KRYPTONITE Opiniões 

I had a great experience with Kryptonite’s customer service. My original lock was broken, and the team kindly arranged a replacement for me. They were helpful, professional, and made the process straightforward. It’s reassuring to know they stand behind their products and look after their customers. Thank you for the excellent service!

Brocken product very efficiently managed under warranty.

Quick replacement

After 10 years use my lock stopped working, but the team were fantastic and sent out a replacement under the warranty.

Great! I'm speachless! There was a broken screw at my lock, and on behalf of the lifetime warranty, they sent me a new lock.

Fantastic service, Kryptonite honoured their life time guarantee with a replacement lock.

Positive and fast response on Kryptonite's part. They actually honoured their lifetime guarantee.

After my lock started jamming and became unreliable they sent me a new one. I have been using it for 5 years.

Lifetime warranty lives up to expectations, lock seized up after 3 years and replacement sent 1 day after warranty claim.

I was honestly surprised by how easy the process was. My lock stopped opening, and customer support was very helpful and quick to respond. They approved a replacement under the lifetime warranty right away. It’s nice to see a company that stands behind its products. Thank you

Super helpful, speedy, and understanding. The best!

You know my dealings with this company they are always top when it comes to customer service. They just can’t be beat and their products are always fantastic.

The lock does lock up your bike, however it keeps it locked when you put the right code in which isn’t very helpful.

Ordered and paid for a duplicate key for front brake disc lock confirmation # 1780453393811 and never received the duplicate key. Contacted Kryptonite and was told it would be shipped this week and that was 3 weeks ago. As a motorcycle locksmith for the past 20 years I cut keys and ship on a daily basis but do not have the equipment to cut this particular key and have little call for it.

They are very professional.
They get things done in a timely matter. I will highly recommend

I registered my New York Diamond lock after the 30-day registration period had passed. The lock was originally purchased as a gift, which unfortunately meant I was unable to register it myself within the required timeframe.

After contacting customer support and explaining the situation, they reviewed my case and made an exception so that my registration could be corrected with the proper purchase date.

I really appreciate the helpful and understanding support. The process was handled professionally and quickly, and it has reinforced my confidence in both the product and the company.

Thank you for the excellent customer service.

Maybe an excellent lock but customer service is up there with the worst customer service over a month to reply and as a result would never purchase their product again

Ordering spare key (uk customer).
There is no uk agent cutting keys under licence from Kryptonite. That means the keys are cut and shipped from US. They take 2-3 weeks and cost £32 (2 keys). Plus all that extra C02.
When mine arrived they didn’t work and you could see the finish was really bad…not properly de-burred or polished. I’ve complained but heard nothing.

Had an older kryptolock 2 chain lock with defective locking mechanism. Contacted customer service and they were very responsive and helpful. My replacement arrived with in 2 weeks. Highly recommend them for their high quality products and customer service.