Kaiser Permanente Opiniões 

Kaiser vallejo leaves died patient with cirrhosis doesn’t care, Kaiser don’t want to provide the transplant, kaiser hospital doesn’t compaction with patient.. only care about money people don’t care

In my experience, Kaiser Permanente seems to do well when it comes to treating common illnesses like colds and the flu. But when it comes to more serious or ongoing medical conditions, my experience has been very disappointing.

I've often felt like my concerns weren't fully investigated, my diagnoses weren't given the attention they deserved, and appointments felt rushed—as if I were being moved through an assembly line instead of being treated as a patient with individual needs.

If you're dealing with a complex medical condition, I'd encourage you to consider finding a physician or specialist who can spend the time to thoroughly evaluate your symptoms and provide personalized care. That's just been my experience.

I'm especially frustrated because I've requested a Verification of Treatment (VOT), and the process has felt unnecessarily difficult. I simply want the documentation I need and to feel like my health concerns are being taken seriously.

The worst experience ever dealing with any hospital.

If I could go less than one star I would. They have been my insurance several times through different employers over the years and I will tell you they suck. They killed my mom. They were refusing to do surgery because she wasn't a good candidate and then 5 years later they wanted to remove half her face. So all of a sudden she was a good candidate for surgery? And the mental health team is just garbage.

I live in Salem Oregon and my provider here in Salem has ordered an EEG exam, when calling to schedule the exam I was told that they are only available at both KP hospitals both located in Portland. I have been instructed by my KP provider to NOT drive. I asked how am I supposed to get there? I was told by the scheduling staff that people drive there all the time. I was also told that I would be sleep deprived and have to take melatonin! Now how am I supposed to drive over an hour with little sleep and melatonin in my system? This is ridiculous and very dangerous and unacceptable member care for its during rush hour ! Why am I being told it’s okay to drive up to Portland when the exam can be performed at the local Salem hospital.

I waited months for a procedure for my spine. When I tried to expedite this I was connected to a patient advocate who then sent me to a case manager. That person never even returned my call. After the surgery, two weeks ago, I was never contacted by anyone about follow-up, further scheduling, whether the surgery was successful, NOTHING, They didn't even check to see if I was still alive. Total neglect. My primary care doctor, if he was even aware of my several procedures, made no contact and I presume he just didn't care , as he has a nice easy job in an office with minimal effort. Awful, horrible lack of care.
Of course I've left Kaiser

I am sharing this experience because I believe every patient deserves to be treated with compassion, respect, and dignity.

I recently scheduled an appointment at Kaiser in White Marsh location which my primary physician Binu Shrestha.  I had been experiencing difficulty taking a full, deep breath for nearly three weeks. I was breathing, but something clearly felt different, and I wanted to have it evaluated before it became more serious.

After waiting about 10 minutes, the physician entered the room and immediately asked, in a dismissive tone, "What happened? Why did you come?" Before taking the time to understand my symptoms, she told me that if I couldn't breathe, I should have gone to urgent care because "we don't do anything for this."

I tried my best to explain that I *could* breathe but was having difficulty taking a deep breath. Instead of asking questions or trying to understand what I was experiencing, she repeatedly said she didn't understand what I meant and questioned why I needed to take deep breaths. At one point, she said, "How can I survive without a breath? You are breathing now." The way it was said felt mocking rather than compassionate. As someone who was genuinely concerned about my health, that comment was humiliating and deeply upsetting.

What made this even more disappointing was that we are both originally from Nepal. I had hoped that we would be able to communicate more easily and that I would be treated with empathy and understanding. Instead, I left feeling dismissed, embarrassed, and emotionally distressed.

The conversation became so uncomfortable that I struggled to hold back tears. Thankfully, my husband was with me and stepped in to explain my symptoms. Only after he advocated for me was an ECG performed.

After reviewing the ECG, she instructed us to go to another Kaiser location in Lutherville immediately. She specifically told us that she had arranged the appointment and that the staff there would be expecting us.

