having a 30-day money back guarantee boldly written in their refund policy.
I received the fake products on last week Friday. On scanning the barcodes of each products, I discovered they show an entirely different result. Also, the product packaging was entirely different.
I would like to inform the public that their money back guarantee is a sham. I wish I can share screenshots of the conversations on Trustpilot.
They do not refund in full. The options I was given was
1. Return the product to their warehouse in Portugal. Customers are responsible for return shipping, and a 20% restocking fee applies.
2. 50% refund on your purchase then you're free to keep the products, gift them, donate them, or even throw them away, depending on your preference.
Same Friday, I chose an option against my wish and since then, the company completely ignored me. I have reached out to the company severally both on Instagram and their official mail and all they have done is ignore me.
I spent over £100 on purchasing this product and it is very annoying how they have chosen to act.
This proves they’re very fake and have no justification for their evil acts.
2 de agosto de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi Favor,
We’re really sorry to hear about the trouble with your recent order. We take great pride in ensuring our products are authentic and of the highest quality, so we’re genuinely sorry that this wasn’t the case for you.
Please reach out to our customer service team at info@koreanrituals.com with your order details. We’ll make it a priority to resolve this for you and ensure you’re satisfied with your experience.
Thank you for bringing this to our attention. We’re here to make things right and look forward to resolving this quickly.
Best regards,
The Korean Rituals Team
FAKE PRODUCTS AFTER SPENDING 40 POUNDS…
FAKE PRODUCTS AFTER SPENDING 40 POUNDS AND WAITING WEEKS .
Please don’t
I got a fake Anua sunscreen and dark spot correcting serum .
2 de agosto de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi Ola,
We’re really sorry to hear about the trouble with your recent order. We take great pride in ensuring our products are authentic and of the highest quality, so we’re genuinely sorry that this wasn’t the case for you.
Please reach out to our customer service team at info@koreanrituals.com with your order details. We’ll make it a priority to resolve this for you and ensure you’re satisfied with your experience.
Thank you for bringing this to our attention. We’re here to make things right and look forward to resolving this quickly.
Best regards,
The Korean Rituals Team
SUCH A SCAM, DO NOT ORDER
PLEASE READ BEFORE ORDERING.
I ordered the Anua Dark Spot Correcting Serum and I had to wait nearly 3 weeks to receive it. I then received an email saying it was delivered to my address only to find out that nothing has been delivered, I then write an email to report the situation only for them to insist that it has been delivered (when it clearly wasn’t delivered!). They even insisted that a letter regarding the safe place of the package was also left at my address (in which again, THERE WAS NO LETTER!).
I spent 18.90 for literally nothing and will never be ordering from here again. SAVE YOUR MONEY
1 de agosto de 2024
Opinião espontânea
Resposta da Korean Rituals
We’re sorry to hear about the issues with your recent order. Ensuring that our products are both authentic and of top quality is really important to us, and it’s disappointing that we didn’t meet those standards this time.
Could you please contact our customer service team at info@koreanrituals.com with your order details? We’ll make sure to address this promptly and find a solution that makes you happy.
Thanks for letting us know, and we’re committed to getting this sorted out for you as quickly as possible.
Best regards,
The Korean Rituals Team
Not listed as verified sellers of BOJ products
I was about to buy products (BOJ) and remembered on their official website they list the verified sellers (both online websites and instore stores that sell authentic products of boj) and Korean rituals is not listed ! So be careful
31 de julho de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi,
We’re sorry to hear about the trouble with your recent order. We take great pride in ensuring our products are both authentic and of high quality, so it’s disappointing to know we missed the mark this time.
Please reach out to our customer service team at info@koreanrituals.com with your order details. We’re eager to resolve this issue for you and ensure you’re satisfied with your experience.
Thank you for bringing this to our attention. We’re here to help and will work quickly to make things right.
Best regards,
The Korean Rituals Team
Fake products - DO NOT BUY
After finally receiving my products over 2 weeks later, I found out they were both fake. I compared the products with the originals which I was running out of, and everything from the packaging to the actual product is absolute garbage and fake. Their service is pathetic and so are the products which is extremely frustrating. This has been an excruciating waste of time and money.
30 de julho de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi,
We’re sorry to hear about the trouble with your recent order. We take great pride in ensuring our products are both authentic and of high quality, so it’s disappointing to know we missed the mark this time.
Please reach out to our customer service team at info@koreanrituals.com with your order details. We’re eager to resolve this issue for you and ensure you’re satisfied with your experience.
Thank you for bringing this to our attention. We’re here to help and will work quickly to make things right.
Best regards,
The Korean Rituals Team
Never received my order
Didn’t receive my order and they are not responsive to help solve it
27 de julho de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi,
We’ve reviewed your order and see that it was successfully delivered. If you need any further assistance or have any questions, please don’t hesitate to reach out to us at info@koreanrituals.com.
