Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... Ver mais
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Can someone please respond to my email that I sent on 12 May? This happened last time where I couldn't get a response until I posted a negative review.
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... Ver mais
A empresa respondeu
Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Informações de contacto
71-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4,4
Excelente
940 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick and efficient delivery and the…
Quick and efficient delivery and the tray and stand will be a great resource in the years to come for my grandchildren. We use a larger one in the setting I work in but this smaller version is perfect for a home setting. So many uses.
24 de março de 2025
Resposta da kubdirect.co.uk
Thank you for the great feedback! We're so glad to hear the tray and stand will be a valuable addition at home. It’s lovely to know it's the perfect size for your grandchildren - enjoy all the creative ways you'll be using it! 😊
Prompted and efficient purchase with…
Prompted and efficient purchase with good pricing for my item.
12 de março de 2025
Resposta da kubdirect.co.uk
Thank you for your feedback. We're really glad you're happy. 💖
Surprised of the quality
I placed the order and it arrived to my daughters house. She was so excited and loved the chair.
3 de março de 2025
Resposta da kubdirect.co.uk
Thank you so much for your wonderful review! We're thrilled to hear that your daughter loved the chair.
Resposta da kubdirect.co.uk
Thank you for your feedback. We're glad you're happy with your purchase and experience shopping with us.
Quick delivery
Quick delivery, kept in touch with tracking. Product came as expected, no problems with the build. Very happy, no complaints.
19 de fevereiro de 2025
Resposta da kubdirect.co.uk
Thank you for the fabulous feedback 💖. We're really glad you're happy with your purchase and experience shopping with Kub.
Resposta da kubdirect.co.uk
Thanks for your fantastic feedback! We're glad you're happy with your purchase.
The aftercare was very efficient and…
The aftercare was very efficient and helpful and the chair itself is very comfortable
13 de fevereiro de 2025
Resposta da kubdirect.co.uk
Thanks for your feedback 💖 We're glad you're happy with your shopping experience with Kub.
Delivered quickly
Delivered quickly. Excellent product. I am very pleased with it and would recommend both the company and the product. Brilliant!
29 de janeiro de 2025
Resposta da kubdirect.co.uk
Thank you so much for your kind words! We're thrilled to hear that you're happy with both the product and the service.
Resposta da kubdirect.co.uk
Thank you for your kind review 💖
Excellent experience
Payment was super easy, delivery was very reasonably priced and fast. Absolutely adore the chair, me and my daughter fight over it regularly!
3 de fevereiro de 2025
Resposta da kubdirect.co.uk
Thank you for your review, we're so glad you love your purchase! 🫶
I still haven’t received my cushions
I still haven’t received my cushions, apparently they have been returned to the company!
21 de janeiro de 2025
Resposta da kubdirect.co.uk
Hi, we're sorry to hear your experience. Is there anything we can do to help? Please email customercare@kubproducts.com if you haven't done so already. Thanks.
Very good listen to your problems
Very good listen to your problems,
And works hard to solve it.
24 de janeiro de 2025
Resposta da kubdirect.co.uk
Thank you for your kind words! We're so glad to hear that you felt listened to and that we could help resolve your concerns. Providing great service and finding the best solutions for our customers is always our top priority. We appreciate your support! 😊
Great chair very comfortable
Great chair very comfortable. Good value for money.
30 de janeiro de 2025
Resposta da kubdirect.co.uk
Thank you for your feedback, we're very pleased you're happy with your purchase. 💖
Brilliant!!
I contacted Kub as I needed a replacement cushion for my mums rocking chair. They couldn't have been more helpful, went above and beyond my request to ensure mum got the best service possible. A special mention to Emma, she is so helpful, kind and kept in contact throughout the whole process. Fantastic customer service from a fantastic company.
4 de fevereiro de 2025
Opinião espontânea
Resposta da kubdirect.co.uk
Thank you so much for your wonderful review! 💖 We're delighted to hear that you had such a positive experience with our team, and we’re especially pleased that Emma was able to provide the support you needed.