However, when we arrived, there was no appointment, no referral, and no documentation that we had been sent there. The receptionist searched the system and confirmed there was nothing. We were then directed to urgent care, where we were told there was no referral and that the wait time would be four to five hours. Had we been given accurate information from the beginning, we could have made an informed decision instead of spending hours traveling and waiting unnecessarily.

The greatest disappointment was not the inconvenience it was the complete lack of empathy, respectful communication, and coordination of care. Patients seek medical attention because they are worried about their health. They deserve to be listened to without being mocked, dismissed, or made to feel like their concerns are unimportant.

A few kind words, careful listening, and genuine compassion can make an enormous difference to someone who is anxious about their health. Unfortunately, that was not my experience.

I hope Kaiser Permanente takes this feedback seriously and uses it as an opportunity to reinforce the importance of patient-centered care. No patient should leave a medical appointment feeling unheard, humiliated, or unsupported. Every patient deserves to be treated with respect, empathy, and professionalism.

it is unbeliveble to me that company of this importance and this size has such a bed website. The navigation is very confusing, it will take you a long time to get where you want to go. And good luck if you want to change a payment method and charge to different credit card even if you check it as diffault card. They will always charge old card until you call to change the card you want to use. You would think they would hire IT employees that would satisfy your need but that is not the case. I guess they cannot afford them.

One day, creator of the online services of Kaiser will ended up in hell. And it will be twice hotter there for these people. Exclusively. Here me out:
- You set up an account
- Payment is ONLY by phone only!
- I want auto pay, how?
- Give me your card...
- You dictate the card number and stuff to operator.
- It works.
- A year by, if your card is expired and bank re-issued.
- THERE'S NO WAY TO UPDATE IT.EXE
- You log in...
- You find the billing section in the account. Opens...
- ITS A DIFFERENT WEBSITE.
- No login works.
- You need to call.
- THEY ARE SO LASY YOU NEED TO CALL THEM IN ORDER THEY TAKE MONEY FROM YOU.PNG

I will change this insurance and forget about this nightmare trash forever. Retarded people in charge. But before that, YOU will chase me for the payment YOU CAN'T LET ME GIVE YOU. What a nightmare shit show of a company.

I’ve been a Kaiser member for 4 years. I want to express how happy and satisfied with the care I receive from Dr. Ahmad. I also want to express how amazing and nice Patti in Membership Services department and Alice in Administration department, always has a smile on her face. Dr. Ambrose and Dr.Narmeen is also very caring and wonderful doctor at the Reston Kaiser Permanente center.

Idk what happened to Kaiser . It’s horrible service. I made an appointment for my son over a month and the doctor canceled it. I had requested time off of work. I don’t have time . I have to work. That’s why I did it a month before and request time off from work.

Their Behavioral Health department has the worst doctors and staff. The doctors (psychiatrists!) don't listen and the staff is rude and flippant to people who are in crisis.

The absolute worst health experience of my life. I was a lifelong Palo Alto Medical Foundation patient, and Kaiser cannot compete with PAMF as far as quality of care. PAMF always made sure to follow up with patients and I never felt I had to advocate for myself. However, with Kaiser…. I have to fight tooth and nail, through tears to get bare minimum care. They ride on the verge of negligence for neglecting patients needs especially in Obstetric care. I have never felt that an organization has cared less for me than how I feel about Kaiser. I have been absolutely disgusted by my treatment here. I wouldn’t wish Kaiser healthcare on anyone I know. Run far and fast away from this place!!!!

They keep surprising me with fewer services while increasing copays and ending coverage of medicines they used to pay. Ten days to renew a prescription should not be normal .
I have been shopping for a new provider and will continue. Kaiser automatically gets my 2 payments every month, but more and more want to hide me for being a loyal customer.
Do not believe what they tell you in the junk mail or a public Medicare presentation.

