kubdirect.co.uk Opiniões 940

Resposta da kubdirect.co.uk

20/05/2026

Hello,

Thank you for taking the time to leave your feedback regarding your recent Tuff Tray purchase.

We are very sorry to hear that the product did not meet your expectations and that you were disappointed with the quality. We always want our customers to be happy with their purchase, so we are sorry to read this.

If you were unhappy with the item, we would have really appreciated the opportunity to help resolve the issue for you directly. You are always welcome to contact us at customercare@kubproducts.com and we will always do our best to find a suitable solution.

In regard to the branding, many of our trays are manufactured without visible company logos as they are designed primarily for practical educational and play use.

We genuinely value your feedback and would still be happy to discuss this further with you if there is anything we can do to help.

Resposta da kubdirect.co.uk

17/04/2026

Thank you so much for finding the time to leave us a review, super pleased we could help you!

Kind regards,
Kub Customer Care

Resposta da kubdirect.co.uk

Actualizada a 17/04/2026

Hi there,

Thank you for your feedback, and we’re very sorry for the frustration and concern this situation caused.

We can confirm that we have refunded the express delivery charge for your order. We’re also pleased to confirm that the cot has since been delivered.

To clarify what happened, we did respond to your emails at the time, and unfortunately your order was affected by a temporary stock shortage in our dispatch warehouse. To resolve this as quickly as possible, we arranged for replacement stock to be sent directly from the manufacturing warehouse so we could process your order and dispatch it on an express service.

Now that everything has been delivered, we truly hope this resolves the issue for you and that the cot is working well for your little one. We’re very sorry again for the inconvenience caused and appreciate your patience while we put things right.

Kind regards,
Kub Customer Care

Resposta da kubdirect.co.uk

3/04/2026

We’re really pleased to hear that your order arrived promptly — that’s exactly the experience we aim to provide. We appreciate you taking the time to share your feedback and hope to help you again soon.

Resposta da kubdirect.co.uk

27/03/2026

Thank you so much for your lovely review!

We’re delighted to hear how happy you are with your cream rocking chair and footstool — especially that smooth gliding motion and reclining feature. It’s great to know it’s being enjoyed by the whole family (sounds like your dad has claimed it too! 😊).

We really appreciate your kind words about the quality, delivery, and value — it means a lot to us.

Thank you again for your recommendation!
— The KUB Team

Resposta da kubdirect.co.uk

17/02/2026

Thank you so much for taking the time to leave such a lovely review for Kub Direct.

We’re delighted to hear you’re enjoying your nursing chair and that it looks great in your daughter’s nursery. It’s also wonderful to know the rocking stool is making those overnight feeds more comfortable — that’s exactly what we designed it for.

We really appreciate your honest feedback on the fit as well; comments like this are genuinely helpful for other parents when choosing the right chair for their space and comfort.

Thank you again for your support and for sharing your experience.

Resposta da kubdirect.co.uk

17/02/2026

Thank you so much for your lovely review and recommendation.

We’re really pleased to hear you found the website easy to use, appreciated our prices, and were happy with the speedy delivery. Positive feedback like this means a lot to the whole team at .

Thanks again for taking the time to share your experience.

Resposta da kubdirect.co.uk

17/02/2026

Thank you so much for your great review.

We’re delighted to hear you’re pleased with the quality of your chair and that it arrived quickly. It’s wonderful to know you feel it offers great value for the price — that’s exactly what we aim for at Kub Direct.

Thanks again for taking the time to share your feedback.

Resposta da kubdirect.co.uk

17/02/2026

Thank you so much for your lovely review.

We’re really pleased to hear you’re happy with your rocking chair and the service you received from Kub Direct. Your feedback means a lot to the team.

Thanks again for taking the time to share your experience.

Resposta da kubdirect.co.uk

17/02/2026

Thank you so much for taking the time to share such a thoughtful review.

We’re really pleased to hear the packaging, tracking updates, and overall experience helped put your mind at ease — we know ordering from a new company for the first time can feel like a big step. It’s wonderful to know your chair arrived exactly as described and that you found the best price too.

Wishing you all the very best as you prepare to welcome your newborn, and thank you again for choosing Kub Direct.

