Korean Rituals Opiniões 124

Resposta da Korean Rituals

8/07/2024

Hello Amrit,

I hope you're well.

We are genuinely sorry to hear about your recent experience with us. Please be assured that we take your feedback seriously and are actively investigating the issues you've raised.

To assist you promptly, could you please contact our customer service team directly at info@koreanrituals.com with your order details? We are dedicated to resolving this matter swiftly and ensuring your satisfaction.

Thank you for bringing this to our attention and look forward to the opportunity to regain your trust.

Best regards,

Korean Rituals Team

Resposta da Korean Rituals

8/07/2024

Hey Margot,

Thank you so much for sharing your experience!

We're incredibly happy to hear that our skincare products have made such a positive difference for you. Delivering fast and reliable service, no matter where you are, is something we take pride in. Your recommendation means a lot to us.

If you ever need further support, please don't hesitate to reach out.

Warm regards,
Korean Rituals Team

Resposta da Korean Rituals

Actualizada a 8/07/2024

Hey Lottie,

Thank you for your wonderful feedback!

We're thrilled that our Instagram videos and detailed product information have been helpful for you. Making skincare choices easier and more informed is exactly what we aim for.

If you ever have any questions or need further assistance, feel free to reach out.

Warm regards,
Korean Rituals Team

Resposta da Korean Rituals

8/07/2024

Hey Chloe,

Thank you so much for your kind words!

We're thrilled to hear that you enjoy the little extras we include with each order. Providing a delightful shopping experience is what we strive for, and it's customers like you who make it all worthwhile.

If you ever need anything, please don't hesitate to reach out.

Warm regards,
Korean Rituals Team

Resposta da Korean Rituals

8/07/2024

Hey Aurora,

Thank you so much for your wonderful review!

We're thrilled to hear that you've had a great experience with our prompt shipping, high-quality products, and well-packaged deliveries. It's fantastic to know that our free samples have been a nice addition for you as well.

Your satisfaction is our priority!

Warm regards,
Korean Rituals Team

Resposta da Korean Rituals

8/07/2024

Hey Arabella,

Thank you so much for your kind words!

We're delighted to hear that navigating our website and crafting your skincare routine has been seamless. Providing detailed explanations and speedy shipping with little surprises is what we aim for.

Your satisfaction means the world to us!

Warm regards,
Korean Rituals Team

Resposta da Korean Rituals

8/07/2024

Hey Delilah,

Thank you for sharing your experience!

We're thrilled to hear that our mini products have made such a positive difference for your skin during perimenopause. Your satisfaction and glowing results are what drive us to continue delivering effective skincare solutions.

Here's to healthier, happier skin with Korean Rituals!

Warm regards,
Korean Rituals Team

Resposta da Korean Rituals

8/07/2024

Hey Emogen,

Thank you so much for your wonderful review!

We're thrilled to hear that Korean Rituals has become your go-to for all things K-beauty. Providing fast, friendly, and reliable service is what we strive for, and we're delighted to know it's made a positive impression.

Your recommendation means a lot to us!

Warm regards,
Korean Rituals Team

Resposta da Korean Rituals

8/07/2024

Hey Maisie,

Thank you so much for your heartfelt review!

It's truly inspiring to hear how Korean Rituals has made such a positive impact on your skincare journey. We're thrilled that our products have helped boost your confidence and that you've enjoyed the personal touches like our handwritten notes and freebies. Your recommendation means the world to us!

Here's to glowing skin and many more happy skincare days ahead. xx

Warm regards,
Korean Rituals Team

Resposta da Korean Rituals

5/07/2024

Hey Penelope,

Thank you for your fantastic review! We're thrilled to hear that you've had consistently positive experiences with Korean Rituals across your three orders. It's great to know that your products arrived promptly and in excellent condition each time.

We're also delighted that you enjoy the adorable little samples we include. We believe in adding these extra touches to enhance your experience with us.

Your kind words mean a lot to us, and we truly appreciate your continued support as a valued customer. We look forward to serving you again soon!

