Kaiser Permanente Opiniões 

I've had their insurance for 9 years. It keeps getting worse. The only good thing is the price of prescriptions. I frequently have to wait over a month for an appointment, even phone appointments. There are 3 meds I take regularly. In the last few years, more often than not, they are out of one of them. This month I reminded my doc to order my meds. 3 days later... NOTHING. No prescriptions, no response, NOTHING. I call the kaiser pharmacy, after 10 minutes pushing buttons for the crummy automated system I get a human. They leave a message for the doc to authorize the meds. The day passes and guess what, NOTHING. Without the prescription, the pharmacy can't tell me if they are in stock or not.

I was hospitalized for 3 days and the staff was amazing and the food and nutrition was on point with bringing tasty meals to me as I recovered from my illness.

Physician ordered blood tests. I was greeted promptly by employee, Kim, at Kona Kaiser lab department. She took me to the table, found my vein right away (not always the case when I have blood drawn), and was done in no time. Very courteous, friendly, and professional.

After pacemaker surgery I have been waiting for the bill. Today I received a special email saying payment due. It says press here to see amount due. I open it and it says pay $0.00. I have zero idea why they would send this to me. It seems like torture. I love everything about Kaiser except their computer system in place.
They should fire their computer programmer for implementing such a cruel automated email.

I went into the Health for Colorado website to make anadjustment to my Income (as a life event change). I increased my income to account for a retirement distribution I have taken. Upon getting to the part where I select my new plan, I was very surprised that my Plan premiuims went up to where I could no longer afford the Kaiser Permanente Silver plan I was enrolled in. It went from $129 to $2,200. per month. I didnt choose a plan and thought I had abandoned the process. A few weeks later I received a new bill with retroactive charges totaling $4,333.00! I was shocked. After a 3-way call with a Colorado Health Connect broker and the Kaiser Permanente representative, I learned that since I submitted the application, it automatically changed my income. SInce I didnt choose a plan, it automitcally switched me from Silver to an upgraded Gold plan without my consent. Kaiser Permanente refused to help me with this and Colorado Health also said they couldnt do anything. So I am stuck with a premium, back-dated for a Gold plan, that I never selected for a bill of $4,330 that I am obligated to pay. Feeling like they couldve done something, but this institution too greedy to help customers when they make an error in filling out the on-line application. Buyers beware.

Kaiser cancels a person who dies account shortly after death which makes it impossible for their own staff to gain access to any files. So for the distraught love one left to cope, Kaiser has created a do loop of telephone numbers where you call the first number they refer you to a second number who refers you to third number who refers you to one of the first numbers you call. The living nightmare they created is all the deceased’s love ones have left. They do not send itemized billings (just $2741 minus $2500 with a vague list of services underneath). Then they try to get paid hiding behind HIPPA to not met the US Law of no surprise billings. They have many overlapping offices and try to just wear out a distraught love one with inquires that do not trust them to bill correctly. I would NEVER recommend Kaiser to anyone and if Medicare actually understood what a life changing event it is to lose a partner of 35 years, I would already be in a different plan.

Dr John Meisel is great. Very professional yet persoal. Not just a push though visit.

I was few days ago

A review of Kaiser. A doctor’s qualifications don’t mean they’re always right; honestly, I don’t care how many years they spent studying—that doesn’t automatically make their opinion correct.
Some people need to learn how to admit defeat.
I know how to admit defeat; it’s simple: if someone else is right, I accept reality.
I was very unhappy about being discharged while experiencing such severe symptoms. I repeatedly asked for help with my condition and was willing to undergo any tests. All I needed was a prescription—just a prescription. I needed help before August 3rd—before my regular doctor returned; I needed a medication different from lamotrigine but similar in its effect. I also asked for a body-cleansing procedure, but that was never done. Of course, the final decision rests with the doctors; after all, I was only asking for a simple cleanse—nothing dangerous. So what if my blood test results were slightly above normal?
I told them it was a side effect, but no—they’re the doctors, they know best, they have special training... Although some of them don’t really understand what they’re doing, while others actually listen to the patient. Yes, they are specialists in other fields, but I suppose they rarely encounter cases like this, and that’s where professional pride comes into play. The other rooms are better: they have their own bathrooms, and you can put in an extra cot. But here, the staff don't attend to the patients as or they. I’d rather go to Providence.
Btw this was ER. I almost fell getting on to the porch that how helpful they are.