Friendly staff prompt very professional

My GYN almost killed me after a partial hysterectomy. Do Not Go

I have been going to this location for health care now for maybe 2 ½ years or so. I just turned 65 in December and in hindsight, foolishly signed up for Medicare through Kaiser. I sincerely regret that decision and will be making a switch come October. The last 2 ½ years have easily been the WORST HEALTHCARE I have received in my entire lifetime.
I have heard the complaint many times of healthcare in America of DENY, DENY, DENY! But now I know how that came about. Had to be Kaiser?
This report is going to the Kaiser complaint desk…AGAIN? I had given a verbal phone complaint back in January and was told I would get a follow up phone interview but no…even the phone call was This one is in writing so it cannot get lost. I will also be copying and lodging a BBB Complaint with this letter as evidence. I will also be copying this doc to any Government Agency that might have interest in seeing the scam that is Kaiser Healthcare. I will also be copying this to any relevant health care review sources online that may reach people before they waste their money on Kaiser. It will also be copied to my lawyer.

Michelle Torres MD – She was the one Denier up until Mid April after I got rid of her. She is responsible for the bulk of the complaints.

Daniel Yuwan Teng MD – I had one meeting? Seemed to be an improvement but have already received a phlebotomy denial and crickets on a requested appointment he said he would set up with a referral. (I believe that the refusal to do any referrals to a specialist loses these doctors bonus money. San Mateo seems to be catering to the illegal immigrant trade, and damn those paying us every month for their health care!)

I have been a Kaiser Permanente member for nearly ten years, and unfortunately my experience has been consistently disappointing. It has been extremely difficult to receive coordinated care or to work with doctors who take a comprehensive approach to my concerns.

For several years, I have experienced significant leg pain. During this time, I have seen approximately twelve different specialists, including those in pain management and neurology. Despite repeatedly explaining my symptoms and requesting appropriate diagnostic testing—specifically an ultrasound to evaluate potential vascular issues—I have only been given various medications to “try,” without any meaningful investigation into the underlying cause.

This lack of follow‑through has left me frustrated and without answers. I am currently waiting for the next open enrollment period so I can transition to a different healthcare provider that offers more thorough and patient‑centered care.

I have been calling for over six months trying to the get issues with Kaiser Permanente charging my account, after I've requested cancellation, resolved to no avail.
I've called multiple times asking when Kaiser Permanente would stop charging me for insurance services that I am NOT receiving. When I initially spoke with their representatives, I was told that they do not service in the state of Alabama. They told me that they could not send me medication since I was living in Alabama yet they are sending me medication to keep the insurance that I requested to be cancelled going. That is fraudulent business practices. They're claiming that they're backed up and it could take a while. A while isn't guaranteed. I cannot use Kaiser which is the entire purpose for requesting the cancellation to begin with. I've requested for it to be canceled several times by phone, mail, and electronic signature, and they still refuse to stop taking it out of my check. They have taken $2,512 from my check so far since I've requested the cancellation back in Novmeber 2025. Because Kaiser Permanente has been reducing my check, I have been enduring hardship. I haven't been able to purchase the home I applied for due to the lack of income Kaiser Permanente has caused. Every time I call trying to get this issue resolved it's always 30 days, 14 days, and excuse after excuse. It's been over 7 months now. Kaiser tried to tell me that OPM had to cancel the insurance, but OPM stated to me that Kaiser Permanente is the insurance company and they are the ones taking the funds out of my account. My last time speaking with OPM was today 06/02/2026.

Kaiser permanente, lo peor como aseguranza de salud. Negligencia medica, toman deciciones de salud por los pacientes, si necesita un procedimiento lo niegan por falta de sintomas por anos, pides una reference y si no llenas los requisitos te lo niegan aunque tu tengas sintomas de salud y si quieres demandar puedes pero no a la corte regular. Ellos tienen su departmento de arbitraje y obvio quien gana es kaiser. Primero pones una quejan a kaiser y si te aceptaban la queja Al final *lo que dijiste en la queja es irrevelabte practicanente te mareaba un rato y luego lo cierran y de pilon te llaman y niegan hasta que hablaron Contigo *case manager, mienten descaradamente.
De ahi demanda pero El 90% de los casos SE pierden todos los recursos de abogados los tiene kaiser ..... Una verdadera Banda *
Mi experience personal SE basa en muchos puntos negativos, realmente doctores que no saben o desconocen los sintomas de una enfermedad ni haciendo muchos examenes por anos Dan un buen diagnostico o definitivamente ninguno .... Malpractice, negligence, lack of diagnosis, fail standard care. So sad 😢