Best regards,
Korean Rituals Team

Resposta da Korean Rituals

5/07/2024

Hello Hallie,

Thanks so much for your glowing review! We're stoked to hear your first experience with Korean Rituals has been fantastic. It's awesome to know our product selection suits your skin needs and that you appreciate our secure packaging and personalised touches.

We're especially delighted you've shared your positive experience with friends and family. Your recommendation means the world to us.

We look forward to being your go-to store and continuing to provide you with the best products and service.

Warm regards,
Korean Rituals Team

Resposta da Korean Rituals

5/07/2024

Hello Michelle,

Thanks for bringing this to our attention. We're really sorry for any inconvenience you've experienced.

We understand your frustration with the difficulty in cancelling your order. Customer satisfaction is our top priority, and we're committed to resolving this issue quickly.

To sort this out, please contact our customer service team directly at info@koreanrituals.com with your order details. We'll prioritise your request to cancel the order and arrange for a return or refund as soon as possible.

Once again, we're sorry for the inconvenience and appreciate your patience and understanding. Thanks for giving us the chance to make things right.

Best regards,
Korean Rituals Team

Resposta da Korean Rituals

3/07/2024

Hello J,

Thank you for sharing your feedback with us. We sincerely apologize for the delay in receiving your order and any confusion regarding our shipping process.

We want to clarify that orders are typically processed within 1-3 business days, and shipping to the UK usually takes around 9 business days. However, we acknowledge that unforeseen logistics circumstances can sometimes cause delays beyond our immediate control.

Regarding your concern about product authenticity, please rest assured that we source our products from trusted and reputable suppliers. We understand the importance of providing genuine items that meet our customers' expectations.

Please note, that we do not engage in deleting reviews or comments, as we value all feedback from our customers.

Also, we are currently in the process of transitioning to a UK fulfillment center to improve delivery times for our UK customers. This transition may require some time, and we appreciate your understanding during this period of adjustment.

If you would like to discuss your order further or need assistance with a return, please contact us directly at info@koreanrituals.com

We are committed to resolving any issues and ensuring your satisfaction.

Best regards,
Korean Rituals Team

Resposta da Korean Rituals

3/07/2024

Hello there,

Thank you for sharing your feedback, and we apologize for any confusion or inconvenience caused.

We want to clarify that we do not have the ability to delete reviews on TrustPilot. Each review is valuable to us as it helps us understand our customers' experiences and continuously improve our services.

Regarding your order, we regret to hear about your dissatisfaction and please know that we strive to provide genuine, high-quality products, and ensure timely delivery. So please accept our apologies for the disappointment you've experienced.

That said, we would like to resolve this issue for you promptly. Could you please provide us with your order details and any additional information? You can also reach out to us directly at info@koreanrituals.com

We value your feedback and are committed to addressing your concerns. We hope to hear from you soon!

Best regards,
Korean Rituals Team

Resposta da Korean Rituals

Actualizada a 3/07/2024

Hello Simona,

Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any confusion or frustration caused.

Upon reviewing your order placed on June 12th, our team has been actively responding to your emails throughout the process. We understand your concern regarding the delay in receiving your order.

Typically, we process orders within 1-3 business days, and shipments to the UK generally take around 9 business days. However, there was a slight delay due to unforeseen logistics circumstances beyond our control.

But we are pleased to confirm that your order was successfully delivered yesterday, July 2nd. We trust that you are satisfied with the products received.

Should you have any further questions or require assistance, please don't hesitate to contact us. We are here to assist and ensure your complete satisfaction.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Best regards,
Korean Rituals Team

Resposta da Korean Rituals

3/07/2024

Hello Simra,

Thanks for your feedback and concerns. We understand it can be tough to trust a new brand, especially when shopping online.

Rest assured, all products on our website are 100% genuine and sourced from reputable suppliers. We take great pride in the authenticity and quality of what we offer.

As for the reviews on our site, we don't fabricate or manipulate customer feedback. We believe in transparency and honesty, and the reviews you see are from real customers who have bought and used our products. We encourage honest reviews and appreciate all feedback as it helps us improve.

If you have any specific concerns or questions, please reach out to our customer service team. We're more than happy to assist and address any questions you may have.

Thanks for considering our brand.

Best regards,
Korean Rituals Team