We’re here to help and ensure everything is resolved to your satisfaction.
Best,
The Korean Rituals Team
Fake products do not buy !!
Fake products do not buy ! I bought the products form Pure Seoul in Westfield , the products had run out so I ordered from KoreanRituals only to be handed FAKE products, the writing/print is so big. Don’t let them fool you with their “professional response” on how serious they take it, it’s all nonsense, they are aware of the fake products.
24 de julho de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi Sana,
I'm really sorry to hear that you're unhappy with your purchase and suspect the products you received aren't authentic.
At Korean Rituals, we take product authenticity very seriously and work directly with trusted suppliers to ensure every item meets our high standards. Our goal is to provide you with genuine, high-quality skincare products.
I understand your concerns about the packaging and labeling differences you noticed. Packaging can sometimes vary due to updates from the manufacturer or regional versions, but I assure you we do not sell counterfeit products.
We'd like to investigate this further and address your concerns directly. Please reach out to our customer service team with your order details. We’ll work with you to resolve this issue promptly, whether through a refund, replacement, or further verification of the product's authenticity.
Your trust is incredibly important to us, and we appreciate the chance to make this right.
Thank you for bringing this to our attention.
Best regards,
Korean Rituals Team
After waiting for more more than 3week
After waiting for more more than 3weeks, Korean rituals delivered fake Anua dark spot serum, do not buy, its seems so horrible
22 de julho de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi Azeezat,
Thank you for bringing this to our attention. We deeply regret to hear about your experience with our Anua Dark Spot Serum and the delay in delivery.
At Korean Rituals, we prioritize quality and customer satisfaction. We take concerns about product authenticity very seriously and will investigate this matter promptly. We would like to resolve this issue as quickly as possible for you. That said, please contact us so we can provide you with a resolution.
Thank you for your patience and understanding.
Sincerely,
Korean Rituals Team
After hearing good things about this…
After hearing good things about this brand, I decided to give their products a try, and Im thrilled with the results. Theyve smoothed out my fine lines and restored a youthful radiance to my complexion. Definitely worth every penny! Please dont get tired of me, Korean Rituals, because Ill keep coming back! LOL
2 de julho de 2024
Resposta da Korean Rituals
Hi Bonnie,
Thank you so much for your fantastic review!
We're absolutely thrilled to hear that our products have smoothed out your fine lines and restored a youthful radiance to your complexion. It's always wonderful to hear such positive feedback from our customers.
We assure you, we'll never get tired of having you as a loyal customer! Your support means the world to us, and we're committed to continually providing you with the best skincare products.
If you ever have any questions or need assistance, please don't hesitate to reach out. We look forward to serving you again and again!
Warm regards,
Korean Rituals Team
I can't say enough good things about…
I can't say enough good things about this brand. Their commitment to quality shines through in these products. My skin feels firmer and more nourished-it's like a mini spa treatment every day, but in the comfort of my home.
9 de julho de 2024
Resposta da Korean Rituals
Hi Chris,
Thank you so much for your glowing review!
We are delighted to hear that our products have made such a positive impact on your skincare routine. It's wonderful to know that your skin feels firmer and more nourished, and that using our products feels like a mini spa treatment at home.
Your appreciation for our commitment to quality is truly heartwarming. We strive to provide the best for our customers, and your feedback encourages us to keep up the great work.
If you ever need any assistance or have any questions, please feel free to reach out. We look forward to continuing to provide you with exceptional skincare products.
Warm regards,
Korean Rituals Team
As someone with sensitive skin
As someone with sensitive skin, finding the right skincare product can be a challenge. These not only calm my skin but also hydrate it deeply without any irritation. Its my go-to brand.
2 de julho de 2024
Resposta da Korean Rituals
Hi Amber,
Thank you so much for sharing your wonderful experience with us!
We're thrilled to hear that our products have become your go-to brand, especially given your sensitive skin concerns. It's great to know that our products not only calm but also deeply hydrate your skin without causing any irritation.
Your feedback means a lot to us and inspires us to continue creating skincare solutions that cater to all skin types, including sensitive skin. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Thanks again for your kind words and support!
Best regards,
Korean Rituals Team
After trying countless brands
After trying countless brands, I've finally found one that delivers real results. The skincare products offered by Korean Rituals have brightened my complexion and smoothed out my skin texture. They've become an essential part of my daily routine. Try them yourself, and you can thank me later
6 de julho de 2024
Resposta da Korean Rituals
Hey Willow,
Thank you so much for your wonderful review!
We're thrilled to hear that you've found real results with our skincare products at Korean Rituals. It's fantastic that they've brightened your complexion and smoothed out your skin texture, becoming an essential part of your daily routine.
Your recommendation means a lot to us. We're here to help if you have any questions or need further assistance along your skincare journey.
Thank you again for choosing Korean Rituals!