Resposta da kubdirect.co.uk

17/02/2026

Thank you so much for your lovely feedback.

We’re so pleased to hear you absolutely love it — comments like this really make our day at Kub Direct.

Thanks again for taking the time to leave a review.

Resposta da kubdirect.co.uk

17/02/2026

Thank you so much for your wonderful review.

We’re really pleased to hear you had such a positive experience with our customer service team. We always aim to make things as quick and easy as possible, especially when returns are needed, so it’s great to know this came across.

We truly appreciate your kind words and your support of Kub Direct.

Resposta da kubdirect.co.uk

17/02/2026

Thank you for your feedback, and we’re really sorry that your order didn’t arrive within the expected timeframe, especially as it was a gift for your grandchildren.

We completely understand how disappointing this must have been, particularly after selecting Express Delivery. While we always aim for deliveries to arrive as promised, we appreciate that delays can be frustrating when timings are important.

As an apology, we have refunded your Express Delivery charge.

We’re pleased to hear the item was appreciated once it arrived, and we truly value you taking the time to share your experience. Your feedback helps us continue improving both our service and communication at Kub Direct.

Resposta da kubdirect.co.uk

17/02/2026

Thank you for your feedback, and we’re very sorry for the delay and frustration this situation has caused.

We completely understand how disappointing this must have been, especially with your baby due soon and the chair being unusable while waiting for the missing part. This is not the experience we want for our customers, and we sincerely apologise for the inconvenience caused.

We can confirm that the replacement part has now been delivered. Thank you for your patience while we worked to get this resolved.

Your feedback is really important to us, and we will be reviewing this internally to help improve our service and communication going forward at Kub Direct.

Resposta da kubdirect.co.uk

17/02/2026

Thank you so much for your lovely review.

We’re delighted to hear the chair and stool made the perfect gift for your new grandson, and that the delivery, packaging, and instructions all made the experience smooth and easy for your family. It’s wonderful to know the finished result is a comfortable and well-made seat for those special nursing moments.

Thank you again for choosing Kub Direct and for taking the time to share your experience.

Resposta da kubdirect.co.uk

17/02/2026

Thank you so much for your review.

We’re really pleased to hear you were happy with the price and quick delivery. Your feedback is truly appreciated by all of us at Kub Direct.

Thanks again for taking the time to share your experience.

Resposta da kubdirect.co.uk

17/02/2026

Thank you so much for your lovely review.

We’re really pleased to hear you found the website easy to use and were happy with the delivery speed and communication. Feedback like this means a lot to the team at Kub Direct.

Thanks again for your support.

Resposta da kubdirect.co.uk

17/02/2026

Thank you for taking the time to leave such a detailed review.

We’re really pleased to hear you were happy with the price, quick delivery, and that you’re finding the chair comfortable with a smooth motion — that’s lovely to hear.

We also appreciate your honest feedback regarding the cushion covers and footstool assembly. While the covers are not machine washable, they can be wiped clean with a warm damp cloth and a small, minimal amount of diluted Fairy liquid to help keep the fabric fresh and clean.

Comments like this are genuinely helpful, as they allow us to review product design and instructions and continue improving the experience for future customers.

Thank you again for sharing your experience and for choosing Kub Direct.

Resposta da kubdirect.co.uk

17/02/2026

Thank you for your review. We’re sorry to hear that you feel disappointed with your experience, but we would like to clarify the actions taken on our side.

As soon as you reported the seizing issue, we arranged and sent a replacement chair base unit to resolve the problem. We also attempted to assist with receiving video evidence — we normally have no issues receiving videos, however they do need to be sent in a compatible email format in order to be delivered successfully, and we did try to help guide you through this.

We would also like to clarify that we did not ignore your messages. All emails received were responded to, and we worked with you throughout to try and find a suitable resolution. Although replacement parts were provided, we understand you were still unhappy, and as a gesture of goodwill we ultimately issued a full refund for the order.

While we are sorry you feel this way, we do feel that we made every effort to support you and resolve the situation, including providing replacement parts and a full refund. We always aim to assist our customers fairly and professionally at Kub Direct.