I wish i could leave zero. After this year i know i would have been better off uninsured. They 4 months to do a surgery that should have bewn a surgery the second time i was admitted to the hospital if not the first time. Caused a other issue which the said i didnt have after pt said i did. Switched insurance and yep it was confirmed by the other dr . Kaiser straight up lies avoids treatments prevention anything that makes since they are truthfully the worse insurance ive ever had ive through the years had several . They shouldnt be allowed to practice period

Es lo pero en sistema de salud. Llevo desde enero tratando de hacer una cita y me han hecho perder el tiempo dándome citas incorrectas. Luego el día de mi cita me llaman para cancelarmela. De verdad que juegan con la salud y el tiempo de los pacientes. Hoy me llamaron y me dijeron que no era prioridad cuando de verdad ya estaba esperando esta cita por 2 meses. Son lo peor

I called member service today and spoke with Trineeka I hope I spelled it correctly. She went above and beyond to help me solve a medical record problem. Even though it wasnt her department she did amazing. I want to thank her for her professionalism and caring heart for members. She is based in Siuthern California Kaiser members services . Please recognize her. Thank you
Denine Duarte

Today I visited the lab at 3650 Steve Reynolds, Duluth, GA 30096, and Kia, the lab technician, treated me with such kindness; I felt right at home. Kia drew my blood, and I didn't feel a thing. I told her she had a very gentle touch, and she replied that it was a pleasure. Thank you, Kia, for being a wonderful person and for your kind, warm manner! I recommend you 100%! God bless you!
Hoy visité el laboratorio ubicado en 3650 Steve Reynolds, Duluth, GA 30096, y Kia, la técnica de laboratorio, me trató con tanta amabilidad que me sentí como en casa. Kia me extrajo sangre y no sentí absolutamente nada. Le comenté que tenía una mano muy delicada y ella respondió que fue un placer. ¡Gracias, Kia, por ser una persona maravillosa y por tu trato amable y cálido! ¡Te recomiendo al 100%! ¡Que Dios te bendiga!

This review is specifically for the insurance offered through the WA health finder plan (the Cascade Gold). Absolutely do NOT purchase this insurance. This is is an HMO plan, which should be called a FML (f*** my life) plan as it is insanely convoluted to do ANYTHING with this insurance!! To see any doctor, I mean any doctor, you need prior authorization from Kaiser, there is a $1000 deductible you need to meet FOR THE PHARMACY!! Who has even heard of this before! You can't just go to your neighborhood pharmacy, you have to drive across the city to go one of their specific pharmacies!! Again, this needs to be called the FML plan. I plan on canceling this insurance immediately!!

KP is not providing any treatment based on the patient requirements but they want to treat patients with their primary care doctor only and don’t recommend any specialist. Pharmacy service is the worst and no refills done automatically and no message or like CVS does sent that your prescription is ready for pickup. Above all copay is increasing like crazy. I don’t recommend anyone to select KP

I've been a Kaiser member since 2005. I've been misdiagnosed, mistreated, and generally treated with no respect or dignity. Unfortunately, this is the provider my employer chooses every year. When the doctor works for the insurance, profits drive the care and service. I wish I could say that you get what you pay for, but my experience has been closer to armed robbery.

Kaiser does ot follow their grievance process...I had to call numerous times and I still have a issue which isn't being adressed...I had the Financial Assistance and was charged a copay...which I shouldn't have been...and no one cares. I am in pain and wont go to the Dr until this is fixed in fear I will get charged...whats the point of Member Services or their Financial Assistance

Kaiser Dr.s refuse to give the proper antibiotics supposed to help with difficult to treat infections and instead give some of the typical antibiotic even after providing medical journal based knowledge that match the symptoms experienced by the patient. I can understnad their logic to make sure their patients suffer as long as possible even for a decade or longer till they develop further complication, such as cancer, as many infectious diseases cause cancer if left untreated. Very strategic and clever business decision - not!

I have never visited their Oakland California location, this didn't stop them from somehow sending me a bill in Tennessee. In fact, I've never used them, never been there, never had anything to do with them. But, they not only sent me a bill, it's taking me HOURS of time to get through to them to make sure this doesn't end up somehow being charged to me. I can't speak for their medical service but their billing department and customer service is hot garbage.

If I could give them a negative review I would. I live out of the service area and it is virtually impossible to use the mail order pharmacy. They cancel prescriptions constantly with no communication. Refills - forget it. I spend hours a week just trying to use my prescription benefit. Absolutely horrible.

I’m at my wits end! I’m so done with Kaiser Permanente after the huge run around they’ve been putting me through. Their referral system really sucks. To see a urologist or a urogynecologist, you first have to ask your primary care physician about being seen by a specialist. If it’s the first time talking about incontinence, the doctor says, “It’s uncommon for people your age to have this problem.” They will run blood and urine tests. I get that those are standard tests to rule out other things. But the part that gets me is that you can’t just get an appointment with the specialist. On top of that, they have no urologists or urogynecologists within Gwinnett County. So you either have to go to the ATL Glenlake clinic in Sandy Springs or the Southwood clinic in Jonesboro. And the appointment times will make it way harder to work out the logistics if you don’t have a car. It is a nightmare to travel with incontinence. If you have to take MARTA to cut back costs for transportation, you will be in a vulnerable position because they hardly have any restrooms. You know the logistical challenges that come with that. For the ATL location, I have to wait months. But for the Jonesboro location, I only have to wait a month. But that’s too far away. I tried sending them a message to demand a local, out of network urologist or urogynecologist because of the unreasonable travel restrictions and how much that hinders me from getting proper healthcare. They have no idea how difficult it is for me to get to either location. I will call them again and demand that they take my issues seriously, which means taking my driving situation seriously. That also means taking incontinence seriously.