Warm regards,
Korean Rituals Team
I got a bad breakout after using the…
I got a bad breakout after using the products I bought from Korean Rituals’s. After I waited 5 weeks to get them delivered even. I am never buying from them again.
24 de junho de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi Mmabatho,
We're truly sorry about your recent experience with our products. We understand how frustrating it must have been to wait for your order, only to be disappointed with the results.
At Korean Rituals, we're committed to delivering effective skincare solutions, and we regret that this wasn't the case for you. Breakouts can occur due to various factors, including skin sensitivity or product compatibility. Your feedback is crucial to us as we strive to improve.
Could you please reach out to our customer service team directly? We're here to promptly address your concerns and ensure we find a solution that works for you. Your satisfaction is our priority, and we're eager to make things right.
Thank you for bringing this to our attention. We appreciate your understanding and the opportunity to regain your trust in our brand.
Best regards,
Korean Rituals Team
Ive struggled with acne for years
Ive struggled with acne for years, but these skincare products have been a lifesaver. Theyre gentle yet effective, clearing up my complexion without drying out my skin. Highly recommend for anyone battling breakout
4 de julho de 2024
Resposta da Korean Rituals
Hey Florence,
Thank you for sharing your experience!
We're thrilled to hear that our skincare products have been a lifesaver for your acne. It's wonderful to know they are gentle yet effective, helping to clear up your complexion without causing dryness.
Your recommendation means a lot to us. If you have any questions or need further assistance, please don't hesitate to reach out.
Warm regards,
Korean Rituals Team
Waking up with soft
Waking up with soft, supple skin has become a daily occurrence thanks to Korean Rituals skincare products. They transformed my nighttime routine, leaving my face hydrated and plump. I can't recommend them enough. In fact, I've already told my friends and family to visit your store
2 de julho de 2024
Resposta da Korean Rituals
Hey Delilah,
Thank you for your wonderful review!
We're delighted to hear that our Korean Rituals skincare products have transformed your nighttime routine and left your skin feeling soft, supple, and hydrated. It's incredibly rewarding to know that you're experiencing such positive results.
We appreciate your enthusiastic recommendations to your friends and family. Your support means the world to us. If you ever have any questions or need assistance, please don't hesitate to reach out.
Warm regards,
Korean Rituals Team
FAKE Products
FAKE Products
Don't order from them, was waiting for my order for a month and have received cheap fake products
11 de julho de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi Svetlana,
We're really sorry for any inconvenience caused by your recent experience. Making sure our products are authentic and top-notch is super important to us, and we're truly sorry your order didn't meet expectations this time.
Could you please get in touch with our customer service team at info@koreanrituals.com? Just give them the details of your order, and we'll work quickly to sort this out and make sure you're happy.
Thanks so much for letting us know about this. We're eager to make things right for you as soon as possible.
Best regards,
Korean Rituals Team
Ordered two Axis Y Dark Spot correcting…
Ordered two Axis Y Dark Spot correcting glow serum and it's fake! Hidden tag doesn't recognise the QR code and the inside of the pump is blue and not yellow as it should be! Extremely disappointed that my money was wasted!!
10 de julho de 2024
Opinião espontânea
Resposta da Korean Rituals
Hello Karthiga,
We're truly sorry to hear about your experience with our Axis Y Dark Spot Correcting Glow Serum. Providing top-quality products is our utmost priority, and we apologize for falling short in this instance.
To make things right, please contact our customer service team at info@koreanrituals.com. We're committed to investigating this matter promptly and ensuring your satisfaction by addressing any concerns you may have about authenticity or product quality.
We appreciate your understanding and look forward to resolving this issue for you.
Best regards,
Korean Rituals Team
Fake Products DO NOT ORDER
I placed an order for skincare worth around £64 and received fake products. I ordered an anua cleanser and the bottle appeared to be sealed but had product leaking out of it. When comparing it to my authentic one that I was currently using the bottle of the one sent to me from Korean Rituals appeared to be darker in colour and on the back some of the writing was bold whereas on the original it was not in bold. Another part of my order was the anua peach niacinamide serum and my authentic one had a strong peach sent whereas the product sent to me by Korean Rituals did not have a peach scent whatsoever. I am absolutely appalled by this company and the products that were sent to me.
27 de junho de 2024
Opinião espontânea
Resposta da Korean Rituals
Hello Acshaya,
Thank you for sharing your feedback. We deeply regret hearing about your experience with your recent order.
At Korean Rituals, we are committed to providing authentic and high-quality products, and we take concerns like yours very seriously. We sincerely apologize for any distress this situation has caused you.
To resolve this promptly, could you please contact our customer service team directly at info@koreanrituals.com with your order details? It would be helpful if you could provide photos of the products received, highlighting any differences compared to your authentic ones.
Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to make this right.
Kind regards,
Korean Rituals Team
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