Ensuring our customers receive the best possible service is always our priority, and it’s fantastic to know that we could help make things easier for you and your mum.
We truly appreciate your kind words and support. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Sale Price ?!?
The product is great, however,
The website clearly had at the top a countdown timer for the sale and the chair was offered with a good discount.
Due to the countdown timer myself and my wife felt hurried into making the purchase before the timer ran out.
When checking the order status the following morning I was shocked to see the chair at a further reduced rate.
I contacted customer service who have refunded the difference.
The money is not the issue, it is the pressure of the countdown provided to encourage the decision to be made by a set deadline. I wouldn't expect the product to then be cheaper than the sale price hours later.
14 de janeiro de 2025
Resposta da kubdirect.co.uk
Hi, Thank you for your review. We're delighted that you love the product, but we're sorry for any frustration caused by the pricing experience.
When you reached out to our customer service team, we explained that the price change was due to an error while we were making updates to the website. This has now been rectified, and we truly appreciate your understanding. While our countdown timers are intended to highlight time-limited offers, we completely understand how this situation felt misleading, and we’re glad we could resolve it by refunding the difference.
Your feedback is important to us, and we’ll continue working to improve the shopping experience. If there's anything else we can do, please don't hesitate to reach out.
Super fast delivery
Super fast delivery. It’s still In the box though waiting for the nursery to be decorated
17 de janeiro de 2025
Resposta da kubdirect.co.uk
Thanks for your feedback. We hope you love it 💖
Item arrived chipped
Order went through well. Box arrived damaged and some of the paintwork was chipped on the armchair. Other than this it is a nice chair and easy to put together but the handle part has about 5 chips in it so we like a replacement if possible for this part. Would be better if you could select a day of delivery as no idea what day it is arriving and a big item that can’t be left with a neighbour. Did offer a try again in 24hrs or 48hrs which luckily worked for me as I am off on a Thursday but if I worked 5 days it would have been sent back.
9 de janeiro de 2025
Resposta da kubdirect.co.uk
Thank you for taking the time to share your feedback. We're glad to hear you found the chair nice and easy to assemble, but we're truly sorry to learn about the damaged part and delivery challenges.
We completely understand how frustrating this must have been, our team will reach out shortly to assist with this.
We also appreciate your feedback on delivery scheduling—we’ll be sharing this with our courier partners to explore ways to improve the process. Thank you for your patience and for bringing this to our attention!
Very pleased with the tuff tray I…
Very pleased with the tuff tray I bought for grandchildren. They'll love it.
30 de dezembro de 2024
Resposta da kubdirect.co.uk
Thank you for your lovely review! 😊 We're so glad to hear you're pleased with the tuff tray—your grandchildren are going to have so much fun with it! 🎨 We’d love to see what they get up to—feel free to tag us in any photos on Instagram so we can share the creativity! 📸
Excellent nursing chair
Great chair, very sturdy and comfortable. It was also very easy to assemble. Fast delivery too!
6 de janeiro de 2025
Resposta da kubdirect.co.uk
Thank you for your kind words! We're thrilled you love the chair and appreciated the quick delivery. 😊
Chatsworth glider and stool
I recently received a chatsworth glider with stool as a present and after unpacking the chair, we misplaced the fittings pack. I emailed kub on the 30th December and the next day got a response with a date that a pack will be sent to me free of charge. They were speedy, polite and sympathetic to the situation and made my partner extremely happy in the process. We will definitely be buy other furniture from this company in the future. Thank you again
cane family.
30 de dezembro de 2024
Opinião espontânea
Resposta da kubdirect.co.uk
Thank you so much for your lovely review! We're thrilled to hear that our team could help resolve the situation quickly and make your experience a positive one. We look forward to helping you again in the future—enjoy your Chatsworth Glider and Stool! 💖
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